Wren Kitchens Reviews 

102,408
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 10,652 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the helpful, polite, and professional staff who handle deliveries, installations, and home surveys with great care and efficiency. People often note that the overall service is remarkably smooth, and showroom designers take ample time to understand their personal needs and preferences. However, some people mentioned that product quality fell short of expectations, pointing out specific issues like peeling paint and damaged items upon arrival. Some reviewers were not happy with customer service and aftercare teams, finding it difficult to get proper support when trying to resolve these unexpected problems.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and efficient designers and delivery... See more

Service

Customers had positive experiences with service, frequently highlighting the professional and efficient home... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising polite and efficient staff... See more

Product

Users describe ambiguous interactions with product, as experiences vary significantly among consumers. While... See more

Delivery service

Reviewers highlight ambiguous aspects of the delivery service, with many customers praising the friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The two men who delivered our kitchen were fantastic, so professional, quick but taking care and everything was stored really neatly with no mess. One more important thing, they helped me out with so... See more

Company replied

Rated 5 out of 5 stars

ORDER - 50847129 Ben and Dan both did a brilliant job. Neatly stacked with no fuss. We'll done guys. Pity that the company could not accommodate a change in the delivery date ( and no we c... See more

Company replied

Rated 5 out of 5 stars

We were very happy with Granite Perfectionists and Steve Fassam who fitted our quartz worktops. Steve and George arrived really promptly. Carefully checked the site of the installation and were e... See more

Company replied

Rated 5 out of 5 stars

J Williams who delivered our wardrobes was fantastic, call an hour before hand, very polite and respectful. Didn't cause any damage what's so ever while delivering very heavy boxes and we have a twist... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 129 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

102K reviews

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4.4

All reviews

(102,408)

10,624 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

O.Firouzia was friendly

O.Firouzia was friendly, helpful and efficient. 10 out of 10 awesome!

21 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Roberta,

We're delighted to hear about your positive experience! It's wonderful to know that our team member was friendly, helpful, and efficient. Thank you for your kind feedback!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Had Rhys install specialist worktops

Had Rhys install specialist worktops, he telephoned me to let me know what time he would arrive. He was punctual, polite & very friendly. Extremely pleased with his workmanship and was very informative about the aftercare. Would highly recommend!

21 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Helen,

We're so pleased to hear about your excellent experience with the worktop installation. It's wonderful that Rhys was punctual, polite, and friendly, and that you were extremely pleased with their workmanship and informative aftercare.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

T Moyo customer service is excellent…

T Moyo customer service is excellent and he remains professional throughout the process.

21 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Zainab,

We're delighted to hear about your positive experience! It's wonderful to know that our team member provided excellent customer service and remained professional throughout the process. Thank you for your kind feedback!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Fantastic customer service & care from…

Fantastic customer service & care from Richard! Extremely helpful, friendly, knowledgeable & understanding about my kitchen experience. Amazing, thank you!

21 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Sadie,

We're so pleased to hear about your positive experience with our service. It's wonderful that Richard was extremely helpful, friendly, knowledgeable, and understanding regarding your kitchen experience.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Great job

Arrived early which was good. Did a brilliant job - very quick, clean and explained what they were doing. Nothing too much trouble. Would highly recommend
Thanks

21 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Tammy,

We're so pleased to hear about your positive experience! It's wonderful that our team arrived early, did a brilliant job quickly and cleanly, and explained everything clearly. We're delighted that nothing was too much trouble and you would highly recommend us.

Warm Regards,
Daniela
Wren Kitchens

Rated 4 out of 5 stars

Arrival time

We have liked more heads up about actual time of arrival - more than 24 hours notice but L Albrow was very professional and kind

21 September 2026
Unprompted review
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Reply from Wren Kitchens

Hi Dee,

We're so pleased to hear about your positive experience with our team member. We appreciate your feedback regarding the arrival notification and will certainly take it into consideration for future improvements.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Outstanding and professional

A. Hadnum called me, to let me know the exact time of arrival. On arrival he was so polite and the service was extremely professional. Many thanks

21 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hello,

We're so pleased to hear about your positive experience with our team member. It's wonderful that they communicated their arrival time and provided professional service.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Excellent Service today

Excellent Service today, everything installed perfect for the Quartz top

21 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Neal,

We are so happy to hear that you received excellent service and that your quartz top was installed perfectly. Thank you for your positive feedback!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Very pleased with the srevice recommend…

Very pleased with the srevice recommend highly.

21 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Lynn,

We are so pleased to hear that you were very satisfied with the service you received. Thank you for taking the time to share your positive feedback; we truly appreciate it.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Fantastic communication and service…

Fantastic communication and service from T Moyo

21 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Thomas,

We are so pleased to hear that you received fantastic communication and service. We truly appreciate your positive feedback and kind words.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Friendly

Friendly, efficient delivery from Robyn and Kyle. Responsive to customer requests. Organised the space well.

21 September 2026
Unprompted review
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Reply from Wren Kitchens

Hi Gary,

We're delighted to hear about your positive experience! It's wonderful to know that our delivery was friendly and efficient, and that our team was responsive to your requests and organized the space well. Thank you for your kind words!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Was great to meet Tim Marks this…

Was great to meet Tim Marks this morning. He was professional from start to finish. Thank you.

21 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Wayne,

We're delighted to hear about your positive experience! It's wonderful to know that Tim was professional from start to finish. Thank you for your kind feedback.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

No quibble on missing item their system…

No quibble on missing item their system showed it had not been scanned or delivered, would of been useful to know it was missing sooner. Amanda on customer services was very helpful and missing item to arrive the next day.

21 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Alison,

We're glad to hear that our customer service team was able to assist you promptly with the missing item. We appreciate your feedback and are pleased that the issue was resolved quickly.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

L Albrow visited today to measure up…

L Albrow visited today to measure up for our kitchen. He arrived on time, explained the whole process clearly and was extremely efficient in the job. I felt comfortable enough to leave him to it whilst I got on with some house jobs. Would highly recommend.

21 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Rebecca,

We're so pleased to hear about your positive experience with our kitchen measurement service. It's wonderful that our team member arrived on time, clearly explained the process, and was efficient in their work, making you feel comfortable.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Great customer service

Polite, kind and professional delivery.

21 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Jack,

We truly appreciate your kind words and are so pleased to hear that you experienced polite, kind, and professional delivery. Thank you for your positive feedback!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Wren Kitchen order and delivery

Charlie that helped us with the design was excellent and came back many times to make tweaks as needed.
Carl and Luke that delivered the kitchen this morning were fantastic and put everything exactly where I requested it.
Great company to work with.

21 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Chris,

We're so pleased to hear about your excellent experience with our team. It's wonderful that our designer was able to make the necessary adjustments and that our delivery team placed everything exactly as you requested. We're delighted you found us a great company to work with.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

So Amazing Men

So Amazing Men, do very love job.

17 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Kęstas,

We truly appreciate your positive feedback. We are so glad to hear that you had a great experience with our team and their work. Thank you for sharing!

Warm Regards,
Callum

Rated 5 out of 5 stars

Excellent Delivery Service

I had a very good experience with the Wren transport team. They were friendly, professional and efficient, and took great care when delivering our kitchen units and appliances. Everything went smoothly, and I was very happy with the service. Thank you to C Avery and Dave!

17 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Geraldine,

We're so pleased to hear about your excellent experience with our transport team. It's wonderful that they were friendly, professional, and efficient, taking great care with your delivery. We truly appreciate your positive feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

Great service

Arrived well within the time frame given, surveyor was friendly and polite. Even asked if he should take his shoes off when he entered my home.
Left him to get his measurements and he was done swiftly. All in all, great service so far!

19 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi,

We're so pleased to hear about your excellent experience with our service. It's wonderful that our team member was friendly, polite, and efficient, providing great service.

Warm Regards,
Callum

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, everything explained to us.

18 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Carol,

We appreciate your positive feedback! We're so happy to hear that you experienced excellent customer service and that everything was explained to you. Thank you for sharing your experience!

Warm Regards,
Callum

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