Wren Kitchens Reviews 

102,419
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 10,652 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the helpful, polite, and professional staff who handle deliveries, installations, and home surveys with great care and efficiency. People often note that the overall service is remarkably smooth, and showroom designers take ample time to understand their personal needs and preferences. However, some people mentioned that product quality fell short of expectations, pointing out specific issues like peeling paint and damaged items upon arrival. Some reviewers were not happy with customer service and aftercare teams, finding it difficult to get proper support when trying to resolve these unexpected problems.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and efficient designers and delivery... See more

Service

Customers had positive experiences with service, frequently highlighting the professional and efficient home... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising polite and efficient staff... See more

Product

Users describe ambiguous interactions with product, as experiences vary significantly among consumers. While... See more

Delivery service

Reviewers highlight ambiguous aspects of the delivery service, with many customers praising the friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The two men who delivered our kitchen were fantastic, so professional, quick but taking care and everything was stored really neatly with no mess. One more important thing, they helped me out with so... See more

Company replied

Rated 5 out of 5 stars

ORDER - 50847129 Ben and Dan both did a brilliant job. Neatly stacked with no fuss. We'll done guys. Pity that the company could not accommodate a change in the delivery date ( and no we c... See more

Company replied

Rated 5 out of 5 stars

We were very happy with Granite Perfectionists and Steve Fassam who fitted our quartz worktops. Steve and George arrived really promptly. Carefully checked the site of the installation and were e... See more

Company replied

Rated 5 out of 5 stars

J Williams who delivered our wardrobes was fantastic, call an hour before hand, very polite and respectful. Didn't cause any damage what's so ever while delivering very heavy boxes and we have a twist... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 129 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

102K reviews

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4.4

All reviews

(102,419)

10,699 reviews in the last 12 months

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Rated 5 out of 5 stars

L Albrow visited today to measure up…

L Albrow visited today to measure up for our kitchen. He arrived on time, explained the whole process clearly and was extremely efficient in the job. I felt comfortable enough to leave him to it whilst I got on with some house jobs. Would highly recommend.

21 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Rebecca,

We're so pleased to hear about your positive experience with our kitchen measurement service. It's wonderful that our team member arrived on time, clearly explained the process, and was efficient in their work, making you feel comfortable.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Great customer service

Polite, kind and professional delivery.

21 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Jack,

We truly appreciate your kind words and are so pleased to hear that you experienced polite, kind, and professional delivery. Thank you for your positive feedback!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Wren Kitchen order and delivery

Charlie that helped us with the design was excellent and came back many times to make tweaks as needed.
Carl and Luke that delivered the kitchen this morning were fantastic and put everything exactly where I requested it.
Great company to work with.

21 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Chris,

We're so pleased to hear about your excellent experience with our team. It's wonderful that our designer was able to make the necessary adjustments and that our delivery team placed everything exactly as you requested. We're delighted you found us a great company to work with.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

So Amazing Men

So Amazing Men, do very love job.

17 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Kęstas,

We truly appreciate your positive feedback. We are so glad to hear that you had a great experience with our team and their work. Thank you for sharing!

Warm Regards,
Callum

Rated 5 out of 5 stars

Excellent Delivery Service

I had a very good experience with the Wren transport team. They were friendly, professional and efficient, and took great care when delivering our kitchen units and appliances. Everything went smoothly, and I was very happy with the service. Thank you to C Avery and Dave!

17 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Geraldine,

We're so pleased to hear about your excellent experience with our transport team. It's wonderful that they were friendly, professional, and efficient, taking great care with your delivery. We truly appreciate your positive feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

Great service

Arrived well within the time frame given, surveyor was friendly and polite. Even asked if he should take his shoes off when he entered my home.
Left him to get his measurements and he was done swiftly. All in all, great service so far!

19 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi,

We're so pleased to hear about your excellent experience with our service. It's wonderful that our team member was friendly, polite, and efficient, providing great service.

Warm Regards,
Callum

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, everything explained to us.

18 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Carol,

We appreciate your positive feedback! We're so happy to hear that you experienced excellent customer service and that everything was explained to you. Thank you for sharing your experience!

Warm Regards,
Callum

Rated 5 out of 5 stars

Daniel Halton arrived right on time

Daniel Halton arrived right on time. He was professional and efficient throughout appointment

20 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Jeanette,

We're delighted to hear about your positive experience! It's wonderful to know that our team member was punctual, professional, and efficient throughout the appointment. Thank you for your kind feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

Jordan Taylor was able to answer any…

Jordan Taylor was able to answer any questions I had about Wren and their kitchens, he arrived on time exactly when he said he would after the reminder call earlier in the morning. Was able to take measurements from the kitchen in no time at all

20 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Jordan,

We're so pleased to hear about your excellent experience with our team member. It's wonderful that they were able to answer your questions, arrived punctually, and efficiently took measurements.

Warm Regards,
Callum

Rated 5 out of 5 stars

Very good experience with gavinder

Very good experience with gavinder, very nice guy and gave some good ideas

20 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Mohammed,

We're delighted to hear about your positive experience! It's wonderful to know that our team member was very nice and provided some good ideas. Thank you for your kind feedback!

Warm Regards,
Callum

Rated 1 out of 5 stars

missing items, items shown in the design images but not included in the listing, and incorrect charge.

I must say that my experience with Wren was extremely disappointing. There have been several issues, including missing items, items shown in the design images but not included in the listing, and incorrect charge.

When making such a significant purchase as a new kitchen, customers place their trust in the designer to ensure the order is accurate. Unfortunately, this process has involved multiple disappointments, and the custom service help was pointless as it was all my fault apparently for not understanding that some kitchen panel was just not included.

8 March 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Elena,

Thank you for your review. We’re sorry to hear you felt unhappy with parts of your journey, as we always aim to make the process as smooth as possible.

While we’re pleased everything has now been resolved, we’ll still look at your feedback to see where we can improve. We appreciate you sharing your thoughts with us.

Warm Regards,
Daniela

Rated 5 out of 5 stars

S Rehman took good measurement

S Rehman took good measurement and provide a lot of information about kitchen.
Very friendly person.

19 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi,

We're delighted to hear about your positive experience! It's wonderful to know that our team member took good measurements and provided a lot of helpful information about the kitchen, and was very friendly.

Warm Regards,
Callum

Rated 5 out of 5 stars

Mike was amazing and very professional…

Mike was amazing and very professional would definitely recommend

20 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Sam,

We are delighted to hear about your positive experience! It's wonderful to know that our team member was amazing and very professional. Thank you for your kind feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

We had a really positive experience…

We had a really positive experience with O Firouzia during the initial home survey. He was professional, helpful and thorough, and took the time to explain everything clearly. The whole process was smooth, and we felt reassured that our property was being properly assessed.

Thank you, O. Firouzia, for your professionalism and help. It was much appreciated.

20 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi,

We're so pleased to hear about your excellent experience with our team member during the initial home survey. It's wonderful that they were professional, helpful, and thorough, taking the time to explain everything clearly. We appreciate your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

S Rehman excellent !!!

20 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Razvan,

I hope you are well.

Thank you for your positive review! We appreciate the feedback given for the employee.

Warm Regards,
Callum

Rated 5 out of 5 stars

Very professional showed me and…

Very professional showed me and explained what he had done looking forward to the step he’s said they are a great team of designers

20 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Laura,

We're delighted to hear about your positive experience. It's wonderful to know that our team was professional, explained everything clearly, and that you're looking forward to the next step with our designers.

Warm Regards,
Callum

Rated 5 out of 5 stars

Wren kitchen measuring

The man from Wren Kitchens was punctual, polite, efficient and thorough. I would recommend him to friends.

12 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Rupert,

We are delighted to hear about your positive experience. It's wonderful to know that our team member was punctual, polite, efficient, and thorough. We appreciate your recommendation!

Warm Regards,
Callum

Rated 1 out of 5 stars

A complete waste of time

A complete waste of time. Had someone come to my house to do a design appointment, lasted a couple of hours.. he went away to create a design and never heard back. Contacted him and chased - nothing. Shame as we were ready to go but now looking elsewhere. Doesn’t bode well for the kitchen supply if you can’t even get past the initial stage.

Hi - you've asked me for an order number but I don't have one. As mentioned, it was a design appointment at home, I never even got close to an order after wasting hours on it.

4 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Gemma,

Thanks for your review. We’ve tried to get in touch to request your order details but haven’t heard back yet. Without these we’re struggling to look into your concerns, but as soon as we receive them we’ll be happy to help.

Warm Regards,
Daniela

Rated 5 out of 5 stars

SJeff did a good job surveying

SJeff did a good job surveying

19 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi,

We truly appreciate your kind words and are so pleased to hear that our surveyor did a good job. Thank you for your positive feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

S Jeff did a great job at our place he…

S Jeff did a great job at our place he was prompt and very thorough!

18 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Shreya,

We're delighted to hear about your positive experience! It's wonderful to know that our team member was prompt and very thorough. Thank you for your kind feedback!

Warm Regards,
Callum

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