The best part of the experience was the fitter, Edgar, who was very professional and an absolute joy to work with. One stsr removed as customer services are difficult to get hold of - delayed or no re... See more
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Our way of working, just like our designs, is completely unique. We’re a family furniture business that loves beautiful design and over the last 90 years we have developed a seamless, end-to-end process for creating your perfect space. Working from our purpose-built workshop in Leicestershire, we personally oversee every stage, taking your vision from the drawing board, through to design and final installation. And because our team takes responsibility for every inch of space, from choosing the raw materials and measuring to crafting every curve, no detail is overlooked.
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Hinckley, LE10 3QQ, Leicestershire, United Kingdom
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I have nothing but great things to say from start to finish about Hammonds what a fantastic experience from the survey to the installation very helpful and great workmanship Declan was amazing on the day of installation I would highly recommend and I would will be using again.
Hammonds provided a really good service throughout
Jack, our fitter was professional, courteous and amenable. He has done a fantastic job fitting the units.
From start to finish the communication was clear and we were kept up to date at all stages. The designer, surveyor and installer (Oliver) were all really helpful and professional. We are really pleased with our new wardrobe.
Quick and easy, put at ease with the designer with his confident approach and good technique.
Frabizio the estimator was excellent. Really helpful and professional. We were really impressed with his service.
Great service, installation and quality as always. My 4th Hammonds experience
The experience with Hammonds has been great from start to finish
The salesman was good: informative snd loads of ideas/solutions we hadnt thought of BUT absolutely NO push to persuade us to order.
The product sells itself so there is no need to apply any sales pressure. Other companies need to take notice !
Payment plans were there if you needed them and the system to pay was easy.
We were a bit unsure about colours so went to the Wilmslow showroom to aee in "real life". Met Mo, who was excellent and very helpful
Yesterday and today we had our study fitted ahd we are delighted. Cameron, our fitter, added icing to the cake. Nice lad, confident, capable and professional. He has done a fabulous job - in fact its better thsn we had anticipated. If you are contemplating using Hammonds we would strongly recommend them. Our third job so definitely delivering a great service.
No pressure from sales person.
Easy to book fitting. Good communication from Office staff.
Fitter was prompt. Stayed in touch before arrival. Left room clean and tidy. Did a great job and didn't charge for his singing.
Good service throughout. From design to survey to fitting. All efficient with good communication and easy to organise. Paul the fitter was friendly and professional. Most of all we are really happy with how it all looks. Thanks.
The response time on everything was first class.
Design options were great.
Price stand point and sale prices were amazing and made the deal just perfect.
Sales rep knew his material well. He was polite, knowledgeable and on time.
Portal was functional and user friendly.
From our initial first contact with Hammonds Furniture the whole experience has been first class. Our designer Mick Kennedy was very pleasant, knowledgeable and guiding helping us to select what would work for our needs. The surveyor Jason Spencer again very knowledgeable, pleasant and respectful. Responded quickly to questions I had about the newel and how best to trim it to fit with the understairs storage unit. We were kept informed and together an agreed installation date was set. John Thompson was our installer, again prior to the date he was in touch confirming start time access to our house. On arrival he informed us that a door panel had been damaged and order a new door and confirmed a replacement date. John himself was again a pleasant and highly capable trades person. He worked efficiently and left no mess. Hammonds contacted us reference the door change and John came on the day as arranged. Again he quickly and efficiently replaced the door and went through all the doors to do a final alignment. Very impressed with the whole operation would 100% recommend to anyone to use Hammonds a great team Thank you to all.
Everything from the initial design visit to the final fitting and installation of my bedroom furniture was superb.
A special thanks to Johnny the fitter who was fantastic.
Service and installation fell short of the professional service I have received in the past from Hammonds. This was my fourth build across two properties.
Installation included some missed items and demonstrated a lack of attention to detail (missed hinges, door delivered with wrong measurements, shelf patched using two pieces of wood clued together rather than of the correct length , screw coverings the wrong colour, a drawer on a pre built pedestal not closing correctly ). Installer finished a day earlier than planned, leaving open issues for me the customer to resolve..
Room was cleared a pre-requisite of the Hammonds checklist, however some skirting was left attached to the walls - part of the old bedroom footprint Instead of cutting into the skirting, it was ripped off the wall or cut in half, and left unattached. Little attempt made by the installer to make good.
Feedback and complaints procedure is via an account portal. This would appear to be unmonitored, as only automated responses are received from the portal. Comments and pictures highlighting short falls were acknowledged via copy only but not addressed.
My complaint letter to the company outlining the above via the portal remains unaddressed/ unresolved.
Disappointing!
We purchased fitted bedroom furniture from Hammonds, expecting a premium service and finish. The experience was not acceptable for the price paid.
• Installation was intended to be completed ahead of Christmas 2025 (family visiting), but the room was still not fully finished by March 2026.
• There were five separate return visits to resolve the same quality issue.
• Multiple replacement worktops arrived faulty, indicating insufficient quality control before dispatch.
• The delays prevented us from decorating and left us without carpets for around four months, causing ongoing disruption.
Customer service also added an avoidable delay. It took four weeks to receive a vinyl sample, despite repeated follow-ups by phone and email, making it difficult to coordinate paint, wallpaper, and soft furnishings.
Positive: The fitters and surveyors were consistently pleasant, punctual and professional.
Overall, due to the extended timeline, repeated faults and the amount of chasing required, we would not use Hammonds again. Based on our experience, we cannot recommend them.
From start to finish the process was easy. All the staff who came to my house from design to finish were polite and helpful. Simon the fitter was a tidy worker and very professional. He worked with me when we had to tweak something and I am very pleased with the finished product.

Reply from Hammonds Furniture
Austin was very professional, gave us lots of different options. He was approachable and knowledgeable about the products. Would highly recommend Austin

Reply from Hammonds Furniture
This is my second of three bedrooms to be fitted by Hammonds great quality product from design, measure to fit the fit was to a high standard the only down side was the fitter was a day late and took 3 days to install rather than the 1.5 days i was told it would take but i would still recommend the overall service

Reply from Hammonds Furniture
Designer absolutely star was honest and helpful made the the experience a pleasure to deal with

Reply from Hammonds Furniture
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