Hammonds Furniture Reviews 43,365

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitudes, making the entire process pleasant. The service, from showroom visits to planning and support, is frequently described as excellent, with many appreciating the personalized and efficient approach. People are particularly impressed with the high quality of the products and the exceptional workmanship of the fitters, who are often highlighted for their meticulous attention to detail and tidiness. However, some customers also noted issues with customer service, mentioning difficulties in getting hold of representatives or experiencing slow responses. A few other people also felt that the installation process could be problematic, citing instances of damaged components, incorrect measurements leading to multiple visits, or incomplete work.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and... See more

Product

Reviewers mention positive feedback about product. Customers are consistently delighted with the high quality... See more

Quality

Consumers generally express satisfaction with the quality of products and workmanship. Many reviewers praise... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the excellent... See more

Based on these reviews

Rated 4 out of 5 stars

The best part of the experience was the fitter, Edgar, who was very professional and an absolute joy to work with. One stsr removed as customer services are difficult to get hold of - delayed or no re... See more

Company replied

Rated 4 out of 5 stars

The service from showroom through planning and support was excellent. Unfortunately the first part of our project was let down by poor initial fitting, the company response was first class and the sit... See more

Company replied

Rated 5 out of 5 stars

From the moment we entered Hammonds show room we were made to feel welcome. Our designer arrived the following Monday afternoon and sat with us and listened. She even made suggestions for ideas that w... See more

Company replied

Rated 5 out of 5 stars

The fitters Rod and Cash arrived promptly and comunicated really well with me and are very considerate. They are very efficient and very tidy they both worked hard all day and into the evening to fini... See more

Company replied

Rated 1 out of 5 stars

Everything was quick until it comes to actually building the wardrobes. Took 1 month to book in for a surgery (after paying £3,000 deposit) and have to wait another additional 2 months for the wardr... See more

Company replied

Rated 5 out of 5 stars

My project was a dressing room, my designer Sandra worked patiently with me as I wasn’t sure at first just how I wanted it be, but she really did give me stunning designs that I didn’t think possible... See more

Company replied

Rated 5 out of 5 stars

The designer Anya, listened and designed a bedroom refit that is suitable to our needs. Adjusting and readjusting the design to get it right for us. There was no pressure to buy. But we did being... See more

Company replied

Rated 5 out of 5 stars

Had a a designer called Anya out the other day and she was amazing. Went above and beyond and stayed well past her appointment time to sit with us and explain things and make sure it was perfect for u... See more

Company replied

Rated 5 out of 5 stars

Fiona was great coming up with lots of ideas. This was our third instalment and each time we have had Ian Roberts’s, who we would highly recommend. He goes above and beyond of what is expected , his w... See more

Company replied

Rated 5 out of 5 stars

Good website detailing all types, styles and a variety of colours available for all rooms through out the home. Easy booking system for a home survey, excellent, professional sales and survey team o... See more

Company replied

Rated 5 out of 5 stars

Fantastic The whole process from start to finish has been exemplary. From the initial meeting to today’s fitting. The standard of work today and the way my fitter worked was excellent. Him bein... See more

Company replied

Rated 5 out of 5 stars

Had a brilliant experience from start to finish. Amazing design, amazing Quality and expert fitting. Everyone listened to our needs, the final result is stunning. The fitter Callum was polite, clean a... See more

Company replied

Rated 5 out of 5 stars

All members of the team were very helpful and considerate when discussing the proposed plans and options for my bedroom furniture design. Not at any time did I feel pushed into making a decision that... See more

Company replied

Rated 5 out of 5 stars

The install of our built in wardrobe was great from start to finish. From the design visit, the survey to the final installation the process was smooth, helpful and easy. We loved the fitter Ton... See more

Company replied

Rated 2 out of 5 stars

Install date cancelled due to fitter being unwell and had to wait weeks for a new date. Se tin of unit after install was damaged . Survey was poor was told Iwould have to go down the route of a stan... See more

Company replied

Rated 5 out of 5 stars

This has made the room feel so much better. Really easy initial design visit from Nathan. He told us what we should be looking at and for everything designed and easy to see. Was transparent with the... See more

Company replied

Rated 5 out of 5 stars

The wardrobe looks great and very high quality. I also had the good fortune of having Zoltan Szabo install it. He was meticulous with every detail and did a fantastic job. He was also very tidy and co... See more

Company replied

Rated 5 out of 5 stars

We were renovating our house and after having to deal with contractors we were so tired of people not doing their job properly! We are EXTREMELY happy we went with Hammonds for our wardrobes! We were... See more

Company replied

Rated 5 out of 5 stars

Every step of the process has been handled very well, from design visit to survey to installation. The cupboards look great and are good quality. Gary, our fitter, was very tidy, helpful, polite and... See more

Company replied

Rated 5 out of 5 stars

Scott the fitter was fantastic. The process to getting to fitting wasn’t smooth. But Sam from the installation team was brilliant in sorting out booking issues and Scott did a wonderful job with fitti... See more

Company replied

Rated 2 out of 5 stars

The design phase: a delight! Sharnel was wonderful and made everything my super smooth. She worked hard, put crazy hours… I was genuinely impressed! Despite frustrating scheduling and timing i... See more

Company replied

Rated 4 out of 5 stars

Good communications all round, which is very reassuraing and helpful. The people we dealt with, either Hammonds on the phone or the design (Richard)/survey (Jack)/installation (Dzintars) visits were e... See more

Company replied

Rated 4 out of 5 stars

The sales man (Will Callaghan), and surveyor were lovely, professional, efficient and friendly. However, my fit date was moved 4 times, on one occasion, at 9:40 on the fitting date. This meant a lot... See more

Company replied

Rated 4 out of 5 stars

A delayed start to my work but Lance my fitter more than made up for lost time. He worked with care and consideration, and confined his work to a small area upstairs. I was consulted about details as... See more

Company replied

Rated 5 out of 5 stars

All the Hammond staff we had dealings with were professional, polite, and answered any questions we had. They kept us informed of the time and day they were coming . Wayne, our fitter, carried out a v... See more

Company replied

Rated 5 out of 5 stars

From the very start when Jim came to our house to help us design our bedroom I was impressed with their professionalism but also friendliness. The fitter was totally fantastic and did his stuff effic... See more

Company replied

Rated 1 out of 5 stars

Absolutely appalling. First we had the design visit. We would get designs sent to us late at night and then the guy would get very shirty if we didn’t reply in what he considered a timely manner. Then... See more

Company replied

Rated 5 out of 5 stars

Great price and quality. Sales process far better than competitors charging more. Having now had them installed I’m very impressed with the quality and Tom who installed was a pleasure and did a first... See more

Company replied

Rated 5 out of 5 stars

The full installation was carry out by Rob who was incredibly pleasant and his standard of work is absolutely brilliant. The bedroom was left completely clean and clear of all rubbish. Well done Rob !... See more

Company replied

Rated 5 out of 5 stars

Fantastic price with the most amazing quality. Fitter worked so hard to get the wardrobes fitted in a day, and never stopped working. Throughly delighted with purchase (this is my third fitted war... See more

Company replied

Rated 1 out of 5 stars

We ordered fitted wardrobes from Hammonds in June 2025 (~£7k). The installation turned into a six month cycle of defects and remedial visits. The initial install had damaged components, vis... See more

Company replied

Rated 2 out of 5 stars

1. Kept being given the wrong cost, had to keep chasing for the amount to be changed. 2. Installer damaged wall and waiting for this to be fixed still. 3. Installer left all rubbish in the front g... See more

Company replied

Rated 5 out of 5 stars

Our fitter, Stefan, was fantastic. He was very professional, didn’t rush the job and everything was done to a high standard. He was also very tidy and there was no mess to clear up in the room afterw... See more

Company replied

Rated 5 out of 5 stars

Mike arrived on time, was very polite & respectful, listen to what we were looking for, tapped away on his laptop & produced exactly what we were thinking about.. Pricing & manufacturing were a pleas... See more

Company replied

Rated 5 out of 5 stars

This is the third time that I've hired Hammonds to fit bedroom furniture for me. With the exception of one initial hitch, which was thankfully rectified, it's been plain sailing; sufficien... See more

Company replied

Rated 5 out of 5 stars

Amazing wardrobes we love them! From initial consultation with Phillip to the installation with Daniel was seamless. Exactly what we wanted and Daniel was great at helping us with all the finishing to... See more

Company replied

Rated 5 out of 5 stars

Installer was very neat, tidy and considerate of the house. Made a lovely job of the installation and always checked with us for clarification as to where we wanted features like cable ports etc. Ver... See more

Company replied

Rated 1 out of 5 stars

I am extremely disappointed with my experience with Hammonds Furniture. The media wall installation was completed to a shockingly poor standard and left with multiple defects includin... See more

Company replied

Rated 5 out of 5 stars

Fantastic and I wouldn’t hesitate to use Hammonds again (or recommend them to friends and family) when I’m next looking for high quality fitted furniture. Terry fitted our new lounge cupboards and I... See more

Company replied

Rated 5 out of 5 stars

I asked Hammonds to design cupboards for a small bedroom, with maximum storage, which could also be used as a study. The designer came up with a brilliant solution. The dressing table is also a des... See more

Company replied

Rated 1 out of 5 stars

This is a shortened version of events. Once hammonds received my down payment it was like they didn’t care anymore. I requested calls from both the area manager and the designer neither returne... See more

Company replied

Rated 1 out of 5 stars

I’m sharing my experience to help other customers make an informed decision. I was originally quoted £8,450.51 for fitted wardrobes for two bedrooms, which is the figure that led me to... See more

Company replied

Rated 5 out of 5 stars

The whole process, design, survey and installation was brilliant, because the people at each stage were brilliant! They listened to us all the way through and we got exactly what we wanted. The qualit... See more

Company replied

Rated 5 out of 5 stars

Had our Hammonds wardrobes fitted this week (Wednesday and Thursday) by Cesar Santos and his son, Gabriel. Right from the start we found them very professional, with advance notice of their arrival,... See more

Company replied

Rated 5 out of 5 stars

From choosing to fitting absolutely fabulous could not ask for a better service. Hammonds truly are in a league of their own 100% customer care many thanks.

Company replied

Rated 5 out of 5 stars

Great products and service at a great price. Communication throughout the process was excellent, from initial consultation, design, measure, delivery and installation- all were professional. The in... See more

Company replied

Rated 5 out of 5 stars

Hammond's Andrew Dyson was very knowledgeable and I had bought from Hammonds previously. He was very efficient, knew the products and was able to CAD design & price based on my requirements within a c... See more

Company replied

Rated 5 out of 5 stars

Designer Will Callaghan was so pleasant , engaging and gave such sound advice. I was sold on Hammonds at the point of home appointment and cancelled the other companies to quote due to experience wi... See more

Company replied

Rated 5 out of 5 stars

The whole process was easy with a very reasonable price. The fitter was very polite, friendly and informative, all my questions were answered promptly. My home was treated with respect and left clean... See more

Company replied

Rated 5 out of 5 stars

It was the fitter who made the experience 5 stars. Pawel is really diligent. I would highly recommend. He asked me questions to check what I wanted and is really customer-focused and friendly.

Company replied

Rated 5 out of 5 stars

Everyone we had dealings with at Hammonds was helpful and patient, from the designer, the surveyor, the fitter and the office staff. The service was very good and timely and the wardrobes we bought ar... See more

Company replied

Rated 5 out of 5 stars

The fact that one man came to fit my bedroom wardrobe, he was extremely pleasant and helpful. His name was Yohan would recommend him anytime.

Company replied


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Home Improvement Store
  4. Office Furniture Store

Written by the company

Our way of working, just like our designs, is completely unique. We’re a family furniture business that loves beautiful design and over the last 90 years we have developed a seamless, end-to-end process for creating your perfect space. Working from our purpose-built workshop in Leicestershire, we personally oversee every stage, taking your vision from the drawing board, through to design and final installation. And because our team takes responsibility for every inch of space, from choosing the raw materials and measuring to crafting every curve, no detail is overlooked.

Hammonds - the fitted furniture company

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

43K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Media wall fantastic workmanship

I have nothing but great things to say from start to finish about Hammonds what a fantastic experience from the survey to the installation very helpful and great workmanship Declan was amazing on the day of installation I would highly recommend and I would will be using again.

24 March 2026
Rated 5 out of 5 stars

Lovely wardrobe

From start to finish the communication was clear and we were kept up to date at all stages. The designer, surveyor and installer (Oliver) were all really helpful and professional. We are really pleased with our new wardrobe.

24 March 2026
Rated 5 out of 5 stars

Perfect job, once again !!

The experience with Hammonds has been great from start to finish
The salesman was good: informative snd loads of ideas/solutions we hadnt thought of BUT absolutely NO push to persuade us to order.
The product sells itself so there is no need to apply any sales pressure. Other companies need to take notice !
Payment plans were there if you needed them and the system to pay was easy.
We were a bit unsure about colours so went to the Wilmslow showroom to aee in "real life". Met Mo, who was excellent and very helpful
Yesterday and today we had our study fitted ahd we are delighted. Cameron, our fitter, added icing to the cake. Nice lad, confident, capable and professional. He has done a fabulous job - in fact its better thsn we had anticipated. If you are contemplating using Hammonds we would strongly recommend them. Our third job so definitely delivering a great service.

24 March 2026
Rated 5 out of 5 stars

A Pleasant experience *****

No pressure from sales person.
Easy to book fitting. Good communication from Office staff.
Fitter was prompt. Stayed in touch before arrival. Left room clean and tidy. Did a great job and didn't charge for his singing.

20 March 2026
Rated 5 out of 5 stars

Looks great.

Good service throughout. From design to survey to fitting. All efficient with good communication and easy to organise. Paul the fitter was friendly and professional. Most of all we are really happy with how it all looks. Thanks.

24 March 2026
Rated 5 out of 5 stars

Hammonds is outstanding!

The response time on everything was first class.
Design options were great.
Price stand point and sale prices were amazing and made the deal just perfect.
Sales rep knew his material well. He was polite, knowledgeable and on time.
Portal was functional and user friendly.

24 March 2026
Rated 5 out of 5 stars

Excellent service from start to finish.

From our initial first contact with Hammonds Furniture the whole experience has been first class. Our designer Mick Kennedy was very pleasant, knowledgeable and guiding helping us to select what would work for our needs. The surveyor Jason Spencer again very knowledgeable, pleasant and respectful. Responded quickly to questions I had about the newel and how best to trim it to fit with the understairs storage unit. We were kept informed and together an agreed installation date was set. John Thompson was our installer, again prior to the date he was in touch confirming start time access to our house. On arrival he informed us that a door panel had been damaged and order a new door and confirmed a replacement date. John himself was again a pleasant and highly capable trades person. He worked efficiently and left no mess. Hammonds contacted us reference the door change and John came on the day as arranged. Again he quickly and efficiently replaced the door and went through all the doors to do a final alignment. Very impressed with the whole operation would 100% recommend to anyone to use Hammonds a great team Thank you to all.

14 March 2026
Rated 2 out of 5 stars

Disappointing Service and installation fell short this time ..

Service and installation fell short of the professional service I have received in the past from Hammonds. This was my fourth build across two properties.

Installation included some missed items and demonstrated a lack of attention to detail (missed hinges, door delivered with wrong measurements, shelf patched using two pieces of wood clued together rather than of the correct length , screw coverings the wrong colour, a drawer on a pre built pedestal not closing correctly ). Installer finished a day earlier than planned, leaving open issues for me the customer to resolve..

Room was cleared a pre-requisite of the Hammonds checklist, however some skirting was left attached to the walls - part of the old bedroom footprint Instead of cutting into the skirting, it was ripped off the wall or cut in half, and left unattached. Little attempt made by the installer to make good.

Feedback and complaints procedure is via an account portal. This would appear to be unmonitored, as only automated responses are received from the portal. Comments and pictures highlighting short falls were acknowledged via copy only but not addressed.

My complaint letter to the company outlining the above via the portal remains unaddressed/ unresolved.

Disappointing!

18 March 2026
Rated 1 out of 5 stars

1 star — Months of delays, repeated faults, and poor follow-up (fitters were excellent)

We purchased fitted bedroom furniture from Hammonds, expecting a premium service and finish. The experience was not acceptable for the price paid.
• Installation was intended to be completed ahead of Christmas 2025 (family visiting), but the room was still not fully finished by March 2026.
• There were five separate return visits to resolve the same quality issue.
• Multiple replacement worktops arrived faulty, indicating insufficient quality control before dispatch.
• The delays prevented us from decorating and left us without carpets for around four months, causing ongoing disruption.
Customer service also added an avoidable delay. It took four weeks to receive a vinyl sample, despite repeated follow-ups by phone and email, making it difficult to coordinate paint, wallpaper, and soft furnishings.
Positive: The fitters and surveyors were consistently pleasant, punctual and professional.
Overall, due to the extended timeline, repeated faults and the amount of chasing required, we would not use Hammonds again. Based on our experience, we cannot recommend them.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish the process was…

From start to finish the process was easy. All the staff who came to my house from design to finish were polite and helpful. Simon the fitter was a tidy worker and very professional. He worked with me when we had to tweak something and I am very pleased with the finished product.

21 March 2026
Hammonds Furniture logo

Reply from Hammonds Furniture

We're happy to hear that the process was easy and that all the staff were polite and helpful. It's great that the fitter was tidy and professional and that you are pleased with the finished product.

Kind regards,
The Hammonds Team

Rated 5 out of 5 stars

Professional and knowledgeable

Austin was very professional, gave us lots of different options. He was approachable and knowledgeable about the products. Would highly recommend Austin

19 March 2026
Hammonds Furniture logo

Reply from Hammonds Furniture

We're happy to hear that the professional was helpful, presented various options, and was knowledgeable about the products. We appreciate your recommendation and feedback.

Kind regards,
The Hammonds Team

Rated 4 out of 5 stars

bedroom two

This is my second of three bedrooms to be fitted by Hammonds great quality product from design, measure to fit the fit was to a high standard the only down side was the fitter was a day late and took 3 days to install rather than the 1.5 days i was told it would take but i would still recommend the overall service

20 March 2026
Hammonds Furniture logo

Reply from Hammonds Furniture

We appreciate your feedback on the quality and fitting of your second bedroom. We're sorry to hear about the delay and extended installation time. We'll review this to improve our scheduling. Thank you for recommending our service.

Kind regards,
The Hammonds Team

Rated 5 out of 5 stars

Designer absolutely star

Designer absolutely star was honest and helpful made the the experience a pleasure to deal with

23 March 2026
Hammonds Furniture logo

Reply from Hammonds Furniture

We're happy the designer was honest and helpful and made the experience a pleasure. We appreciate your positive feedback!

Kind regards,
The Hammonds Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look