Wren Kitchens Reviews 

102,417
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 10,652 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the helpful, polite, and professional staff who handle deliveries, installations, and home surveys with great care and efficiency. People often note that the overall service is remarkably smooth, and showroom designers take ample time to understand their personal needs and preferences. However, some people mentioned that product quality fell short of expectations, pointing out specific issues like peeling paint and damaged items upon arrival. Some reviewers were not happy with customer service and aftercare teams, finding it difficult to get proper support when trying to resolve these unexpected problems.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and efficient designers and delivery... See more

Service

Customers had positive experiences with service, frequently highlighting the professional and efficient home... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising polite and efficient staff... See more

Product

Users describe ambiguous interactions with product, as experiences vary significantly among consumers. While... See more

Delivery service

Reviewers highlight ambiguous aspects of the delivery service, with many customers praising the friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The two men who delivered our kitchen were fantastic, so professional, quick but taking care and everything was stored really neatly with no mess. One more important thing, they helped me out with so... See more

Company replied

Rated 5 out of 5 stars

ORDER - 50847129 Ben and Dan both did a brilliant job. Neatly stacked with no fuss. We'll done guys. Pity that the company could not accommodate a change in the delivery date ( and no we c... See more

Company replied

Rated 5 out of 5 stars

We were very happy with Granite Perfectionists and Steve Fassam who fitted our quartz worktops. Steve and George arrived really promptly. Carefully checked the site of the installation and were e... See more

Company replied

Rated 5 out of 5 stars

J Williams who delivered our wardrobes was fantastic, call an hour before hand, very polite and respectful. Didn't cause any damage what's so ever while delivering very heavy boxes and we have a twist... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 129 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

102K reviews

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4.4

All reviews

(102,417)

10,699 reviews in the last 12 months

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Rated 5 out of 5 stars

GREAT Customer Service!

Our Wren delivery man Gibson & his collegue were GREAT! They both carefully brought in all wardrobe items, placing them in a helpful order & were over all v helpful & friendly. Great customer service, v happy customer, thank you to both!!

23 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Sarah,

We're so pleased to hear about your excellent delivery experience. It's wonderful that our team carefully brought in all wardrobe items, placing them in a helpful order, and were overall very helpful and friendly. We truly appreciate your positive feedback!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Thandazani moyo

Thandazani moyo - great service. Polite and efficient

23 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Anjum,

We are so pleased to hear that you found our service great, polite, and efficient. Thank you for sharing your positive experience with us!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Very professional

Very professional, polite and courteous. G Pearson was great.

23 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Chris,

We are delighted to hear about your positive experience! It's wonderful to know that our team member was very professional, polite, and courteous. Thank you for your kind feedback!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Measurement service

Good experience with Wren Kitchens for our kitchen measurement visit today. Adam visited us and was professional and friendly from the moment he arrived. He was exceptionally courteous when entering our house, making sure to respect our home, offering to take his shoes off etc.
Before getting started, Adam took the time to go through exactly what he would do during the visit, which really put me at ease. What I appreciated most was how well he listened to our ideas and showed interest in our future kitchen plans.
When leaving he clearly explained the next steps and answered all of my questions regarding time scales.

Thanks Adam!

23 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Good Afternoon,

We're delighted to hear about your positive experience with the kitchen measurement visit. It's wonderful that our team member was professional and friendly, and respected your home. We appreciate you highlighting the clear explanation of the process and the attentive listening to your ideas.

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Samuel was amazing

Samuel was amazing. Very efficient, followed up and the exact time promised and was v polite

23 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Jo,

We're delighted to hear about your positive experience! It's wonderful to know that our team member was efficient, followed up as promised, and was very polite. Thank you for your kind feedback!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

M Cochrane was brilliant efficient and…

M Cochrane was brilliant efficient and extremely polite.

23 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Good Afternoon,

We are delighted to hear about your positive experience! It's wonderful to know that our team member was brilliant, efficient, and extremely polite. Thank you for your kind feedback!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Really efficient

Really efficient, professional and friendly.

23 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Ed,

We truly appreciate your kind words and are so pleased to hear that you experienced efficient, professional, and friendly service. Thank you for your positive feedback!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

T moyo

T moyo, was great and walked me through everything. Great service.

23 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Cassandra,

We're delighted to hear about your positive experience! It's wonderful to know that our team member was great and walked you through everything. Thank you for your kind feedback!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

T mayo really good service and very…

T mayo really good service and very polite would recommend.

23 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Shane,

We're delighted to hear about your positive experience! It's wonderful to know that our service was excellent and very polite. Thank you for your kind feedback and recommendation!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Friendly professional service measuring…

Friendly professional service measuring up for our new kitchen by T Mark's from Wren. No messing around. Asked all the right questions and discussed what we needed and where all the valves/outlets were. Very easy and nice experience

22 September 2026
Unprompted review
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Reply from Wren Kitchens

Hi Eimear ,

We're so pleased to hear about your excellent experience with our team member. It's wonderful that they provided friendly, professional service, asking the right questions and discussing your needs for your new kitchen.

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Excellent service

Extremely helpful and Harry listened to problem and sorted it out straight away .

23 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Denise,

We're delighted to hear about your positive experience! It's wonderful to know that our team member was extremely helpful, listened to the problem, and sorted it out straight away. Thank you for your kind feedback!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

M Cox and R Anderson Cupar delievry

M Cox and R Anderson delivered my order to my property in Cupar this morning and from start to finish they were a class act. My property is difficult to find and parking is a challenge but they conducted themselves safely and professionally. Order was unloaded in record time and they took the time to talk me through each individual piece. Wish them all the best, they're a credit to Wren.

23 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Beth,

We're so pleased to hear about your excellent experience with our delivery team. It's wonderful that they handled the challenges professionally and efficiently, and took the time to talk you through your order. We truly appreciate your kind words!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Excellent service by Darren Atkinson…

Excellent service by Darren Atkinson arrived on time very efficient straightforward appointment

23 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Sharon,

We're delighted to hear about your positive experience! It's wonderful to know that our team member arrived on time and provided a very efficient and straightforward appointment. Thank you for your kind feedback!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Kitchen Delivery

The guys arrived to deliver the kitchen off on time and could not have been more friendly and helpful. Nothing was an inconvenience. So far, every experience we’ve had with Wren has been excellent. ♥️

23 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Em,

We're so pleased to hear about your excellent delivery experience. It's wonderful that our team arrived on time and were friendly and helpful. We're delighted that every experience with us has been excellent!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

The guys were polite and bery efficient.

23 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Julian,

We truly appreciate your kind words and are so pleased to hear that our team members were polite and very efficient. Thank you for your positive feedback!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

very polite and straight forward

very polite and straight forward, very good knowledge of my complain too

22 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Wale,

We're delighted to hear about your positive experience! It's wonderful to know that our team was polite and straightforward, and had very good knowledge regarding your concern. Thank you for your kind feedback!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

R Bellis & O Soomal were absolutely…

R Bellis & O Soomal were absolutely fantastic. Brilliant customer service and couldn’t thank them enough

23 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Amy,

We're delighted to hear about your positive experience! It's wonderful to know that our team members provided brilliant customer service. Thank you for your kind words!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Excellent

Excellent. Mitch and Toby were perfectly on time and walked our replacement parts order round to our required delivery spot. Thank you.

23 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Col,

We're so pleased to hear about your excellent delivery experience. It's wonderful that our team was perfectly on time and walked your order to your required delivery spot.

Warm Regards,
Callum

Rated 5 out of 5 stars

I would 💯% recommend wren…

I would 💯% recommend wren kitchen,perfect installation.attention to detail to the work,great customer service,thank you.

23 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Louise,

We are delighted to hear about your positive experience. It's wonderful to know that your kitchen installation was perfect, with great attention to detail and excellent customer service.

Warm Regards,
Callum

Rated 1 out of 5 stars

Wren no improvement

After my last review (Apr 26) I was allocated a case worker, who agreed to basically replace the kitchen, all doors, side panels, everything less the cabinets themselves as the result of the doors delaminating. Well, the fitters arrived today, but they were only contracted to hang the doors, not the other jobs were key to the refit and agreed in email correspondence. You would think, that hanging replacement doors, that would include making sure they were straight / aligned and gaps adjusted etc, basically the same as the doors they were replacing. No, the fitter indicated that they were not contracted to adjust, so botch it and scarper. The original kitchen is less than 5 years old, the doors started delaminating about 2 years ago. I would advise people to avoid, until Wren take resolution of issues seriously. They are very happy to visit when it comes to selling the product but as I said in my initial review, not interested in send someone out afterwards. They need to invest in regional quality inspection teams.

22 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Richard,

Thank you for sharing your feedback. I’m sorry to hear about your experience and the disappointment this has caused.

I’ve passed your comments to your Case Manager, who is already looking into this for you.

Warm Regards,
Daniela

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