Wren Kitchens Reviews 

Lee Albrow came today to measure up for my wardrobes, he was early but called first to check I was home, very helpful and knowledgeable as I ask lots of questions! Lovely bloke

Thandazani moyo. Cery helpful great work

T Moyo. Arrive on time friendly and really informative.

Wowww! I see I’m not the only disgruntled customer!

So for context, I placed an order with Wren Kitchens a few months back at their Blackburn show room. Design process went well…. That was until I started getting the opinions off others. I have a lot of family/friends in the trade business, and as soon as I told them I had placed an order with Wren, I was hit with multiple “ooohh I wouldn’t have done that if I were you” which obviously made me questions why. All in all I heard a lot of horror stories about them, hidden charges, poor delivery, damaged items and funnily enough them being really expensive! So I dug deeper and started researching.
Lo and behold what I found scared me! MULTIPLE bad review social media pages AND these very recent reviews on trustpilot.

I had been sold our kitchen based on a sales pitch and was told “well what you want would normally cost around £14000 (I think it was something like this) but with wrens saving (and a few clicks if his buttons) I can get the price down for you” it eventually came to roughly £7.5k, bear in mind my kitchen is tiny - not much bigger than 3.5 meter squared. Thought, ya know what I like the kitchen (though not exactly what I wanted) let’s go for it.

Just to clear that I up, what I actually wanted was gold accents to my kitchen, but that would have cost £3k more for a few gold strips - so we were advised to settle for copper 🤷🏻‍♀️

Anyway, Once we started looking into it on the advise from family and friends, I found I could get the same kitchen AS STANDARD from other kitchen suppliers, so that wasn’t even with a “saving” it was that price anyway 😡😡 So what exactly wren were supposedly saving me £6.5k on I’ve no idea. I understand sales pitches but of this lever, it left a sour taste. Add to this the social media pages and reviews, safe to say I didn’t want to continue with me order.

I emailed them, and after some passive aggressive emails back and forth and reasons from Wren why I shouldn’t go with Howdens, I received an email stating I would be refunded my deposit as I told Wren the damage had already been done.

This is where I’m now beyond irritated!
So i received an email with a screenshot stating my refund had been processed, with the tag line “didn’t like the wren sales process and has been talked out of it by family members” absolutely I’ve been talked out of it, but your actions and reviews haven’t helped with that.

Well the refund process is a lie isn’t it Wren? Because I’ve spoken to worldpay and my bank each day who have no record of any incoming or pending refund. In fact the screen shot doesn’t show a refund authorisation code or confirmation that the refund has been processed, just that the showroom have sent it to head office.
This was the 14th September and it’s now the 23rd - I’ve submitted a complaint via my “hub” and I’ll be on the phone shortly to the point of harrassment if I don’t receive my refund today.

If I could give any advise, I’d avoid, and I’d absolutely do your research before purchasing a kitchen with them.

Thorough professional and smooth transfer
Thanks to Mattew Bennet Jr
Order no:50097289

The delivery team was very pleasent and helpful

Really good experience, responsive via email, in store and to delivery.
Delivered by Mitchell and Toby who kept us informed of delivery time and made sure boxes were safely stored.

I just spoke to Amanda in your customer care team, we needed hinges that weren’t delivered with our kitchen, she was so helpful & thorough making sure all the details were correct, she was very friendly & efficient,

Our Wren delivery man Gibson & his collegue were GREAT! They both carefully brought in all wardrobe items, placing them in a helpful order & were over all v helpful & friendly. Great customer service, v happy customer, thank you to both!!

Thandazani moyo - great service. Polite and efficient

Very professional, polite and courteous. G Pearson was great.

Good experience with Wren Kitchens for our kitchen measurement visit today. Adam visited us and was professional and friendly from the moment he arrived. He was exceptionally courteous when entering our house, making sure to respect our home, offering to take his shoes off etc.
Before getting started, Adam took the time to go through exactly what he would do during the visit, which really put me at ease. What I appreciated most was how well he listened to our ideas and showed interest in our future kitchen plans.
When leaving he clearly explained the next steps and answered all of my questions regarding time scales.

Thanks Adam!

Samuel was amazing. Very efficient, followed up and the exact time promised and was v polite

M Cochrane was brilliant efficient and extremely polite.

Really efficient, professional and friendly.

T moyo, was great and walked me through everything. Great service.

T mayo really good service and very polite would recommend.

Friendly professional service measuring up for our new kitchen by T Mark's from Wren. No messing around. Asked all the right questions and discussed what we needed and where all the valves/outlets were. Very easy and nice experience

Extremely helpful and Harry listened to problem and sorted it out straight away .

M Cox and R Anderson delivered my order to my property in Cupar this morning and from start to finish they were a class act. My property is difficult to find and parking is a challenge but they conducted themselves safely and professionally. Order was unloaded in record time and they took the time to talk me through each individual piece. Wish them all the best, they're a credit to Wren.