Wren Kitchens Reviews 

We purchased our new kitchen from Wren because of their uk presence, Well, how wrong we have been , worst experience ever. kitchen delivered over 3 weeks ago now, 60% needs to be returned due to damage and being poorly made, total rubbish . Customer service is also shocking, no help to resolve and no rush either, just sticking to scripts , worst company I've ever dealt with and at my age im experienced enough to say this. Save your money and stress, shop elsewhere.
31.08.2026, so today had the obligatory send us more information, completed this and sent, not expecting a response but will update daily.
31.08.2026 09.35, so please see standard reply from Wren , which you will all get when you have an issue, we have been in talks with Wren for over 2 weeks , still no kitchen, still no resolution, or rush to assist a paying customer. We will have to live this nightmare, but all you guys have the option to go and buy quality somewhere else, 5 years ago we purchased a kitchen from B&Q great quality and customer service, wish we had followed our gut, I'll keep updating progress you you can all make an informed decision.

We had a really positive experience with our measurement appointment with M Willmott. He is friendly, professional and really helpful. Everything was explained clearly, the measurements were taken carefully. A great service from start to finish — thank you

Tom Wells came out to check the measurements for our kitchen. He was very thorough and professional. He is a good communicator and takes great care in his work.

Patience of the staff and their input into the project

Steve Jeffs was polite, friendly & on time.

A very polite young man called Ryan came to measure for Wren.
He was friendly and professional.

Sales aspect great(Gemma was and still is helping) we used Wren installers (does cost probably double or more for the piece of mind). Compared to our last kitchen install in 2020 with a different supplier - it did seem a little more stressful, there seems to be a slight disjoint between Wren and installers, the co-ordinator emails you receive whilst installing just seem to be a one way thing (they never replied to me). The installers on our last kitchen did everything start to finish at Wren you have to use an app and order replacements, not the installer - I was advised by Wren to wait until end of install then order, this is were it breaks down for me so far. The parts arrive quite quickly but then you're left in limbo - nothing on the app for next step to get the replacements fitted and no reply from installers, I waited over 1 hr on the customer service line before giving up - again no reply from so called co-ordinator, the only person that answered me was Gemma the designer - who is raising with head office. I also used the help hub - still waiting for a reply. It's a real shame for the aftersales to be so poor against a very good sales experience, it does worry me slightly what if I have any issues with the kitchen over my warranty periods. I think not signing any paperwork until fully completed is the only way - I didn't want to delay the fitters getting payed, but once I signed it all seemed to change - except Gemma. The score may go to a 4 star if this is resolved quickly or to a 2 if not. We do love the kitchen and Wren do make a good kitchen, but the model seems to break slightly for after sales when you've paid Wren a lot of money for the piece of mind. If buying and using your own trusted installers it maybe a different experience.

Leon was friendly and warm. He answered all my questions and was quick and efficient. Excellent service.

0 stars for Wren kitchen, after measurement of the kitchen being wrong and that meant the units won't fit, extractor is misaligned, electric socket where the gas hob will be and no gas supply to where the design says the range will be, on top of cabinets not fiting the space. Showroom team so rude and unhelpful, after sale, as if they have nothing to do with it. Everyone washing their hands off and no one owns the problem, apparently there is a "process" a customer has to be put through. This is after ordering a dream kitchen costing nearly 18k So stay away from these people if you want peace of mind. I have no old kitchen or no new kitchen for the past 10 days and god knows how long more, and the people are unhelpful. Could have easily got a kitchen for 25% of what this kitchen is costing me (from Wicks for £3500)but we thought we will fulfill the dream but it's a nightmare now with Wren. So, my advise is STAY WELL AWAY from Wren kitchen and you can take my advise or leave it. If it goes right it's just luck but of it goes wrong there is 0 effort from wren kitchen team, including the one your ordered with, to help. They become strangers to you. I don't see a company surviving much longer with such poor customer service.

Very professional and respectful

Chris was lovely and friendly.

Happy with the service so far. S Jeffs was very professional when he attended my kitchen survey appointment. He was polite, courteous and explained everything clearly. I was very pleased with the service he provided.

Knowledgable, personable member of Wren.

On time our representative was polite and easy to talk to. All round good experience. S.weyman.

Our home survey with B Bradley went very well. He explained the design process to us and was very friendly with our dog!

T Wells was really helpful and efficient. 10/10

We were impressed with the delivery from Ben & John, and the two other crew members who joined them. They were polite, respectful and took care to stack the materials appropriately. They kept well within the two hour time slot we were given so thank you for making the experience less stressful than it could be with one’s kitchen contents scattered around the house.

Warning! do not use!I choose a kitchen in Wren showroom. A wrong kitchen was delivered. Base units have a different style than I ordered, as well in one unit a drawer was missing. Then worktop quartz team refused an installation due an error in design! I am very lucky I got a worktop refund. I called main line - 40min waiting time, you can only talk to AI assistant. When you have a real problem they will ignore you, I sent many emails - no responses at all. My dream kitchen became nightmare, one of the worst exp in my life.I am 67. The only light in this exp was kitchen fitting team! They were great! But Wren? Avoid! Magdalena from St Helens.

Bernie came to measure. Explained the process and got on with it. Friendly guy