Wren Kitchens Reviews 

Joseph helped me with reordering an item which was damaged during delivery. Able to resolve the issue as I called Wren. Thank you for helping out.

I had a really positive experience speaking with the lady on the phone. She was extremely polite, friendly, and helpful throughout the whole conversation. She took the time to explain everything clearly and made sure I understood all the information. Her professionalism and lovely manner made the whole experience so easy and pleasant. Thank you for your excellent warranty customer service!

We had our Wren kitchen delivered today and the delivery guy Waseem Hussain was brilliant. We have quite a long driveway and Waseem worked very hard back and forth to deliver all the kitchen units and appliances on his own.

J Taylor very professional, impressed with the call ahead of arrival and arrived on time and very efficient when here. At each step also asked for permission which I liked. Great customer service awareness. Had a young person shadowing him today equally polite and curteous. It was lovely to observe the training process. J Taylor demonstrates how to treat customers. Thank you.

Amanda was simply the most patient and dilligent customer care rep. While I was trying to find my reference mails on my phpne she was digging through email records of dialogue on the system. Slowly but surely we unpicked the problem and it was all resolved without any fuss. It just felt like I was being helped by someone who truly cared. Amada you are a legend. Thank you.

Surveyor meeting with L Albrow went smoothly. He's everything you'd hope for from that side of the Team - reliable, punctual, swift, efficient and helpful. Highly recommend.

Friendly , quick , answered any questions

Had a fantastic experience with my wren home survey by O Firouzia, i mentioned plans to take out walls and potentially extend the kitchen and he was more than happy to accommodate those measurements for me to give me two versions of the kitchen, very polite and welcoming

Tim Marks a surveyor from the Durham store completed our survey today and what a wonderfully helpful man. Very thorough, very helpful and very professional.

M Willmott from Wren came to measure our kitchen and was polite and very competent. Thank you

I am ever so grateful for Laura’s help, renovating the whole house has become overwhelmingly stressful.
Thank you Laura, when I stressed out almost reaching a breaking down point, you thought of every possible way to place my additional order for plank panels in a most cost-efficient manner by patiently going through all my current orders calculating and analysing how many panels are indeed most necessary.
I felt your kindness and care and compassion, and I thank you for that on a great deal.
And today when was just about to call Wren for some updates, I received a call from you, trying to help to accelerate my other replacement order…
Thank you, Laura:))))))

From ordering to replacing items Wren have provided a first class customer service. Their team are a delight to deal with and my kitchen is beautiful. Thanks Wren team for making the exciting transformation a more memorable experience

Darren Atkinson arrived on time, checked beforehand to make sure I was in and was very efficient when here

My kitchen plan was made by a designer who did not visit the site. He relied on a couple of photos taken by the man who came to measure the room. The plan resulted in 1.8 metres of joins in a worktop style with a distinctive pattern showing the appalling seams, the longest seam running across a 1.2 m X 2 metre breakfast bar, like a scar. The excuse Wren made for the amount of joins was water ingress from the sink. Yet a small change would have left a worktop with one 60cm join in the entire kitchen. A qualified , experienced planner would have properly considered the aesthetics, functionality and practicality of the kitchen.
The delivery was late which Wren admitted to, then reneged on the offer of a refund, claiming there had never been a request for an earlier delivery! They are now asking for evidence of the request .
The response to my initial complaint was to replace part of the worktop at a 'reduced price'. This was almost double the 'promo price' I paid initially. The pelmets and filler pieces were delivered in the wrong colour and had to be replaced resulting in more delays. Wren do not take away the wrongly delivered pieces, the customer is left to pay for removal.
The whole process is a manipulation of the customer. The customer must rely on the designer's expertise, sadly lacking. The prices, sizes and types of cabinets are not available to the customer. The customer is reduced to looking at a screen asking questions until Wren then requires your signature, which they will rely on,claiming 'you approved' the plan, if there are any issues at all.
My advice: do not use Wren. If you do, scrutinise every line of the plan, every word on the many pages of details before you consider signing anything because there is a little stamp at the end of every line stating "approved". Any issues are then deemed to be your FAULT.

Daniel Halton came out to measure our kitchen. Professional friendly and excellent service! Thank you Daniel

J Lomax. Very professional & lovely, would definitely recommend ☺️

Excellent communication and timings made me feel at ease even when working around all the clutter due to a building site of a current extension. L Albrow

Delivery personnel Paul and Andrew did a great job, above and beyond call of duty

Great customer service. Kept us informed about appointment time. Was open to being asked questions and was happy to answer our questions. Very pleasant gentleman, with good professional manner.

I was Builder on site taking delivery.
Both employees were polite efficient and very helpful
Big thank you to Robyn and Kyle