Wren Kitchens Reviews 

I want to take a moment to give some genuine recognition to Ashanti at Wren Kitchens, because customer service like hers deserves to be acknowledged.

Unfortunately, my kitchen delivery experience got off to an extremely difficult start. The delivery drivers refused to complete the delivery due to what they described as “child safety” concerns. I strongly disagreed with their assessment, but ultimately felt I had very little choice but to accept their only alternative — having approximately two tonnes of kitchen materials left in my back garden.

The following day, it rained heavily, and when my builders started unpacking everything on the Monday, a number of items had unfortunately been damaged, with the worktops being particularly badly affected after being exposed to the weather.

What made the situation even more stressful was the timing. My entire old kitchen had already been ripped out, and my wife and I were left trying to manage without a functioning kitchen while also looking after our 4-year-old and 20-month-old children. We were genuinely struggling to prepare proper meals for our family.

When I initially contacted Wren, I unfortunately spoke to two different members of staff whose responses left me feeling quite frustrated and, frankly, very unsupported. I was particularly disappointed that I was being told I may have to pay for replacement items based on terms surrounding the delivery — terms which I felt I had effectively been forced to accept because of the circumstances on the day.

Then I spoke to Ashanti, and the difference was night and day.

Ashanti was an absolute breath of fresh air. She actually listened to what had happened, understood the circumstances rather than simply quoting terms and conditions at me, and showed genuine empathy for the situation my family was in.

Most importantly, she took ownership of the problem and arranged for the damaged items to be replaced at no additional cost to me as a goodwill gesture.

That may sound like a simple thing, but when you're already dealing with a completely ripped-out kitchen, young children, builders waiting to continue the work and the stress of having a significant amount of damaged material delivered, it made a huge difference.

Ashanti completely changed my perception of Wren Kitchens. I went from feeling incredibly frustrated and questioning whether I would ever want to deal with Wren again, to feeling that the company genuinely had someone who cared about putting things right for the customer.

Ashanti is an absolute asset to Wren Kitchens. Her empathy, professionalism, patience and willingness to actually help rather than simply follow a script are exactly what customer service should be about.

It's rare that you finish a difficult customer service interaction feeling genuinely grateful to the person you've spoken to, but that's exactly how I felt after dealing with Ashanti.

Thank you, Ashanti, for turning what had been an extremely stressful experience into one where I felt listened to and looked after. Wren Kitchens should be proud to have someone like you representing the company.

Because of the way Ashanti handled my situation, I would now genuinely consider returning to Wren Kitchens for future work and improvements — something I certainly wasn't thinking after the initial delivery experience.

Thanks to S Naziri for coming to measure our kitchen. He was very friendly and helpful. Good communication throughout the process and made the start of the Wren experience feel enjoyable.

Wren resolved my issue with professionalism and courtesy. They went above and beyond to ensure that I was satisfied with the service and resolution to my problem.

Please avoid this company if you value your time/money and mental health.
Absolute shambolic service, from beginning to end

M Laver installed our worktops, excellent job well done, good guy - friendly & professional - highly recommend.
Order no. 50935605

Today I had to call customer service to have some doors replaced, and I've been transferred to the Ai robot, which seemed very knowledgeable and apparently sorted my issue for the replacement, is just when I asked her who's going to install it, straight away transferred me to a human agent, and I'm so pleased that she did because what the Ai was ordering was completely wrong😅, I needed doors and what was apparently put on the list where some side panels
Anyway, luckily, I got to speak to lovely Amanda who sorted everything out and she reassured me that the correct items will be delivered.

Definitely not ready to be taken by Ai, still smarter than it😅😅😅

Very knowledgeable and professional measuring service

We have just purchased a Kitchen from Wren at Rope Walk, Bedford.

We just like to say I’m grateful thanks to the front of house manager Hamzah who gave us a warm welcome every time we visited and made sure we were looked after.

A grateful and special thanks to “Azz” who took us on our design journey, after two or three visits we came to exactly what we wanted with his help and expertise, Top Man

Thank you so much to the whole team at Wren Kitchens Bedford

Hi if I could give Sophie 10 stars I would, an absolute credit to Wren.If everyone was as knowledgeable and helpful sorting out problems as her you would never have and bad reviews. It was a pleasure to deal with with someone so helpful this girl will go a long way with the company Thank you so much for your help
Kind regards Paul 💯💯💯💯👍

Gareth and Mike were friendly, efficient, helpful and knowledgeable.

I spoke to Amanda about a sink i bought which i wanted to be refunded or exchanged & she was so helpful, she dealt with my query & concern accordingly & made me feel alot better as i was so stressed out. Thank you.

Ade was wonderful, helped me with all the problems promptly, very good customer service.

We were very impressed with Wren as a whole.

At the actual planning, Sapphire did an amazing job helping is understand our options and design a closet bespoke to our demands and needs.

At delivery the workmen were professional and efficient.

The instructions for assembling the closet have been mostly legible.

And through it all, we received a much more reasonable quote compared to other places we received a quote from.

Overall, very happy.

The surveyor, L Albrow rang in advance to confirm a time he would be arriving. He explained what he was here to do, asked some questions and asked permission to take photographs

T Moyo visited us today and did a great job of measuring up and getting us ready for our new kitchen.

The delivery team Rob and John today kept me informed of delivery time and was very helpful and polite when they arrived
As a property developer iv had wren kitchens before and will use again

I received a phone call from Joseph to arrange for the purchase of a microwave oven he had all the information and dealt with the transaction smoothly and efficiently.

T moyo good service

T Moyo very good service

I had a few issues with damaged doors and items missing from my newly purchased kitchen , I had spoken with one of the team last week from head office who said I needed to send photos and then they would follow up which I heard nothing at all , I contacted head office again today and was assisted by Richard who was incredibly helpful and sorted all my problems thank you for help Richard I really appreciate it
Denise Douet