From the planning stage right through to the delivery and installation an excellent experience and no problems. The installation was excellent and bar awaiting a couple of electrical fittings to ma... See more
Company replied
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We had some dealings with customer service after a few issues and Zoe was amazing. Her communication was clear at all times. She listened to our issues and always followed up with a plan. She alwa... See more
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After back and forth emails, Joseph corrected an issue over the phone that was deemed as contractually correct. There was an oversight with the colour of this item ordered, as we had changed internal... See more
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Just had our first Wren visit by Chris Tulip who took great care and attention to measure up to give us multiple options for a new kitchen layout. Chris text ahead of arriving and got straight on wit... See more
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Company details
About Wren Kitchens
Written by the company
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.
The Wren Way
Written by the company
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
Contact info
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, United Kingdom
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4.4
Excellent
101K reviews
Asks customers to review
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Tim did a fantastic job with the…
Tim did a fantastic job with the measurements for my kitchen. He was professional, friendly and really thorough, making sure everything was accurate. Would definitely recommend Tim for a great service!
31 August 2026
Unprompted review
Mark Rennolds
Mark Rennolds was lovely and friendly. He came on time and was very quick with the measurements. He communicated well and ensured we knew what was happening. Lovely from wren😊
31 August 2026
Unprompted review
Great experience
Great experience, Mike McCarthy called on the day to confirm a more accurate appointment time and then arrived promptly. Very friendly and efficient. Would highly recommend.
22 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lovely man!
Lovely
Experience -
Was really though , helpful personable and professional.
Excited to have my wardrobes now.
31 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Rachel,
We're delighted to hear about your positive experience! It's wonderful to know that our team was thorough, helpful, personable, and professional. We're excited for you to have your new wardrobes.
Warm Regards,
Callum
Professional and kind and polite
Professional and kind and polite, just general all round good egg. Mark Reynolds was lovely and made the appointment easy.
31 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Helen,
We're delighted to hear about your positive experience. It's wonderful to know that our team member was professional, kind, and polite, making your appointment easy. Thank you for your kind words!
Warm Regards,
Callum
Very professional
Very professional
Came in did the job
No fuss
Polite
Informative
31 August 2026
Unprompted review
Reply from Wren Kitchens
Hi,
We are so pleased to hear about your positive experience with our professional and informative service. Thank you for taking the time to share your kind words!
Warm Regards,
Callum
prompt and professional…
G Jepson was prompt and professional and friendly. He was very thorough spending time making sure measurements were correct.
31 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Jill,
We're delighted to hear about your positive experience. It's wonderful to know that our team member was prompt, professional, friendly, and very thorough, taking the time to ensure measurements were correct.
Warm Regards,
Callum
Friendly manner and efficient
Friendly manner and efficient. Answered our questions clearly and advised us on issues we had. A Hadnum did a great job and provided an excellent service!
31 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Kristin,
We're so pleased to hear about your positive experience. It's wonderful that our team member was friendly and efficient, clearly answering your questions and providing excellent service.
Warm Regards,
Callum
Not the kitchen we planned!
My wife and I visited the showroom, sat with the designer and agreed our dream kitchen at a cost of just under £20,000. We specifically requested one worktop to be larger than normal so that the freestanding appliances would be level with the worktop I.e. not stick out.
The installers came and we left them to it.
Once they had fitted the units, we noticed that the worktop was shorter than what we ordered. Meaning the appliances would stick out.
When we investigated with the installer and wren, it turns out out that they admitted there was a computer error and they had not sent the right panels to fit the worktop and no instructions had been given to the installer.
They did say they could put right but that would mean a delays I.e. order new parts, rip out the incorrect units, delay the worktop installation and the tiling.
My wife and I are currently caring for a terminal ill relative so we could not put up with delays and additional stress so we said carry on and we will discuss a compensation payment when everything finished.
I would point out that the designer was not apologetic or showed no signs of empathy at all.
We put in a claim for compensation, for the stress, inconvenience but mainly the disappointment at not receiving our dream kitchen, all due to there admitted error.
Today they offered … £67.00!
An absolute joke. It would have cost them ten times as much just to put the work right, let alone the stress and inconvenience it would have caused us.
Scrutinise the delivery when it comes, clarify every small point with your installer, do not expect any empathy should things go wrong.
Very disappointed …. Needlessly to say … offer not accepted!
31 August 2026
Unprompted review
Reply from Wren Kitchens
Hi,
Thank you for your review, we are sorry to hear that you are unhappy with the experience.
We can see that your case is currently with our Resolutions Team, who are the appropriate team to review the concerns you have raised and work with you towards resolving the matter. We have made the team aware of your feedback and your concerns regarding the compensation offered.
As your case remains open, we would ask that you continue to engage directly with our Resolutions Team, who will be in communication with you regarding the next steps and the resolution of your case.
Warm Regards,
Callum
Professional appointment
L Albrow was prompt (even on a Bank holiday) courteous, professional and completed his measuring up with minimal intrusion.
31 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Steve,
We're delighted to hear about your positive experience. It's wonderful to know that our team member was prompt, even on a Bank Holiday, courteous, professional, and completed the measuring up with minimal intrusion.
Warm Regards,
Callum
Bedroom measurements
Had my bedroom measured today with a A Hadnum he was very professional, explained the procedure asked some questions around what we also wanted in the bedroom.
31 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Dawn,
We're so glad to hear our team member provided a professional and thorough measurement experience, ensuring all your bedroom needs were considered. We appreciate your positive feedback.
Warm Regards,
Callum
A great experience!
Tom arrived in good time was very knowledgable and efficient! He answered any questions easily and gave some suggestions to help us make the right choices for our new kitchen.
Having this experience has made us sure Wren is the best place to have our new kitchen from!
29 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Neil,
We're so pleased to hear about your excellent experience with our team member. It's wonderful that they were knowledgeable, efficient, and provided helpful suggestions, making you confident in choosing us for your new kitchen.
Warm Regards,
Callum
Fantastic customer service
We did not know how to see our kitchen as it is small and we were very lucky to have a fantastic knowledgeable assistant head of design help us, Busak Esenler help where to get the best out of small place and great saving she made sure we got the best deal .Thank you Buasak you made me very happy can’t wait to have everything fitted.My partner Carl Swift was very pleased with price 👏👏👏
30 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Jane,
We are so pleased to hear about your fantastic experience! It's wonderful that our head of design was able to help you make the most of your small kitchen and secure a great deal. We're delighted you're so happy and look forward to your fitting.
Warm Regards,
Callum
We purchased our new kitchen from Wren…
We purchased our new kitchen from Wren because of their uk presence, Well, how wrong we have been , worst experience ever. kitchen delivered over 3 weeks ago now, 60% needs to be returned due to damage and being poorly made, total rubbish . Customer service is also shocking, no help to resolve and no rush either, just sticking to scripts , worst company I've ever dealt with and at my age im experienced enough to say this. Save your money and stress, shop elsewhere.
31.08.2026, so today had the obligatory send us more information, completed this and sent, not expecting a response but will update daily.
31.08.2026 09.35, so please see standard reply from Wren , which you will all get when you have an issue, we have been in talks with Wren for over 2 weeks , still no kitchen, still no resolution, or rush to assist a paying customer. We will have to live this nightmare, but all you guys have the option to go and buy quality somewhere else, 5 years ago we purchased a kitchen from B&Q great quality and customer service, wish we had followed our gut, I'll keep updating progress you you can all make an informed decision.
30 August 2026
Unprompted review
Reply from Wren Kitchens
Hi David,
We’re very sorry to hear about your experience and the issues you’ve encountered with your kitchen delivery. We understand how disappointing and frustrating this must be, particularly when you’ve been waiting for the issues to be resolved.
We can see that there is currently an open case with our Case Management Team, who will be in contact with you directly to assist with resolving the issues you have raised.
Warm Regards,
Callum
We had a really positive experience…
We had a really positive experience with our measurement appointment with M Willmott. He is friendly, professional and really helpful. Everything was explained clearly, the measurements were taken carefully. A great service from start to finish — thank you
27 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Heidi,
We're so pleased to hear about your excellent experience with our team member. It's wonderful that they were friendly, professional, and helpful, explaining everything clearly and taking careful measurements.
Warm Regards,
Kieran
Wren Kitchens
Check measurements service
Tom Wells came out to check the measurements for our kitchen. He was very thorough and professional. He is a good communicator and takes great care in his work.
30 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Lorraine,
We're so pleased to hear about your positive experience with our kitchen measurement service. It's wonderful that Tom was thorough, professional, a good communicator, and took great care in their work.
Warm Regards,
Kieran
Wren Kitchens
very friendly great service
30 August 2026
Unprompted review
Reply from Wren Kitchens
Hi,
We are so happy to hear that you found our service to be great and friendly. Thank you for your very positive feedback!
Warm Regards,
Kieran
Wren Kitchens
Patience of the staff and their input…
Patience of the staff and their input into the project
30 August 2026
Unprompted review
Reply from Wren Kitchens
Hi,
We appreciate your feedback regarding our staff's patience and input on your project. We are always working to improve our services.
Warm Regards,
Kieran
Wren Kitchens
Positive experience with Steve Jeffs from Wren
Steve Jeffs was polite, friendly & on time.
30 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Rhea,
We are delighted to hear that Steve was polite, friendly, and punctual. Thank you for your positive feedback!
Warm Regards,
Kieran
Wren Kitchens
A very polite young man called Ryan…
A very polite young man called Ryan came to measure for Wren.
He was friendly and professional.
30 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Jill,
We're delighted to hear about your positive experience with Ryan. It's wonderful to know they were friendly and professional during the measurement. Thank you for your kind words!
Warm Regards,
Kieran
Wren Kitchens
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