From the planning stage right through to the delivery and installation an excellent experience and no problems. The installation was excellent and bar awaiting a couple of electrical fittings to ma... See more
Company replied
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We had some dealings with customer service after a few issues and Zoe was amazing. Her communication was clear at all times. She listened to our issues and always followed up with a plan. She alwa... See more
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After back and forth emails, Joseph corrected an issue over the phone that was deemed as contractually correct. There was an oversight with the colour of this item ordered, as we had changed internal... See more
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Just had our first Wren visit by Chris Tulip who took great care and attention to measure up to give us multiple options for a new kitchen layout. Chris text ahead of arriving and got straight on wit... See more
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Company details
About Wren Kitchens
Written by the company
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.
The Wren Way
Written by the company
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
Contact info
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, United Kingdom
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4.4
Excellent
101K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Delivery team review.
I have just received delivery of my new kitchen.
The delivery team kept me informed of their arrival time and were very prompt to that time.
The delivery team, P.Gorney, were polite, efficient and friendly. They delivered to my reqired location and were very speedy, for the amount of materials they delivered.
27 August 2026
Unprompted review
Molly was very efficient and nice to…
Molly was very efficient and nice to deal with
27 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sam at Wren provided excellent customer…
Sam at Wren provided excellent customer service. She was friendly, efficient and resolved our issue effectively. We were fully satisfied with the outcome and feel she went over and above for us. Thank you Sam!
27 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Anna,
We're so pleased to hear about your positive experience. It's wonderful that our team member provided excellent customer service, was friendly, efficient, and resolved your issue effectively. We appreciate your kind words!
Warm Regards,
Sam
Wren Kitchens
Superb
Superb, friendly and professional delivery men. Rang prior to delivery exactly as promised. Cannot fault Wren or the delivery team!!
27 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Rachel,
We're so pleased to hear about your positive experience. It's wonderful that our delivery team was friendly and professional, and that they rang prior to delivery exactly as promised.
Warm Regards,
Sam
Wren Kitchens
Excellent experience with J Baker from…
Excellent experience with J Baker from the Wren survey team. J Baker was very professional, friendly and helpful throughout the home survey. They took the time to explain everything clearly, answered all our questions and made sure the measurements and details were thoroughly checked.
Really happy with the service and would definitely recommend J Baker to anyone using Wren. Thank you for making the process so easy and straightforward!
27 August 2026
Unprompted review
Reply from Wren Kitchens
Good Afternoon,
We're delighted to hear about your excellent experience with our survey team member. It's wonderful that they were professional, friendly, and helpful, explaining everything clearly and thoroughly. We appreciate your kind words!
Warm Regards,
Sam
Wren Kitchens
Leon was pleasant,helpful and…
Leon was pleasant,helpful and knowledgeable many thanks BSeymour
27 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Brian,
We are delighted to hear about your positive experience with our team member. It's wonderful to know they were pleasant, helpful, and knowledgeable. Thank you for your kind feedback!
Warm Regards,
Sam
Wren Kitchens
Dreadful customer care
Dreadful customer care - no not interested in a sale and if any issues with the kitchen, Wren do not address and if they do respond it takes approximately 5 weeks for them to do so.
Many of the items are faulty and I was advised to go directly to the manufacturer (AEG) who of course advised me that “the warranty does not cover this issue” please, please think carefully before spending thousands of pounds on a kitchen when the quality is extremely poor - once Wren have your money they do not care!!
27 August 2026
Unprompted review
Ryan was polite
Ryan was polite, professional and presentable and made me feel comfortable as i was home alone.
25 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Toni,
We're delighted to hear about your positive experience with our team member. It's wonderful to know they were polite, professional, and made you feel comfortable. Thank you for your kind words!
Warm Regards,
Sam
Wren Kitchens
Dylan was incredibly helpful
Dylan was incredibly helpful, understanding and personable throughout with nothing being too much trouble making everything easy and straightforward. He arranged replacement items agreed delivery dates. He explained everything clearly and ensured all my questions were answered before we ended the call. Thank you Dylan.
27 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Clare,
We're so pleased to hear about your excellent experience with our team member. It's wonderful that they were helpful, understanding, and personable, making everything easy and straightforward. We appreciate your kind words!
Warm Regards,
Sam
Wren Kitchens
Clear communication and excellent service
Clear communication and excellent service throughout. G Pearson (Wren) was professional, knowledgeable with a personable approach that made the whole process straightforward and enjoyable.
24 August 2026
Unprompted review
Reply from Wren Kitchens
Good Afternoon,
We're so pleased to hear about your positive experience. It's wonderful that our team member provided clear communication and excellent service, being professional, knowledgeable, and personable, making the process straightforward and enjoyable.
Warm Regards,
Sam
Wren Kitchens
I have managed to get through quickly…
I have managed to get through quickly and speak with a real person that was very helpful and thorough with his checks. Very happy with the service
27 August 2026
Unprompted review
Reply from Wren Kitchens
Good Afternoon,
We're so pleased to hear about your positive experience. It's wonderful that you were able to speak with a real person quickly, and that they were very helpful and thorough.
Warm Regards,
Sam
Wren Kitchens
The lady I spoke to was super helpful
The lady I spoke to was super helpful. I was very stressed but she sorted out the issue nicely.
27 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Clare,
We're delighted to hear about your positive experience! It's wonderful to know that our team member was super helpful and sorted out your issue nicely, especially when you were feeling stressed. Thank you for your kind words!
Warm Regards,
Daniela
Wren Kitchens
Excellent delivery service by Robyn and…
Excellent delivery service by Robyn and Spencer took all necessary precautions to prevent damage to property and new kitchen, very friendly service
27 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Jo,
We're delighted to hear about your positive experience. It's wonderful to know that our delivery team took all necessary precautions and provided such friendly service.
Warm Regards,
Daniela
Wren Kitchens
Kitchen units
The team were respectful of our apartment and explained how they were going to stack the delivery.
Very professional
27 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Alison,
We're delighted to hear about your positive experience. It's wonderful to know that our team was respectful of your apartment and clearly explained the delivery process.
Warm Regards,
Daniela
Wren Kitchens
Not impressed with Wren Kichens
Not impressed with Wren Kichens. Demanding sales drive techniques used to force me to sign up for the product even though the drawings were inaccurate and not up to my needs. As soon as I changed some of the cabinets off of the my order to reduce the price its strangely became impossible for final plans to be completed and I was told to go with my other quote. Do not agree to signing up for a Wren Kichen until you are fully happy with the service expected. I wouldn’t use again or recommend.
25 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Kevin,
Thanks for your review. We’d really like to look into this for you. I’ve sent a request via Trustpilot for your order details so we can check what’s happened and get back to you quickly.
Warm Regards,
Sam
Wren Kitchens
C Tulip did a great thorough job of…
C Tulip did a great thorough job of measuring our existing kitchen and showed us the plan on his laptop once done.
25 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Charlie,
We are delighted to hear about your positive experience. It's wonderful to know that our team member did a great and thorough job measuring your existing kitchen and showing you the plan.
Warm Regards,
Daniela
Wren Kitchens
Ryan and Leon are an Excellent delivery…
Ryan and Leon are an Excellent delivery team. A credit to the company.
Sociable
Punctual
Hard working
Happy
Made the experience easy for us.
27 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Mark,
We're so pleased to hear about your positive delivery experience! It's wonderful to know that our delivery team was sociable, punctual, hardworking, and happy, making the experience easy for you.
Warm Regards,
Daniela
Wren Kitchens
Friendly staff
Had Dave and Jake today. Very speedy, pleasant and friendly.
27 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Reece,
We're so pleased to hear that you had such a positive experience with our team. Thank you for your kind words!
Warm Regards,
Daniela
Wren Kitchens
Delivery men were really helpful and…
Delivery men were really helpful and quick. Got everything in smoothly and efficiently. They were also really lovely!
27 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Liz,
We're delighted to hear about your positive experience! It's wonderful to know that our delivery team was helpful, quick, and efficient, ensuring everything went smoothly. Thank you for your kind words!
Warm Regards,
Daniela
Wren Kitchens
Great
T Moyo was very friendly and knowledgeable when he came to survey.
26 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Hannah,
We're delighted to hear about your positive experience! It's wonderful to know our team member was friendly and knowledgeable when they came to survey. Thank you for your kind feedback!
Warm Regards,
Sam
Wren Kitchens
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