Couldn’t recommend Stephen Kelso at Wren Ayr Branch enough! From start to finish he was brilliant, listened to exactly what we wanted and had so much patience with all our changes and questions 😂... See more
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The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, United Kingdom
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A hadnum rang before he come done a great job
Had to call Customer Care to resolve replacement issues. Jordan listened to my concerns and responded brilliantly. We resolved our concerns and are now waiting for the delivery of our items. Thank you.
Adam was great he measured up and was very friendly and helpful sharing his knowledge and answering our questions.
M McCarthy was great! I’d completely forgotten about my appointment and waited around until I arrived. Lovely patient man. His work was thorough yet efficient. Would happily have him back for more measurements.
Received a text before indicating when the appointment was scheduled and an approximate time slot. The day of the appointment received another text indicating when he was expected to arrive. The planner L Barrington then phoned 10 minutes before he arrived to confirm when he would arrive and phoned 10 minutes before he arrived So everything well planned and run to time asked relevant questions regarding location of meters, and where the water cut off and meter are located and drainage. Measurements down with minimal disturbance can't fault the service
Hi I had a slight problem with some items which had moved over time . I sent a video and comments over to Wren . 5 Days later all parts ordered with delivery date and installation. Absolutely fantastic service. Many thanks Mr Richard Briggs
Amazing delivery experience with paul g and callum M. The team for wren was super nice and considerate and did their job incredibly well. Left my house super clean and kept all the cupboard pieces with absolute efficiency. 💕😆
Robyn & Kyle were very professional, helpful and courteous, they did a great job and found solutions to a tricky delivery.
Bernard and Vince kept me well informed of arrival time and arrived when they said. Bernard took extra care to park lorry so neighbours could still get passed. Both very friendly, polite and super efficient.
Very helpful and efficient. Polite and careful with delivery.
Excellent experience from start to finish. The design process was smooth, and the team really listened to what we wanted. Customer service was incredibly helpful and top notch.
Ben & Andre were on time, gave me a ring before they arrived and very polite throughout. They were careful with all the parts of the kitchen despite it being a narrow doorway! Brilliant service thanks lads!
D Atkinson arrived on time, was polite and professional in his manner. He worked quietly and efficiently. I had a few questions and discussed some aspects of the kitchen and utility. He was very knowledgeable. Thank you
David rang beforehand and arrived on time. Was very attentive to detail and showed respect to our property
Caitlin was very helpful and efficient .
Prompt courteous advice on how to address my problem

Reply from Wren Kitchens
Sales and product is good, but god forbid you use their own kitchen fitting service. And issues afterwards, Wren will deny any responsibility. Their "Wren resolution team" is not interested in even trying to find a solution. Especially the young girl attempting to handle our complaint (not allowed to publish her name) is absolutely incompetent and useless.
Wren was more interested in getting her name removed, than offering a solution to the kitchen issue. What a joke of a company.
As expected: a nonsense answer. Wren contractor supplied and installed the floor. Besides you don't even know what the issues are.
Wren is assuming the problems as they refuse to conduct a site visit. You have no interest in finding a solution.
The situation remains unchanged: useless and incompetent customer service.

Reply from Wren Kitchens

Reply from Wren Kitchens
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