Wren Kitchens Reviews 

102,008
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 10,350 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the helpful staff and kitchen designers for their exceptional professionalism, clear communication, and meticulous attention to detail throughout the entire kitchen planning stages. Consumers consistently note that the delivery teams are polite, highly efficient, and extremely careful when bringing heavy items into properties. However, some customers also noted frustrating delivery delays and recurring issues regarding damaged or faulty products appearing over time. Additionally, a few reviewers mentioned that the customer service representatives were unhelpful and exceptionally slow when attempting to resolve these unexpected post-purchase problems.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Service

Customers consistently note positive experiences with service, highlighting the polite, punctual, and... See more

Product

Reviewers mention ambiguous feedback about product, with many experiencing significant issues such as damaged... See more

Customer service

People report ambiguous experiences with customer service. While reviewers praise the initial design phase... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide split in customer experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn’t recommend Stephen Kelso at Wren Ayr Branch enough! From start to finish he was brilliant, listened to exactly what we wanted and had so much patience with all our changes and questions 😂... See more

Company replied

Rated 5 out of 5 stars

Wren arranged my measuring visit. I was kept informed through since appt booked. I was told who would attend the visit and time. A Afzal attended the visit and prior he introduced himself and even ask... See more

Company replied

Rated 5 out of 5 stars

Mark Rennolds came out to measure up for us today and it was a pleasure having him round. He was super friendly and helpful, even offering design suggestions due to his experience working on the desig... See more

Company replied

Rated 5 out of 5 stars

Very efficient, on time with good updates on arrival time. Made sure everything was protected and carefully brought in the delivery with thought to what would be used first so the fitter could access... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 129 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

102K reviews

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4.4

All reviews

(102,008)

10,258 reviews in the last 12 months

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Rated 5 out of 5 stars

M McCarthy was great

M McCarthy was great! I’d completely forgotten about my appointment and waited around until I arrived. Lovely patient man. His work was thorough yet efficient. Would happily have him back for more measurements.

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Wren kitchen measurement

Received a text before indicating when the appointment was scheduled and an approximate time slot. The day of the appointment received another text indicating when he was expected to arrive. The planner L Barrington then phoned 10 minutes before he arrived to confirm when he would arrive and phoned 10 minutes before he arrived So everything well planned and run to time asked relevant questions regarding location of meters, and where the water cut off and meter are located and drainage. Measurements down with minimal disturbance can't fault the service

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Hi I had a slight problem with some…

Hi I had a slight problem with some items which had moved over time . I sent a video and comments over to Wren . 5 Days later all parts ordered with delivery date and installation. Absolutely fantastic service. Many thanks Mr Richard Briggs

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazing delivery experience with paul g…

Amazing delivery experience with paul g and callum M. The team for wren was super nice and considerate and did their job incredibly well. Left my house super clean and kept all the cupboard pieces with absolute efficiency. 💕😆

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Bernard and Vince made a great delivery

Bernard and Vince kept me well informed of arrival time and arrived when they said. Bernard took extra care to park lorry so neighbours could still get passed. Both very friendly, polite and super efficient.

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Ben & Andre did our delivery

Ben & Andre were on time, gave me a ring before they arrived and very polite throughout. They were careful with all the parts of the kitchen despite it being a narrow doorway! Brilliant service thanks lads!

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Great professional service.

D Atkinson arrived on time, was polite and professional in his manner. He worked quietly and efficiently. I had a few questions and discussed some aspects of the kitchen and utility. He was very knowledgeable. Thank you

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Under Robe Drawer query

Prompt courteous advice on how to address my problem

16 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Peter,

We appreciate your positive feedback! We're so happy to hear that you received prompt and courteous advice on how to address your problem. Thank you for sharing your experience.

Warm Regards,
Daniela
Wren Kitchens

Rated 4 out of 5 stars

Quick and efficient

Quick and efficient

16 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hello,

Thank you for your 4* review! We are happy you are pleased with your quick and efficient service

Warm Regards,
Daniela

Rated 1 out of 5 stars

No aftercare service

Sales and product is good, but god forbid you use their own kitchen fitting service. And issues afterwards, Wren will deny any responsibility. Their "Wren resolution team" is not interested in even trying to find a solution. Especially the young girl attempting to handle our complaint (not allowed to publish her name) is absolutely incompetent and useless.
Wren was more interested in getting her name removed, than offering a solution to the kitchen issue. What a joke of a company.

As expected: a nonsense answer. Wren contractor supplied and installed the floor. Besides you don't even know what the issues are.
Wren is assuming the problems as they refuse to conduct a site visit. You have no interest in finding a solution.

The situation remains unchanged: useless and incompetent customer service.

16 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Oliver,

Thank you for sharing your feedback.

We are currently liaising with the Furniture and Home Improvements Ombudsman following your claim. We have explained that the issue raised relates to flooring which was neither supplied by Wren nor fitted as part of the Wren installation contract.

Any concerns regarding the fitting of flooring, along with associated supplementary works, fall outside the scope of our installation contract. While we are sorry that you remain dissatisfied with the outcome, the matter raised does not relate to products supplied by Wren or installation works undertaken under our contract.

Wren remains happy to assist with any installation concerns relating to products supplied and fitted by us, but in this instance, the issue raised falls outside of that scope.

Warm Regards,
Daniela

Rated 5 out of 5 stars

L Allbrow everything great.

L Allbrow everything great.

16 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Anthony,

We are so happy to hear that everything was great for you! Your positive feedback truly makes our day. We appreciate you taking the time to share your experience with us.

Warm Regards,
Daniela
Wren Kitchens

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