From the planning stage right through to the delivery and installation an excellent experience and no problems. The installation was excellent and bar awaiting a couple of electrical fittings to ma... See more
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Review summary
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We had some dealings with customer service after a few issues and Zoe was amazing. Her communication was clear at all times. She listened to our issues and always followed up with a plan. She alwa... See more
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After back and forth emails, Joseph corrected an issue over the phone that was deemed as contractually correct. There was an oversight with the colour of this item ordered, as we had changed internal... See more
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Just had our first Wren visit by Chris Tulip who took great care and attention to measure up to give us multiple options for a new kitchen layout. Chris text ahead of arriving and got straight on wit... See more
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Company details
About Wren Kitchens
Written by the company
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.
The Wren Way
Written by the company
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
Contact info
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, United Kingdom
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4.4
Excellent
101K reviews
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Kitchen measurement appointment
Roy was great! He arrived early and was friendly and efficient.
31 August 2026
Unprompted review
Excellent service
Mark came to see us on time, very professional and helpful
31 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Quick and no issues
Lots of measuring time slots available, easy to book. Michael arrived on time and was very polite and professional and got the job done quickly.
21 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Emma,
We're so pleased to hear about your positive experience. It's wonderful that there were many measuring time slots available and that booking was easy. We're also delighted that our team member arrived on time, was very polite and professional, and completed the job quickly.
Warm Regards,
Kieran
Wren Kitchens
Very happy with the service
Very happy with the service. Dona help me for everything. Very pleased with Dona. Great service.
31 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Firoz,
We're delighted to hear about your positive experience! It's wonderful to know that Donna was so helpful and provided great service. Thank you for your kind feedback!
Warm Regards,
Kieran
Wren Kitchens
Micheal Herdman came and measured our…
Micheal Herdman came and measured our existing space and took time to explain the process. Really nice bloke.
31 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Lee,
We are delighted to hear about your positive experience. It's wonderful to know that our Michael measured your space and took the time to explain the process thoroughly.
Warm Regards,
Kieran
Wren Kitchens
Steve was great
31 August 2026
Unprompted review
Reply from Wren Kitchens
Hi,
We are delighted to hear about your positive experience.
Warm Regards,
Kieran
Wren Kitchens
Good customer service
Mark Rennolds the surveyor who attended is such a warm and friendly individual. He listen’s to understand what the customer’s needs and expectations are, I am really happy, I had such a fantastic guy come around for the measurements.
31 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Bolatito,
We're so pleased to hear about your excellent experience with Mark. It's wonderful that they were warm, friendly, and listened to understand your needs and expectations, making you happy with the measurements.
Warm Regards,
Kieran
Wren Kitchens
Paul was very helpful and very friendly
Paul was very helpful and very friendly
31 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Alanna,
We truly appreciate your kind words and are so pleased to hear that Paul was very helpful and friendly. Thank you for sharing your positive experience!
Warm Regards,
Kieran
Wren Kitchens
Wren survey
Today we were visited by Wren to measure up for our new kitchen. We were really impressed with Lee Albrow who was very efficient and knowledgable. He answered all our questions and was able to produce an accurate plan of our kitchen.
31 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Michelle,
We're so pleased to hear about your positive experience with our kitchen measurement service. It's wonderful that Lee was efficient, knowledgeable, and able to produce an accurate plan for your kitchen.
Warm Regards,
Kieran
Wren Kitchens
Tim did a fantastic job with the…
Tim did a fantastic job with the measurements for my kitchen. He was professional, friendly and really thorough, making sure everything was accurate. Would definitely recommend Tim for a great service!
31 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Rhys,
We're delighted to hear about your positive experience with Tim. It's wonderful that they were professional, friendly, and thorough, ensuring everything was accurate for your kitchen measurements.
Warm Regards,
Kieran
Wren Kitchens
Mark Rennolds
Mark Rennolds was lovely and friendly. He came on time and was very quick with the measurements. He communicated well and ensured we knew what was happening. Lovely from wren😊
31 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Khadiza,
We're so pleased to hear about your positive experience. It's wonderful that Mark was friendly, punctual, and efficient with the measurements, communicating well throughout the process.
Warm Regards,
Kieran
Wren Kitchens
Great experience
Great experience, Mike McCarthy called on the day to confirm a more accurate appointment time and then arrived promptly. Very friendly and efficient. Would highly recommend.
22 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Louise,
We're so pleased to hear about your positive experience. It's wonderful that Mike called to confirm an accurate appointment time and then arrived promptly, being very friendly and efficient.
Warm Regards,
Kieran
Wren Kitchens
Lovely man!
Lovely
Experience -
Was really though , helpful personable and professional.
Excited to have my wardrobes now.
31 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Rachel,
We're delighted to hear about your positive experience! It's wonderful to know that our team was thorough, helpful, personable, and professional. We're excited for you to have your new wardrobes.
Warm Regards,
Callum
Professional and kind and polite
Professional and kind and polite, just general all round good egg. Mark Reynolds was lovely and made the appointment easy.
31 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Helen,
We're delighted to hear about your positive experience. It's wonderful to know that our team member was professional, kind, and polite, making your appointment easy. Thank you for your kind words!
Warm Regards,
Callum
Very professional
Very professional
Came in did the job
No fuss
Polite
Informative
31 August 2026
Unprompted review
Reply from Wren Kitchens
Hi,
We are so pleased to hear about your positive experience with our professional and informative service. Thank you for taking the time to share your kind words!
Warm Regards,
Callum
prompt and professional…
G Jepson was prompt and professional and friendly. He was very thorough spending time making sure measurements were correct.
31 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Jill,
We're delighted to hear about your positive experience. It's wonderful to know that our team member was prompt, professional, friendly, and very thorough, taking the time to ensure measurements were correct.
Warm Regards,
Callum
Friendly manner and efficient
Friendly manner and efficient. Answered our questions clearly and advised us on issues we had. A Hadnum did a great job and provided an excellent service!
31 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Kristin,
We're so pleased to hear about your positive experience. It's wonderful that our team member was friendly and efficient, clearly answering your questions and providing excellent service.
Warm Regards,
Callum
Not the kitchen we planned!
My wife and I visited the showroom, sat with the designer and agreed our dream kitchen at a cost of just under £20,000. We specifically requested one worktop to be larger than normal so that the freestanding appliances would be level with the worktop I.e. not stick out.
The installers came and we left them to it.
Once they had fitted the units, we noticed that the worktop was shorter than what we ordered. Meaning the appliances would stick out.
When we investigated with the installer and wren, it turns out out that they admitted there was a computer error and they had not sent the right panels to fit the worktop and no instructions had been given to the installer.
They did say they could put right but that would mean a delays I.e. order new parts, rip out the incorrect units, delay the worktop installation and the tiling.
My wife and I are currently caring for a terminal ill relative so we could not put up with delays and additional stress so we said carry on and we will discuss a compensation payment when everything finished.
I would point out that the designer was not apologetic or showed no signs of empathy at all.
We put in a claim for compensation, for the stress, inconvenience but mainly the disappointment at not receiving our dream kitchen, all due to there admitted error.
Today they offered … £67.00!
An absolute joke. It would have cost them ten times as much just to put the work right, let alone the stress and inconvenience it would have caused us.
Scrutinise the delivery when it comes, clarify every small point with your installer, do not expect any empathy should things go wrong.
Very disappointed …. Needlessly to say … offer not accepted!
A note for people in similar positions … if you purchase on credit, you can ask the finance company to freeze the payments and ask them to pursue with Wren. This is because Wren are in breach of Consumer Rights Act 2015.
Will keep this post updated with developments.
31 August 2026
Unprompted review
Reply from Wren Kitchens
Hi,
Thank you for your review, we are sorry to hear that you are unhappy with the experience.
We can see that your case is currently with our Resolutions Team, who are the appropriate team to review the concerns you have raised and work with you towards resolving the matter. We have made the team aware of your feedback and your concerns regarding the compensation offered.
As your case remains open, we would ask that you continue to engage directly with our Resolutions Team, who will be in communication with you regarding the next steps and the resolution of your case.
Warm Regards,
Callum
Professional appointment
L Albrow was prompt (even on a Bank holiday) courteous, professional and completed his measuring up with minimal intrusion.
31 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Steve,
We're delighted to hear about your positive experience. It's wonderful to know that our team member was prompt, even on a Bank Holiday, courteous, professional, and completed the measuring up with minimal intrusion.
Warm Regards,
Callum
Bedroom measurements
Had my bedroom measured today with a A Hadnum he was very professional, explained the procedure asked some questions around what we also wanted in the bedroom.
31 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Dawn,
We're so glad to hear our team member provided a professional and thorough measurement experience, ensuring all your bedroom needs were considered. We appreciate your positive feedback.
Warm Regards,
Callum
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