The guy from Wren , Simon Mellor was all as hoped. On time, polite, professional and answered all our questions whilst measuring for potential new kitchen. We are looking forward to the next step u... See more
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The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, United Kingdom
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We purchased our Wren kitchen 9 year's ago and only recently noticed a delamination of the door surface covering, having spoken to Wren customer service it was very much to our suprise having shown them the problem that they offered a full replacement of all the kitchen doors , decorative panels plinths etc in the colour that we wanted. This offer was because of the fact they no longer have our style in store, this I thought was an exceptional offer plus they even give a financial support towards having the items fitted. I honestly cannot praise this company enough, best warranty I've ever had on an item such as a kitchen.
C Smith was very warm and helpful during the measuring of my kitchen. She gave me a brochure and talked me through how the design would go. She definitely deserves credit
Just had a very polite & helpful surveyor (D Bradbury) round to measure for a new kitchen.
Punctual, professional, and thorough from start to finish. The Wren contractor O Firouzia arrived on time to measure our kitchen and was respectful of our home throughout. He took precise measurements and left everything tidy. A smooth, stress-free experience. Thank you.
After having issues ordering a replacement base unit online and with the app, I called and spoke to Sam who was very helpful and resolved my issue within minutes. She was friendly and knowledgeable. I’m very happy with her customer service.
⭐️⭐️⭐️⭐️⭐️ Excellent Customer Service from Bailey at Wren Kitchens
Today I contacted Wren Kitchens Customer Care after discovering that the showroom had ordered the incorrect size boiler housing for my kitchen. The units supplied were too small to fit the boiler properly, which was understandably frustrating.
After I emailed photographs of the issue, Bailey from the Customer Care team took the time to carefully review them and identify a suitable solution. She was extremely helpful, knowledgeable, and dedicated to resolving the problem. Despite experiencing some technical difficulties during our phone call, Bailey made the effort to call me back and continued working on the issue until everything was fully addressed.
I was particularly impressed by her perseverance, professionalism, and commitment to finding the right product to ensure the boiler would be housed safely and correctly. She dealt with the matter promptly and kept me informed throughout the process.
I am now hopeful that the replacement units will be delivered later this week, and I couldn't be happier with the service Bailey has provided. She is a real credit to Wren Kitchens, and I would like to thank her for going above and beyond to help resolve my issue.
Leon came over to survey my newly built loft to make sure accurate measurements were taken before the project went into production.
Lovely and professional person I would highly recommend
D featherstone was very friendly and efficient when measuring my kitchen.
Very professional and efficient home survey completed by A Smith
Spoke to Liam Gwatkin to order replacement part and queried another part. His service was excellant and went above and beyond to help me. Great customer service skills.
Quick and easy customer service Samuel made the whole process painless, explaining everything and dealing with my issue simply and without hassle
Arrived on time. Rang ahead of arrival. Swift and timely whilst in property
Efficient and polite delivery by Ben and dave
Spoke with Bethanie today, discussed an issue I had with a missing item from the fridge freezer purchased with our kitchen from wrens. Then Explained I contacted AEG and that I bought the missing item directly from AEG. Bethanie Sorted this out by refunding me, instantly whilst still talking to her on the phone .
Gary Hickman arrived promptly and did an excellent job of the check measure of various rooms. He was polite, engaging and readily answered any questions we had. First class service. Thank you.
My measurements appointment was done very well by Rayan Wheeler. Thanks for that!
Joseph was extremely helpful with my issue today and resolved it very quickly.
Natasha was very helpful and easy to talk to. She sorted our issue out with no hassle and was very professional. I hope she has a great rest of the week.
Surveyor Timothy was on time pleasant and courteous chap and very informative no problems with him.
Gary, was knowledgeable, patient and understanding. He really helped us .
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