A lovely kitchen, local customer care great but central office not easy to get in touch with, long waits on the phone. We had difficulty getting them to agree to replacing a non working fridge and w... See more
Company replied
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Seamless from start to finish. Mark R in the showroom at Peterborough. Designed perfectly. Good communication from the delivery service team. Arrived on day and time agreed. Jack and Robyn had driven... See more
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So, you know that feeling when you think you know exactly what you want, as it’s not your 1st rodeo, and then you come away having spent some time with a knowledgable person who guides you to make sub... See more
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called wren Broadstairs in the morning, appointment made for that day with Tom Wells. Tom texted to say when he would arrive. Tom was very professional, explained everything he was going to do and... See more
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Company details
About Wren Kitchens
Written by the company
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.
The Wren Way
Written by the company
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
Contact info
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, United Kingdom
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4.3
Excellent
98K reviews
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Excellent communication and friendly…
Excellent communication and friendly service from surveyor Michael Herdman.
13 July 2026
Unprompted review
Bethanie was extremely helpful
Bethanie was extremely helpful, and did everything she could to rectify my issues.
13 July 2026
Unprompted review
Hi I spoke with Tracy who promptly and…
Hi I spoke with Tracy Burnett From customer services at Wren kitchens who promptly and professionally resolved my issue and was polite and competent and a pleasure to speak to.
Thankyou
Tracy.
13 July 2026
Unprompted review
Problem solve
Today I spoke with Adeniran regarding damage to a cooker delivered last week. He had studied photos that I had sent by e,mail and efficiently arranged prompt collection and replacement. He was positive and helpful and I was overall impressed by the way my problem as resolved. My confidence in Wren is affirmed
13 July 2026
Unprompted review
Fantastic service
Fantastic service as usual,Dealt with Katie and she was very professional and helpful.Took a long time to get through but I did have the option of a callback.
Thank you once again for a fantastic experience through customer service
13 July 2026
Unprompted review
A Yates came around and measured our…
A Yates came around and measured our kitchen ready for design. A Yates was very professional and very polite. Would recommend him to anyone.
Thank you
13 July 2026
Unprompted review
Very helpful lady , Amanda sorted…
Very helpful lady , Amanda sorted out some issues we had with Delivery and damage goods very helpful
13 July 2026
Unprompted review
Wren kitchen unit
I order my kitchen units from wren, I had some issues with my order and called customer service to resolve. Amanda was brilliant and gave me all the options available to me and informed me of any non compliance.
Thank you Amanda.
13 July 2026
Unprompted review
Kay provided honestly amazing service…
Kay provided honestly amazing service today. I really appreciate all the support he gave me. He listened carefully to my case, understood the problems I was facing, and provided clear solutions. He was professional, helpful, and genuinely supportive throughout the process. He’s truly amazing, and I’m very grateful for his assistance.
13 July 2026
Unprompted review
Luke from Customer Service was great, but overall poor customer experience with Wren
Although my partner and I had a poor customer experience with Wren, which involved numerous damaged items during delivery and chasing customer service multiple times to ensure an installer would be booked in, which was part of our order, Luke from customer service was extremely helpful when we raised a formal complaint. He ensured our issues were dealt with as much as he could and our great experience with him did not reflect our overall poor experience with Wren as a company.
26 May 2026
Unprompted review
Great measure up from S Defty
Great measure up from S Defty, very knowledgeable and helpful. Quick and easy.
13 July 2026
Unprompted review
Out of the whole wren installation team…
Out of the whole wren installation team that I’ve dealt with last week and today and it’s been a lot, Edyta was the most helpful and she was the only one that actually called me back with an update. She’s definitely made a bad situation more bearable. Thank you Edyta
13 July 2026
Unprompted review
STAY AWAY FROM WREN!!!
STAY AWAY FROM WREN!!!
They promise premium service from coming to measure your space, designing the kitchen and delivering however they don't take responsibility for any of it. We paid over £9000 for what was meant to be a nice sleek kitchen and what we got is a kitchen that doesn't fit!
When approaching them to get a solution they basically told us it wasn't their problem and that in the contract we signed it stated it.
It was clearly a problem with the measurements they (Wren) took leaving us with two big units that stand out by 5 centimetres.
If you want a company that treats you with empathy, respect and ethic, then this isn't the place for you and you're better off buying your kitchen elsewhere.
Money making company with no interest for the customer!
13 July 2026
Unprompted review
fantastic help Kayleigh
What a fantastic help Kayleigh was
I was stressing about damaged parts and getting replacements on time for installation .
All sorted within a few minutes replacement parts should arrive on day of install well done Kayleigh fantastic customer service
13 July 2026
Unprompted review
May use AI-assist with repliesRead more
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I’m currently at 54 mins in a telephone queue!
I’m currently at 54 mins in a queue on the phone waiting for customer services! I have 2 damaged items that need replacing but getting through to explain is a nightmare! The product is amazing and I have no complaints there but come on Wren get your customer service right! - gave up after 1hr 10mins it’s just crazy, no company is 1hr 10mins busy!
13 July 2026
Unprompted review
Reply from Wren Kitchens
Hi Susan,
We're really sorry to hear about your experience and appreciate you taking the time to share your feedback.
We're pleased to hear you're happy with the product, but we completely understand how frustrating such a long wait can be when you need support.
I understand from reviewing your account the replacements for the damaged items have been ordered. We also offer a call-back service, so if our phone lines are particularly busy, you don't have to remain on hold and can request a call back instead. Along with the Wren App is the quickest and easiest way to order replacements and track progress in one place — helping you beat the queues and stay updated every step of the way.
We sincerely apologise for the inconvenience caused and appreciate your patience while we get this resolved.
Warm Regards,
Sam
Wren Kitchens
Adeniran was incredibly helpful
Adeniran was incredibly helpful, polite and understanding . He made everything very clear and solved the issue I had quickly and efficiently. Thanks very much for your help 👊🏻
13 July 2026
Unprompted review
Reply from Wren Kitchens
Hi Ben,
We are so pleased to hear Adeniran was incredibly helpful, polite, and understanding. We appreciate your kind words and are glad they quickly and efficiently resolved your issue!
Warm Regards,
Daniela
Wren Kitchens
Kay made it easy and understood my…
Kay made it easy and understood my feelings on the matter, customer service was ten out of ten thankyou very much
13 July 2026
Unprompted review
Reply from Wren Kitchens
Hello,
We're so glad Kay made things easy and understood your feelings. We appreciate you sharing your positive experience with us!
Warm Regards,
Daniela
Wren Kitchens
Beth was amazing so very helpful she…
Beth was amazing so very helpful she sorted everything out for me made me feel comfortable and at ease was a pleasure talking to her today and she sorted everything out for me which was great thank you Beth
13 July 2026
Unprompted review
Reply from Wren Kitchens
Hi Tracy,
We are so pleased to hear about your positive experience! It's wonderful that Beth was so helpful, made you feel comfortable and at ease, and sorted everything out for you. We appreciate you sharing your kind feedback.
Warm Regards,
Daniela
Wren Kitchens
Excellent service and nothing a bother
Excellent service and nothing a bother, from a fantastic kitchen design with Sammi (Stirling store), the delivery guys (wish I’d got their names) bringing the kitchen, to ordering replacements for couple of damaged items with David A from customer care. Still completing our kitchen but would definitely recommend Wren Kitchens based on not only a really lovely kitchen at a fairly decent price, but essentially on the excellent service from the Wren staff we have encountered along the way.
Edited. Thanks Sam for another speedy response, .… all been very positive and will definitely be recommending Wren
13 July 2026
Unprompted review
Reply from Wren Kitchens
Hi Gail,
Thank you so much for taking the time to leave such a wonderful review and for your recommendation. We're delighted to hear that you've had such a positive experience throughout your kitchen journey.
It's great to know that Sammi at our Stirling showroom, our delivery team, and David A from Customer Care all made such a positive impression. We'll be sure to pass on your kind words to them—they'll be thrilled to receive your feedback.
We're also sorry that our initial Trustpilot response came across as though we hadn't fully read your review. That certainly wasn't our intention, and we appreciate you bringing it to our attention. We always aim to provide thoughtful, personal responses, and we're sorry we missed the mark on this occasion.
Thank you again for your lovely comments. We hope you enjoy the rest of your kitchen installation, and we wish you many happy years in your beautiful new kitchen.
Kind regards,
Sam
Wren Kitchens
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