Wren Kitchens Reviews 

101,624
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 10,035 reviews, reviewers overwhelmingly had a great experience with this company, appreciating the overall level of service provided throughout the process. Customers frequently praise the delivery team for being extremely polite and helpful, making sure items arrive right on time. Reviewers often mention that staff members, including designers and surveyors, are very knowledgeable, thorough, and genuinely pleasant to work with. Some reviewers were not happy with customer support, mentioning unhelpful responses and long frustrating delays when trying to resolve everyday issues. A few people also felt that product quality and installation fell short of expectations, noting damaged parts and missing replacement items.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, punctuality, and... See more

Service

Customers consistently note positive experiences with service, often highlighting helpful surveyors and... See more

Product

Customers had ambiguous experiences with product quality, reflecting a high level of disagreement. While some... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying dramatically from highly... See more

Delivery service

Consumers find delivery service to be ambiguous, reflecting a wide range of differing experiences. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall great experience. Initial showroom appointment was dragged out too long by a friendly but way too chatty sales person, who preferred talking over listening. This person has since left the comp... See more

Company replied

Rated 5 out of 5 stars

I was kept well-informed on email & text re delivery. Around 6.30am today I was updated with a window time for delivery. The two gents then rang ahead about 30mins before arriving. L Kenny & P Wals... See more

Company replied

Rated 5 out of 5 stars

Lee measured our kitchen for units and was genuinely one of the most relaxed, easygoing people we’ve had in. He took his time, explained everything clearly, and didn’t make it feel like a sales pitch.... See more

Company replied

Rated 5 out of 5 stars

Just had my kitchen delivered from Wren by the nicest two guys, Waseem Hussain & Joe Bayley. Arrived on time very courteous placed kitchen exactly were I needed it and explained everything regarding c... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 129 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

102K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(101,624)

9,884 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly delivery men

Both Rob and Jesse were very friendly delivery men. Helpful and efficient.
Also gave some good advice.
I was warned that the kitchen delivery would take up some room, but I was still amazed how many items came.
But both Rob and Jesse carefully unloaded everything and still managed to leave a fair bit of room for the contractors to work around.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

G. Lorimer visited our home for a kitchen measurement appointment. He was very understanding, professional and polite.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Wren kitchens have been fantastic from start to finish

Wren kitchens have been fantastic from start to finish. From entering the shop in carlisle, designing my kitchen, tweeking the design. The kitchen fitter and quartz worktop team and fitters. I cant fault you all. You have done a fantastic job and i love my new kitchen. I would deffinetly recomend wren kitchens.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Damaged cabinet door

I discovered that part of my kitchen order was damaged. I received a callback from a wren customer service operator. Richard was helpful and efficient and clearly explained the replacement process and scheduled a delivery date on the same day as my worktop measurement. So far my wren experience has been excellent. Paul, Chadwell Heath.

9 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Paul,

We're delighted to hear that Richard was able to efficiently resolve the issue with your damaged kitchen order. It's great that the replacement process was clearly explained and a delivery date scheduled so promptly.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Great service

The guys turned up on time, were very pleasant and went about their work efficiently. Could not fault the service

9 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hello,

We're delighted to hear about your positive experience. It's wonderful to know that our team arrived on time, were pleasant, and worked efficiently. We're so pleased you could not fault the service!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Wren Head Office Call Experience

After a 42 minute wait on the phone for someone to answer, the call handler at Wren Head Office did deal with my problems efficiently and quickly.

7 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Elizabeth,

We appreciate you taking the time to share your experience. We are sorry to hear about the long wait time you encountered. We are glad our team could efficiently resolve your issues.

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Olivia has been extremely helpful

9 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Susie,

We truly appreciate your kind words and are so pleased to hear that our team member was extremely helpful. Thank you for your positive feedback!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Very friendly and did a great job with…

Very friendly and did a great job with the worktops

9 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Mike,

We appreciate your positive feedback! We are delighted to hear that our team was friendly and did a great job with your worktops. Thank you for sharing your experience!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

L .Albrow

The confirmation of the appointment was provided in good time. Lee made me feel relaxed and at ease re the process. Lee was able to take on board all that I asked for. He was quick and efficient in the the making of the plan. Thank you

9 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Good Afternoon,

We're so pleased to hear about your excellent experience. It's wonderful that our team member made you feel relaxed and at ease, and was quick and efficient in creating your plan.

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service, customer service, and punctuality.

4 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Mohamed,

We appreciate your positive feedback! We're so happy to hear that our delivery service, customer service, and punctuality met your expectations. Thank you for sharing your experience!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

T moyo

T moyo
Was very friendly and did his job efficiently measuring all parks of the kitchen 😀

9 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Sharon,

We're so pleased to hear that your kitchen measurement experience was positive. It's wonderful to know that our team member was friendly and efficient. Thank you for sharing your feedback!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

5 Stars for Una from Tunbridge Wells

Working with Una from Tunbridge Wells, on our recent home renovation has been an absolute pleasure. She took on the task of designing three major spaces for us—our kitchen, utility room, and dressing room—and completely nailed the brief. From start to finish, Una was an exceptional designer to work with.
She brought so many clever and highly creative ideas to the table, especially when it came to maximizing our storage. The spaces she created are not just beautiful, but incredibly efficient and functional for everyday life.
Una is efficient, organised, and has an amazing eye for detail. Her ingenious storage ideas have completely transformed how we use these rooms. What stood out the most was her fantastic attitude; nothing was ever too much to ask, and she supported us every step of the way. We are over the moon with the final result!

9 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hello,

We're happy to hear that working with our designer on your home renovation was such a pleasure. It's great to know that the designs for your kitchen, utility room, and dressing room exceeded your expectations, maximizing storage and creating beautiful, efficient, and functional spaces. We appreciate your kind words about the amazing eye for detail and fantastic attitude.

Warm Regards,
Daniela
Wren Kitchens

Rated 1 out of 5 stars

wake up and smell coffee if you think…

wake up and smell coffee if you think Wren is better than then any cowboy builder in your neighbourhood . Pathetic customer services . The only good thing is the designers they have in showroom . design your kitchen and wardrobes from them and find someone who can fit it for you .

9 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Harpreet,

Thank you for sharing your feedback. I’m sorry to hear about your experience and the disappointment this has caused.

I’ve passed your comments to our management team, who are already looking into this for you. Someone will be in touch with you directly very soon to discuss things in more detail and work towards a resolution.

Warm Regards,
Daniela

Rated 5 out of 5 stars

Both Rob Hornsey and Jesse were…

Both Rob Hornsey and Jesse were courteous and friendly in their interactions with us. This is another example of the continuing excellent overall service we have received from Wren over the years.
Keep up the great work.

9 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Vaughan,

We're so pleased to hear about your excellent experience. It's wonderful that our team members were courteous and friendly, and we appreciate your kind words about the continuing excellent overall service you've received.

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Quartz worktops installed

Timely, Friendly and very professional.

9 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Good Afternoon,

We truly appreciate your kind words and are so pleased to hear that you experienced timely, friendly, and very professional service. Thank you for your positive feedback!

Warm Regards,
Sam
Wren Kitchens

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look