Wren Kitchens Reviews 

100,963
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 9,411 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff and design team for being exceptionally helpful, polite, and approachable during the initial planning and measuring stages. People also highlight the delivery service as entirely smooth, noting that delivery teams always arrive on time, keep customers informed, and handle items with great care. However, some people mentioned experiencing frustrating delivery delays, missing installation parts, and difficulties with after-care support when trying to resolve product issues. Reviewers also noted a disappointing lack of proper follow-up and communication from customer service when attempting to settle various unresolved complaints.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful and professional service... See more

Service

Users describe positive interactions with service, highlighting punctual, polite, and efficient staff who... See more

Product

Clients share ambiguous opinions on product quality, reporting a mix of outstanding design experiences and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, reporting a stark contrast between exceptional... See more

Delivery service

Customers had ambiguous experiences with delivery_service. While many reviewers praised the fantastic and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

From the planning stage right through to the delivery and installation an excellent experience and no problems. The installation was excellent and bar awaiting a couple of electrical fittings to ma... See more

Company replied

Rated 5 out of 5 stars

We had some dealings with customer service after a few issues and Zoe was amazing. Her communication was clear at all times. She listened to our issues and always followed up with a plan. She alwa... See more

Company replied

Rated 5 out of 5 stars

After back and forth emails, Joseph corrected an issue over the phone that was deemed as contractually correct. There was an oversight with the colour of this item ordered, as we had changed internal... See more

Company replied

Rated 5 out of 5 stars

Just had our first Wren visit by Chris Tulip who took great care and attention to measure up to give us multiple options for a new kitchen layout. Chris text ahead of arriving and got straight on wit... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

101K reviews

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4.4

All reviews

(100,963)

9,526 reviews in the last 12 months

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Rated 5 out of 5 stars

Problem solvers

Wren didn’t send all items needed for our renovation but when I called them, a customer service advisor called Laura handled everything so swiftly and efficiently and sorted out all issues easily. It’s always well received when you speak to people who are problem solvers and deal with you in a positive manner where they genuinely want to help you. Thank you to Laura and also to Firage (?) who had helped me previously.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Bilal had all my queries resolved and…

Bilal had all my queries resolved and all items ordered and gave me a delivery date before I even finished my sentence! Very prompt and efficient. Very pleased and satisfied with the service provided.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

The customer care

The customer care assistant Natasha was very efficient and stayed with us calling us back till the problem was sorted out.
We could have done a with a lot less emails
but ll the staff we're all friendly and efficient.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing delivery guys.

Bedroom furniture delivered today, two amazing guys. Very courteous, respectful of property, telephoned ahead and arrived on time.Definately an asset to your company.

27 August 2026
Unprompted review
Rated 3 out of 5 stars

The wardrobes are well made however…

The wardrobes are well made however they all come in flat pack i was told all ready built noway they are just flat pack the designer adds many things to the order to bulk it up not very good i have 7 boxes of everything from endpanels to filler panels to shelve packs they con you to get there comission up im really annoyed at this try and get something exchaged you have to lie and beg this is not a proffessional organisation designers need to be retrained and help customers not there self ive been fitting furniture made to measure all my life my daugter wanted these wardrobes so i agreed to fit them i cant believe how much extra i got a big con because i had to pay for them

27 August 2026
Unprompted review
Rated 5 out of 5 stars

I visited several kitchen providers…

I visited several kitchen providers before choosing Wren, I went with them initially because of the price and the quality of the products. My partner used to look after any renovations but sadly he is no longer with us so this was all new to me & very overwhelming for me. The team in the Coventry showroom are amazingly relaxed, informative and really helpful- they made the process much easier than I thought it would be - I highly recommend Del Shoker. The kitchen itself now it’s been fitted looks great, even better than the designs I was provided with. There were a couple of issues with items delivered however Chelsea in customer service has sorted them out for me already! I feel like both of these team members went above and beyond - a real asset to Wren.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Delivery team were courteous and patient delivering 4 orders to the precise room locations. This was towards the end of an extremely busy day for them so it was particularly impressive in terms of customer care. Great job

27 August 2026
Unprompted review
Rated 5 out of 5 stars

This is a review for a bedroom…

This is a review for a bedroom installation .
Whole process was easy and very seamless from design to delivery to installation and pick up of the rubbish.
Andy worked tirelessly to install a wardrobe set we are really pleased with - colour and design.
Sasha in the office tried to get our install as quick as poss even though we were moving house and held up the process.
Good work all round.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Cristian Carcalea at Wren Reading - excellent!

Working with Cristian Carcalea made the whole kitchen design experience very easy and we now have a lovely new kitchen. Cristian made lots of very useful recommendations and I would hight recommend him as a kitchen designer. Excellent communications throughout. In addition when we received a damaged work top, Wren supplied a replacement immediately.

4 June 2026
Unprompted review

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