Love the software. I bought it about a decade ago. Better pricing for what you get compared to Adobe. However, AI integration has made it heavier, and paywalls have been introduced (even after purchas... See more
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The Software is great to use (very intuitive and creative. Youcan do a lot of editing without needing to subscribe to extras (I have an old perpetual licence). There have been issues of concern in the... See more
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There have been times when I thought this product was a bit expensive, but ultimately, it is such a good product, one that is constantly improving, I consider it well worth the costs. It just makes th... See more
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Love Filmora - except lost a star as packages got reduced 😔. Uni inverter is aeesome, too - have been using it as a pro editor for years, saves me a zillion times! Well done guys!
Company replied
Company details
Written by the company
Founded in 2003, we redefine digital experiences through innovation, offering powerful, simple software used by millions in 150+ countries. We value innovation, creativity, and customer satisfaction. We strive to develop cutting-edge software solutions that empower individuals and businesses to achieve their goals. At Wondershare, we prioritize our customer's needs and strive to deliver exceptional support through AI Chat and email. Reach out to us at your convenience using the link below: https://www.wondershare.com/about/contact-us.html
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3.4
Average
11K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Love Filmora & UniConverter!
Love Filmora - except lost a star as packages got reduced 😔. Uni inverter is aeesome, too - have been using it as a pro editor for years, saves me a zillion times! Well done guys!
1 December 2025
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Bunch of scammers refusing to refund me…
Bunch of scammers refusing to refund me or cancel my membership. They now use AI to make mail answers chatbots which is very annoying. Even when you go pass the chat bot, you'll end up on a guy that essentially serves nothing called Ryan from the support team. The chat bot was more useful than him. That's how bad their service is.
18 March 2026
Unprompted review
Reply from Wondershare
Hi there,
We’re very sorry to hear about your experience and the frustration this situation has caused. We understand how upsetting it must be to face difficulties with canceling your membership and requesting a refund, as well as your dissatisfaction with the support experience.
Please accept our sincere apologies for the inconvenience. We have received your feedback and are taking it seriously. Your case will be further followed up to review what happened and to see how we can better assist you.
Thank you for taking the time to share your experience with us.
When I was exploring the app prior to…
When I was exploring the app prior to purchasing it looked like the document I was looking for had been found, however after purchasing Wondershare, the document was unable to be opened /read. This is a complete scam. When I applied for a refund it was rejected immediately. Hope no one else falls for the same trap!
3 April 2026
Unprompted review
Reply from Wondershare
Hi there,
We’re very sorry to hear about your experience and understand how frustrating it must have been to see that the document appeared recoverable before purchase, but then could not be opened after buying the software.
Please accept our sincere apologies for the inconvenience and disappointment this has caused, as well as for your experience with the refund request. We have received your feedback and are taking it seriously. Your case will be further followed up to review what happened and to see how we can assist you.
Thank you for sharing your experience with us.
Scam company
Scam company. Stole my money.
Dont trust them, I bought services from them with a money back guarantee which then ended up being not refunded. They're probably just a bunch of scammers in an office somewhere making fake accounts. Don't spend any money with this company.
26 March 2026
Unprompted review
Reply from Wondershare
Hi there,
We’re very sorry to hear about your experience and understand how frustrating and upsetting this situation must be for you, especially regarding the refund you expected under the money-back guarantee.
Please accept our sincere apologies for the inconvenience caused. We take this kind of feedback very seriously and would like to look into your case in detail.
Could you please share the email address associated with your purchase or your order details? With that information, we can locate your case and follow up further to assist you.
Thank you for bringing this to our attention.
Beware of cancellation friction
This company has really bad business practices when it comes to it’s subscription cancellation and refund policy. I have raised the matter with our legal team as I suspect ita policies are in breach of UK Consumer Laws and Standards.
It makes it exceptionally hard to claim a refund on cancellation and its customer service team is unresponsive
31 March 2026
Unprompted review
Reply from Wondershare
Hi there,
We’re very sorry to hear about your experience and understand how frustrating it must have been to encounter difficulties with cancellation and the refund process, as well as not receiving timely support.
Please accept our sincere apologies for the inconvenience this has caused. We take your feedback seriously and would like to review your case in detail.
Could you please share the email address associated with your purchase or your order details? With that information, we can locate your case and follow up further to assist you.
Thank you for bringing this to our attention.
I purchased the video editing software…
I purchased the video editing software to use on a job for a few months in 2025. I cancelled the auto renew. They charged me again in 2026. They said that I had been warned I would be charged again on email but I didn’t get any email. I just wanted a refund for something I didn’t ask for and will not use
26 March 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re sorry to hear about the unexpected renewal charge, especially after you had cancelled your subscription and did not receive the notification email. We understand how frustrating this situation must be.
We would like to have your case reviewed with priority, particularly regarding the cancellation status, the renewal charge, and your refund request, to better understand what happened and how we can assist you.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to go through the process again. If any additional details are needed, our team will contact you directly.
We appreciate your feedback and your patience.
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Pulling The Wool Over Our Eyes One By One
The software in question initially presented multiple files as recoverable, creating a clear and reasonable expectation that recovery was possible. However, after payment was made, those same files were suddenly classified as “corrupted” and unrecoverable. This sequence of events raises serious concerns about misrepresentation and a potential bait-and-switch experience.
From both established data recovery standards and my own data management training, truly corrupted files cannot be reliably identified or previewed in the way this software initially suggested. The change in file status after payment undermines the credibility of the product’s claims.
I made multiple attempts to resolve this issue directly with Wondershare. These efforts were met with repeated and excessive requests for documentation, which appeared to delay resolution rather than address the problem. After complying, I was informed that my support ticket had been lost, and there is no indication that the files I submitted were ever properly reviewed.
I also want to note that I am autistic and have ADHD. The handling of this situation—particularly the lack of clear communication, repeated obstacles, and dismissal of my concerns—has made me feel unheard and unsupported.
Based on the above, I am formally requesting a full refund of the purchase. I ask that this matter be reviewed promptly and fairly. Thank you for your attention to this issue.
29 March 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for taking the time to share such a detailed account of your experience.
We’re very sorry to hear about the situation you described, particularly regarding the change in recovery results, the difficulties encountered during the support process, and the frustration this has caused. We also sincerely regret that your experience left you feeling unheard and unsupported.
We take concerns like yours very seriously. We would like to have your case reviewed with priority, including the recovery results, the communication history, and your refund request, to better understand what happened and ensure your case is handled appropriately.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to repeat the entire process. If any additional details are needed, our team will reach out to you directly.
We appreciate your patience and thank you again for bringing this to our attention.
Wondershare is amazing easy to use
1 December 2025
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
I was using the APP for PDF for 1 year
I was using the APP for PDF for 1 year. For most of the ODF files it works well. Then I accidentally bought the wrong product. Instead of PDF Element I bought PDFelement AI which is completely different. I wanted to exchange or refund, but couldn't do it automatically. The issue was solved by the support team of the application.
30 March 2026
Unprompted review
Reply from Wondershare
Thank you for your feedback! We're glad our support team could assist you and resolve the issue. Your satisfaction is our priority!
Wondershare's business practices.
I cancelled my subscription over a month before renewal. I was still charged $22.30.
I spent over an hour trying to resolve through their support with no success. (Got the runaround)
I opened a PayPal dispute — refund was issued immediately.
Draw your own conclusions.
26 March 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear about your experience regarding the subscription renewal and the difficulty you encountered while trying to resolve it through support. We understand how frustrating this must have been.
We’re glad to know the issue has been resolved, but we take your feedback seriously and will review it internally to help improve both our billing process and support experience.
We truly appreciate your feedback.
Wonder Share are thieving uncaring a…
Wonder Share are thieving uncaring thieves.. They automatic sign you up for renewals and refuse to refund even though you have not used their so called product. Part of their scamming business model is to sign you up for Auto renewals and charge you as long as they can.. Avoid them.. Parasites!.
20 March 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear about your experience regarding the subscription renewal and refund request. We understand how concerning this situation can be, especially if the product was not used as expected.
We would like to have your case reviewed again by our team to better understand what happened and see how we can assist you further.
Please contact our support team via online customer service or in-app feedback, and provide your account or order details, so we can investigate and follow up accordingly.
We appreciate your feedback and hope to resolve this matter for you.
I love wondershare so much
I love wondershare so much. It just keeps getting better and better I love all the features and how easy it is to use. I've been using it for years
16 July 2025
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
They Play Games
I purchased what I thought was an iPhone unlock tool through their software, but their misleading checkout redirected me to an Android license. I contacted support within 25 minutes of purchase to report the error.
It has been over a week of robotic, useless AI replies. Now, they are refusing a refund by claiming I 'activated and used' the service on one device. This is a total lie. I do not own a single Android device. It is technically impossible for me to have used the software.
They are now stalling by asking for 'log files' for software I uninstalled on day one. They are clearly trying to run out the clock to keep my money. I have already opened a PayPal dispute. Avoid Wondershare at all costs; their 'refund policy' is an AI and it's a complete scam designed to trap you in a support loop.
23 March 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear about your experience, especially regarding the purchase confusion and the difficulties you encountered with the refund process. We understand how frustrating this must be, particularly given the short time between your purchase and your request.
We would like to have your case reviewed again with priority, including the details you mentioned about the product selection and usage. Our goal is to better understand what happened and provide appropriate assistance.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided. If any additional details are needed, our team will reach out to you directly.
We appreciate your patience and truly value your feedback.
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Never accept a Filmora 'free upgrade'
Once again, Wondershare tried to cheat me. Today, I opened Wondershare Filmora 13 to be offered a *free upgrade* to Wondershare Filmora 15. I accepted, downloaded, and installed, only to find I have to pay. There is no way to get v13 back, and for the second time now, I am stuck with no working video editing software because these thieves have again cheated me.
28 March 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear about your experience with the upgrade and the confusion it caused. We understand how frustrating this must be, especially if it affected your ability to continue using the software as expected.
We would like to help you review your situation and see what options may be available regarding your version and access.
As Trustpilot is not connected to our support system, we kindly ask you to contact our support team via online customer service or in-app feedback, and provide your account details, so we can assist you further and work toward a solution.
We truly value your feedback and hope to improve your experience.
Scam, do not buy!
This app promise things but deliver zero!
I bought mainly to unlock screen because i foget the pattern, its not even able to rease data or do anyything on it own, it only provide you with images u can fallow,same images you can find on google, so what is the purpose of the app if u have to rease all data to unlock screen AND even when you decide to wipe data, it does not work, scam do not buy!
25 March 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear about your experience and the issues you encountered while trying to use the screen unlock feature. We understand how frustrating it must be when the results do not meet expectations.
Different devices and system conditions may affect how certain features work, and in some cases, data removal may be required as part of the unlocking process. However, we would like to better understand your specific situation and see how we can assist you.
Please contact our support team via online customer service or in-app feedback, and provide your device model and order details, so we can investigate further and help you accordingly.
We truly value your feedback and hope to improve your experience.
Misleading Subscription Changes and Hidden Recurring Charges
**Title: Misleading subscription changes, hidden recurring charges, and disappearing credits**
I purchased the $99/year Fumora package, which clearly stated I would receive 2,000 credits per month for 12 months. That was the agreement I paid for.
At some point, the platform introduced a “free auto-update” option. After clicking this update, my original subscription terms were effectively overridden without any clear warning. Suddenly, I no longer received the included monthly credits and instead had to purchase credits separately.
I then bought what I believed were one-time credit packages. However, these were actually set up as recurring monthly subscriptions without clear disclosure. I did not realize this until I logged back in after a couple of months and noticed I had accumulated around 12,000 credits.
After checking my billing, I found I had been charged approximately $9.99 per month multiple times (stacked subscriptions). I immediately canceled all of them.
At that point, I assumed I would still retain the credits I had already paid for. However, after logging back in again later, all of those credits had disappeared.
Summary of issues:
* Original subscription terms changed after an update without clear consent
* “One-time” credit purchases were actually recurring subscriptions
* Multiple overlapping charges occurred without clear visibility
* Purchased credits were later removed from the account
This experience feels misleading and poorly communicated at best. At worst, it appears designed in a way that makes it very easy to be charged repeatedly without realizing it.
I would not recommend this service. Even if the interface is easy to use, the billing structure and credit system are not trustworthy in my experience.
If you do use it, be extremely cautious with any credit purchases and monitor your billing closely.
19 December 2025
Unprompted review
Reply from Wondershare
Hello,
Thank you for taking the time to share such a detailed account of your experience.
We’re very sorry to hear about the concerns you raised regarding subscription changes, credit usage, and billing. We understand how serious and frustrating this situation must be, especially when it involves unexpected charges and changes to your original plan.
We would like to have your case reviewed with priority, including the subscription terms, credit records, and billing details you mentioned, to better understand what may have happened and how we can assist you.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided. If any additional details are required, our team will contact you directly.
We truly appreciate your feedback and are committed to improving our services.
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
A smooth and efficient PDF experience on Mac
I’ve been using PDFElement by Wondershare for quite some time now. I did try switching back to Adobe Acrobat in between, but eventually returned to PDFElement.
On the Apple ecosystem (Mac), the performance and overall smoothness are noticeably better. It feels lighter, faster, and more responsive for everyday tasks like editing, signing, and organizing PDFs.
That said, while it’s a strong tool overall, some advanced features still fall short compared to Acrobat. But for most practical use cases, it delivers excellent value.
Overall, a solid PDF editor, especially if you’re working primarily on a Mac.
27 March 2026
Reply from Wondershare
Hi there. Thank you so much for the positive feedback! We're glad you're enjoying the app. If you have any suggestions or need assistance, feel free to submit your voice via the Feedback section. Happy to help!
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