Love the software. I bought it about a decade ago. Better pricing for what you get compared to Adobe. However, AI integration has made it heavier, and paywalls have been introduced (even after purchas... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Software is great to use (very intuitive and creative. Youcan do a lot of editing without needing to subscribe to extras (I have an old perpetual licence). There have been issues of concern in the... See more
Company replied
There have been times when I thought this product was a bit expensive, but ultimately, it is such a good product, one that is constantly improving, I consider it well worth the costs. It just makes th... See more
Company replied
Love Filmora - except lost a star as packages got reduced 😔. Uni inverter is aeesome, too - have been using it as a pro editor for years, saves me a zillion times! Well done guys!
Company replied
Company details
Written by the company
Founded in 2003, we redefine digital experiences through innovation, offering powerful, simple software used by millions in 150+ countries. We value innovation, creativity, and customer satisfaction. We strive to develop cutting-edge software solutions that empower individuals and businesses to achieve their goals. At Wondershare, we prioritize our customer's needs and strive to deliver exceptional support through AI Chat and email. Reach out to us at your convenience using the link below: https://www.wondershare.com/about/contact-us.html
Contact info
3.4
Average
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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This is a scam beware that the free…
This is a scam beware that the free trial is bullshit. Their products are not doing anything g special and is professionally made to mislead
10 April 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for contacting Wondershare Customer Care.
We are sorry to hear that you had an unpleasant experience with the free trial and felt misled. We completely understand how frustrating this must be, and we are here to help you resolve the issue.
Please allow us to clarify that we do provide a free trial so users can evaluate whether the product meets their needs. During the trial or after it ends, certain features may require a subscription, and related information is displayed on the purchase and checkout pages. However, we sincerely apologize if this was not clear enough and led to misunderstanding.
We take your concerns seriously and would like to further investigate your case and provide assistance. Since this platform does not allow us to access your account details directly, please contact us via in-app Feedback and mention “Trustpilot” in your message. Once submitted, our support team will create a ticket and follow up with you as soon as possible.
Thank you again for bringing this to our attention. We are committed to improving our service and ensuring a more transparent experience for all users.
Malware distributer on your PC
Not recommended. Infected malware comes with your downloads. Crap.
13 April 2026
Unprompted review
Reply from Wondershare
Hi there,
We’re very sorry to hear about your experience and understand your concern. Please rest assured that our software is safe and does not contain malware. We take security and user trust very seriously.
We sincerely apologize for the inconvenience and would like to better understand what happened in your case. Could you please share more details about the issue you encountered, along with the email address associated with your account or purchase? This will help us investigate further and assist you more effectively.
Thank you for bringing this to our attention.
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Simply scam company
Simply scam company, charing customers without even showing properly the final price with VAT and in case of any problem, they try not just send you even legal refunds. Beware from this company, this is second attempt to simply not even do things which they have even described in their terms and conditions.
Anything what even is done by Wondershare I try to avoid at all cost, because it is even broken, customer support is nonexistent as their only intention is to take your money for all cost event if their service is garbage :-D
12 April 2026
Unprompted review
Reply from Wondershare
Hi there,
We’re very sorry to hear about your experience and the frustration it has caused. We understand how concerning it must be to feel that pricing was not clearly presented, especially regarding VAT, and to be dissatisfied with the refund process and support experience.
Please accept our sincere apologies for the inconvenience and negative impression this has created. We have received your feedback and are taking it seriously. Your case will be further followed up to review the situation in detail and address your concerns appropriately.
Thank you for taking the time to share your experience with us.
This is the worst company I've ever…
This is the worst company I've ever used. They are a scam. Their products do not work. Do not waste your time.
They will steal your money and then when you demand a refund.After a bunch of red tape, they'll say they'll give you one.And they don't and say it takes fifteen days to get it back.There are big jam order.They should take this website down because it does not work.I don't know how all the heavy good reviews
5 April 2026
Unprompted review
Reply from Wondershare
Dear Customer,
We’re truly sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the experience we want any of our users to have.
Regarding your refund, please rest assured that once a refund is processed, it typically takes 7–15 business days for the amount to be returned, depending on your payment provider. We understand that the waiting time can feel concerning, but this process is handled by the payment platform and bank.
We would really like the opportunity to review your case in detail and make things right for you. Could you please reach out to us directly at customer_service@wondershare.com
with your order information? Our support team will prioritize your case and assist you further.
Your feedback is important to us, and we are continuously working to improve both our products and services.
one of the worst company
one of the worst company, requesting people who want to use this service. First make sure they have solution to fix your problem. Then only take subscription and make sure remove your card details from your account because they keep charging you every month. There customer service sucks. So please be careful.
30 November 2025
Unprompted review
Reply from Wondershare
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding subscription charges and customer support. Please note that our subscriptions are set to renew automatically unless canceled in advance, but users can manage or cancel their subscription at any time through their account settings.
We sincerely regret if you encountered any difficulties when seeking assistance. Providing reliable support is very important to us, and your feedback will be shared with our team for further improvement.
We would appreciate the opportunity to review your case and help resolve any outstanding issues. Please feel free to contact us through our official support channel with your account or order details, and we will do our best to assist you as quickly as possible.
Thank you for your understanding.
Filmora is amazing
One of the products Filmora is amazing. I used it a few years ago and it was really basic. Considering now it has improved a lot and with this AI features is cool.
9 April 2026
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Unreal that a cancel subscription and…
Unreal that a cancel subscription and refund request on the day of renewal is denied! Lost a current and future customer and will be telling my colleagues about my bad experience.
9 April 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re sorry to hear about the situation regarding your subscription renewal and refund request, especially as this occurred on the same day. We understand how frustrating this must feel.
We would like to have your case reviewed with priority, particularly the renewal timing, cancellation request, and refund eligibility, to better understand what happened and how we can assist you.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to go through the process again. If any additional details are needed, our team will contact you directly.
We regret that this experience has affected your trust and appreciate you bringing it to our attention.
This company its scam
This company its scam, first false advertising, they claim to bypass power lock and FRS from samsung devices ?
It doesn't work, the 7 day money back its a lie its base on their condition, tech support its not exciting you email for days to get no where, they don't really offer the tools to by pass, and the try to reject the claim for a refund, believe me stay away horrible customer service, worst ever if you product doesn't do what it said how you can charge also trying to go with tech they don't know either its simple don't advertise if you can't deliver on the promise I'll like my money back
3 April 2026
Unprompted review
Reply from Wondershare
Thank you for sharing your experience.
We’re sorry to hear that the product did not work as expected for your needs, and that you encountered difficulties when trying to get support. We understand how frustrating this must be, especially when the outcome does not match your expectations.
We take your concerns seriously, including your refund request. We would like to have your case reviewed with priority, covering the product functionality and your previous support interactions, to better understand what happened and how we can assist you.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to repeat the process. If any additional details are needed, our team will contact you directly.
We appreciate your feedback and take your concerns seriously.
Competitive Software to Adobe, But Paywalls After Purchase Have Been Introduced
Love the software. I bought it about a decade ago. Better pricing for what you get compared to Adobe. However, AI integration has made it heavier, and paywalls have been introduced (even after purchasing the full product). I noticed this when Filmora 12 came out.
8 April 2026
Reply from Wondershare
Hello,
Thank you for your long-term support and for sharing your thoughtful feedback. We truly appreciate your kind words and your experience over the years.
We’re sorry to hear that recent changes, including AI integration and the introduction of additional paid features, have impacted your experience. We understand how important it is for long-time users to feel that the value remains consistent and transparent.
Your feedback is very valuable to us, and we will share it with our team as we continue to improve the product and overall experience.
Thank you again for your continued support.
Customer support listens
Generally, I like Wondershare products. Their "refunds" policy is difficult to understand, but they worked with me and we have come to an agreement on what went wrong.
The products, if they meet your needs, are excellent and work very well.
8 April 2026
Unprompted review
Reply from Wondershare
Thank you for your updated review! We're glad to hear that our customer support could assist you and that you enjoy our products.
My wife has been using it for years for…
My wife has been using it for years for her school presentations. It's a very user-friendly program with many features.
8 April 2026
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Excellent tool for video editing
7 April 2026
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Poor customer service (greedy)
I no longer use there service but they still bill me in the subscription. I aksed for refund and they block my email.
7 April 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for bringing this to our attention.
We’re sorry to hear about your experience, especially regarding the ongoing billing and the difficulty you encountered when trying to reach support. We understand how frustrating and concerning this must be.
We would like to have your case reviewed with priority, including your subscription status, billing history, and refund request, to better understand what happened and how we can assist you.
If you were unable to reach us previously, we kindly suggest contacting us again via our official support channels or in-app feedback, as we want to ensure your case is properly received and handled.
We take this matter seriously and appreciate you bringing it to our attention.
I paid for their service but not really…
I paid for their service but not really enjoying value for my money at all
3 April 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for your feedback.
We’re sorry to hear that the service has not provided the value you expected. We understand how important it is to feel that your purchase is worthwhile.
Your feedback is important to us, and we will share it with our team as we continue to improve the overall experience.
Junk
Junk. DO NOT PAY FOR THIS SERVICE!
Found my deleted files as I wanted. I was desperate, so I paid the money- despite my better judgement. When I clicked individually on all of my files I wanted back, a pop up came up asking for MORE MONEY - and would not go away. I could not complete the recovery of the files I needed. Found an app that did it FOR FREE.
6 April 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience.
We’re sorry to hear about the difficulty you encountered during the recovery process, especially where files were detected but you were unable to complete the recovery as expected. We understand how frustrating this must have been.
We would like to have your case reviewed with priority, including the recovery steps and feature access, to better understand what happened and how we can assist you further.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to go through the process again. If any additional details are needed, our team will contact you directly.
We appreciate your feedback and take your concerns seriously.
SCAM SCAM SCAM website
SCAM SCAM SCAM website - do not use!
I tried to purchase a product, the payment kept failing. I checked the account - no subscriptions, no orders, nothing.
Now I can see I have been charged for an order that seemed to have failed but they have clearly taken money for. The product itself is not available so this is a total scam. I received no invoice or anything.
In addition, there is NO WAY of contacting customer service about it because the product doesnt appear in my account and therefore I have no way of contacting them. The only way is to select a product and follow the steps to contact but the product isnt there. I want a full refund and I'll clearly have to go through my credit card company but im warning you all - do not use this website. To obfiscate the custoemr service element is so obviously bad
UPDATE: The company has replied and it is definitely a scam. They are refusing to refund. AVOID AT ALL COSTS
23 March 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for bringing this to our attention.
We’re very sorry to hear about your experience, especially regarding the payment issue where a charge was made but no order or product appears in your account. We understand how concerning and frustrating this situation must be.
We would like to have your case reviewed with priority, particularly the payment status, order records, and your refund request, to identify what happened and assist you as quickly as possible.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, so you won’t need to go through the process again. If any additional details are required, our team will contact you directly.
We take this matter seriously and appreciate you bringing it to our attention.
Great software
Been a customer for 2 years now, the constant updates that keep the editing software moving in time with the other more expensive suites are good.
Great editing suite at a great price. Can't complain at all. Have managed to do everything I've needed so far.
1 April 2026
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Look carefully before you buy - Unclear pricing structures and unhelpful customer support
⸻
I purchased a Premium licence for data recovery software expecting it to handle recovery from inaccessible drives.
The software was able to scan and identify recoverable data, including lost partitions, but when attempting recovery it either became unresponsive or prompted for further upgrades despite the Premium licence.
The pricing tiers and feature limitations are not clearly explained at the point of purchase, which makes it difficult to understand what functionality you are actually paying for.
I contacted support multiple times and provided detailed information, but the process involved repeated requests and no clear resolution. I was also asked to close a payment dispute before a refund could be processed, which I was not comfortable doing.
Overall, the software appears capable in some areas, but the lack of transparency around features and the aggressive upselling make for a frustrating experience. I would not purchase from this company again.
26 March 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for taking the time to share such a detailed and balanced account of your experience.
We’re sorry to hear about the issues you encountered during the recovery process, particularly where files could be scanned but not successfully recovered, as well as the frustration caused by unclear feature scope and pricing. We understand how this can impact your overall experience.
We would like to have your case reviewed with priority, including the recovery behavior, feature availability under your license, and your interactions with our support team, to better understand what happened and how we can assist you further.
As Trustpilot is not connected to our support system, we will arrange for our team to follow up based on the information provided, without requiring you to repeat the process. If any additional details are needed, our team will reach out to you directly.
We appreciate your feedback and take your concerns seriously.
Scammed me by mistyping words
I purchased their Dr.Fone - Screen Unlock (Android). It clearly mentioned Samsung Galaxy Note 8 lock screen pin removal "WITHOUT DATA LOSS".
I did just that, I purchased it and it didn't work.
29 March 2026
Unprompted review
Reply from Wondershare
Hi there,
We’re very sorry to hear about your experience and understand how frustrating it must have been to purchase the Screen Unlock feature expecting it to work as described, only to find that it did not meet your expectations.
Please accept our sincere apologies for the inconvenience this has caused. We have received your feedback and are taking it seriously. Your case will be further followed up to review what happened and to see how we can better assist you.
Thank you for sharing your experience with us.
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