Love the software. I bought it about a decade ago. Better pricing for what you get compared to Adobe. However, AI integration has made it heavier, and paywalls have been introduced (even after purchas... See more
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Review summary
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What people talk about most
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The Software is great to use (very intuitive and creative. Youcan do a lot of editing without needing to subscribe to extras (I have an old perpetual licence). There have been issues of concern in the... See more
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There have been times when I thought this product was a bit expensive, but ultimately, it is such a good product, one that is constantly improving, I consider it well worth the costs. It just makes th... See more
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Love Filmora - except lost a star as packages got reduced 😔. Uni inverter is aeesome, too - have been using it as a pro editor for years, saves me a zillion times! Well done guys!
Company replied
Company details
Written by the company
Founded in 2003, we redefine digital experiences through innovation, offering powerful, simple software used by millions in 150+ countries. We value innovation, creativity, and customer satisfaction. We strive to develop cutting-edge software solutions that empower individuals and businesses to achieve their goals. At Wondershare, we prioritize our customer's needs and strive to deliver exceptional support through AI Chat and email. Reach out to us at your convenience using the link below: https://www.wondershare.com/about/contact-us.html
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3.4
Average
11K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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I use pdf element for 5 to 6 years now
I use pdf element for 5 to 6 years now. Always the best
25 March 2026
Unprompted review
Reply from Wondershare
Hi there. Thank you so much for the positive feedback! We're glad you're enjoying the app. If you have any suggestions or need assistance, feel free to submit your voice via the Feedback section. Happy to help!
Pay with paypal, you'll hit bugs
Try to pay with paypal, because in case the App encounters a bug (and it will), support is not going to help and making any refund process very hard. No matter if you collect every single detail as you were a bug triager working for them.
So, pay with PayPal to protect yourself.
17 March 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear about the issues you encountered and the frustration with the support experience. This is not the experience we aim to provide.
We would like to better understand your situation and assist you further. Please contact our support team via online customer service or in-app feedback, and provide your account details or order information, so we can review your case and help resolve the issue.
We truly value your feedback and hope to improve your experience.
Reliable software
Wondershare UniConverter is my long time working app for video downloads and conversion. And it's fast.
6 August 2025
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Glitchy software
Awful - their product was very glitchy and full of bugs doesn't do anything close to the advertised effects. I requested a refund within 10 minutes of ordering and they refused saying it was a technical reason.
20 March 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for your feedback.
We are sorry to hear about your experience with the software and the issues you encountered. We understand how frustrating this must be, especially given the short time after purchase.
We would like to have your case reviewed again by our team. Please contact us via online customer service or in-app feedback, and provide your order details or account email, so we can assist you further.
We truly value your feedback and hope to resolve this matter for you.
Can't cancel. Rips me off each year. not want.
I can't contact them by telephone to cancel the order I did not want it to start with last year and I don't want renew this year. The telephone keeps telling me to go back to login when I log in I just tells me to go to the telephone and then it tells me to login everybody's complaining because they're riping
us off taken money for product but I don't use and don't want. They have asked for information.i can't not reply as trustpilot say I am rate limited,what ever that means. If they email me I can supply. Or another ply for dodgy company avoiding responsibility.
23 March 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We are sorry to hear about the difficulty you experienced when trying to cancel your subscription and contact support. We understand how frustrating this situation must be.
Please note that subscriptions can usually be managed and canceled directly through your account. However, we would like to help check your case and ensure your request is handled properly.
As the Trustpilot platform is not connected to our support system, we kindly ask you to contact our support team via online customer service or in-app feedback, and provide your account email or order details, so that we can assist you with the cancellation and review your case further.
We truly value your feedback and hope to resolve this matter for you.
Attempting to use a free trial
Attempting to use a free trial. it then charged me for a different product.
cancelled the subscription within 10 minutes, and submited request for refund. it was declined stating that they don't refund.
Very misleading website. States that it works for products it doesn't. They offer technical support, but who has hours to troubleshoot for something they are obviously misleading for.
They reached out to me after this review. Tried to troubleshoot but as I stated the product wouldnt work for my situation. In the end the ended up refunding back.
22 March 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We are sorry to hear about your experience and the confusion regarding the trial and charges. We understand how frustrating it can be, especially when the purchase did not meet your expectations.
Please note that some services may automatically convert to paid subscriptions or include additional products depending on the selection made. However, we understand your concern, particularly given the short time after purchase, and would like to have your case reviewed again by our team.
As the Trustpilot platform is not connected to our support system, we kindly ask you to contact our support team via online customer service or in-app feedback, and provide your order details or account email, so that we can investigate and assist you further.
We truly value your feedback and hope to have the opportunity to resolve this matter.
I purchased Dr.Fone System Repair to…
I purchased Dr.Fone System Repair to fix iPhone Error 4013 (Order ID: C6G5TFBVFD7CMXV4). The software completely failed to fix the issue, showing a 'Repair Failed' message.
Despite their '30-day Money-Back Guarantee' policy, they are intentionally stalling my refund by ignoring my requests and demanding complex technical logs that I cannot provide. This is a clear attempt to keep my money for a non-functional product.
Transaction ID: 121953013601
18 March 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience with us.
We are sorry to hear that the repair did not resolve the issue and for the frustration caused during your refund request. We understand how disappointing this must be.
We have noted the order and transaction details you provided, and we will arrange for our support team to review your case with priority and follow up with you as soon as possible.
Regarding the technical logs, they are sometimes requested to help us better understand the issue. However, we will take your situation into consideration during the review process.
We truly appreciate your patience and will do our best to assist you further.
Great app
Great app. Lots of tutorials and help using software . An invaluable tool for any video editing and social media posts
21 March 2026
Reply from Wondershare
Hi there,
Thank you so much for your kind words and support! We’re really happy to hear that you find the app useful and that the tutorials and guidance have helped make your editing experience smoother and more enjoyable.
It’s especially great to know that Filmora has become a valuable tool for your video editing and social media content creation. Feedback like yours truly motivates us to keep improving and providing better features and resources for our users.
We really appreciate you taking the time to share your experience. Thanks again for your support!
Confusing account interface and AI support, but personal support is excellent!
I am a fan of Filmora and DemoCreator. Don't get me wrong. That's why I give it 4 out of 5.
But the account interface is very, very confusing. Yes, it tells you what you've bought, but there is always the "buy now" button everywhere. Even if you have installed the premium version it always says "upgrade". On first installation it goes to the installation website, where it gives you the Bundle option of Filmora and DC. But it doesn't tell you if it is the premium version of each. - hint: it is not. So you need to purchase them individually.
Now for support I have changed my mind, because, if you do get a personal email EMAIL THEM BACK! So, the next bit I wrote initially, but I have just had really good experience with the REAL support team. (Thank you so much for your help!) You are getting response from them, and they can even remotely find issues on your PC.
Then there is the AI support. If it is straightforward, then the answer will be provided by AI bot.
But if it is a question, that is not easily answered, then phoning them is also frustrating, as this is also run by AI only!This can be extremely frustrating!!!
That's why I only give it 4 out of 5.
20 March 2026
Unprompted review
Reply from Wondershare
Thank you for your honest feedback and for giving us 4 stars. We truly appreciate your support as a fan of Filmora and DemoCreator.
We understand your frustration with the account interface and the confusing upgrade prompts. Please know that we are actively working to make the interface clearer and more user-friendly. Your comments about the bundle installation and misleading “upgrade” buttons have been shared with our product team.
We’re also glad to hear that our human support team was able to help you in the end, including the remote assistance. That’s the level of service we strive for, and we apologize that the AI-only phone system caused frustration along the way.
Thank you again for sticking with us and for recognizing the effort of our real support team. Your feedback helps us improve, and we hope to earn that fifth star from you in the future.
"Unlimited" is a scam - Hidden paywalls and fake support
"Unlimited" is a scam - Hidden paywalls and fake support
Do not trust the "Unlimited Plan" or their marketing. I purchased the lifetime license, only to find out AFTER paying that basic transitions and effects are locked behind a SECOND subscription called "Creative Assets." This is a classic bait-and-switch.
Their support team (Tara) is useless. They act helpful on Trustpilot to save their reputation, but in private emails, they flat out refuse a refund. They claim that because I "used" the software, my EU consumer rights are void—even though you can only discover their misleading paywall by using it!
Instead of a refund, they offered me "guidance on how to use the software." I don't want guidance, I want my money back for a product that was not as described. I am reporting this to the European Consumer Centre (ECC) and filing a chargeback with my bank. Avoid Wondershare at all costs.
19 March 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback with us.
We are truly sorry to hear about your experience and the concerns you raised regarding the “Unlimited Plan” and additional subscriptions. We understand how frustrating it can be if the product does not meet your expectations after purchase.
Please note that certain features, such as premium assets and effects, may be provided through separate services or subscriptions. We also appreciate your feedback regarding how this information is presented, and we will share it with the relevant team for further review.
Regarding your refund request, we understand your concerns and would like to have your case reviewed again by our billing team based on the details you have provided.
As the Trustpilot platform is not connected to our support system, we are unable to access your account information here. We kindly ask you to contact our support team via online customer service or in-app feedback, and provide your order details or account email, so that your case can be prioritized and reassessed accordingly.
We truly value your feedback and hope to have the opportunity to assist you further.
Reply from Wondershare
Hi there. Thank you so much for the positive feedback! We're glad you're enjoying the app. Your satisfaction is our driving force. If you have any suggestions or need assistance, feel free to submit your voice via the Feedback section. Happy to help! We look forward to continuing to create value for you in the future!
No way to challenge them when they are wrong
I needed a one off use for an emergency recovery of a file and I downloaded their Recoverit facility. Nothing to suggest this was a monthly subscription. I am now being invoiced £54 every month - this is not good value for what it does. My main gripe is that It is almost impossible to challenge issues like mistaken payments on their website. The support is frustratingly complicated. Sadly this is the future of AI where the customers increasingly has no voice at all or means to challenge.
11 March 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience with us.
We are sorry to hear about the confusion regarding the subscription and the frustration you experienced when trying to reach support. We understand how concerning it can be, especially when you intended a one-time use but were later charged on a recurring basis.
Please note that some of our products, including Recoverit, may be offered as subscription-based services, which renew automatically unless canceled. However, we completely understand your concern in this situation and would like to review your case more closely.
We are also sorry to hear that your experience with our support system did not meet your expectations. Your feedback is important to us, and we will continue working to improve the accessibility and effectiveness of our customer support.
As the Trustpilot platform is not connected to our support system, we are unable to access your account details here. We kindly ask you to contact our support team via online customer service or in-app feedback, and provide your account email or order number, so that our team can investigate your case and assist you further.
We truly value your feedback and hope to have the opportunity to improve your experience.
Customer Support Issue—UPDATE 3/20: Resolved
I used this service (Edrawmax) for a project at school I was working on. Edrawmax was fine, great for my needs. Fairly user friendly once I figured out the platform. However, I ended up paying for a month subscription so I could finish up my project. But I guess I somehow ALSO selected an annual subscription, then got billed for the annual sub a few weeks after that (while the monthly one is still active!).
I requested a refund and made my issue quite clear, and when I checked back to see what happened, it said the "refund was closed" because "no action was taken in the allotted time"????? What action? I was never emailed or contacted regarding this. So, THEY didn't take an action and now it's "closed"???
I emailed them, called, tried chat, etc. and I was very frustrated to find no live customer support, only "AI bots" or no response at all.
UPDATE:
I originally emailed edrawmax support and that led nowhere, but once I requested again on the Account center and emailed customer_service@wondershare, that was the right avenue to go through! [I didn't see the customer support email was different than the Edrawmax support, so take note of that if you need assistance.]
They responded with an apology and refunded me the full price of the product. I am so relieved and appreciate that Wondershare customer support took my requests seriously and attended to my needs. For this, I give them 3 stars, but it was still inordinately difficult to resolve the issue.
12 March 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the confusion regarding the subscriptions and the frustration caused by the billing situation, as well as the difficulty you experienced when trying to reach our support team. We completely understand how concerning it must be to see multiple charges, especially when they were not intended.
However, we sincerely understand your concern in this case and would like to have our billing team review your situation in detail.
We are also very sorry to hear that you did not receive a timely follow-up regarding your refund request. This is not the experience we aim to provide, and we would like to investigate what happened.
As the Trustpilot platform is not connected to our support system, we are unable to access your order details here. We kindly ask you to contact our support team again via online customer service or in-app feedback, and provide your order number or account email, mentioning this review so that your case can be prioritized and reassessed by our billing team.
We truly value your feedback and hope to have the opportunity to resolve this matter for you.
Dear Wondershare Customer Service,
Dear Wondershare Customer Service,
Thank you for your response. I must clearly state that I strongly disagree with your decision to reject my refund request.
Your reasoning that this falls under “personal reasons” is incorrect and does not reflect the actual situation. My request is based on misleading product communication and incomplete disclosure of costs, not on dissatisfaction without cause.
Here is what happened:
• I downloaded and started using the software.
• While editing, I encountered features (transitions) that were locked behind a paywall.
• I was then directed to a payment page where I purchased the “unlimited” plan for €80, under the assumption that this would grant full access to the features.
• Only after purchase, I discovered that an additional €20/month subscription is required for those same transitions.
This crucial limitation was not clearly communicated prior to purchase, nor during the checkout process. The term “unlimited” is therefore misleading, as it suggests full access to core features, which is not the case.
Under EU consumer protection law (including the Unfair Commercial Practices Directive), withholding essential information that affects a purchasing decision is considered misleading. If I had been properly informed about the additional recurring costs, I would not have proceeded with the purchase.
Therefore, this is not a matter of “personal preference”, but of incomplete and misleading product information at the point of sale.
I request that you:
1. Reconsider and approve a full refund of €80.
2. Acknowledge that the pricing structure and feature limitations were not transparently communicated.
17 March 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for your detailed explanation and for sharing your concerns with us.
We sincerely apologize for any confusion or frustration caused during your purchase and usage experience. We understand your concerns regarding the scope of the “unlimited” plan and the additional subscription required for certain assets or features.
Please allow us to clarify that different services within Wondershare Filmora may have separate subscription models, and some premium assets or effects (such as certain transitions) may require an additional subscription. We also appreciate your feedback regarding how this information is presented, and we will forward it to the relevant team for further review and improvement.
Regarding your refund request, we understand your position and would like to have our billing team reassess your case based on the details you have provided. As this platform does not allow us to access order-specific information, we kindly ask you to contact our support team via online customer service or in-app feedback, referencing this message so that your case can be reviewed with priority.
We truly value your feedback and appreciate your patience. We hope to have the opportunity to assist you further and work toward a satisfactory resolution.
Run like a scammer business with a couple good products.
Wondershare has a couple good products, but they run their business and customer support like a scam business. I tried what I thought was a 14-day free trial, but I was charged $90 for another product I wasn't even looking at, and when I emailed for a refund, they said that product wasn't eligible for a refund. Beware of using or purchasing their products. I highly recommend changing your CC numbers if you cancel their products or memberships. TO THEIR REPLY: Wondershare also sent me numorius email saying they can't help me and I can't get a refund, so your reply is quite hilarious! How about your actaully do something, instead of just replying to these bad reviews because it looks good.
14 March 2026
Unprompted review
Reply from Wondershare
Thank you for sharing your feedback with us.
We are truly sorry to hear about your experience and the unexpected charge you mentioned. We understand how concerning this situation must be, and we sincerely apologize for the frustration caused.
We will arrange for our support team to review your case and follow up with you as soon as possible.
However, we would like to take a closer look at your specific case and see how we can assist you further.
We truly value your feedback and appreciate your patience while we work to resolve this matter.
be aware of this scam
I couldn't log in to the account to cancel the subscription due to a logistical issue, and the subscription was auto-renewed. I was trying to contact the customer service to get the refund as I have notified the cancellation request on the day of renewal. An AI bot keeps on answering questions and taking me on circles, giving the answer that, for whatever reason, they do not provide a refund. When asked to speak to a human AI bot's reply was that all agents are offline. This is a scam, and I am now paying for them for 3 years with no usage or service. Never buy a service from them
16 March 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your experience with us.
We are truly sorry to hear about the difficulty you encountered when trying to log in and cancel your subscription, as well as the frustration caused by not being able to reach a support agent in time. We understand how upsetting this situation must be, especially when it involves unexpected renewal charges.
However, we would really like to help review your case, especially considering the login issue and your attempt to request cancellation on the renewal date.
As the Trustpilot platform is not connected to our support system, we are unable to access your account details here. We kindly ask you to contact our support team again via online customer service or in-app feedback, and provide your account email or order number. You may also mention this review so our team can prioritize your case and assist you further.
We sincerely value your feedback and would appreciate the opportunity to resolve this matter for you.
dear guys
dear guys, its very trap app. dont buy dont dont suffer.
i lost one mobile pattern. i trusted and not able to perform what i needed. dont try with this app.
15 March 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for contacting Wondershare Customer Care.
We are sorry to hear about your unpleasant experience and understand how frustrating it can be when you are unable to unlock your device as expected. Our goal is always to help users solve their problems, and we certainly do not want you to feel disappointed or misled.
Since this email address is mainly for handling website messages, our response speed and operating capabilities are limited. To help you resolve the issue more efficiently, we kindly recommend that you contact us directly through in-app feedback or online customer service. Once you submit your request, a support ticket will be created and our technical team will review your case and assist you as soon as possible.
We truly hope to help you resolve the problem and restore your trust in our service.
Wish you all the best.
iSkysoft customer abandoned after 11 years — by the same company
In 2014 I purchased iSkysoft Data Recovery Pro for Mac, a legitimate perpetual licence. My installation file became corrupted and I simply needed a re-download link — nothing more.
Wondershare's response was to tell me the product is "11 years old" and suggest I buy their Recoverit software instead. Here is what they conveniently omit: iSkysoft and Wondershare are not separate companies. They have always operated under the same corporate umbrella, sharing the same technology. In 2020, Wondershare formally absorbed the entire iSkysoft product line. They did not "acquire" iSkysoft — they were iSkysoft. The responsibility for honouring licences sold under that brand is entirely theirs.
I was not asking for new features, updates, or ongoing technical support. I was asking to re-download software I already paid for. That is a minimal obligation to a paying customer, and they refused it.
Their proposed solution: pay them again. The same company that abandoned its own customers is asking those customers to buy from them a second time.
I note that other iSkysoft customers have had their issues resolved by Wondershare support — so the capability exists. They are simply choosing not to apply it in my case.
I do not recommend purchasing any Wondershare product on a perpetual licence basis. Based on my experience, they consider that obligation void the moment it becomes inconvenient.
UPDATE 16 March 2026:
Wondershare responded publicly stating their support team will contact me by email.
For transparency, I will update this review once I receive that contact and can report on the outcome. I hope this time it results in an actual resolution rather than another suggestion to purchase a new product.
15 March 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback. We are sorry to hear about the frustration you experienced while trying to access your previous software purchase.
We understand how important it is for customers to be able to access products they have purchased.
That said, we would still like the opportunity to review your case in detail. With the correct purchase information, our support team may be able to check available options and provide further guidance.
Our customer team will contact you via email later.
We appreciate your feedback and hope to help clarify the situation.
Wish you all the best.
I've had this software for several…
I've had this software for several years and have been generally pleased with it. Now, in an attempt to transfer the program to a new computer I've discovered to my total dismay that their level of customer service has degenerated from marginal to non-existent. I'm trying to ascertain the total number of PCs on which my several paid upgrades will permit me to use this software but I can't get them to respond after having sent three requests in three days. All I'm attempting to do is get a question answered but evidently they couldn't care less. Their phone number is a scam as it's impossible to speak with a live support person. Likewise their internet "AI" option is of no value should you require information for which it is not programmed with canned responses. In the final analysis despite the intermittent positive results I've enjoyed with this program (Uniconverter) I would under no circumstances consider either a paid upgrade or a recommendation of this product to anyone. Had I known their customer service would degrade to what it currently is (none) I'd have found a similar software program from a different company. Supremely disappointed.
Update, 3/22/26...
It required serious effort and tenacity on my part to ultimately share actual person to person non-AI discourse with Wondershare but after ultimately prevailing they made certain that the issues I was experiencing were corrected to my satisfaction. Now gladly revising my initial comments I would nevertheless suggest to the people at Wondershare that in the main you're likely to see fewer negative comments if you'll allow users (paid or considering subscriptions) to circumvent the frustrating AI options when attempting to contact you. I'm certain that AI is both easier and more cost effective for you but it doesn't require a degree in business management to understand that irritating and alienating both existing and potential customers will in no way contribute to your longevity. In any case I thank you for your help.
28 February 2026
Unprompted review
Reply from Wondershare
Thank you for updating your review and sharing your experience. We appreciate your feedback and are glad your issues were resolved. We'll work on improving our customer service to ensure a better experience for all users. Your suggestions are valuable to us. Thank you for your support!
Illegal Collection of Subscription
So I paid for a years subscription in March 2025 and without any interaction they have gone into my bank and renewed the product for this year 2026 and withdrawn money without my permission! £56.00!!
No email notification prior to renewal so I was given no choice.
Under UK law this is illegal! New UK consumer law, enhanced by the Digital Markets, Competition and Consumers Act 2024, requires businesses to make subscription renewals transparent, provide reminders before renewal, and ensure easy cancellation. Key rules include mandatory, clear upfront information, 14-day cooling-off periods for renewals, and simplified "easy exit" methods for consumers
I have requested a refund but I do not expect i will get it
13 March 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback. We are sorry to hear about your concerns regarding the recent subscription renewal and understand how frustrating unexpected charges can be.
That said, we certainly want to review your specific case and see how we can assist you further.
Since billing and order information requires verification through our support system, this channel does not allow us to access the necessary details to investigate your request. To help resolve the matter as quickly as possible, we kindly recommend contacting our customer support team via in-app feedback or online customer service. Once your request is submitted, a support ticket will be created and our team will carefully review your order and provide further assistance regarding your refund inquiry.
We appreciate you bringing this to our attention and hope to help clarify and resolve the issue soon.
Wish you all the best.
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