WonderDays Reviews 

590
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 349 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and guides are exceptionally helpful, kind, and friendly during every interaction. People also appreciate the incredibly quick and efficient customer service when solving voucher problems, booking issues, or exchange requests. Visitors love participating in the engaging animal experiences and tasting the delicious food provided during trips. Some reviewers were not happy with the short duration of certain track driving experiences or unexpected gift limitations. A few consumers also mentioned difficulties with communication, slow email responses, and getting timely replies from support teams.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting outstanding and efficient customer service.... See more

Customer service

Customers had positive experiences with customer_service, frequently highlighting the exceptional and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, friendly, and efficient... See more

Response time

Reviewers mention positive feedback about response time, highlighting how quickly and efficiently support... See more

Product

Consumers find product to be positive, often purchasing experiences and vouchers as gifts for loved ones.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such an amazing experience to get up close and personal with the Highland Cows. You can only really appreciate their size and beauty upclose.....pictures and videos don't do these animals justice. Wou... See more

Company replied

Rated 5 out of 5 stars

I booked a junior driving experience for my son for his birthday and he absolutely loved it! The whole experience was fantastic. Seeing him driving super cars was amazing and such a good idea to allow... See more

Company replied

Rated 5 out of 5 stars

The experience was gifted by our sons as we both, but especially my husband are Highlander coo fans. Lovely setting, cows are obviously well loved and looked after. Very gentle and happy to interact.... See more

Rated 5 out of 5 stars

I booked a supercar driving experience for my husband’s birthday, the voucher didn’t arrive , so I emailed Lizzie and she sent another out by express delivery. Received day after , thank you again ,... See more

Company replied


Company details

  1. Gift Shop

Written by the company

WonderDays is an experience day company that offers you not only flexibility in the adventures you choose, but we have great customer service plus free exchanges should you change your mind! We have a 30-Day refund policy which means your money back, hassle-free if you change your mind. We offer instant delivery E-vouchers with email vouchers sent straight to your inbox within an hour. If you order before 3pm, your experience will be in the post the same day. With experiences like afternoon tea, track days, escape rooms, bungee jumping, hot air balloon rides, pottery making and West End experiences, we really have something for everyone!


Contact info

4.8

Excellent

TrustScore 5 out of 5

590 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(590)

357 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reservation help & guidance

Thank you Shaun for your help and guidance - I have been very impressed with the kindness & efficiency of the customer support team at Wonder Days each and every time I have needed help. We are so looking forward to enjoying our two overnights later on this year - thank you once again.

27 February 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you Heli for this lovely review and we're so glad Shaun and the team could help you. Have a lovely break away.

Rated 5 out of 5 stars

Lizzie was extremely friendly and quick…

Lizzie was extremely friendly and quick to respond via a Instagram chat. She resolved my issue swiftly. Best customer services I have received in a long time. Thank you

27 February 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you Jo for taking the time to leave us this great review.

Rated 5 out of 5 stars

Excellent customer service!

I bought one of their experiences for a birthday celebration but had to cancel it as we didn't manage to contact the experience-provider (not Wonder Days) in time. I sent an email to request support on a refund and received a response almost immediately from Lizzie M, who was incredibly empathetic and liaised a refund with no complications, very clear communication, and promptly - shout out to them!

27 February 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you Valentina for this review and we're so glad Lizzie could help.

Rated 5 out of 5 stars

Helpful.

Made a purchase for a voucher for my partner. I'm not the best with technology so made two errors.
Spoke with a lady called Lizzie. She was so lovely, helpful and kind. We fixed my issues and she helped me understand how I can redeem them.
Thanks Lizzie

23 February 2026
Unprompted review
WonderDays logo

Reply from WonderDays

We're glad Lizzie could help you and thank you for leaving us this great review.

Rated 5 out of 5 stars

Nat really went above and beyond…

Nat really went above and beyond ensuring that they got my correct address for my son’s birthday experience voucher , and sending it express delivery so we got it in time for his special day. These thoughtful touches make a real difference in the customer experience and I would certainly book with Wonder days again because of it! Thank you Nat.

23 February 2026
Unprompted review
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Reply from WonderDays

Thank you Claire for highlighting how hard our customer service team work and we hope your son had a lovely birthday.

Rated 5 out of 5 stars

Great customer service

I made a bit of a mistake when ordering online and gave the team a call. I spoke to Lizzie who was just so friendly and super helpful. Great experience and would certainly use them again.

13 February 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you and glad the team could help.

Rated 1 out of 5 stars

There is no option to check…

There is no option to check availability before redeeming the voucher, the dates I needed were not available for the days I am in England & wonderDays are refusing to refund.

16 February 2026
Unprompted review
WonderDays logo

Reply from WonderDays

We’re really sorry to hear you’ve been disappointed with your experience.

As an experience gift provider, our vouchers are valid for a set period and booking is always subject to availability with the venue or supplier. Availability can vary depending on location, season and demand, which is why specific dates aren’t guaranteed prior to redemption.

We completely understand how frustrating it can be if your preferred dates aren’t available, particularly when travel plans are involved. While our vouchers are non refundable in line with our terms and conditions, we’re always happy to help explore alternative dates, locations or experiences where possible.

Please do get back in touch with our customer support team directly so we can look into your booking in more detail and see what options may be available to you.

Rated 5 out of 5 stars

Lizzi and Nate have made my experience…

Lizzi and Nate have made my experience a 5 star+ experience. They have been friendly, professional, compassionate, empathetic, and really clear in their communication and it is a joy to behold, thank you so much both really appreciate it x

16 February 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you for taking the time to leave this review and we're so glad Lizzie and Nat could help you.

Rated 5 out of 5 stars

Blacksmithing in Chichester.

Blacksmithing in Chichester.

I have just spent a day at the Black Kettle Workshop with Dan. It was a brilliant experience, I enjoyed every moment. Dan is an Skillful blacksmith. I had no real experience of blacksmithing, but with Dans patient and knowledgeable turtoring I learned about an ancient craft and its history. It was a one to one teaching of the processes and I have to say I was pleased with what I was able to create in metal to take away with me, I surprised myself, but that was all down to Dans approach in teaching. I can not recommend this experience enough. It was great being in a working forge, it's a hands on metal day. I came away with a new poker for my fire.

10 February 2026
Unprompted review
WonderDays logo

Reply from WonderDays

It's so great to read lovely reviews of the experiences we offer so thank you for highflying how much fun you had.

Rated 5 out of 5 stars

Lizzie M has helped me massively today

Lizzie M has helped me massively today, to sort my vouchers out, im not very technical minded with things, so this has been a massive weight lifted off my shoulders, thank you so much Lizzie.

13 February 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you Lady M for leaving this review and we're glad Lizzie could help.

Rated 5 out of 5 stars

Vouchers

Was very easy to get through and spoke to Lizzie she was amazing and sorted my query very quickly. Highly recommend WonderDays

13 February 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you Chez for taking the time to leave this review.

Rated 5 out of 5 stars

Customer service were amazing!

I brought a helicopter experience for my Dad's birthday and the voucher unfortunately arrived damaged from water, I contacted customer service explaining the situation and straight away they sent another one with delivery express and it arrived next day! They had put it in plastic wrapping so it didnt happen again and were very nice through all communication, particularly as it wasn't necessarily their fault it got wet! Very impressed and happy with both the voucher presentation and customer service and highly recommend!!

10 February 2026
Unprompted review
WonderDays logo

Reply from WonderDays

We're so glad the team could help you out and we hope your Dad has a lovely birthday.

Rated 5 out of 5 stars

All done with no worries

It all went so smooth,from booking the experience to booking the hotel,
The staff at war of the worlds seem to love there job,from the entrance, to bar staff and all actors involved in the story.

8 February 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you Steven for this review and we're pleased you had a great time at War of the Worlds.

Rated 5 out of 5 stars

Lizzie M was brilliant

Lizzie M was brilliant when I had a problem with a voucher I had been given as a retirement gift. She managed to sort it out straight away and I got e-mail confirmation within minuets. Exceptional service!

6 February 2026
Unprompted review
WonderDays logo

Reply from WonderDays

So glad Lizzie could help and we hope you enjoy your retirement treat!

Rated 5 out of 5 stars

We had a gift voucher for christmas…

We had a gift voucher for christmas that we could not use so contacted wonderdays to ask the value and could we change it. Lizzie replied promptly with information and we can now look at other options and if its more expensive then pay on line - Simple

24 December 2025
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you James for taking the time to leave the review and we hope you enjoy your experience when you choose one.

Rated 5 out of 5 stars

I booked a supercar driving experience…

I booked a supercar driving experience for my husband’s birthday, the voucher didn’t arrive , so I emailed Lizzie and she sent another out by express delivery.
Received day after , thank you again , there should be more people out there like you in this world. Xx

4 February 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you for such a lovely review!

Rated 5 out of 5 stars

Amazing

Amazing, thank you Lizzie

3 February 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you for the 5 star review.

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