Wincanton Reviews 

Wincanton had three sofas to deliver to a single address. Two items were “breakdownable” sofas from sofa.com. It cost £600 extra for the convenience of having the two sofas delivered to and assembled in a first floor living room.

The Wincanton delivery crew avoided installing the two breakdownable sofas.

Firstly, they claimed the sofas were not breakdownables and had to be persuaded by a call from a store manager that they were.

Then they claimed they were not trained and so were unable to do the task. This is not a position subsequently supported by Wincanton who claim all their delivery teams are trained and have product instructions available on-line.

Finally, they complained that it would take too long; they had a long drive back and had hoped for an early finish.

The two sofas were left in the garage, and the team recorded a successful delivery to sofa.com.

My sister and I (with a combined age of 140 years) were left to dismantle the three seater sofas, carry them to the first floor and reassemble in order to have furniture in time for Xmas guests.

The third sofa was mistakenly taken away by the delivery team and had to be redelivered 10 days later.

Nearly two months on, I am still trying to establish a failure of the delivery/breakdownable element of the contract. Wincanton has been unable to supply any details of their own investigation.

It’s hard to imagine a worse delivery experience; the absence of accountability has been shocking.

As for the ensuing customer service from the suppliers…

I add a further comment to address the reply below.

I explained above what was required to install the sofas as a result of the lazy, manipulative and dishonest conduct of your team.

Sofa. com advised by email that no new delivery slot was available. Consequently, we had to get on and install the sofas ourselves. By the time the slot had been made known to me, the following day, the work had been completed.

It is of no comfort or interest that Wincanton is able to learn from our awful experience.

Proper accountability and a meaningful apology for the conduct of your personnel, avoiding cliche and understatement, would be a more appropriate response. Refunding the cost of the breakdownable element of the contract would be a welcome solution.

They kept us informed by mobile when they were near to arriving...very courteous delivery guy...

Wincanton delivered some very awkward and heavy furniture to my property and were incredibly professional and courteous

Great service delivered on time, the chaps were lovely even taking their shoes off to take the bef upstairs to the bedroom as new carpets just been fitted. Recommended highly.

Today we had a delivery of nested coffee table which we ordered from DFS. The delivery team were very helpful and kept us up to date on the delivery time. We got updates from text messages too. I received a call this morning to remind me about the delivery time slot which was very helpful. The gentlemen was kind enough to take his shoes off to drop the items in the living room. Most of the delivery guys don’t go that extent to remove footwear but these gentlemen did. He was very careful and handled the item with utmost care. He also gave information on the next steps if the item was damaged in transit. I would highly recommend them.

Delivery driver was very polite and helpful. Took his shoes off to take furniture upstairs. Called hour before arrival to clarify time of delivery. Than you

Phone call 30 mins before. Arrived very polite, came in looked where the items needed to go respected the property. Very professional.

Great delivery experience! The lamp table was delivered promptly, securely packed, and looks exactly as expected. Excellent service overall.

Came at 650 i asked if they could leave everything on the landing as just had new carpet fitted he said not enough room so left everything in the dining room I said you will have to take the mattress upstairs as I have a 1 year old toddler refused to take it upstairs because said it was getting stuck on the carpet grippers they didnt even attempt to lift the mattress upstairs they were more concerned about holding traffic up in the street so now left with everything in my lounge/ dining room where my 1 year old is playing.. me and my husband managed absolutely fine to get the mattress upstairs when he got home

DFS was easy & quick to order online. I believed the price to be reasonable for the high quality of the item ordered.
The delivery was smooth, being kept updated throughout the ordering process to the final delivery. The delivery team called in advance and were very customer focused and friendly.
Would definitely recommend from my experience and would not hesitate in ordering with DFS again.

The delivery team arrived on time as promised with a smile

I ordered a bed from Soho Home. The courier company was Wincanton. They turned up at 06:45 (15 mins before they were meant to). They did not ring my doorbell. I was in the next door room from my phone so did not hear it ringing. I eventually called them back only 5 minutes after they had last called me ( I checked my call logs) and the guy said they had left half an hour ago. This was a blatant lie. They have now given another date 8 days after the first one. I understand that I should have been next to my phone, but to not ring the doorbell and then lie about when they had left is not the service I expect when paying £5000 for a bed. I wouldn't be that annoyed usually - after all I missed the calls - but they didn't bother to ring my doorbell and then lied about when they had left.

Friendly delivery team
Even removed shoes as it was wet outside.
Delivered to room of choice with no problem.
Highly recommend

the absolute best ever delivery team could not fault anything whatsoever!!

Really use reminders and updates in week before delivery. Delivery was right on time with excellent team, pleasant manner and efficient and tidy too.

The delivery men were very friendly, polite and courteous. They handled my goods carefully and were very helpful. I would highly recommend

The tracking was good and the delivery guys were excellent

Polite and careful with how they work very good

Very polite staff. The furniture from DFS delivered was on time. Thank you.
What a difference between Wincanton and Evri! We were due a delivery on Monday from Evri..... Arrived 48hours late!!!!