Wincanton Reviews 

Very inflexible, very difficult to arrange any useful delivery date. The WhatsApp customer service team take the piss with half arsed unhelpful responses

Thank you for going the extra mile. Fantastic service and remained cheerful when dealing with the unexpected road closure issue outside the property. We really appreciated your patience and excellent service today.

Inspite of a total fiasco the first time around, two weeks later, received perfect delivery.

Hands down the best delivery experience we have ever had. Excellent pre delivery communication both via e mail and What’s App. Delivery was bang on time and the delivery guys were fantastic. Cheerful, careful and polite
Highly recommend. Wincanton ..Whatever you are doing you have cracked the formula. It is impressive.

My bed delivery was due last Tuesday. I had made sure I was home all day and provided a time slot of 3:30-5:30pm. This was then delayed until 6:30pm which wasn’t a problem.
By 9:30pm, I had not received by delivery or an update on my delivery. I messaged wincanton with no response.
Once I had got hold of DFS the next day, they advised it was with Wincanton. Wincanton then contacted me to say they would need to arrange another delivery as they couldn’t deliver because of the weather. Not sure how a bit of rain affects a delivery?! They have then continued to treat me as though this was not a problem on their part and I would need to await an update once they had gone through booking my delivery back into the depot, then rescheduling for another delivery date. I have had to continually message Wincanton for updates and have been told I need to wait for further updates.
I have now been told that my delivery can be delivered next Wednesday. 8 days after my chosen delivery date. And they can’t specify a time slot.
Both DFS and Wincanton have shown extremely poor customer service in this situation. Not even an offer of a refunded delivery charge for the problems caused!

Great delivery. Being in a new postcode and new address with construction happening around most deliveries just check and turn back without delivering. You guys ensured you found the door number and delivered right. Thanks and appreciate your service.

The team were great on the comms pre delivery. When they arrived they took great care to unpack and install the sofa and try it in different parts of the room.
Refreshing.

Simply the best team I got yesterday

The delivery arrived on time.
The delivery men were efficient, helpful and careful.

We recently reached out as part of our business expansion and were pleased to be contacted by a representative (AH) from Wincanton’s Glasgow depot, who expressed interest in a potential partnership and arranged a meeting.

To attend, our representative travelled approximately 3.5 hours to the depot. Upon arrival, he was left waiting for over 20 minutes, only to be met briefly at reception and informed that there was “no space,” with the discussion taking place at the entrance rather than in a professional setting.

Despite this, the meeting itself was constructive and positive, with terms discussed and mutual interest indicated. However, following the meeting, there was no follow-up communication whatsoever — not even a basic courtesy email to confirm next steps or to decline.

We fully understand that not all meetings lead to business. However, professional courtesy and basic communication should be standard practice, especially when another party has invested significant time and cost to attend.

A simple follow-up to say “thank you, but we are not proceeding at this time” would have demonstrated respect. Unfortunately, the complete lack of communication reflects a disappointing and unprofessional approach.

Efficient, courteous and friendly service.

Ordered online, and apart from a small delay in obtaining the single bed, the service from Wincanton was first rate. We were kept informed and updated on the delivery every step of the way, The delivery team called to confirm the delivery time, they arrived when they said they would and were very respectful, professional, and friendly.
Excellent service all round.

Brilliant service, kept my items clean in terrible weather. Delivery men were polite doing a hard job in very cold and wet weather

Polite, efficient, timely and friendly.

Had a really bad experience with Wincanton. They attempted a delivery at half one and market it as failed while I didn't get any notifications from the driver and was at home waiting the WHOLE DAY (also had to take a day off work to wait at home for the delivery). Again, zero communiation from the driver. No emails, no text messages and no calls either. After reaching out to Wickes later that day I got the following reasoning: "the driver couldn't park near the apartment". Maybe the driver can resit the driving license exams to help with finding a parking spot next time. Or learn to use a mobile phone so that I can help. Either should work. I shop quite a lot weekly, but have never seen this level of incompetence.

UPDATE:
After reaching out to Wickes (e-retailer), a new delivery slot got booked with a note notifying the driver to call me before delivery. This time everything was as expected. This should be a standard procedure and customers shouldn't have to leave reviews to be treated properly.

The drivers today were so helpful polite and very friendly they were simply the best thank you

Excellent communication & delivery team were very polite & considerate

Every delivery should look like this. Reminder emails, delivery window and phone 30 minutes before - just perfect. Gentlemen very nice, polite. Thank you very much.

They were lovely lads. Professional, friendly & polite.

Honest about their delivery times. Kept me informed when on their way.
Respectful of my home when entering and very pleasant to talk to.
Delivered goods to a room of my choice without question.
Excellent.