Our bed was installed today by Dean & Jibreel they were superb, so helpful and full of customer care a credit to Willowbrook Called to confirm delivery time which was lovely. We are so happy with ou... See more
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Review summary
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The salesman was extremely professional and friendly…every question we asked - he answered fully and gave us lots of choices and options to guide us through our bed purchase. He also did a full demons... See more
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It was simon who visited and demonstrated the rise recliner chair and searched for thevbest possible deal for me. The quality of thebproduct following the demonstration is honestly second ro jone. I... See more
Company replied
Very informative, helpful, and polite service. Rob showed my parents all the available options and answered every question honestly. He wasn’t a pushy salesman at all and gave us genuine advice to hel... See more
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Company details
Written by the company
At Willowbrook, we are in our 26th year of providing innovative mobility solutions ranging from quality British-made Riser Recliner Chairs, Adjustable Beds and Bath Lifts that really do make a difference to people’s lives. Unlike many other providers, we are proud to be able to handcraft your electric chair or electric bed in our very own UK Factory. We are leaders in our field thanks to extensive investment in the best equipment and materials, our high levels of customer service and quality mobility products. We are here to improve your independence and lifestyle in and out of your home.
Contact info
Mercury House, WR9 0QH, Droitwich, United Kingdom
- 0800 854 330
- sales@willowbrook.co.uk
- www.willowbrook.co.uk
4.6
Excellent
2K reviews
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Replied to 98% of negative reviews
Typically replies within 1 week
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Faultless service from start to finish.
From our first enquiry I could not fault the customer service, knowledge of the salesman and the friendliness, expertise from the fitters - Dean (SWB 55797) and Rich (SWB 55795), they could not do enough for you and again was informative regarding the operation of the beds. Customers - Val and Dave Wiltshire
26 March 2026
Unprompted review
Reply from Willowbrook
Thank you so much, Val and Dave, for sharing your wonderful feedback!
We're delighted to hear that your experience with Willowbrook has been faultless from the very first enquiry. It’s fantastic to know that our sales team provided the knowledge and support you needed, and that our fitters delivered the high standard of service we pride ourselves on.
A special thank you for recognising Dean and Rich, they are dedicated to ensuring every installation is completed with care, expertise, and clear guidance on how everything works. They will be thrilled to hear your kind words.
We truly appreciate you choosing Willowbrook and taking the time to leave such a thoughtful review. If there’s anything you need in the future, we’re always here to help.
Warmest regards,
The Willowbrook Team
My encounter with Chris Dunnis from Willowbrook
The sales person who came was Chri Dunnil.He explained about the raiser recliners .He was friendly but not pushy. Tried to help to find something suitable to me. Explained about guaranty, cool off period and how Willowbrook makes their furniture.I give him 5 star rating.
26 March 2026
Unprompted review
Reply from Willowbrook
We’re delighted to hear that Chris provided such a positive experience during your visit. It’s great to know he explained the raiser recliners clearly and helped you find something suitable without any pressure exactly the kind of service we aim to deliver.
We really appreciate you highlighting his friendliness, product knowledge, and the way he explained the guarantee, cooling-off period, and how our furniture is made. Your 5‑star rating will mean a great deal to him and the whole team.
Thank you again for choosing Willowbrook. If you ever have any questions or need further support, we’re always here to help.
Warm regards,
The Willowbrook Team
Hanbury Recliner
Dean and Lawrence delivered our Hanbury recliner today. Delivery went really smoothly. They called us 15 minutes before their arrival. Chair was already assembled which saved time. They demonstrated the chair, ensuring we fully understood the remote and the chair mechanisms. Both men were friendly and very professional. Definitely a 10/10 experience!
24 March 2026
Unprompted review
Reply from Willowbrook
We’re thrilled to hear that the delivery of your Hanbury recliner went so smoothly. Dean and Lawrence will be delighted to know their professionalism, friendly manner, and clear demonstration of the chair’s features helped make your experience a 10/10.
It’s great to hear the advance call and pre‑assembled chair added to the convenience we always aim to make delivery as easy and stress‑free as possible.
Thank you again for choosing Willowbrook. If you need any help or have questions in the future, we’re always here for you.
Warmest regards,
The Willowbrook Team
Perfect delivery
Lawrence and Steve delivered our new chair today. They took time to explain everything to us and were polite and a credit to the company. Well done guys!
20 March 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely feedback. We’re delighted to hear that Lawrence and Steve delivered your new chair and took the time to explain everything clearly. It’s wonderful to know they were polite and made such a positive impression they really are a credit to the company.
Well done indeed to the guys, and thank you again for choosing Willowbrook!
Fantastic service
I purchased a bed ten years ago. I now needed the mattress replaced. The staff were brilliant. My mattress arrived 10 days later. The two delivery men were very efficient and friendly. Great firm to deal with.
19 March 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely review and for coming back to us after ten years that truly means a lot. We’re delighted to hear that our team looked after you so well and that your new mattress arrived quickly.
It’s also great to know our delivery team made the experience smooth and friendly. We’ll be sure to pass your kind words on to everyone involved.
Thank you again for choosing Willowbrook. We really appreciate your continued trust and look forward to being here whenever you need us in the future.
The whole experience was fantastic
The whole experience was fantastic, my enquiry was answered pleasantly and the delivery guys were excellent. Worked so hard and were very helpful. Would definitely recommend.
18 March 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful feedback. We’re delighted to hear that your enquiry was handled pleasantly and that our delivery team made such a great impression. They always work incredibly hard, and it’s lovely to know their efforts were appreciated.
We’re thrilled you had a fantastic experience from start to finish. Thank you for recommending us it really means a lot!
Reply from Willowbrook
Thank you for your kind feedback. We’re so pleased to hear you found our delivery service efficient and caring. We’ll be sure to pass your comments on to the team, they’ll really appreciate it.
Thanks again for choosing Willowbrook!
Bradley came to see my dad today for a…
Bradley came to see my dad today for a new bed. Oaktree came out last week with a very high quote. Today Bradley quotes us much less than them and better quality. Very happy with the quite and the bed. Bradley was a lovely guy
18 March 2026
Unprompted review
Reply from Willowbrook
Thank you so much for sharing your experience. We’re delighted to hear that Bradley was able to help your dad find the right bed at a fair price. It’s great to know you felt the quality and value were better than elsewhere, and that Bradley made the visit such a positive one.
We’ll be sure to pass on your kind words to him, he’ll really appreciate it.
Thank you again for choosing Willowbrook, and we're so pleased you’re happy with the quote and the bed.
Reply from Willowbrook
Thank you for your feedback! We’re thrilled to hear you found everything excellent and brilliant. We really appreciate you taking the time to share your experience.
Very helpful and courteous.
Lawrence and Steve arrived on time and were polite and courteous. They even went a bit over the top to help! They were clean and everything was left in good order.
16 March 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely feedback. We’re delighted to hear that Lawrence and Steve arrived on time and provided such polite, courteous service. It’s great to know they went the extra mile to help and ensured everything was left clean and tidy.
We’ll make sure your kind words are passed on to them they’ll be thrilled.
Thank you again for choosing Willowbrook!
Superb service
Neil & Dean were really efficient and extremely friendly. The bed was up and running in no time, and its a pleasure to sleep in!
16 March 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your kind feedback. We’re delighted to hear that Neil and Dean were efficient, friendly, and had your bed set up in no time. It’s wonderful to know you’re already enjoying sleeping in it!
We’ll be sure to pass your comments on to them they’ll really appreciate it.
Thank you again for choosing Willowbrook.
It was very easy from start to finish
It was very easy from start to finish. From Alex who came to to demonstration to the 2 men who delivered and set up my bed, Neil and Dean . They were very efficient and helpful.
16 March 2026
Unprompted review
Reply from Willowbrook
Thank you so much for sharing your experience. We’re delighted to hear everything was easy from start to finish. It’s great to know that Alex provided a helpful demonstration and that Neil and Dean delivered and set up your bed so efficiently.
We’ll be sure to pass on your kind words to the whole team they’ll really appreciate it.
Thank you again for choosing Willowbrook!
Went for Mother’s Day afternoon tea…
Went for Mother’s Day afternoon tea which was beautiful. Really well organised and planned with a pianist playing creating an atmosphere. The food was exceptional and presented beautifully.
Staff are so pleasant and accommodating. Nothing is too much trouble.
I’ve attended a number events over the last few years such as pancake day and breakfast with Santa. Always have the best time with the kids.
15 March 2026
Unprompted review
Reply from Willowbrook
Thank you so much for taking the time to leave a review, your comments are lovely to read! However, we think this review may have been left for the wrong company, as we don’t offer afternoon teas, events, or dining experiences.
It sounds like you had a wonderful time, though, so we hope your feedback reaches the venue you intended, they certainly deserve the praise!
If you ever do need anything from Willowbrook furniture, we’re always here to help.
My bed has not arrived yet I order it…
My bed has not arrived yet I order it in February it’s going to take a month from order. I have spoken to 5 People the incorrect mattress was on the order form it should have been one not two and it’s an adjustable bed. They do not answer emails. Phoning is better but to get to the correct person is tricky. I had one person say to me “let me tell you” which was not acceptable. Today I tried to find out the depth of the mattresses, the first person said they would call back Monday. I called sales who said customer service is in and I’d get a call back today. I’m now concerned how difficult it is to get any information from them. My bed is due on the 19th of March.
They advertise 50% off but there is no starting point to know what the original price is. If anything goes wrong with the bed how will I get it fixed.
24 February 2026
Unprompted review
Reply from Willowbrook
Good Afternoon Ms Levi
Thank you for your review, we are sorry to hear that you are unhappy with your journey thus far. From reviewing your account it can be seen you have spoken to a few of our team who have answered any questions. However, a review will be conducted to ensure the level of service is the best it can be.
We do hope that the delivery goes smoothly on Wednesday and you receive the chair that you are hoping for.
Kind Regards
Customer Services
Fantastic service from sales assistant…
Fantastic service from sales assistant Brad, so easy to get on with, Dad is looking forward to having his new chair
13 March 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful feedback. We're delighted to hear that Brad provided such fantastic service and made everything so easy. It’s lovely to know your dad is looking forward to receiving his new chair we hope he absolutely loves it.
Thank you again for choosing Willowbrook!
Great efficient service
Dean and Neil were very helpful, very professional and the service was efficient and pleasant. Would definitely recommend
19 February 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely feedback. We’re delighted to hear that Dean and Neil were so helpful and professional, and that the service felt efficient and pleasant throughout.
We truly appreciate your recommendation it means a lot.
Thank you again for choosing Willowbrook!
Lawrence and Steve delivered my chair…
Lawrence and Steve delivered my chair punctually removed my old chair and showed me how to use my new chair expertly.
12 March 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your review.
We're delighted to hear that Lawrence and Steve delivered your chair on time, removed your old one, and made sure you were fully confident using your new chair. We’re proud of the service our delivery team provides, and it’s great to know they made your experience so smooth.
If you need anything at all or have any questions as you get used to your chair, we’re always here to help.
Thank you for choosing Willowbrook!
Bradley did us a good deal on our…
Bradley did us a good deal on our chair. Looking forward to using it.
11 March 2026
Unprompted review
Reply from Willowbrook
Thank you for your lovely review!
We’re really pleased to hear that Bradley was able to offer you a great deal on your new chair. We hope you enjoy every moment of comfort once you start using it.
If you need anything at all, we’re always here to help.
Thank you for choosing Willowbrook!
Bradley totally understood my situation…
Bradley totally understood my situation with ref to affordability and found a chair to suit my wife excellent service would highly recommend
11 March 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind review.
We're so pleased to hear that Bradley took the time to understand your situation and helped you find the right chair for your wife. It’s wonderful to know you received excellent service and felt supported throughout.
If you need anything else, we’re always here to help.
Thank you for recommending Willowbrook
Excellent company who make chairs to the specific requirements for the individual
Mark on behalf of Willowbrook is very knowledgeable, friendly and insured my Dad was comfortable when measuring and ensuring his new chair had everything he required. Chair arrived today, the delivery guys were wonderful setting up the chair and explaining all the features to Dad, they also took the old chair away. I would recommend Willowbrook to all as they are extremely efficient and a wonderful company from start to finish
10 March 2026
Unprompted review
Reply from Willowbrook
We’re delighted to hear that Mark provided such knowledgeable and friendly service, ensuring your dad was comfortable throughout the measuring process and that his new chair included everything he needed.
It’s also wonderful to know that the delivery team set everything up smoothly, explained all the features clearly, and removed the old chair for you. We’re proud to offer a service that feels seamless from start to finish, and your feedback means a lot.
If you or your dad need anything further, we’re always here to help.
Thank you for recommending Willowbrook.
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