It was simon who visited and demonstrated the rise recliner chair and searched for thevbest possible deal for me. The quality of thebproduct following the demonstration is honestly second ro jone. I... See more
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Review summary
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Very informative, helpful, and polite service. Rob showed my parents all the available options and answered every question honestly. He wasn’t a pushy salesman at all and gave us genuine advice to hel... See more
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The salesman was extremely professional and friendly…every question we asked - he answered fully and gave us lots of choices and options to guide us through our bed purchase. He also did a full demons... See more
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This was a really simple transaction. It was easy to see what you wanted, and once contacted they responded very quickly. An appointment was made within a couple of days to measure and demonstrate the... See more
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Company details
Written by the company
At Willowbrook, we are in our 26th year of providing innovative mobility solutions ranging from quality British-made Riser Recliner Chairs, Adjustable Beds and Bath Lifts that really do make a difference to people’s lives. Unlike many other providers, we are proud to be able to handcraft your electric chair or electric bed in our very own UK Factory. We are leaders in our field thanks to extensive investment in the best equipment and materials, our high levels of customer service and quality mobility products. We are here to improve your independence and lifestyle in and out of your home.
Contact info
Mercury House, WR9 0QH, Droitwich, United Kingdom
- 0800 854 330
- sales@willowbrook.co.uk
- www.willowbrook.co.uk
4.6
Excellent
2K reviews
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Replied to 98% of negative reviews
Typically replies within 1 week
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Very efficient and friendly
Very efficient and friendly . Explained everything well
14 April 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind feedback!
We’re really pleased to hear that you found our team efficient and friendly, and that everything was explained clearly. Delivering a smooth, reassuring experience is very important to us.
Thank you for choosing Willowbrook, we truly appreciate your support.
First rate experience
Last year I bought an adjustable bed from Willowbrook and due to their excellent customer service from everyone concerned I did not hesitate in going to them when my riser/recliner chair broke. As with the experience with buying the bed, the person( sorry I did not make a note of your name) who booked my home visit and demo, the salesman (again did not note your name) who came and gave me a demonstration,
measured me and discussed all my options. The chair was delivered today, Martin and Ian who delivered the chair did a fantastic job. My old chair was a huge lump situated in one corner of the room surrounded by my other furniture, but the guys just moved furniture around and removed my old chair. Both guys went above and beyond. They then put all my furniture back and moved my new chair into various positions until I was happy. Thank you also to the guys who made the chair, quality exceeds my expectations. I would have no hesitation in recommending Willowbrook. Thank you everyone.
13 April 2026
Unprompted review
Reply from Willowbrook
Thank you so much for taking the time to leave such a detailed and heartfelt review.
We’re absolutely delighted to hear that your positive experience with your adjustable bed last year gave you the confidence to return to Willowbrook for your riser/recliner chair. That loyalty means a great deal to us, and we’re thrilled we were able to meet your expectations once again.
It’s wonderful to know that every stage of your journey was handled with care and professionalism. Even though names weren’t noted at every step, please be assured your kind words will be shared across the whole team.
We’re especially pleased to hear how well Martin and Ian looked after you on delivery day. Going the extra mile by carefully moving furniture, removing your old chair, and ensuring your new chair was positioned just as you wanted is exactly the level of service we strive to provide. Your appreciation of their efforts will mean a great deal to them.
Thank you also for your lovely comments about the quality of the chair itself our skilled manufacturing team take great pride in their work, and they’ll be delighted to hear that it exceeded your expectations.
On behalf of everyone at Willowbrook, thank you for your recommendation and your kind words. We wish you many years of comfort and are always here should you need us in the future.
Bradley
Bradley - came to see one of our elderly residents today, was very honesty and trustworthy. Did not try to upsell anything and took clients needs in to consideration and ensured the product was fit for the lady. Would recommend Bradley 100%.
13 April 2026
Unprompted review
Reply from Willowbrook
Thank you very much for taking the time to leave such a thoughtful review.
We’re delighted to hear that Bradley made such a positive impression during his visit and that his honest, trustworthy approach was appreciated. Taking the time to truly understand a client’s individual needs, especially when supporting elderly residents, and ensuring the product is the right fit is exactly the standard we aim to uphold.
We’ll be sure to pass your wonderful feedback on to Bradley; it will mean a great deal to him.
Thank you again for your recommendation and for choosing Willowbrook.
The bed is lovely
My new bed from Willowbrook arrived on time this morning and is lovely. Alex and Brad who brought my new bed were really good and explained everything to me. They even took away all the packing, well done Willowbrook and thank you Alex and Brad.
13 April 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely review.
We’re delighted to hear that your new bed arrived on time and that you’re pleased with it. It’s great to know that Alex and Brad provided such good service, took the time to explain everything clearly, and made things easier by removing all the packaging.
Your kind words will be passed on to them, and they’ll be very pleased to hear your feedback.
Thank you again for choosing Willowbrook, we wish you many years of comfort and restful sleep in your new bed.
Excellent demo!
Steve G came to see my Mum today to demo a chair and bed. He was really patient took his time to really explain everything to her and gave her lots of time to choose colours etc. She can’t wait for them to arrive now!!
10 April 2026
Unprompted review
Reply from Willowbrook
Thank you so much for leaving such a lovely review.
We’re delighted to hear that Steve G made the visit such a positive experience for your mum. His patient approach and taking the time to carefully explain everything, as well as helping her choose colours at her own pace, is exactly the level of care we aim to provide.
It’s wonderful to know she’s excited for her chair and bed to arrive, and we’ll be sure to pass your kind feedback on to Steve, it will mean a great deal to him. Thank you again for choosing Willowbrook.
I had a visit yesterday which I was…
I had a visit yesterday which I was assured on the phone from Willowbrook would be none pressure and I would be left with a quote- the visit went very well until towards the end when the rep became very pushy when it was obvious that I was not going to buy anything on the day and needed time to consider (it was for a chair-I have a temp one coming from the NHS following an injury but need a long herm option) it seemed almost impossible to get a quote of the costs from the rep, although he left one in the end-but I had to ask him to stop and leave. I was not expecting this behaviour- and threw the willowbrook information I was sent in the bin. The product looked good, but I don't deal with salesmen like that
9 April 2026
Unprompted review
Reply from Willowbrook
Hello Colin,
Thank you for your review and we are sorry to hear of your experience. I am pleased to see that our feedback team have been in touch and answered any queries that were outstanding. We will use this feedback to ensure improvements are made where needed and we value the time you have given us.
We hope that we can help in the future.
Kind Regards
Customer Services
Reply from Willowbrook
We’re pleased to hear you found our team friendly and polite, and that their knowledge and the range of options available were helpful to you. Providing clear advice and choice is something we really value.
Thank you for choosing Willowbrook, we appreciate your feedback and support.
Craig did a great job
Craig did a great job. Very friendly and easy going. Demo bed was a dream and met all my requirements.
Can not wait to get bed.
9 April 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely review.
We’re delighted to hear that Craig did such a great job and made the experience friendly and relaxed. It’s wonderful to know that the demonstration bed met all your requirements and left such a strong impression.
We’ll be sure to pass your kind feedback on to Craig, and we’re just as excited as you are for your new bed to arrive! Thank you again for choosing Willowbrook, we’re confident it will bring you many years of comfort.
Absolutely brilliant two fabulous men…
Absolutely brilliant two fabulous men Stuart and Martin would recommend every timethanks for all there help
9 April 2026
Unprompted review
Reply from Willowbrook
We’re absolutely delighted to hear your kind words about Stuart and Martin. It’s great to know they provided such excellent help and made the experience so positive for you. They’ll be thrilled to hear how much you appreciated their support.
Thank you again for choosing Willowbrook and for your recommendation it really means a lot to us. We hope you enjoy many years of comfort from your chair.
I am furious that my very elderly…
I am furious that my very elderly Mother was browbeaten (the salesman was at their house for over three and a half hours) into signing away nearly £12,000 for 2 recliners and a “free” tiny settee. The quality is abysmal, the reading lights fell off within weeks, one recliner now doesn’t recline, the covers are not removable and the entire finish is extremely poor and cheap.
The worst part, however, is the after sales service. My parents have been given the run around for months with promises that the issues would be rectified. My parents now have one recliner that doesn’t work, one settee that is so uncomfortable that it’s been relegated to the garage and one recliner that “sometimes” works. In short, £12,000 for a pile of junk.
AVOID.
14 April 2025
Unprompted review
Reply from Willowbrook
Good Afternoon,
Thank you for your review, we are saddened to hear of this experience and we want to investigate this as much as possible, however, we have not been supplied any details to be able to locate an order. Could you please reach out to our customer service department in order for us to help you and your parents further.
Kind Regards
Customer Services
Small problem on scheduled delivery day…
Small problem on scheduled delivery day which was sorted by Page altering things around.
Great service. This followed by Martin and Stuart who were happy to deliver later in the day, both are a great team setting up the chair in required position in lounge and explaining everything to us.
Great Guys and would recommend this service to all interested parties.
27 March 2026
Unprompted review
Reply from Willowbrook
We’re pleased to hear that the small issue on the scheduled delivery day was quickly resolved by Paige, and that everything was rearranged to suit you. Providing flexible and responsive service is very important to us.
It’s also great to know that Martin and Stuart were happy to deliver later in the day and that they took such care setting up the chair exactly where you wanted it. Ensuring everything is properly positioned and clearly explained is a key part of the service we aim to provide, so your feedback is truly appreciated.
Your kind words about the whole team will be shared with them, and we’re delighted you would recommend Willowbrook to others. Thank you again for choosing us, we hope you enjoy many years of comfort from your chair.
(Simon) was truly excellent
Simon was truly excellent, right from the ‘get go’. A very caring, empathetic approach and expressed all the aspects of the Hampton Plus chair clearly and concisely with no element of a ‘hard sell’
All round very impressed, from my initial conversation through to the final purchase,
Thank you ..
Christine Riley
1 April 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your kind and thoughtful review.
We’re delighted to hear that Simon made such a positive impression from the very beginning. His caring and empathetic approach, along with his clear and pressure-free explanations, are exactly what we strive for, so it’s wonderful to know this came across during your experience with us.
We’re also pleased that the whole journey, from your initial conversation through to the final purchase left you feeling impressed. Your feedback will certainly be shared with Simon, as it will mean a great deal to him.
Thank you again for choosing Willowbrook and for taking the time to share your experience. We wish you many years of comfort and enjoyment with your Hampton Plus chair.
From the beginning of our initial…
From the beginning of our initial enquiry we felt we had excellent information and service.
30 March 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful review! We’re delighted to hear that from your very first enquiry you felt well‑informed and well‑supported. Providing clear guidance and excellent service is something we take great pride in, so it’s lovely to know we got it right for you.
If there’s anything more we can help with, now or in the future, please don’t hesitate to get in touch.
Warm regards,
The Willowbrook Team
Beware buying from Willowbrook
I bought a riser/recliner chair which is still within warranty and is broken. It took 10 days and several phone calls to get a response and was told it would be repaired on an unnamed day between 8.0am and4.0pm. they eventually came but were unable to repair it and took it away. After 10 days I rang them and was told it would be another month ( no-one had let me know). I was promised a loan chair but a week later I still idon'thave one
10 March 2026
Unprompted review
Reply from Willowbrook
Hello,
Thank you for your review - unfortunately we haven't been able to make contact with you to assist with the issues experienced. Please do reach out to our customer service team who are eager to help as much as possible.
Kind Regards
Customer Services
Poor post purchase service.
Pre-purchase experience was fast and efficient and very professional. Salesman and delivery staff were all excellent. However, post purchase problem dealt with very poorly. Three calls to customer services for an engineer to call, but no call back. A complaint resulted in a call and a service call was booked for a week later, but no-one came. When I phoned (3 times again as I kept being cut off) there was no record of the call having been booked. The engineer I spoke to was very apologetic and helpful, but it wasn't his fault. Very disappointing for such an expensive and necessary purchase.
20 March 2026
Unprompted review
Reply from Willowbrook
Hello,
Thank you for your review, we do apologise with the delay that you faced with a remedial on your chair, it can be seen the issue has now been resolved which we are thankful for, internally we are reviewing our process to ensure a quicker response time for those areas that have historically been difficult to cover. We hope to see improvement over the next few weeks.
Kind Regards
Customer Services
It’s so easy to order the rep on the…
It’s so easy to order the rep on the day name was Brad was fantastic and so helpful. Also when the chair was delivered by Ionut and Matt and couldn’t fault them so polite and made sure we understood the remote before they left 100% satisfactions.
27 March 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your fantastic review. We’re delighted to hear that ordering was so easy and that Brad gave you such helpful and friendly service on the day.
It’s also wonderful to know that Ionut and Matt made delivery just as smooth. We’re proud of our team, and it’s great to hear they were polite, thorough, and made sure you were fully comfortable using your new chair before they left.
Your 100% satisfaction means a lot to us. If you need anything at all, we’re always here to help.
Warm regards,
The Willowbrook Team
Simon Williams was very helpful and…
Simon Williams was very helpful and explained everything very clearly. 100% delighted
27 March 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely review. We’re delighted to hear that Simon was so helpful and made everything clear for you. Your 100% delight means a great deal to us, and we’re so pleased your experience was such a positive one.
If there’s anything more we can help with, we’re always here.
Warm regards,
The Willowbrook Team
Excellent service from everyone involved
The Sales person was very helpful in demonstrating the bed and gave full details of how the bed worked. I booked the order two days after he visited, having decided not to contact other providers.
Dean and Matt delivered the bed and made sure that it was in working order. They were professional but friendly and were a pleasure to have in the house.
25 March 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely review!
We’re delighted to hear that your experience with our team was so positive from start to finish. It’s wonderful to know that our Sales Specialist provided a clear and helpful demonstration, giving you the confidence to choose Willowbrook without needing to look elsewhere.
We’ll also make sure that Dean and Matt hear your kind words they take great pride in delivering and setting up each bed with care, and they’ll be thrilled to know their professionalism and friendliness made such a good impression.
Thank you again for choosing Willowbrook. If you ever need anything in the future, we’re always here to help.
Warm regards,
The Willowbrook Team
Customer service poor
I was very disappointed with the service we received. My dad chose a bed with a bespoke mattress, this was not cheap but we were reassured by the salesman that we were getting a good deal . We had to take his word as there does not seem to be any published prices anywhere. Following the order we had to wait three weeks for delivery , My dad waited in for the delivery only to be contacted late in the day to say it would not be arriving as the drivers had gone over their hours . We had already cleared the old bed ready for collection so my dad had to sleep in his armchair until it was delivered a week later . Unfortunately after using the bed for two weeks my dad developed a bad back and complained that the mattress was too soft . My dad then went to sleep in his chair again . I called the company , speaking to someone who said they would get someone to call back , they didn’t , I called again the next day and I did get a call back , however they were not able to help and said they would call me back , they didn’t . I called again the next day and got informed they would exchange the mattress for a firmer one but we would . Need to pay £120 call out charge . We paid then got informed the delivery would be in two weeks . My dad has had to sleep in the chair . I am extremely disappointed in the customer service we received following payment , the salesman who sold us the product certainly painted a different picture of the company to us.
UPDATE
I contacted the customer service department as advised in the company response. I was informed that unfortunately the delivery date could not be changed but they were willing to refund the £107 call out charge.
The delivery date of the mattress arrived and my dad waited. The delivery men arrived but unfortunately brought a 7ft mattress for a 6 ft bed, which had to be returned. My 89 year old dad is still sleeping in a chair.
I spoke again to the customer service dept.
They have given another week for delivery of the correct size mattress.
I was informed I was not eligible for a refund and return of the bed as it is bespoke and so exempt from the consumer rights act 2015 - READ THE SMALL PRINT, I believe most beds they make are bespoke, we were not given an alternative to bespoke.
I also mentioned that I had not yet been refunded £107 . I was given two reasons, the first that my review had not yet been changed, (I agreed to edit it following the refund of the £107) When I pointed out that surely that would not be the correct reason for them issuing a refund I was given a second reason, that because the delivery had not yet happened they could not yet refund the money.
We are waiting the delivery now on Tuesday, until then my 89 year old dad is still sleeping in his chair.
UPDATE - My dad has received his mattress and refund of £107, this is a much firmer mattress and my dad has found it very comfortable.
26 March 2026
Unprompted review
Reply from Willowbrook
Hello,
Thank you for your review, we are very sorry to hear of your experience, unfortunately we are unable to locate an order number to allow us to investigate and find a resolution for you and your father. Could I please ask that you reach out to our customer service department to help us locate the relevant order.
Kind Regards
Customer Services
Faultless service from start to finish.
From our first enquiry I could not fault the customer service, knowledge of the salesman and the friendliness, expertise from the fitters - Dean (SWB 55797) and Rich (SWB 55795), they could not do enough for you and again was informative regarding the operation of the beds. Customers - Val and Dave Wiltshire
26 March 2026
Unprompted review
Reply from Willowbrook
Thank you so much, Val and Dave, for sharing your wonderful feedback!
We're delighted to hear that your experience with Willowbrook has been faultless from the very first enquiry. It’s fantastic to know that our sales team provided the knowledge and support you needed, and that our fitters delivered the high standard of service we pride ourselves on.
A special thank you for recognising Dean and Rich, they are dedicated to ensuring every installation is completed with care, expertise, and clear guidance on how everything works. They will be thrilled to hear your kind words.
We truly appreciate you choosing Willowbrook and taking the time to leave such a thoughtful review. If there’s anything you need in the future, we’re always here to help.
Warmest regards,
The Willowbrook Team
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