Wigisfashion Reviews 15

Reply from Wigisfashion

Mar 23, 2026

Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience—from the quick response and fast delivery to the beautiful packaging and stunning quality of the wig. It’s great to know you’re happy with your purchase! We truly appreciate your support and look forward to serving you again next time.

Reply from Wigisfashion

Mar 16, 2026

Thank you for reaching out and sharing your concerns regarding your recent order. I sincerely apologize for any frustration this situation has caused you, and I appreciate the opportunity to clarify and assist you further.

I understand that you ordered a Gandalf wig on March 4th and selected the 3–7 day delivery option, but have yet to receive it. After reviewing your order, I’d like to explain the timeline:

This wig is a pre-order item, as clearly stated in the product description.

The production time for pre-ordered items is 10–25 business days, as noted on our website. While I realize this detail may have been overlooked during your purchase, we strive to ensure all product information is transparent and accessible.

The good news is that your wig is currently in production and will be completed by early next week. Once it ships, we will prioritize its delivery to you as quickly as possible.

I completely understand the urgency of your production schedule, and I assure you that we are doing our best to get your order to you in time. If you have any further questions or would like to discuss alternative solutions, please don’t hesitate to reach out to me directly.

Thank you for your patience and understanding.

Reply from Wigisfashion

Feb 10, 2026

Thank you for reaching out to us with your feedback.

To better understand and address your specific concerns, could you please let us know if you have placed an order with our store? If so, providing your order number would allow us to look into your individual experience more closely.

We would also like to assure you that all of our wigs are produced in our own factory and undergo strict quality control checks to ensure we provide products of high standard and value. We are committed to fair pricing based on the quality, materials, and craftsmanship involved.

If you have had an experience with our products that did not meet your expectations, we sincerely encourage you to reach out to us directly via email. We are here to listen and will do our best to resolve any issues you may have.

Thanks!

Best Regards
Wigisfashion

Reply from Wigisfashion

Sep 17, 2025

Dear Becky,
Thank you for reaching out to us. We truly appreciate you taking the time to share your concerns, and we sincerely apologize for the frustration this situation has caused.
After carefully reviewing your message and the product reference (SKU: FH1201043) you provided, we were unable to locate any order under this item in our store, wigisfashion. It appears this product may have been purchased through a different retailer.
Based on the product details you shared, we found a matching item from another website:
🔗 Monofilament Grey 8 Straight Short Layered Human Hair Wig
We recommend contacting their support team directly at service@wigservice.com for further assistance with your order. They will be best positioned to help resolve any issues related to product quality, delivery, or refunds.
We kindly ask that, since your experience does not relate to our store or services, you consider removing any negative reviews posted under our business name. Misattributed feedback can significantly impact our small business, and we strive to provide transparent and reliable service to all our customers.
If there is anything else we can help you with—whether related to our products or otherwise—please don’t hesitate to let us know.
Thank you for your understanding.

Reply from Wigisfashion

Jul 15, 2025

Dear Christina,

Thank you for reaching out and for sharing your concerns with us—we truly appreciate your honesty. First and foremost, we deeply apologize that your recent experiences with both the Aragorn and Aegon II wigs, as well as our customer service, fell short of expectations. This is not the standard we strive for, especially for someone who has loyally supported us for nearly 8 years.

We’re truly grateful for your longstanding trust in us, and we understand how disappointing it must feel when products you rely on don’t meet your standards or when your feedback isn’t acknowledged as it should be. Regarding your reviews not appearing on our site, we take transparency seriously and will investigate this immediately—your voice deserves to be heard.

To ensure we address every detail of your experience thoroughly, could you kindly email us directly at cs@wigisfashion.com. This will allow us to prioritize your case, review your history personally, and work toward a resolution that truly reflects our appreciation for your loyalty.

Your satisfaction matters deeply to us, and we’re committed to making this right. We’ll be awaiting your email so we can take meaningful steps to restore your confidence in us.

With sincere apologies,

Best Regards
Wigisfashion

Reply from Wigisfashion

May 7, 2025

Thank you so much for taking the time to share your kind words and review! 💖 We’re absolutely thrilled to hear that your experience with us was smooth, from our prompt email communication to the timely delivery and the quality of your synthetic lace-front wig. Knowing that the product met your expectations and matched its description perfectly makes our day!

Your trust means everything to us, especially when trying a new shop can feel uncertain. We’re committed to keeping our service personal, professional, and always "human" (no robots here, promise! 🤖❤️).

Best Regards
Wigisfashion

Reply from Wigisfashion

Mar 20, 2025

Hi Olga,
we are sorry to hear that, our customer service team is working closely on your case. Should you have any question, please feel free to contact us again at cs@wigisfashion.com. Thank you

Reply from Wigisfashion

Dec 12, 2024

We are sorry that your emails went to our junk mail, that's the reason we can't reply you promptly. Anyway, we sent your item off today. The tracking number for the package is WG293289971GB. It can be tracked at https://www.yuntrack.com/parcelTracking?id=WG293289971GB later. We believe the item will reach late next week. Please keep us updated upon the arrival of it.

Many thanks!

Best Regards
Wigisfashion

Reply from Wigisfashion

Feb 9, 2023

Hi David,
We believe there could be some misunderstandings between us. One of your items is back-ordered, the production time takes about 1-2 months. That's the reason we can't send your items off promptly. We did reply your message on the 27th of Jan.. Please have a check. Anyway, we got your items almost ready and can send them off soon. If you have any other concerns, please emaill us: cs@wigisfashion.co.uk. We will come back to you ASAP. Many thanks!

Best Regards
Wigisfashion