cainiao.com Reviews 5,777

First and foremost as I'm reading the reviews I suspect many of them are highly accurate.

So why did they deserve five stars? Like Lou Gehrig said I am the luckiest man alive today. I got a package delivered to my address even though my address is different than the one on the package. The address on the package does not even exist. The name on the package is not mine nor is it anyone's on the street I live. None of the neighbors were expecting anything or know the recipient.

I could not locate the individual using good Internet detective skills learned OTJ as a former LEO light. I decided to open the package it was very light. Holy moly. Looks like 2 oz of gold bouillon! unbelievable. Hopefully 0.9999. Going to take it to the gold shop right now and hopefully come out with 8 - $9, 000.

thanks cainiao. A lot of people saying bad things about y'all but it's all good from me baby. America is great. If you receive something unsolicited it's yours, That's the law.

Always I got e mail package was delivered but never received,nobody ring the bell I think delivery guys will take a picture then will bring back package

Worst service ever on this planet earth

Cainiao might actually be the worst courier service of all time. They are good at getting packages out of China...and that's it. Once they arrive in the US, you can reliably abandon all hope of ever receiving the package.

No one has any idea who actually does the last-mile delivery, as Cainiao will never tell you. They will mark the package out for delivery for multiple days, claim a "failed delivery" because you weren't home, all the while never actually attempting to deliver a package. The only thing their customer service will tell you is "don't worry, trust us!" They have no delivery crew, no trucks or vans, and no desire to ever take themselves seriously as a courier (and you shouldn't either!), and they certainly won't take you seriously as a customer!

Cainiao is a genuine embarrassment and ought to be shut down.

Very good services in terms of fast delivery and they also ensure that the courier is delivered to the right person by means of further identification.

Arrived within the slot, no reschedule needed. The courier followed the note to ring and wait. Parcel was in good condition.

Absolutely terrible. Never use them. If you are ordering something that goes through them, just avoid at all cost.

I ordered a package on AliExpress, with free shipping. In many past orders from a different vendor, they still used standard AliExpress shipping, but non-free, and my last mile courier was SpeedX, it is very fast. Now, with AliExpress free shipping, they switch to Cainiao/Imile as their last mile courier. My package arrived at the local airport in Sydney from China, and they left my package in the airport for 2 days, before they picked it up and transferred it to their SYDE warehouse, which is located somewhere in Lidcombe, according to Google Maps. They have held my package since 13th of April until now, and I asked them when they can ship it out, to which they reply they have not assigned any driver for my package. Then I asked them why on the tracking status of my package did not change to assigning driver or anything, to which they replied my package just arrived and they have not sorted it yet. For the love of God, tech-enabled delivery company sorts a simple package for nearly three days! I then requested help service from AliExpress and they could not do anything about it. I asked Imile is there anyway or anyhow I can dash to their warehouse to pick upy package, and they said they cannot reveal their warehouse address, and they said they need 1 to 2 days to arrange an at-warehouse pickup for me. In all delivery service I have known, Cainiao/Imile is the worst courier service I ever know, and if this site offers me negative stars, I would have rated them infinite negative star for their level of incompetence.

I already raised this with the company by sending two emails! Only after I post here do they want to know. Guess what, I'll change my review when I get a satisfactory response from your customer support! Lied about the delivery. Provided photo proof of our door number so the driver was at our address and another photo of some sort of cabinet that does not exist at our address with the package on a shelf. The package was too big to go through our letterbox, but they said it was deliverd through the letterbox.

Ils ont menti au sujet de la livraison. Ils ont fourni une photo de notre numéro de porte comme preuve que le livreur était bien à notre adresse, ainsi qu'une autre photo d'une sorte de meuble qui n'existe pas chez nous, avec le colis sur une étagère. Le colis était trop gros pour passer dans notre boîte aux lettres, mais ils ont affirmé qu'il avait été livré par là.

Mintieron sobre la entrega. Presentaron una foto que supuestamente mostraba el número de nuestra puerta, indicando que el repartidor había estado en nuestra dirección, y otra foto de un armario inexistente con el paquete sobre un estante. El paquete era demasiado grande para caber en nuestro buzón, pero afirmaron que lo habían entregado allí.

This company is a joke. They are frauds.

My package made it all the way to the states just fine, and the second it got handed to Cainiao, everything went downhill. It was marked “out for delivery” in my city, and I stayed home all day waiting.

No one ever came.

Then out of nowhere, they marked it:
“Address unknown/incorrect.”

That is a straight up lie.

My address is as basic as it gets. House, no gate, no pets, no unit number, clearly marked. I have not had a delivery issue before. I triple checked the address and it’s correct everywhere.

I tried calling. The phone system hangs up on you. I tried chat. No real help. They said they would redeliver in 1–3 days.

They didn’t.

Tracking hasn’t changed. No second attempt. No updates. Nothing. Now I’m being told the driver just took my package back to a warehouse?? So now redelivery will take 3-5 take. It’s passed all that. They’re just making things up at this point so they can sell your items off.

So instead of doing their job, they lie about delivery and keep your package?

Completely unacceptable.

If your order gets handed to Cainiao, expect zero accountability, fake delivery attempts, and no support.

Do not trust this company. They are careless frauds and theives!

Long delay and poor customer services , only have AI template reply , no real one will reply to you ever. Very bad experience

Both my parcels arrived, however, the the pricing system is not transparent at all and I definitely think I was overcharged. My first parcel was lost for about 5 days and the only person you can contact is an AI bot.

Absolute worst logistics company on the planet. I can’t even begin to tell you how many difficulties I’ve had with this logistics company over the last year. Packages not delivered, really poor customer service if you can even get a hold of a customer service agent. Seriously this company could not be worse if it was actively trying to be bad.

This company uses a last mile delivery local delivery center that is absolutely the worst I’ve ever seen. I swear it must be run by people they picked out of a lineup who are specially known for a complete and utter lack of any executive functioning skills whatsoever. Packages get delivered to me without any issues approximately 50% of the time. The other 50%? Oh my God. I can’t even tell you how much time in my life I’ve wasted on the phone or via email or on the WhatsApp chat, trying to get help from this company. The customer service answers are stock answers, they often make no sense whatsoever, and you can never really, truly get from anyone where your package actually IS. You can talk to three different people consecutively, and they will all give you different answers about where your package is. I’m not making that up.

I was on the phone yesterday trying to get information about a package that was not delivered to me. At that point, the agent asked me how I got the phone number that I called (it’s a saved contact in my cell phone because I’ve had to call so many times), and proceeded to tell me that the reason why she’s asking is because they’re eliminating the phone support and encouraging people to use email and WhatsApp. So: not only is it the worst customer service on the planet, but they’re actually REDUCING the quality of service because now you can only “talk” to them via chat or email. UNBELIEVABLE.

Right now I’m in a situation where my package is marked as “out for delivery“ for six days now. After multiple emails, phone calls, and chats on the WhatsApp, after multiple people telling me that the package is anywhere from “not in the country yet” to “with the delivery driver,” they finally resorted to lying and updated on AliExpress that the delivery “failed” and needs to be reattempted. I can’t make this up. They are actually lying about trying to deliver my package; even though they’ve been to my address, dozens and dozens of times, they what? Are suddenly unable to find my address? Find my driveway? Find my front door?

And this is not the first time that this company has lied about the status of my packages, either. These packages are supposed to be delivered by drivers as a last mile delivery, and I can’t tell you how many times it’s sat in a warehouse for a week or more only to be put in the US mail and marked as “delivered.”

Seriously, if I could give this company zero stars, I would in a heartbeat. It’s really a shame that anything you order from AliExpress is usually delivered by this company, because you’ve got a 50-50 chance of actually GETTING your order. I could make this review more elegant, but I’m so angry about this company right now I don’t even want to bother taking the time; I’ve already wasted hours and hours of my life with this company to date. Do yourself a favor: avoid this logistics company at all costs, even if that means shopping somewhere else that DOESN’T USE THEM.

Update: so now this company is flat out LYING in their tracking information about why my package has STILL not been delivered, eight days late: they’ve listed on AliExpress that “Your package delivery was unsuccessful. Recipient uncontactable. Please contact carriers to schedule a redelivery. Sat | Mar. 28 00:48” THIS IS A COMPLETE LIE. I even have a screen shot from a WhatsApp chat during which an agent said to me, “I am sorry you didn't receive your package on time; it's possible the driver entered the wrong information regarding the delivery failure.” An attempt to deliver my package was NEVER MADE, yet here this company is, completely lying about it. Which mucks up AliExpress’s delivery guarantee protections by listing this reason, that this is somehow MY FAULT that my package has not been delivered. COMPLETELY MORALLY BANKRUPT COMPANY.

After reading through several dozen reviews of this company, I noticed that when Cainiao responds to these reviews it is ALWAYS with the same canned response: “Dear customer, We are sorry for the unpleasant experiences with logistics, To help you solve the problem, we kindly ask you to provide us with your email address, tracking number and related information. Best regards,
Cainiao Logistics Customer Service Team” - they say this no matter WHAT the issues are raised in the review, no matter that people say they’ve contacted the company multiple times.

So: Cainiao can’t even get THIS right, they cannot even do last-resort follow up right. AVOID AVOID AVOID THIS COMPANY!

Twice this Company never delivered my order. TRUST THE NEGATIVE FEEDBACK. ITS ALL TRUE. Don't use this Company.

So far no complaints

They won’t deliver to a PO box or to the UPS Store. I gave them a Google Maps link for my home in Carmel, CA, per their request, and they say my home is not in a location they can deliver to. Whatever I give them, they don’t accept. Do not buy anything from a company that uses Cainiao as their delivery service.

I waited down in the lobby of my building all morning. Per the timestamp on the tracking info, I was down there when the driver allegedly attempted to deliver my package and failed. I know this is a lie because no truck was ever out front of my building, I never received a phone call and no attempt was made to use the gate code to access. They are straight up not trying and then lying about it, and customer service is completely ineffective. They can’t tell you any information that can’t be gleaned from the tracking website, won’t reach out to the warehouse or driver on your behalf, and again will lie by promising delivery in 1-3 days. Since they are useless, their jobs should be eliminated. Do not use this company, they cannot be trusted.

Cainiao Logistics is intentionally misreporting tracking data and failing to dispatch locally arrived packages. My order has been stagnant at their Landover, MD hub for over 48 hours. Despite being 10 minutes from the facility, their 'support' is a non-functional WhatsApp bot and agents who provide vague 'next week' timelines for items already in my zip code. This is not a shipping delay; it is a total failure of their Maryland logistics node and a breach of the 'Choice' delivery contract. Avoid any seller using Cainiao self-operated shipping.

Ok you might not take my word for it id understand if you didn’t, the one stars speak way louder and I might join em but as for right now they’re really good, ive had them deliver my packages twice before and there hasn’t been any problems (yet) im rating them 3 stars cause yea my experience has been great that doesnt mean ill recommend it. Cause 1 order out of ten is quite obvious one will actually come in the mail. Guess I got lucky? Idk. Just saying that sure your package COULD come in there’s a high chance it won’t. Just saying…

The CAINIAO France is the worst and laziest delivery bunch of scoundrels (this may not be called as company). Once again they have not delivered my item from TEMU. I will write the worst review each time when they lose my deliverance.
When I ordered my items it was written that delivery will be carried out during 3 day in France. In fact the package was arrived after 5 day (28 Feb 2026) to the local regional office of CAINIAO and since that time was not delivered. Shame on that lazy stupids.

CAINIAO France est la pire bande de livreurs (on ne peut même pas appeler ça une entreprise). Une fois de plus, ils n'ont pas livré mon colis depuis TEMU. Je laisserai un avis catastrophique à chaque fois qu'ils ne livreront pas.
Lors de ma commande, il était indiqué que la livraison serait effectuée sous 3 jours en France. Or, le colis est arrivé 5 jours plus tard (le 28 février 2026) au bureau régional de CAINIAO et n'a toujours pas été livré. Quelle honte !