I bought eighteen bags of sub-base material over two visits to the Reading store and was very pleased with the value for money. On my second visit a number of the bags unfortunately were split and som... See more
Company replied
Location
Switch location709-731 Oxford Road, Unit A, Reading Retail Park, Reading Berkshire, RG30 1PR, GB
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See what reviewers are saying
Really happy with my visit, I came in to pick up a few things for a DIY project at home and wasn’t completely sure what I needed. One of the colleagues was really friendly and helpful and pointed me i... See more
Company replied
I had a really positive experience at Wickes and was very impressed with the level of customer service. The staff were friendly, approachable and more than happy to help when I needed it. What re... See more
Company replied
I can get stuff at Wickes that I can't get from other local DIY outlets - and often in sensible quantities (ie not having to buy 200 screws if I only want 1), but I do get frustrated with the lack of... See more
Company replied
Company details
About Wickes - Reading
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
709-731 Oxford Road, Unit A, Reading Retail Park, Reading, Berkshire, RG30 1PR, United Kingdom
- +441189588288
3.7
Average
87 reviews
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Helpful all the way through including…
Helpful all the way through including design suggestions and colour matching and contrasts etc.
Although I understand that costs for specialist services such as plasterers, electricians etc. can be difficult the final costs were rather more than estimated but must say that it was well organised and a good result was achieved
25 June 2024
Unprompted review
Reply from Wickes - Reading
Hi Richard, thanks for taking the time to share this feedback, we are pleased to hear that the team where helpful throughout the process and that you love the end result, we appreciate you taking the time to let us know. RD
The worst customer service at Reading store.
2 items ordered via click and collect. When I got to the store only 1 item available no suggestion how to resolve the issue just, do you want the 1 thing or a refund?
Eventually agreed to send to me on next day delivery. Next day only 1 thing arrived. Contacted the store they had made a mistake, again. Would I like a refund or collect the missing item? Wouldn't entertain it being delivered. No offer of compensation and accused me of being rude. When asked how I was rude he was unable to justify his accusation.
11 July 2024
Unprompted review
Reply from Wickes - Reading
Hi Stuart, Thank you for taking the time to leave your Trustpilot Review. We're sorry to learn about your experience regarding the issues you faced with your order and the customer service you received. We have requested more information from you via Trustpilot so that we can look into this further. - FB
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