Wickes - Reading Reviews 

I had great service from the beginning from my design consultant Nathan, who designed the kitchen with all of my ideas within the scope of the size of the room, making it both beautiful and practical. The units are of a very good quality and the worktop is stunning. I had a great installer, Erwin who has done an amazing job not only with the kitchen but with the extras that were needed to complete the kitchen in the time scale specified. Both Nathan and Erwin have been very professional and I have had a very positive experience.

Kitchen arrived with half of it damaged or missing 10 weeks later I’m still waiting for a base unit corner post. I’ve had 2 wall units and a corner unit arrive since it was reported but no corner post. They tried to deliver another unit today but I don’t have the room for any more incorrect parts.
The design team and store manager washed their hands of it said it’s customer service now. Customer service sent the last unit. On hold for over an hour waiting to speak to someone.
I would not recommend Wickes as they don’t give a flying f@ck once you’ve paid for it

Elizabeth in kitchen design was incredibly patient and helpful. I am at an early stage of sorting out my plans. She could not have been more supportive. I had a very positive experience.

I ordered 4 large bags of garden soil.I was phoned just before delivery to let me know plus the delivery driver was so helpful bringing the bags inside my door.He was a really nice man.

Emma did. She was attentive, got us help, and was conscientious to others queuing when our order took a bit longer than usual. Lovely manner, and professional.

The team in the Reading branch are excellent always there to help
The branch is clean & tidy
Olivia & Emma is a great credit to the company

Olivia from reading west branch was excellent and helped us out and made it very easy for us to navigate the store and helped us purchase what we needed 10/10

I have been very happy with the service provided by Simon and the Red Dragon team. Simon is helpful and responsive and the team has been polite, friendly and respectful at all times. I’m really pleased with my new bathroom and the work they have done.

Over 2 days, December, i visited the new store at riverside northampton. To my surprise the store is so modern, bright and welcoming. It was a great to be catered for by four different staff members that know the products in stock. They are William, Tatyana, Tracie and Charlie's.
Keep up the good work.
Pat Grimes
AP&B PROPERTY SERVICES.

We had a mixed experience with Wickes. Our fitters the Red Dragon crew with Simon and our fitter Claudio were fantastic. A really high quality finish. However we had issues with Wickes with huge delays in delivery and I am still awaiting resolution with Wickes. Really not happy with Wickes at this point and if wasn’t for the fitters this would be 1 star.

Ordered something online and got 9 pages of crap. Just needed the order number, love to see how this matches their environmental policies, I assume they have a major stake in ink jet cartridges and print paper. Very disappointed, perhaps time to sack some IT staff.

Really helpful and informative, spoke with Olivia who made the process extremely easy and gave amazing suggestions

What a great experience, I’m currently renovating a house and needed some supply’s, a very helpful worker Olivia took the time to show me around the store and different products and explained the difference they have. She was fantastic and made me feel confident with my purchase! If you visit wicks I hope you find Olivia as she was amazing and everything you could ask for in a member of staff!!

Hi there,
I visited Wickes on last week and Emma was very experienced and helpful .

I want to recommend Emma , she is very knowledgeable about the products and services.
I’m so thankful she helping me each time when I’m visiting the store and she working .
Thanks

We went in the Reading branch ahead of our appointment time. We looked around and our appointment time we approached the counter. They told us we do not have appointment.
I showed the email. they told as it was done on the website, They did not have record????????

And we should make another appointment which is available on 15th of October???????

Really?????

Wasted our time

We ordered a Wickes kitchen for a rental apartment, only after placing the order to be informed that the Install could only take place 2 months after our desired date. We also ordered replacement bathroom panels, which we then discovered were never ordered by the Wickes representative in Reading. To mitigate risk we also requested that the kitchen be delivered 2 weeks prior to the install and checked all the items, only then to discover during the install that items were not included in the delivery. The rental apartment is an hour away, today was informed by Wickes that the missing items were to be delivered, went over to the apartment to WAIT, only to find out at 17:50 that the alert on delivery was for a Warehouse delivery from DX to Wickes and that the Wickes delivery would now be on the 22/09 to our home which is not the delivery address, and after the installer has departed. This is not the experience we expected.. and based on this will not use Wickes again. Can do much better. This Kitchen was ordered in April. All messages that we have left for our designer at Wickes - we have never had a response to. Each time we have had to drive through to find someone to respond

I ORDERED ONLINE, i ordered kitchen worktops and upstand. i was told you will get your order within 10 days. it doesn't say its coming from a 3rd party[CARYSIL SURFACES]. Nearly 4 week go by so i ask for a refund. WICKES said you will get a refund within 14 days. CARYSIL AND WICKES STILL NOT GIVING ME A REFUND. I DONT KNOW WHEN I WILL GET MY MONEY BACK

Struggled with the selection of exterior paint in store but Olivia was extremely helpful and I found what I was looking for eventually. Excellent customer service, which is so rare these days!

I have been using wickes for a long time now and everytime i order click and collect its always there when its time for me to collect.All the staffs are very friendly and specially Olivia the duty manager,i will always be using Wickes Oxford Road 1st before any other merchants as the 10% trade discount makes a difference when you add them all up through the years so keep up the good work Wickes Oxford Road,Reading
Juanito Santos