Popular clothing range for teens but sizing seems inconsistent and they do not offer size exchanges. They only offer store credit for returns (unless damaged) with a $10 return fee! For the expensive... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super fast delivery time & Amazing after sale service. My dealings with Poppy were easy & prompt,she made my experience positive, absolutely fantastic service. And the quality of their products are a... See more
Company replied
I highly recommend White Fox Boutique! The quality of clothing is amazing and I always find what I’m looking for. I had to do some returns but missed the return window but sales assistant Lili was ver... See more
Company replied
Literally a lifesaver of a company. The halter neck tops that I bought are stunning. The tops fits perfectly, securely in place. And the quality is amazing too materials are soft and tops are seamless... See more
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Company details
About White Fox Boutique
Information provided by various external sources
W H I T E F O X
White Fox Boutique is an Australian label loved by celebrities that offers the latest trends at affordable prices. All styles are designed inhouse to make you stand out. Worldwide express shipping available.
Contact info
45-49 Dunning Avenue (no public access), 2018, Rosebery, Australia
- info@whitefoxboutique.com
- www.whitefoxboutique.com
3.3
Average
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was ok the conversation for your end…
It was ok the conversation for your end sounded nice and apologetic even though it wasn’t your guys fault for what happened.sucks for me though bc when I went back on the site to reorder it for my big 18th birthday,there was none available anymore.
9 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your review Kaylee!
We're so sorry to hear you missed out on reordering your item for such a special occasion.
We completely understand how disappointing that would have been.
We truly appreciate your kind words about our Customer Service team, and we hope we can help you find something you love in the future.
Kindest,
White Fox
Excellent customer service and very…
Excellent customer service and very understanding. Not just a number! 5 Star *****
15 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Joanne!
We're so happy to hear you felt supported by our Customer Service team.
Providing a genuine and personalised experience is so important to us, and we're thrilled this came through during your experience.
We truly appreciate your support and hope to see you shopping with White Fox again soon! xx
Kindest,
White Fox
Really helpful Customer Service advisor…
Really helpful Customer Service advisor Martyna, understood the urgency and importance of the email. Really polite and got the issue resolved.
16 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review!
We're so happy to hear Martyna was able to assist you with care and understanding.
We'll be sure to pass your kind words on to her!
We truly appreciate your support and hope to see you shopping with White Fox again soon.
Kindest,
White Fox
They made it very seamless for me to…
They made it very seamless for me to return my item when I accidentally sent them the wrong one, I’m happy with the customer service
15 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Rachel!
We're so happy to hear our Customer Service team was able to help make the return process as smooth and seamless as possible.
We truly appreciate your support and are so glad we could assist. We hope to see you shopping with White Fox again soon!
Kindest,
White Fox
Returned a hoodie top
We unfortunately had to return a top as I had incorrectly measured my granddaughter. After their AI foxy had given me alot of clear detail about the return procedure (which was painless), I waited 6 days before contacting them again.
Martyna, their agent took over and explained the refund was ready to be credited to the account. I reordered a smaller size and am positive Martyna rushed through the return. This is because it's my granddaughters birthday this weekend. What amazing customer service. I expect the parcel tomorrow so am over the moon. Thank you again Martyna, you are an absolute saviour.
8 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review!
We're so happy to hear Martyna was able to make the return process easy and help get everything sorted in time for your granddaughter's birthday.
We'll be sure to pass your lovely feedback on to Martyna, she'll be thrilled to hear it!
We truly appreciate your support and hope your granddaughter loves her new top.
Thank you for choosing White Fox! xx
Kindest,
White Fox
Great communication from Customer Service
Even though my package was delayed and had multiple complications, the support I received was 5 stars! I really appreciated the constant communication and help offered and will not hesitate to purchase from Whitefox Boutique again. Aswell, the quality of all the clothes I’ve bought from here has been really high.
9 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Ruby!
We're so sorry your order experienced some delays, but we're thrilled to hear our Customer Service team was able to support you every step of the way.
It means so much to know our communication and assistance made a positive difference, and we're so happy you've loved the quality of your White Fox pieces.
We truly appreciate your patience and support, and can't wait to have you shopping with us again soon!
Kindest,
White Fox
Customer service was very helpful when…
Customer service was very helpful when dealing with a credit issue. The response was immediate and helpful.
15 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Lauren!
We're so happy to hear our Customer Service team was able to assist you quickly and resolve your store credit query.
We truly appreciate your kind words and support, and hope to see you shopping with White Fox again soon!
Kindest,
White Fox
The prompt attention to our situation…
The prompt attention to our situation and the replacement of the sweatshirt was excellent customer service
4 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Margaret!
We're so happy to hear you were pleased with the prompt support from our Customer Service team and that we could organise a replacement for you.
We truly appreciate your kind words and support, and hope to see you shopping with White Fox again soon!
Kindest,
White Fox
No size exchanges available
Popular clothing range for teens but sizing seems inconsistent and they do not offer size exchanges. They only offer store credit for returns (unless damaged) with a $10 return fee! For the expensive prices of the items, it’s not worth the risk or cost.
1 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you for taking the time to share your feedback Amanda.
We're sorry to hear you were disappointed with your experience.
While we don't offer direct exchanges, eligible returns can be made for store credit so the correct size can be repurchased.
We appreciate your comments regarding sizing and will be sure to pass your feedback on to our team.
Thank you again for sharing your experience.
Kindest,
White Fox
Reliable
Fast shipping, easy returns and were quick to reply with any issues
15 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Kelly!
We're so happy to hear you had a great experience with our fast shipping, easy returns process, and responsive Customer Service team.
We truly appreciate your support!
Kindest,
White Fox
The service was so nice and quick
The service was so nice and quick, and Elise was so helpful
1 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Sally!
We're so happy to hear Elise provided such quick and helpful service. We'll be sure to pass your kind words on to her!
We truly appreciate your support and can't wait to see you shopping with White Fox again soon.
Kindest,
White Fox
Bad product and expensive returns
Product arrived far too small, then it was extremely expensive to return. They only give you a full refund if you get a credit note, and they charged tax as extra not the advertised price. It was a complete waste of money.
13 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you for taking the time to share your feedback. We're sorry to hear you were disappointed with your experience.
We understand sizing can be frustrating when an item doesn't fit as expected. Our size guide is available on each product page as a general reference, however fit can vary depending on the style and design of each garment.
For returns due to sizing or change of mind, eligible returns are processed in line with our Returns Policy, with store credit issued for the item value. We appreciate your feedback regarding the returns process and will be sure to pass this on to our team.
Thank you again for sharing your experience with us.
Kindest,
White Fox
Elise was a great customer service…
Elise was a great customer service associate. She responded in a very timely manner and was very responsive with each email. She is great, thank you so much for making the return process simple.
13 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Yasmine!
We're so happy to hear Elise provided such quick and helpful service. We'll be sure to pass your kind words on to her!
We truly appreciate your support and can't wait to see you shopping with White Fox again soon.
Kindest,
White Fox
The customer service is terrible
The customer service is terrible. I had a store credit which I have applied for the next purchase. Credit was applied on White Fox checkout page. I have choose PayPal payment option. Without any warnings PayPal was charged the whole amount.There was
no way to cancel transaction. White Fox customer service refused refund, claiming that charging me amount without store credit was not their fault, but PayPal feature. They keep insisting that their payment site works correctly. They did not provide any traces of transaction and closed the case, despite me insisting on refund. I think they should be forbidden to do business in USA, because their online store is out of third world and their service is also out of third world. Somehow their subpar payment system is customer’s problem. Rude and disrespectful customer support. Please don’t do business with them
11 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you for taking the time to share your feedback Sheba. We're sorry to hear you were disappointed with your experience.
We understand how frustrating it would be to expect your store credit to apply and then see a different amount charged at checkout.
Our team has reviewed your enquiry and provided the available information regarding the transaction.
We’re sorry we weren’t able to provide the outcome you were hoping for, but we appreciate you sharing your feedback and have passed it on internally.
Kindest,
White Fox
Very easy return with a damaged item
Very easy return with a damaged item, they got back to my email quickly. Mia was lovely
14 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Emma!
We're so happy to hear Mia was able to assist you quickly and make the process of resolving your damaged item as smooth and easy as possible.
We'll be sure to pass your kind words on to her!
We truly appreciate your support xx
Kindest,
White Fox
extremely disappointed
I’m extremely disappointed with the quality of this hoodie and the customer service. It was brand new and only worn once before being washed strictly according to the care instructions. I washed it exactly the same way I wash all of our other White Fox apparel, yet it came out with severe patchy discolouration all over the fabric.
For the price, I expected much better quality and colour fastness. The hoodie is now unwearable, and my daughter is devastated because she absolutely loved it and only got to wear it once.
To make matters worse, customer service refused to assist because the tags had been removed. Of course the tags were removed—we had to remove them so the hoodie could be worn and washed. Expecting customers to keep tags attached before discovering a manufacturing defect after the first wash is unreasonable.
Based on both the poor product quality and the lack of support when an obvious defect occurred, I can’t recommend purchasing from White Fox. I expected a replacement or reimbursement for what appears to be a faulty item, but instead I was left with an expensive hoodie that is ruined after a single wash.
13 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you for taking the time to share your feedback Helena.
Our returns policy requires items to be returned with tags attached so our team can assess the condition of the garment and determine the appropriate resolution. This helps ensure we can fairly assess all claims and maintain consistency for our customers.
We can see customer service have been back in touch to resolve this for you.
Kindest,
White Fox
faulty shoes
I received a pair of shoes that were faulty, with dents and small marks on them. There was no issue returning these with a free return and full refund.
Thanks to Olesya for their help in sorting this.
10 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Cheryll!
We're so glad to hear Olesya was able to assist you and make the return process for your faulty shoes quick and hassle-free.
We'll be sure to pass your kind words on to her!
We truly appreciate your support!
Kindest,
White Fox
Return/Refund policy - They hold your money hostage
I ordered a hoodie as a gift and upon confirmation of the order, realized it was for the wrong size. I immediately contacted them to request the order be modified to the correct size. Informed that it would not be handle due to their rapid processing time. I then attempted to cancel the order, but it was rejected. Finally received an email that the order had been canceled and now a store credit was being provided. They are now holding my money hostage and I refuse to promote a retainer like this. Worst experience dealing with this company.
13 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you for taking the time to share your feedback Irma. We're sorry to hear you were disappointed with your experience.
Our Customer Service team has been in touch to provide all the relevant information regarding your order and our policies, and to assist you with the options available.
Your feedback has been passed on to the relevant team.
Kindest,
White Fox
I am so irritated
I am so frustrated with white fox customer service. I would ask them questions and send multiple emails and they wouldn’t reply. I was having trouble with my loyalty points, and once I placed another order, the item disappeared from my cart and they said they were unable to add the item and take my points. Then, they ignored my email and processed my order already. Now I’m going to have to return the shorts that I got and then re-order it, and use my my points again to get the free item I wanted. I would be soo angry if the same thing happens where the item disappears from my cart, and I waste more money.
13 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you for taking the time to share your feedback Hannah. We're sorry to hear your experience didn't meet your expectations.
Our Customer Service team has been in touch to assist with your enquiry and provide the available options regarding your loyalty points and order.
We understand how frustrating this situation has been and appreciate you bringing it to our attention.
Kindest,
White Fox
Returns
Martyna was very helpful and understanding. Overall a 5 star experience. Thank you again
13 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Remi!
We're so happy to hear Martyna was able to provide such helpful and understanding service.
We'll be sure to pass your kind words on to her!
We truly appreciate your support and hope to see you shopping with White Fox again soon.
Kindest,
White Fox
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