White Fox Boutique Reviews 

The customer service team is fantastic, they are so helpful and reasonable! Love the clothes as well!!

White Fox is amazing in everyway & Mia in customer service was so helpful, friendly & professional!! I highly recommend to purchase from White Fox!🩷🙌

I needed to make a return and I was late doing so, emailed to ask if I could still return as I just wanted to change the size, they got back to me promptly and let me return the item as a once off. Great service

⭐ AVOID AT ALL COSTS – ONE OF THE WORST REFUND EXPERIENCES I’VE EVER HAD

If I could give ZERO stars, I would.

I am absolutely disgusted by the way this company has treated me over what should have been a simple refund.

I ordered four dresses and returned three because they weren’t suitable. One of those dresses has now conveniently become the subject of a completely unsupported “smell” allegation, and the company has decided that this is enough to keep my money and refuse my refund.

Yes — apparently a vague claim that a dress has a “smell” is now sufficient for a company to decide a customer has no right to their money back.

I asked very reasonable questions: What does it smell of? Where is the smell? Is it perfume? Body odour? Something else? What evidence do you actually have that the dress was worn?

The answers? Nothing! Just the same repetitive responses while completely avoiding the questions I was asking.

The dress was tried on briefly and removed immediately because it wasn’t suitable. The tag was still attached. I have retained all my evidence, including postage records and a video of me reopening the package and inspecting the dress when it was returned to me.

Having received the dress back, I did notice a very slight overall smell. (Not located to one area) and was not picked up when trying the dress on briefly. this does not establish that the smell was caused by me. Im now sure the smell originated during manufacturing, packaging, storage, transportation or handling prior to the dress reaching me.

And the absolute cherry on top? I had to PAY to have my own dress returned to me after they refused my refund.

they keep my money, keep refusing to provide proper evidence for their allegation, send the dress back to me, and make ME pay the postage aswell as their fee for originally returning the dress!

What an incredible way to treat a customer.

This whole experience has been exhausting, frustrating and completely unacceptable. The lack of accountability and the dismissive customer service has been shocking.

There are far too many reputable retailers out there, please don’t waste your money and time dealing with a company that makes a refund this difficult.

Think very carefully before ordering. My experience has been absolutely appalling — and I would strongly recommend taking your money elsewhere.

ZERO CUSTOMER SERVICE. ZERO ACCOUNTABILITY. ZERO CHANCE OF ME ORDERING FROM THEM AGAIN.

Very kind, straightforward

The jumpers are really good and they last so long. The colours are amazing and so many choices. the hoodies are also such good quality.

Fast response time when contacting customer service. Products are excellent quality and so cute! Oh, and incredibly fast shipping to boot!

My experience was amazing the customer serve was very good they where quick in responding and very quick in helping resolve the issue very happy they where able to help.

However when the jumpers arrived they I ordered I felt like they where not as great quality as ones I have ordered in the past but I’m still very happy that they arrive and the issue was able to be resolved. 💜

I was happy with the quick replies but not so happy with the end result.

One of the bikinis I ordered was too big on me so I had to return it and mistakenly sent WF a return meant for a different store. Ann was a god send, her customer service was the best I have ever had both in person and online. She was so patient and helped me through every step to ensure we could take care of it. She solved the problem and I can confidently say WF is setting the bar for online shopping customer service. BEYOND thankful for their help, no doubt I would shop here again.

Very quick response from the team at White Fox. Ann was especially pleasant and provided a solution so quickly. Thank you!

Cautionary tail. Read the unusual return policy before buying. Direct quote “…we do not refund for change of mind or incorrect sizing.”

If you read the sizing chart, have the correct size, and just don’t like how it fits. You’re not getting your money back.

Generic automated or AI generated company response likely to follow.

I had a great customer experience dealing with White Fox. Martyna was extremely helpful, responding quickly. My query was dealt with very swiftly. Thank you!

so helpful and kind! would really recommend

Oleysa answered my query with regards to returning my order, promptly and kindly! She made me want to continue to order from this shop.

Excellent company.
My parcel was delivered to the wrong house and Deri went out of her way to help me and re ordered my order for me.
Very happy thank you

Very poor quality and disappointing customer service.

My item fell apart during its first wear, yet White Fox claimed this was “general wear and tear” rather than a fault. Apparently it’s considered normal for their clothing to fall apart on the first wear.

I’ve also previously bought jumpers from them that washed terribly and developed marks that wouldn’t come out.

After reading other reviews, it seems many customers have had similar experiences with poor quality and being told faults are somehow “normal” wear and tear.

They eventually offered a 50% refund or store credit, but for me it’s about the principle. Clothing falling apart on first wear is not normal and consumers should expect products to be of acceptable quality and durability.

Report to Fair Trading and ACCC as their policies are against consumer rights.

I had a great experience with White Fox Boutique! Their customer service was amazing and they were very understanding and helpful with my situation. I really appreciate how quickly they handled everything and made the whole process so easy.

Awful/non existent customer service and some items are extremely poor quality. Spent over $200, 2 of the items arrived with broken zips. The sizing chart differs wildly from the sizes received, which under the laws stipulated on ACCC, this constitutes a fault however they do not care and refuse to refund. I'm stuck with $200 worth of items that I have no use for - I didn't even want a refund I just requested an exchange to non broken items and correct sizes but they literally break the law and just refuse. So disappointing as my daughter absolutely loves the clothes she has from there but won't be buying again sadly. Ripping off single mums like $200 is a lot of money for most people it's just horrible to do this to people.