White Fox Boutique Reviews 

Fast shipping, easy returns and were quick to reply with any issues

Absolutely awful customer service. I would never recommend White Fox Boutique to anyone based on my experience.

I placed my order on 27 June and returned it on 4 July. By 15 July, I was still waiting for my refund despite my return having been received over a week earlier.

I spent a significant amount of money on these items because they were for a holiday with me and my girls. To have that amount of money tied up for weeks after returning everything is completely unacceptable. When customers spend that much with your company, they should expect much better service.

From the moment my return was received, I spent hours trying to contact customer support through live chat with little to no response. When I finally did receive replies by email, they were nothing more than generic template responses telling me to wait because of a “high volume of returns.” No one gave me a proper update on my return or any realistic timeframe for when I would actually receive my refund.

Before ordering, I had heard excellent things about White Fox and its customer service, but my experience has been the complete opposite. As a customer, it genuinely felt like my concerns were being ignored. Instead of resolving the issue, I was repeatedly sent the same automated responses with no meaningful progress.

If you’re thinking about ordering from White Fox, be aware that if you need to return anything, you could be left waiting weeks for your refund while your money is tied up and you’re left chasing customer support for answers.

I will never shop with White Fox Boutique again, and I would never recommend them to anyone.

The service was so nice and quick, and Elise was so helpful

Product arrived far too small, then it was extremely expensive to return. They only give you a full refund if you get a credit note, and they charged tax as extra not the advertised price. It was a complete waste of money.

Elise was a great customer service associate. She responded in a very timely manner and was very responsive with each email. She is great, thank you so much for making the return process simple.

The customer service is terrible. I had a store credit which I have applied for the next purchase. Credit was applied on White Fox checkout page. I have choose PayPal payment option. Without any warnings PayPal was charged the whole amount.There was
no way to cancel transaction. White Fox customer service refused refund, claiming that charging me amount without store credit was not their fault, but PayPal feature. They keep insisting that their payment site works correctly. They did not provide any traces of transaction and closed the case, despite me insisting on refund. I think they should be forbidden to do business in USA, because their online store is out of third world and their service is also out of third world. Somehow their subpar payment system is customer’s problem. Rude and disrespectful customer support. Please don’t do business with them

Very easy return with a damaged item, they got back to my email quickly. Mia was lovely

I’m extremely disappointed with the quality of this hoodie and the customer service. It was brand new and only worn once before being washed strictly according to the care instructions. I washed it exactly the same way I wash all of our other White Fox apparel, yet it came out with severe patchy discolouration all over the fabric.

For the price, I expected much better quality and colour fastness. The hoodie is now unwearable, and my daughter is devastated because she absolutely loved it and only got to wear it once.

To make matters worse, customer service refused to assist because the tags had been removed. Of course the tags were removed—we had to remove them so the hoodie could be worn and washed. Expecting customers to keep tags attached before discovering a manufacturing defect after the first wash is unreasonable.

Based on both the poor product quality and the lack of support when an obvious defect occurred, I can’t recommend purchasing from White Fox. I expected a replacement or reimbursement for what appears to be a faulty item, but instead I was left with an expensive hoodie that is ruined after a single wash.

I received a pair of shoes that were faulty, with dents and small marks on them. There was no issue returning these with a free return and full refund.

Thanks to Olesya for their help in sorting this.

I ordered a hoodie as a gift and upon confirmation of the order, realized it was for the wrong size. I immediately contacted them to request the order be modified to the correct size. Informed that it would not be handle due to their rapid processing time. I then attempted to cancel the order, but it was rejected. Finally received an email that the order had been canceled and now a store credit was being provided. They are now holding my money hostage and I refuse to promote a retainer like this. Worst experience dealing with this company.

I am so frustrated with white fox customer service. I would ask them questions and send multiple emails and they wouldn’t reply. I was having trouble with my loyalty points, and once I placed another order, the item disappeared from my cart and they said they were unable to add the item and take my points. Then, they ignored my email and processed my order already. Now I’m going to have to return the shorts that I got and then re-order it, and use my my points again to get the free item I wanted. I would be soo angry if the same thing happens where the item disappears from my cart, and I waste more money.

Martyna was very helpful and understanding. Overall a 5 star experience. Thank you again

Olesya was very helpful when sorting my returns! Amazing customer service 💗

If I could give Zero stars I would. Shocking customer service products are horrible. Asked for a refund after goods returned. Denied refund so basically the have got money for nothing. I will NEVER buy of this company again they are thieves. A store credit is not good enough.

My package was send with fedex it was marked as dilivered but the photo was litteraly my package half in my mailbox while still it can easily be taken by someone while i wasn’t home. I still haven’t had my package now and they won’t help me that’s 75 euro s gone for norhing… worst experience in life!!!

Extremely helpful. Fast communication. They went out of their way to help me.

Whitefox should have free returns or at the very least free exchange for another size. It should not be a store credit. It should be a choice of a refund or store credit. They also don't offer the sale price when you need to change the size. If you are going to be an online only store, how do you expect people to get the size correct and not offer free returns. I think I'll stick with places that offer free returns.

their clothing is cute and the sweatshirts, t's and sweatpants are comfortable, however I am hesitant to order anything in the future. Their returns are costly and the website descriptions are inaccurate. I ordered according to sizing charts and some items were AT LEAST 2 sizes too small It is expensive to return things. When I contacted customer support, this was their response: Since our garments come from a variety of designers and suppliers, we’re unable to provide precise measurements for every item.

Therefore, Since they don't do exchanges, I have to still pay to return the item then repurchase and pay for additional shipping since the faulty items were less than $125.

The service I received from Olesya was outstanding. She was efficient, courteous, professional and friendly. She dealt with the query and resolution in amazing turnaround time. Thank you Olesya you are a credit to White fox

They were prompt to respond and aid in my concern.