My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve... See more
Company replied
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Review summary
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Reviews shaping this summary
A great website easy to navigate and all the tech spec detail available when you need it. Like that every item where there are used versions are accessible from product page. I have bought use produ... See more
Company replied
I thought that, given how hard it is to find the Fujifilm X100VI in stock, I’d be waiting months for mine to arrive. To my surprise, Wex delivered my dream camera the very next day! The whole proces... See more
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I recently purchased the Canon R10, Lens and various accessories. With so many grey import sites about I finally settled on Wex. I spoke to a helpful person (Danny J) and they answered all my question... See more
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Company details
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78K reviews
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Great product
Great product, best price on the web. Order was dispatched the next day and took two days to arrive from placing the order to arriving. Excellent service.
27 August 2026
Easy online purchase, thank you
Easy online purchase, made an enquiry after the purchase which was resolved with an exchange of a couple of email… thank you
29 August 2026
Easy to navigate website
Easy to navigate website. Delivered on time, good price and excellent product. Good customer communication.
29 August 2026
We ordered a spare part for a camera
We ordered a spare part for a camera, rang as we weren’t sure we’d found the correct item, the gentleman on the phone soon sorted us out with right part,we chose next day delivery, the part arrived lunch time the next day. The gentleman on the phone gave excellent customer service. Would definitely recommend this company and use them again should the need arise.
28 August 2026
Great service on the phone
Great service on the phone, and delivery was the next day, very impressed.
28 August 2026
Outstanding service
Placed two orders, both dealt with quickly efficiently and professionally ,trade in price is honoured ,outstanding service and will be back when I need upgrade
3 September 2026
Unprompted review
Contact with WEX has been pleasing.
Contact with WEX has been pleasing.
Online and telephone contact has been made and in both a good experience.
25 August 2026
Vintage Olympus camera in "as-new" condition.
Very pleased with purchase! The camera was in excellent condition; like new, in fact. A great addition to my collection.
26 August 2026
Very good delivery time from first…
Very good delivery time from first placing order to arrival at my address.
5 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
`they did their job.
26 August 2026
Reply from Wex Photo Video
MR STEVE ROGALA-KALUSKI,
We appreciate your feedback and are glad to hear that our team met your expectations. We are always working to ensure a satisfactory experience for all our customers.
Wex Customer Services
Excellent customer service
Excellent customer service. Item was delivered promptly and very well packaged.
28 August 2026
Reply from Wex Photo Video
Hello,
Thank you for taking the time to leave us this feedback on your order experience.
We are very glad to hear that the service for your order was good! However we certainly expect our used item descriptions to be as accurate as possible and completely agree that the dead pixel should have been mentioned. Sincerest apologies that this was not mentioned as expected.
I will be in touch with you directly regarding this.
Kind regards,
William
Customer Service Management Team
Great service online and in store.
28 August 2026
I have been a customer of WEX for about…
I have been a customer of WEX for about ten years
And have been very satisfied with every transaction.
26 August 2026
Professional prompt service
Professional prompt service. They have always given me the best trade-in offers and have the best most extensive stock of photographic equipment.
28 August 2026
Easy to locate my requirements
Easy to locate my requirements on the Wex website. Speedy delivery.
28 August 2026
Fast, efficient, company.
The lens was fairly priced, in good (used) condition and arrived promptly. I had no complaints, so I can't comment on follow-up service.
28 August 2026
I can be assured what I am buying is…
I can be assured what I am buying is genuine not a "will fit" Chinese copy.
Choice and price is good, delivery excellent, what is not to like.
I have been buying from WEX for years and will continue.
28 August 2026
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