My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve... See more
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Review summary
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A great website easy to navigate and all the tech spec detail available when you need it. Like that every item where there are used versions are accessible from product page. I have bought use produ... See more
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I thought that, given how hard it is to find the Fujifilm X100VI in stock, I’d be waiting months for mine to arrive. To my surprise, Wex delivered my dream camera the very next day! The whole proces... See more
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I recently purchased the Canon R10, Lens and various accessories. With so many grey import sites about I finally settled on Wex. I spoke to a helpful person (Danny J) and they answered all my question... See more
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Company details
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78K reviews
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Excellent customer service from Adele…
Excellent customer service from Adele and the team. Always a very friendly welcome and in depth knowledge of products. Would highly recommend. Thank you.
27 August 2026
Reply from Wex Photo Video
Penny B,
We're so pleased to hear about your excellent experience with our customer service team! It's wonderful to know you always receive a friendly welcome and appreciate their in-depth product knowledge. Thank you for your high recommendation!
Wex Customer Services
Amazing as always.
Amazing as always.
A great selection of goods with accurate details and advice.
A seller you can trust.
Very quick delivery as well - thank you.
25 August 2026
Reply from Wex Photo Video
Nicholas Ward,
We're absolutely delighted to hear that your experience with us is "amazing as always"! It's wonderful to know you appreciate our selection, accurate details, and quick delivery. We truly value your trust.
Wex Customer Services
Free delivery and item exactly as…
Free delivery and item exactly as described - arrived next day
27 August 2026
Reply from Wex Photo Video
Mrs Evans,
We are so pleased to hear that you received your item exactly as described and that our free next-day delivery service met your expectations. Thank you for your positive feedback!
Wex Customer Services
I found exactly the camera I was after
I found exactly the camera I was after. Immaculate condition, fast and safe delivery, and a fantastic price. Highly recommend.
16 August 2026
Reply from Wex Photo Video
Billie-Jo,
We're so pleased you found the camera you were looking for in immaculate condition! It's wonderful to hear you experienced fast and safe delivery, and found the price fantastic.
Wex Customer Services
Correctly described
Correctly described, great delivery and just what I expected from WEX as I have always had an excellent experience from them over many years.
26 August 2026
Reply from Wex Photo Video
Arthur Summers-Glass,
We're delighted to hear that the item was correctly described and that the delivery met your expectations. It's wonderful to know you've consistently had an excellent experience with us over many years!
Wex Customer Services
Reply from Wex Photo Video
Richard A,
We appreciate your positive feedback! We are so pleased to hear that your delivery was fast and that the product was well-packaged. Thank you for sharing your experience.
Wex Customer Services
Excellent customer service as always
As always, excellent customer service from Wex Photo Video. The trade-in process was simple from start to finish, and I received the new product very quickly.
26 August 2026
Reply from Wex Photo Video
Mr Reeve,
We're absolutely delighted to hear that you experienced excellent customer service and found the trade-in process simple from start to finish. It's wonderful that you received your new product so quickly!
Wex Customer Services
Reply from Wex Photo Video
customer,
We are so happy to hear that your order arrived promptly and that you found our pricing satisfactory. Thank you for your wonderful feedback!
Wex Customer Services
Super fast service
Ordered at 14:15 on Sunday and delivered at 12:45 on Monday, with free delivery.
24 August 2026
Reply from Wex Photo Video
Dave B,
We're so glad to hear your order arrived promptly with free delivery. We appreciate your positive feedback!
Wex Customer Services
I needed some genuine canon ink
I needed some genuine canon ink. Wex had it at good price so I bought it. Delivery on time. Not much more to say. John Burnett.
24 August 2026
Reply from Wex Photo Video
John Burnett,
We're glad to hear we had the Canon ink you needed at a good price and that delivery was on time. Thank you for your positive feedback!
Wex Customer Services
I normally buy from Norwich or…
I normally buy from Norwich or Cambridge branches,but I thought I would try and buy this time online.The process was quick and straightforward with the item ordered on a Sunday and delivered on Wednesday.I was impressed with how quick and easy it was.
24 August 2026
Reply from Wex Photo Video
Frank Freestone,
We're so pleased to hear that your first online purchase was quick and straightforward, and that you were impressed with the speed and ease of the process!
Wex Customer Services
Great choice of products
Great choice of products, the prices are competitive and delivery is always fast and reliable.
4 August 2026
Reply from Wex Photo Video
Lisa,
We're so pleased to hear that you appreciate our product selection and find our prices competitive. It's wonderful to know that our delivery is consistently fast and reliable for you.
Wex Customer Services
A big shout for the Putney team
A big shout for the Putney team, always so customer focused, I had a missing camera strap eyelet and they searched in the warehouse for a spare one. A small but important detail. Thank you Putney Team
24 June 2026
Reply from Wex Photo Video
Tony Samuel,
We are absolutely delighted to hear about your positive experience with our team. It's wonderful to know that our efforts to be customer-focused made such a difference, especially with finding that important camera strap eyelet. Thank you for sharing your feedback!
Wex Customer Services
Providing a fair price for my Fuji XT-3…
Providing a fair price for my Fuji XT-3 Camera in P/Ex
and helpful staff in regard to my purchase of a Fuji XT-5 camera.
The downside was that when I made contact my view was that I had secured an XT-5 on offer priced at £1249 but when I received the quote for XT-3 On accepting quote I was advised that it had been sold in the meantime. I am pleased with the one received, so no harm done!
26 August 2026
Reply from Wex Photo Video
Donald,
We appreciate you sharing your experience with us. We are pleased to learn that our team provided helpful assistance and that you are satisfied with your new Fuji XT-5 camera. We understand your initial disappointment regarding the XT-5 you believed you had secured at a specific price, and we regret any confusion that arose. We are glad that, despite this, you are happy with your purchase. Your feedback is valuable to us.
Wex Customer Services
Reply from Wex Photo Video
John Lawrence,
We're delighted to hear that you found our pricing to be very good, the ordering process easy, and the delivery exceptionally rapid. Thank you for your positive feedback!
Wex Customer Services
Reply from Wex Photo Video
Gary Dyson,
We appreciate your positive feedback! We're so happy to hear that your ordering experience was easy and that you received excellent service. Thank you!
Wex Customer Services
Late delivery, not next day as promised.
WEX sent me my item very quickly.
The problem I had was the delivery which is out of WEX control but they are still responsible.
Next day delivery, by DPD, was promised. I received a message from them next day saying my package was the next delivery on the route and would be with me within 30 minutes. It did not arrive until another 2 days later with no explanation of why.
26 August 2026
Reply from Wex Photo Video
Hello,
Thank you for taking the time to leave us this feedback on your order delivery experience via DPD.
Sincerest apologies for this delay in delivery. From checking you order and tracking information I can see the delivery service was a 2-3 working day service. Apologies for any confusion caused by DPD messaging & the subsequent delay without explanation, we certainly expect better for our customers.
We have processed a refund of your delivery charge paid as a goodwill gesture & if there is anything else we can do for you please don't hesitate to get in touch.
Kind regards,
William
Customer Service Management Team
Excellent service will use again
26 August 2026
Reply from Wex Photo Video
Derek,
We appreciate your positive feedback. We are delighted to hear that you had an excellent experience with our service and look forward to assisting you again.
Wex Customer Services
Lee Filter Adapter Ring
Excellent quality item and very quickly despatched , always found these guys deliver , many thanks !!
26 August 2026
Reply from Wex Photo Video
Andrew Baines,
We are so happy to hear you are pleased with the quality of your item and our quick dispatch! Thank you for your kind words; we truly appreciate your continued support.
Wex Customer Services
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