WestendDJ Ltd Reviews 

2,065
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 322 reviews, reviewers overwhelmingly had a great experience with this company. Regular customers frequently praise the knowledgeable store team for providing exceptionally friendly and attentive assistance across both physical retail locations and digital ordering platforms. Many everyday buyers note that acquiring professional music equipment is exceptionally simple, emphasizing the impressive product catalog selection, great overall value, and dependable shipping performance. However, some people mentioned that external courier services occasionally caused unexpected transit delays, delivery failures, or entirely missing tracking updates. A few reviewers also encountered frustrating communication gaps regarding shipping confirmations, along with prolonged wait periods for order resolution.

What people talk about most

Delivery service

Customers consistently report positive experiences with delivery service, highlighting exceptionally fast... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive in mint condition and work... See more

Service

Users describe positive interactions with service, highlighting fast postage and competitive pricing... See more

Order

Consumers find order satisfaction to be high, highlighting a smooth and straightforward purchasing process.... See more

Staff

Customers consistently note positive experiences with staff, describing them as super helpful, knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to Tottenham court Road shopfront advice on how to get started with my teenage son. Very helpful and knowledgeable. Gave great advice even though i said I would not be making a purchase there a... See more

Company replied

Rated 5 out of 5 stars

West end DJ was the perfect choice. Not only did they deliver quickly but on the day I asked for and refunded the money paid for the Saturday delivery. I am delighted with my Technics 1200s and will b... See more

Company replied

Rated 5 out of 5 stars

I never normally write reviews, but West DJ was an amazing company to deal with. The customer service was simply excellent. Always went above and beyond.Nothing was ever too much trouble when I called... See more

Company replied

Rated 5 out of 5 stars

Excellent dj shop . Always fast delivery / next day . Try to price match on occasions in the past . Good overall stock of equipment & quality items What I like most , when I phone them... See more

Company replied


Company details

  1. DJ Supply Store
  2. Electronics Store
  3. Hi-fi shop
  4. Music Store
  5. Musical Instrument Store

Written by the company

DJ and music production equipment for DJs and producers from West End DJ, London's DJ store offering DJ equipment at the lowest prices with 0% finance available over 18 months (subject to status). We offer DJ equipment deals with free next day delivery in the UK on orders over £50


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(2,065)

318 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Reloop RP7 is a perfect turntable…

The Reloop RP7 is a perfect turntable to show of my 7inc records when playing them, nice build and look nice as well. Nice and easy purchase from WestendDJ with no problems. Thanks

2 January 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Danny - enjoy the RP7.

Best regards

Gavin

Rated 5 out of 5 stars

Superfast despatch & delivery.

Good product at best price I could find. Fast despatch and delivery. Who could ask for more?

24 November 2025
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Vanessa.

Best regards

Gavin

Rated 5 out of 5 stars

Superfast delivery of DJ Mixer (day after release!)

I ordered the new Rane System One the day after release. It was after 6pm and the guys sent it strait away. It was with me the very next day! They did not have a travel case in stock but sent me information on the comparable cases so I could find one elsewhere. I highly recommend this company and will use them for all future purchases for my music business.

20 January 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your custom and taking the time to leave a review Samuel.

Best regards

Gavin

Rated 5 out of 5 stars

Top service

Top service. Ordered and arrived earlier that stated. Thanks.

9 January 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Jason.

Best regards

Gavin

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Delivered on time. Fantastic product I have not stopped using control sticker lock vinyl since it arrived. Thank you 🤩

Kind regards
Paul (DJ Madhatter)

19 January 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Paul.

Best regards

Gavin

Rated 5 out of 5 stars

Make Sure You Read Everything!

Everything was great. Good service, all went well, except...
I didn't read the text properly. I ordered a turntable that wasn't in stock. It was annoying, but not a big deal for me. If I'd needed it next day, it would have been.
My bad, totally, but be aware. Don't be a tw*t, like me. 🙄

16 January 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your review Michael.

Best regards

Gavin

Rated 5 out of 5 stars

Great service and expert advice

Great service and the advice about which equipment i needed prevented me from buying the wrong item.

15 January 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Nadeem.

Best regards

Gavin

Rated 5 out of 5 stars

Quick delivery

Quick delivery, all perfect. Thanks

12 January 2026
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Reply from WestendDJ Ltd

Thanks for your review Ian.

Best regards

Gavin

Rated 5 out of 5 stars

From the initial call and the advice I…

From the initial call and the advice I was given the service has been great. The delivery was swift and I would definitively recommend these guys.

8 January 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Ben.

Best regards

Gavin

Rated 5 out of 5 stars

Good company to deal with

Good company to deal with. Staff are helpful on the phone and know their stuff.
Quick dispatch, excellent service

9 January 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your review.

Best regards

Gavin

Rated 4 out of 5 stars

Arrival

Only bought here a couple of times. This time I wasn't expecting a quick delivery, but quickly it came, so no complaints

8 January 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your review Rob.

Best regards

Gavin

Rated 4 out of 5 stars

Ordered SL1210 online.

Ordered online.
Good follow up service.
Only issue was waiting time on delivery to Ni.but over holiday period a short wait was expected.
Quality product , well packed and received in mint condition.

8 January 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Calum.

Best regards

Gavin

Rated 5 out of 5 stars

Fast delivery and my daughter is…dj lu

Fast delivery and my daughter is absolutely made up with the dj equipment

22 December 2025
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Carol, it's great to hear that your daughter is happy with the kit.

Best regards

Gavin

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