WestendDJ Ltd Reviews 

2,066
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 322 reviews, reviewers overwhelmingly had a great experience with this company. Regular customers frequently praise the knowledgeable store team for providing exceptionally friendly and attentive assistance across both physical retail locations and digital ordering platforms. Many everyday buyers note that acquiring professional music equipment is exceptionally simple, emphasizing the impressive product catalog selection, great overall value, and dependable shipping performance. However, some people mentioned that external courier services occasionally caused unexpected transit delays, delivery failures, or entirely missing tracking updates. A few reviewers also encountered frustrating communication gaps regarding shipping confirmations, along with prolonged wait periods for order resolution.

What people talk about most

Delivery service

Customers consistently report positive experiences with delivery service, highlighting exceptionally fast... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive in mint condition and work... See more

Service

Users describe positive interactions with service, highlighting fast postage and competitive pricing... See more

Order

Consumers find order satisfaction to be high, highlighting a smooth and straightforward purchasing process.... See more

Staff

Customers consistently note positive experiences with staff, describing them as super helpful, knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to Tottenham court Road shopfront advice on how to get started with my teenage son. Very helpful and knowledgeable. Gave great advice even though i said I would not be making a purchase there a... See more

Company replied

Rated 5 out of 5 stars

West end DJ was the perfect choice. Not only did they deliver quickly but on the day I asked for and refunded the money paid for the Saturday delivery. I am delighted with my Technics 1200s and will b... See more

Company replied

Rated 5 out of 5 stars

I never normally write reviews, but West DJ was an amazing company to deal with. The customer service was simply excellent. Always went above and beyond.Nothing was ever too much trouble when I called... See more

Company replied

Rated 5 out of 5 stars

Excellent dj shop . Always fast delivery / next day . Try to price match on occasions in the past . Good overall stock of equipment & quality items What I like most , when I phone them... See more

Company replied


Company details

  1. DJ Supply Store
  2. Electronics Store
  3. Hi-fi shop
  4. Music Store
  5. Musical Instrument Store

Written by the company

DJ and music production equipment for DJs and producers from West End DJ, London's DJ store offering DJ equipment at the lowest prices with 0% finance available over 18 months (subject to status). We offer DJ equipment deals with free next day delivery in the UK on orders over £50


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,066)

319 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Guys wow my first time using Westend…

Guys wow my first time using Westend DJs and thanks for a service second to none, ordered a new mixer on a Sunday and told me I would receive Wednesday but received Tuesday fantastic service will use again 5 stars all the way 😊😊

5 January 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your review Tim.

Best regards

Gavin

Rated 5 out of 5 stars

Items dispatched quickly

Items dispatched quickly, one received the following day! Courier somehow split the order, I contacted WestendDJ who were able to give me a separate tracking link, good communication. The other came a day later.

22 December 2025
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Reply from WestendDJ Ltd

Thanks for your review Justin.

Best regards

Gavin

Rated 5 out of 5 stars

Gavin and the team were exceptional…

Gavin and the team were exceptional from the outset. My 13 year old is a keen DJ and wanted to upgrade his system. From the beginning the team gave my son time, space and comfort testing the systems and really assisted me on our purchase. It is a fantastic shop for music related purchases and we will certainly be going back for any additional add on purchases. Diana

19 December 2025
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Reply from WestendDJ Ltd

Thank you for your custom and taking the time to leave us this review Diana. We hope your son enjoys his kit and continues on his journey with DJing, he is always welcome to drop in for a mix at either branch.

Best regards

Gavin

Rated 5 out of 5 stars

Would 100% recommend this company!

I never normally write reviews, but West DJ was an amazing company to deal with. The customer service was simply excellent. Always went above and beyond.Nothing was ever too much trouble when I called, very friendly and helpful. I’d like to say a special thank you to Maria, James and Alfie, superstars :-)

19 December 2025
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Reply from WestendDJ Ltd

Thanks for your review Fiona, I've passed your kind words onto the team.

Best regards

Gavin

Rated 5 out of 5 stars

My experience has always been very…

My experience has always been very pleasant when dealing with West End DJ. My delivery was a day late but overall, the staff are very knowledgable and helpful.

18 December 2025
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Reply from WestendDJ Ltd

Thank you for your custom and taking the time to provide feedback.

Best regards

Gavin

Rated 5 out of 5 stars

Fantastic service

Fantastic service, quick delivery and great bits of kit.

18 December 2025
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Reply from WestendDJ Ltd

Thanks for your review Matt.

Best regards

Gavin

Rated 5 out of 5 stars

Technics EPS1200 stylus replacement

Item as expected and well packaged.
Great price for the item, not used yet.
Delivery was very quick.

30 December 2025
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review.

Best regards

Gavin

Rated 5 out of 5 stars

Second time buying from WestendDJ .

Second time buying from WestendDJ .. great company to buy from. reliable, good prices and quick to send items.

17 December 2025
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Reply from WestendDJ Ltd

Thank you for your review Lesley.

Best regards

Gavin

Rated 5 out of 5 stars

It arrived the next day

It arrived the next day. I haven’t had the chance to try the equipment yet, these days are always busy busy
But impressed by the prompt response

22 December 2025
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Elena.

Best regards

Gavin

Rated 5 out of 5 stars

Been shopping around for a DDJ- FLX 10

Been shopping around for a DDJ- FLX 10
In white and decided to pull the trigger via Westend DJ… super quick delivery and reliable
10/10 !! Going to buy another controller Probably an Opus and will def buy for these guys 😎😎

22 December 2025
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your custom and review Peter.

Best regards

Gavin

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