It is so refreshing to call a customer service team and actually receive brilliant service. I spoke to Becca who knew exactly what I needed to register a property. To save me waiting on the phone she... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Lyndsay at Wave has been absolutely amazing, she went out of her way to call us and sort all of our accounts out which was quite confusing as we have multiple accounts/companies. Lyndsay managed to do... See more
Company replied
Petra was exceptionally helpful. I am 84 years old. She spoke clearly and was so patient and reassured me talking me through each step of the process on my computer until I was able to see my invoice... See more
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I’m very satisfied with the customer service I received. The advisor I spoke to was extremely polite, helpful and supportive throughout the call. He took the time to explain everything clearly and... See more
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Company details
About Wave
Written by the company
Wave is an award-winning, national water and wastewater retailer and we’re here to support organisations who are working hard to run better, the businesses striving to grow faster, and the companies dedicated to going greener.
Helping our customers manage their water and wastewater is what we do. We want organisations to count on us to find efficiencies and sustainable ways to reduce consumption, to help drive down water waste, and save money on their bills. We use our specialist knowledge and expertise to support over 300,000 customers from SMEs to the Public Sector, large industrial sites to country-wide commercial organisations.
But our work doesn’t stop there. We’re committed to making a difference in local communities through volunteering, social value days and charity work, as well as enhancing belief and potential amongst the next generation as part of our Social and Sustainability Promise.
Our commitment to our people, customers and our planet has all helped us to achieve the prestigious Water Retailer of the Year award three times, in 2021, 2023 and 2025.
Contact info
PO Box 745, PE29 9PW, Huntingdon, United Kingdom
- 0333 207 9283
- hello@wave-utilities.co.uk
- www.wave-utilities.co.uk
4.8
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The young man I spoke to was very…
The young man I spoke to was very helpful but if the smart meter had done it's job and the reading had been taken properly I would not need to have rung up about it. The reading was way to high and £156 taken instead of £40ish or less. The church will now be in credit for a long while. I was told there is no way we can change this.
10 August 2026
Unprompted review
Reply from Wave
Hi Mrs Catchpole, thank you for taking the time to share your feedback with us. I'm sorry you encountered some issues with your smart meter readings, which meant you had to contact us. I'm pleased Mike was able to rectify the matter. Have a lovely day - Fiona
Reply from Wave
Hi Guy, thank you for taking the time to share your comments with us. I'm so happy to hear Mike was able to support you with your account query. I know your feedback will mean a lot to him. Have a great day - Fiona
Lesley was very professional and…
Lesley was very professional and helpful today
11 August 2026
Unprompted review
Reply from Wave
Thank you for sharing your feedback with us, Alison! I'm so pleased to hear Lesley was able to help you today! I will be sure to pass your comments on. Have a great day - Fiona
easy to deal with
needed to change a few details on the account and had the pleasure of dealing with emma who made everything really easy and fast
11 August 2026
Unprompted review
Reply from Wave
Thank you for your lovely feedback, Sarah! I'm so glad to hear Emma was able to get your account updated so quickly and easily! Have a fab day - Fiona
I never seem to get the answer I need
I never seem to get the answer I am looking for when the Limpet meter sold to us by Wave is not working, it takes months to sort and we always get told to physically check the meter, this means going down into a pit and not advisable for us to do, no matter how many times I say this it's the same response, also never any credit for the Limpet meter charge over 3 years we must be owed about £90 at a guess for the months not working! Case [221115]
11 August 2026
Unprompted review
Reply from Wave
Hi James, I'm sorry to hear your meter is not working as it should. Please can you provide us with more information so we can look into this for you? You can either respond to the request via Trustpilot, or email feedback@wave-utilities.co.uk. Thank you - Fiona
Polite & efficient
The Customer Service help lady (Sharon) who I spoke with was very polite, understanding and efficient - Thank you vm.
10 August 2026
Unprompted review
Reply from Wave
Thank you for sharing such amazing comments with us, Mr Mear! Sandra will be delighted to read your kind words. I'm so happy she was able to help with your query. Have a lovely day - Fiona
Water Leak
The customer services person was really helpful given my on-going issues with a leak and trying to find assistance with respect to payment of the arrears.
10 August 2026
Unprompted review
Reply from Wave
Hi Andrea, thank you for taking the time to share your feedback with us. I understand dealing with a leak can be very stressful, so I'm so pleased Andy was able to provide support on this and your payment. Have a great day - Fiona
Excellent service
Excellent service! The lady was very professional and nice. She helped me sort out everything I needed. 5/5 stars!
10 August 2026
Unprompted review
Reply from Wave
Thank you for sharing your lovely comments with us, Kuba! Lyndsay will be delighted to know she made such an impression! I'm glad your query has been sorted, too! Have a great day - Fiona
Mitesh in customer service was…
Mitesh in customer service was excellent . Dealt with all our issues and was very pleasent
Credit to your company
10 August 2026
Unprompted review
Reply from Wave
What fantastic comments to read, Mitesh will be over the moon! I'm so glad he could help you as he did, Arif. I will be sure to pass your feedback on to him. Have a lovely day - Fiona
Spoke to Mike about various matters
Spoke to Mike about various matters. He dealt with them very professionally and explained reasons as to what had happened and how things were done. lots of questions and all dealt with exceptionally well. Am extremely satisfied with the service I received.
10 August 2026
Unprompted review
Reply from Wave
I'm so happy to hear Mike was able to give you the answers you needed and clarify the situation. I know this feedback will mean a lot to him! Thanks for sharing this with us Francis, have a lovely day - Fiona
It was ok
It was ok, the automated payment system was voice only which is only going to cause problems, should be keypad too as a minimum.
10 August 2026
Unprompted review
Reply from Wave
Hi Shane, thank you for sharing this feedback with us. I'm sorry you experienced issues with our payment system. I am going to look into this further, as you should have the option to use the keypad too, so I will see why this wasn't available. Have a good day - Fiona
Reply from Wave
I'm so pleased Lyndsay was able to help you with your account query, Kim! Thanks for sharing your lovely feedback with us! Have a great day - Fiona
Dealt with issue quickly and with no…
Dealt with issue quickly and with no fuss
7 August 2026
Unprompted review
Reply from Wave
Hi Candida, thank you for sharing your feedback! I'm glad to hear Sarah could get your account updated so quickly for you. Have a lovely day - Fiona
Excellent Customer Service
I spoke with Donna in the Complex Meters Customer Care Dept. Apparently, our meter has not been registering any usage, but Donna was friendly and polite. She has arranged for an engineer to come out and sort the problem. Donna was helpful and polite throughout the conversation and also updated our contact details which had changed. I wouldn't hesitate to recommend Wave as their customer service is excellent.
10 August 2026
Unprompted review
Reply from Wave
What amazing feedback to read! Donna will be over the moon with your comments, i'll make sure she gets to read them! Thank you for sharing this with us. Have a fab day - Fiona
Very professional
Very professional, knew how to navigate and help effectively and efficiently. Very polite and helpful. Asked if I needed further assistance. 10/10
10 August 2026
Unprompted review
Reply from Wave
Hi Hanifa, thank you for your sharing your lovely feedback! It looks like you spoke to both Ros and Mike today. I'm so pleased they could both help you so quickly with your queries! Have a great day - Fiona
Great customer service
Got through to Lyndsey really quickly. Having long term issues with possible leak. Wave really helpful and monitoring the issue. Hopefully issue will be sorted in the next few months.
10 August 2026
Unprompted review
Reply from Wave
Hi Sophia, thank you for your feedback. I'm so pleased Lyndsay has been able to support you with your leak, as I know this can be a stressful time. Have a lovely day - Fiona
Spoke to Donna this morning
Spoke to Donna this morning. She was very efficient- Query resolved during call- Very knowledgeable easy to deal with and o long waits for assitance.
10 August 2026
Unprompted review
Reply from Wave
Hi Amy, thank you for taking the time to share your feedback with us. I'm glad you were able to get through so quickly, and that Donna could resolve the matter for you. Have a fab day - Fiona
Great service and a dedicated complex case manager
My particular case was complicated with two companies involved and a building type and use that was unusual.
It was a great advantage when a dedicated complex case manager was appointed, progress became much quicker once the knowledge was retained and we were able to work forward step by step, instead of every email or call starting from the very beginning each time. I have not had such good service with any other utility company.
Ms B was friendly, knowledgeable and chased up the case pro-actively and thoroughly. Thank you
6 August 2026
Unprompted review
Reply from Wave
Thank you for sharing such amazing feedback with us, David! I'm so happy to hear Laura could provide you with such amazing service! I will be sure to pass your comments on to her. Have a fab day - Fiona
Wave customer sevice.
The lady who we dealt with on the telephone Lyndsay, listened to our problem, spent a lot of time trying to understand our problem. Eventually she realised what had gone wrong and has put the problem right for us. Her patience and understanding that we had a issue and needed help to sort it was exceptional.
22 June 2026
Unprompted review
Reply from Wave
That's fantastic to hear! I'm so pleased Lyndsay was able to find the resolution needed to help with your query. Thanks for taking the time to share your comments with us. Have a great day - Fiona
Did we have a metre
Mick/Mike, Was very helpful providing me with the information I needed to resolve my enquiry.
7 August 2026
Unprompted review
Reply from Wave
I'm so pleased Mike was able to provide everything you needed in order to resolve the matter. I will be sure to your pass your comments on to him, Andy! Have a great day - Fiona
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