It is so refreshing to call a customer service team and actually receive brilliant service. I spoke to Becca who knew exactly what I needed to register a property. To save me waiting on the phone she... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lyndsay at Wave has been absolutely amazing, she went out of her way to call us and sort all of our accounts out which was quite confusing as we have multiple accounts/companies. Lyndsay managed to do... See more
Company replied
Petra was exceptionally helpful. I am 84 years old. She spoke clearly and was so patient and reassured me talking me through each step of the process on my computer until I was able to see my invoice... See more
Company replied
I’m very satisfied with the customer service I received. The advisor I spoke to was extremely polite, helpful and supportive throughout the call. He took the time to explain everything clearly and... See more
Company replied
Company details
About Wave
Written by the company
Wave is an award-winning, national water and wastewater retailer and we’re here to support organisations who are working hard to run better, the businesses striving to grow faster, and the companies dedicated to going greener.
Helping our customers manage their water and wastewater is what we do. We want organisations to count on us to find efficiencies and sustainable ways to reduce consumption, to help drive down water waste, and save money on their bills. We use our specialist knowledge and expertise to support over 300,000 customers from SMEs to the Public Sector, large industrial sites to country-wide commercial organisations.
But our work doesn’t stop there. We’re committed to making a difference in local communities through volunteering, social value days and charity work, as well as enhancing belief and potential amongst the next generation as part of our Social and Sustainability Promise.
Our commitment to our people, customers and our planet has all helped us to achieve the prestigious Water Retailer of the Year award three times, in 2021, 2023 and 2025.
Contact info
PO Box 745, PE29 9PW, Huntingdon, United Kingdom
- 0333 207 9283
- hello@wave-utilities.co.uk
- www.wave-utilities.co.uk
4.8
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Friendly & Efficient
Lindsey, was great to deal with, so friendly & efficient sorted out my query quickly and with a common sense approach that you don't see that often these days!
Thanks Angela
13 August 2026
Unprompted review
Reply from Wave
Hi Angela
A huge thank you for leaving a fab review of the service you received from Lyndsay. She will really appreciate the feedback too! Have a wonderful day!
Matt Crowther is exceptional!
Matt Crowther is exceptional! Such a hard worker and never a bother to pester for assistance at the drop of a hat. Very knowledgeable, friendly, easy-going and most importantly of all, a fantastic account manager.
31 July 2026
Unprompted review
Reply from Wave
Wow, what incredible comments! These will mean so much to Matt! It's lovely to hear about the impression he has made! Thank you for sharing your feedback with us, Robert! Have a great day - Fiona
Reply from Wave
Thank you for sharing your lovely comments about Mike! I'm so pleased he was able to help with your query. Have a great day - Fiona
I’m very satisfied with the customer service
I’m very satisfied with the customer service I received. The advisor I spoke to was extremely polite, helpful and supportive throughout the call. He took the time to explain everything clearly and helped me with everything I needed to understand.
Unfortunately, I didn’t get his name, but I would like to make sure he receives recognition for the excellent service he provided.
Thank you very much for your help and support. Excellent customer service!
12 August 2026
Unprompted review
Reply from Wave
Hi Kupee! It was Andy you spoke to, and I know your comments will mean so much to him! Thank you for taking the time to share your comments with us, they are so lovely to read! Have a lovely day - Fiona
Excellent Customer Service
Carolyn provided a good clear explanation on what needed to be done to resolve my query. She has a very good customer friendly manner.
10 August 2026
Unprompted review
Reply from Wave
Thank you for your lovely feedback, Sheila! Caroline will be delighted! I'm so pleased she could help you. Have a fab day - Fiona
I requested a call back and was…
I requested a call back and was surprised that this didn't take at all long.
Andy was professional, friendly and answered my query in full.
8 August 2026
Unprompted review
Reply from Wave
I'm so pleased you didn't have to wait long for a callback from us! Andy will be so happy to know he could help to resolve your qery! Have a lovely day - Fiona
Great Customer Service
I have just been setting up a new water account with Wave and the process was really efficient. I spoke to Mitesh who was really helpful and knowledgeable and answered all my questions and get everything set up really quickly. It was excellent customer service.
Thank you
12 August 2026
Unprompted review
Reply from Wave
Thank you Mrs Walker, for sharing such amazing comments with us! Mitesh will be delighted with your lovely feedback. I'm so pleased he could help get your account set up for you and answer all your questions. Have a great day - Fiona
Helpful
Donna was very efficient. Understood the reason for my call and gave a helpful response in good time.
12 August 2026
Unprompted review
Reply from Wave
I'm so happy to hear Donna could help with your query, and so quickly too! I know she will appreciate you taking the time to share your feedback with us. Have a great day - Fiona
Angela was fantastic polite and helpful
12 August 2026
Unprompted review
Reply from Wave
Thank you for sharing your lovely comments with us, Sade! I know they will mean a lot to Angela. Have a fab day - Fiona
Reply from Wave
Hi Natalia, thank you for sharing your lovely feedback with us. I'm so pleased Sandra was able to help with your query today. I will be sure to pass your comments on. Have a fab day - Fiona
Reply from Wave
Lesley will be delighted with these comments, thank you so much for sharing them with us! Have a lovely day - Fiona
Response to query
The staff member was very helpful and answered my query promptly and efficiently.
10 August 2026
Unprompted review
Reply from Wave
That's what we like to hear, Peter! I'm so glad the team could help with your query so quickly! Have a fab day - Fiona
Called to change my business address
Called to change my business address and start up a new account. The lady that helped me was great, spent time to get everything sorted. 5 stars!
11 August 2026
Unprompted review
Reply from Wave
Hi Karl, thank you for sharing your lovely feedback with us! I'm so pleased Lyndsay could help to get your new account set up! I know your comments will mean a lot to her. Have a fab day - Fiona
Angela was super helpful and friendly
Angela was super helpful with clear information and a friendly voice. Exactly what customers are looking for!
11 August 2026
Unprompted review
Reply from Wave
Hi Rob, thank you for taking the time to share your comments with us! I know your feedback will mean a lot to Angela, I will be sure to pass it on to her. Have a lovely day - Fiona
Lyndsay at Wave has been absolutely…
Lyndsay at Wave has been absolutely amazing, she went out of her way to call us and sort all of our accounts out which was quite confusing as we have multiple accounts/companies. Lyndsay managed to do this swiftly and couldn't have been more helpful, thank you.
7 August 2026
Unprompted review
Reply from Wave
Thank you for sharing your lovely feedback with us, Katie! I'm so glad to hear Lyndsay was able to help with your queries and get your accounts sorted. Have a fab day - Fiona
Very helpful and staight forward
Very helpful and staight forward, Joanne was really good in handling my query
11 August 2026
Unprompted review
Reply from Wave
Hi Stephen, thanks for taking the time to share your comments with us. How lovely to hear Joanne was able to help with your query and get it easily sorted! Have a lovely day - Fiona
Wave's Chat Facility
If there is ever a problem with an utility supplier account, I am always pleased when it is a Wave account as the chat service is so easy. The team at the end of the chat are very helpful and always do their best to resolve the issue at the same time, if they ever need to refer anything they always keep you up to date. Today I 'spoke' Angela who carried on my belief that Wave's chat is great and the problem I have is never really a problem as they resolve it without any issue. Thank you Wave, and thank you Angela!
11 August 2026
Unprompted review
Reply from Wave
What lovely feedback, thank you! It's great to hear you found our chat service so useful, and even better that Angela was able to help and resolve your query! Your feedback will mean a lot to her, I will make sure she gets to read it. Have a fab day - Fiona
Good customer service
Karen was very helpful and we agreed on a plan good customer service
11 August 2026
Unprompted review
Reply from Wave
Thank you for taking the time to share your comments with us. I'm so pleased Karen could help resolve your issue. Have a lovely day - Fiona
Mike was really knowledgeable and…
Mike was really knowledgeable and helpful!
11 August 2026
Unprompted review
Reply from Wave
Mike will be delighted with your feedback, thank you for sharing it with us! I will be sure to pass it on. Have a lovely day - Fiona
The young man I spoke to was very…
The young man I spoke to was very helpful but if the smart meter had done it's job and the reading had been taken properly I would not need to have rung up about it. The reading was way to high and £156 taken instead of £40ish or less. The church will now be in credit for a long while. I was told there is no way we can change this.
10 August 2026
Unprompted review
Reply from Wave
Hi Mrs Catchpole, thank you for taking the time to share your feedback with us. I'm sorry you encountered some issues with your smart meter readings, which meant you had to contact us. I'm pleased Mike was able to rectify the matter. Have a lovely day - Fiona
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