I purchase a breitling super avenger via watch finder. After several months of ownership the box has broken, Abi Johnson has quickly dealt with my request ( same day ) in send me a brand new box….. e... See more
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Review summary
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Reviews shaping this summary
Great watch Rolex Explorer 40, good customer service from Sean who walked me through the process and was able to help me with delivery to another address due to work commitments. Sean went above and b... See more
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I have used Watchfinder in Leeds twice now and cannot recommend them highly enough. My most recent experience was purchasing an Omega Seamaster. Matt took time to ensure the watch met their standard... See more
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I received a watch as a 50th birthday present from Watchfinder and couldn’t be happier with both the watch and the aftersales care. I’ve asked a couple of questions about its maintenance over the last... See more
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Company details
Written by the company
Founded in 2002, Watchfinder & Co. has paired over 320,000 people with their perfect luxury pre-owned watch, both in-store and online. Furthermore, it offers countless models from around 70 different brands, from Rolex to Breitling, Cartier to Omega and more. Each year more than 26,000 luxury watches are meticulously inspected, authenticated and prepared by accredited watchmakers at one of its independent service centres. At Watchfinder, you can choose whether to buy a watch or upgrade your existing one with a part exchange. You can even sell your watch at a highly competitive rate. For your peace of mind, every watch they sell comes with a 24-month warranty.
Watchfinder & Co Support
Written by the company
- Aftersales
- We aim to provide you with the best service possible, both in-store and online. Buying a luxury watch is a special experience; we want to make sure that experience is enjoyable from start to finish — and beyond. If you have a customer service query, please contact the Aftersales team at: Aftersales@watchfinder.co.uk
- Authenticity
- Our team of highly experienced watchmakers at our manufacturer-certified service centres check the authenticity of every watch we receive using manufacturer-approved tools and equipment. We operate on a strict zero-tolerance policy for fake watches and fake parts.
- Quality
- Every watch we sell has been inspected and prepared by our expert team of watchmakers at one of our manufacturer-certified service centres using manufacturer-approved tools and equipment. It then undergoes rigorous testing to ensure its condition, accuracy, efficiency and water-resistance meet manufacturer specifications. Our 60-step process ensures any problems are flagged and dealt with immediately.
- Our Warranty
- Every watch we sell comes with a comprehensive 24-month warranty for your peace of mind. If at any point your watch doesn’t seem to be operating as you expect it to, you can contact our Aftersales team to have the problem resolved at: Aftersales@watchfinder.co.uk
- Money-Back Guarantee
- We give you a fourteen day, no questions asked returns policy on all watches purchased online. That way, if you aren't able to visit our boutique, you can still try a watch on with no obligation to keep it.
- What happens if something goes wrong
- Although we do our utmost to ensure every watch we sell is without problem, there may be a situation that requires our assistance. If that does happen, you can contact our Aftersales team who will work with you to resolve the issue to your satisfaction. You can contact the team at: Aftersales@watchfinder.co.uk
Contact info
23 Kings Hill Avenue, ME19 4UA, West Malling, United Kingdom
- 01622 621392
- aftersales@watchfinder.co.uk
- www.watchfinder.co.uk
4.7
Excellent
40K reviews
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Broken Watch
I have no problem with the speed and efficiency of your delivery process-this is the second watch I have bought from you and in both cases the delivery was faultless.
My problem is that the second watch(IWC Big Pilots) doesn’t work….It has stopped and no amount of tender care will make it work. Why did I not return it,you ask? Because, I return it to you, you send it away to be repaired, the repairer repairs it then sends it back to you and then you return it to me. You much hassle…..So, I am going straight to the source-I am taking the watch to the IWC Boutique in Bond Street on Tuesday so they can fix it. At what cost I have no idea but at least I will have the reassurance that the repair will be done properly. Do you wish to contribute..??
12 August 2026
Reply from Watchfinder
Hello,
Thank you for sharing your feedback. We pride ourselves on the quality of our watches, so we’re truly sorry to hear your report that your watch has stopped.
We know the value of security and peace of mind, so every pre-owned watch we sell comes with a 24-month Watchfinder warranty. Our service centre is IWC certified, and should be able to address most faults for this brand.
A member of the Aftercare team has contacted you directly to offer to arrange a free, fully insured home collection pack to be sent to you, so that we can get your watch back to our service centre for inspection and diagnosis. They will continue to support you with resolving this issue.
Kind regards,
The Watchfinder Team
Watch not as described.
I purchased an Omega from Watchfinder which was described as being in "As New Condition" but shortly after purchase the watch developed a fault which meant it had to be sent back to Omega under warranty. Omega identified defects with the watch which were not identified by Watchfinder at the time of sale and as such the watch should NOT have been sold as being in As New Condition. I am currently in talks with Watchfinder to resolve matters and this review will be updated pending agreement.
1 August 2026
Unprompted review
Reply from Watchfinder
Hello,
Thank you for bringing this to our attention.
In order for us to investigate further, we have requested your contact details, via Trustpilot.
Once we have these, we will be able to look into your case, and a member of the team will be in contact with you directly to discuss this further.
Kind regards,
The Watchfinder Team
Hassle free service
This is my second purchase from Watchfinder. The service is excellent, my queries were answered promptly and delivery by DHL was efficient and reliable. I look forward to using Watchfinder for future purchases.
12 August 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Good service, good watch
Excellent service from Ed, on line and Mohammed, in store. Thanks
5 August 2026
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Ed and Mohamad. They will be delighted to know their efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
First Class Service!
I purchased an Omega watch from Watchfinder. The experience and service from start to finish was first class! I want to give a special mention to Eloise for her help and assistance to me - she was fantastic! Thanks again to Watchfinder - I can definitely recommend to anyone looking for a watch!
13 August 2026
Unprompted review
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Eloise. She will be delighted to know her efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Brilliant Service
Excellent Service pleased to get it in the sale as well great watch dealt with them a few times always been great Service
12 August 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Quick and easy to talk to
Quick and easy to talk to, Quick delivery, nice watch, only thing I didn't like was the paper tag on the strap, DONT RIP IT OFF before being satisfied, the wife nearly did.
12 August 2026
Reply from Watchfinder
Hello,
Thank you for choosing Watchfinder, and for sharing your experience. We’re delighted you’re happy with your watch and we have taken into account your comments about the paper tag.
We’re continuously reviewing how we can improve our processes, so your feedback is greatly appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Quality and amazing experience
The whole experience of buying a quality watch was amazing. The people that I dealt with were extremely professional and knowledgeable about the watch I had chosen to buy. The assurance and stringent checks that Watchfinder carry out plays a major part in the experience as it gives you the confidence to make a purchse of this kind.
7 August 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Alfie at Watchfinder turn my part ex…
Alfie at Watchfinder turn my part ex deal around smoothly on a Iwc purchase, and i even got slightly more for my watches making the deal sweeter.
12 August 2026
Unprompted review
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Alfie. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Brilliant buying experience
Great communication from the team. Answered all my questions. Really quick delivery too. Very happy customer here
12 August 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Brought watch from you. Staff helpful and pleasant.
Brought watch from you, so come back for repair, service, staff pleasant and happy to help.m
5 August 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience with our Aftercare team.
Should you ever need help finding a new watch, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
First time purchasing from Watchfinder
First time purchasing from Watchfinder.
Presale team were patient and great to deal with. I traded in two watches towards another watch. There were a couple of issues along the process however this happens so happy that they were resolved days later however the watch ordered was described as ‘Excellent Condition’. Watch arrived with clear damage to the sapphire glass which was not shown in the images. I contacted Watchfinder the same day to report the damage, 2 days later contacted to after sales who now directed back to presales. Still awaiting update on the most suitable resolution. I just feel quite disappointed with something that I was so excited to receive that had the obvious mark.
6 August 2026
Unprompted review
Reply from Watchfinder
Hello,
Thank you for sharing your feedback. We’re truly sorry the condition of your watch wasn’t as expected.
As perceptions of condition can vary, our ratings have been developed by our experts to provide a consistent reference framework for assessing each watch. You can find the definitions for each rating on the product listings page of our website.
A member of the Aftercare team has contacted you directly, and will support you with resolving this issue.
Kind regards,
The Watchfinder Team
great communication
Really good, honest communication from the watchfinder team make them a joy to shop with. I enquired about a watch and was given a thorough run-through of any blemishes on the one I was looking at. This helped shape my decision and gave me a really accurate picture of the condition of the watch, which arrived on time and in perfect condition. I couldn't be happier. Will definitely use them again on my next purchase.
12 August 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
I ordered a watch on their website…
I ordered a watch on their website which was promptly confirmed & delivered within 48hours of ordering.
The watch was in immaculate condition.
I’d have no hesitation in purchasing from them again.
4 August 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Perfect transaction
Perfect transaction. My watch was dispatched very quickly and arrived the next day, oliver looked after me and the watch was in excellent condition so 5☆ all round. Thanks.
10 August 2026
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Oliver. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Excellent service (Reseller via…
Excellent service (Reseller via Watchfinder). Watch in superb as new condition at a good price. Communication, handling and delivery all flawless. Thank you, would definitely use Watchfinder again.
10 August 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Watch Sale
Very easy from first email and offer, until money paid into my bank account.
7 August 2026
Unprompted review
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
Should you ever need help finding a new watch, or would like to sell or part-exchange another watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
The deal was very fair - the owner experience this time a bit disappointing
The deal was very fair. 4th watch I’ve purchased over the years.
The downside this time - the bracelet broke after 3 days and it has now been back with the aftercare team and I’m waiting for an update.
3 August 2026
Reply from Watchfinder
Hello,
Thank you for sharing your feedback. We’re truly sorry that you have faced an issue with the bracelet of your watch. This is not the experience we aim to provide for our customers.
A member of the Aftercare team has contacted you directly, and will support you with resolving this issue.
Kind regards,
The Watchfinder Team
I purchase a breitling super avenger…
I purchase a breitling super avenger via watch finder. After several months of ownership the box has broken, Abi Johnson has quickly dealt with my request ( same day ) in send me a brand new box….. excellent customer service, will definitely use them again .
11 August 2026
Unprompted review
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience with our Aftercare team. Abi will be delighted to know her efforts made such a difference.
Should you ever need help finding a new watch, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
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