Had a problem finding my order for a high value product. With no telephone number to contact anyone regarding my issue, I phoned the Stockport shop , I spoke to a lovely lady called Chelsea. She was... See more
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Ordered bracelet with free necklace which arrived today with Royal Mail but it should have been Saturday .its for my granddaughter so fingers crossed she’s going to like it .good price an good quality... See more
Quick service thankyou but after sale service much to be desired. As this was a gift to my sister I wanted it to be sent to her so I put on the order her address but the website changed it to mine an... See more
Hi ordered some stunning earings off the website. I'd never used their website before, I've always gone into a store. The process was very simply and they arrived a few days later. Great servic... See more
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Company details
About Warren James Jewellers
Written by the company
Warren James are the UK's largest independent jeweller with 212 shops nationwide. Established in 1979 and still family owned, we are absolutely passionate about jewellery AND amazing prices...
This passion drives our meticulous attention to detail, ensuring that every item is crafted with precision and care. We are dedicated to sourcing only the finest materials, bringing our customers jewellery that embodies elegance, sophistication, and durability. Our collections cater to all occasions, from engagements and weddings to everyday wear, allowing people to celebrate life’s special moments with pieces you'll treasure forever.
At Warren James we also pride ourselves on offering outstanding value. By cutting out middlemen and using volume to drive down operating costs, we are able to deliver exquisite jewellery at prices that are accessible to all. Don't just take out word for it - compare our prices for yourself!
This combination of quality, affordability, and heartfelt passion for jewellery has earned them the loyalty of countless customers, making Warren James Jewellers a trusted destination for those seeking timeless beauty and unmatched craftsmanship.
We welcome your feedback. We don't always get things right though, but we are real people trying our best. If you ever have an issue - contact us through the website if you ordered online, or one of our shops where over 1000 staff are waiting to assist. We'll do our best to put things right.
This passion drives our meticulous attention to detail, ensuring that every item is crafted with precision and care. We are dedicated to sourcing only the finest materials, bringing our customers jewellery that embodies elegance, sophistication, and durability. Our collections cater to all occasions, from engagements and weddings to everyday wear, allowing people to celebrate life’s special moments with pieces you'll treasure forever.
At Warren James we also pride ourselves on offering outstanding value. By cutting out middlemen and using volume to drive down operating costs, we are able to deliver exquisite jewellery at prices that are accessible to all. Don't just take out word for it - compare our prices for yourself!
This combination of quality, affordability, and heartfelt passion for jewellery has earned them the loyalty of countless customers, making Warren James Jewellers a trusted destination for those seeking timeless beauty and unmatched craftsmanship.
We welcome your feedback. We don't always get things right though, but we are real people trying our best. If you ever have an issue - contact us through the website if you ordered online, or one of our shops where over 1000 staff are waiting to assist. We'll do our best to put things right.
Contact info
Stockport, United Kingdom
- www.warrenjames.co.uk
4.2
Great
19K reviews
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Delighted with the product
Delighted with the product, and delivery, couldn’t ask for anything better, thank you
1 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The delivery was quick but I wasn’t…
The delivery was quick but I wasn’t expecting it as I never received confirmation of my order like I have in the past. Even after the money was removed from my account. I tried to contact someone through the website 3 times to ask for confirmation of my order but no one replied to my messages and there is no phone number to contact only the website.
1 August 2026
Reply from Warren James Jewellers
Hi Sophie,
Thank you for your feedback. 💙 We're glad your order arrived quickly, but we're sorry you didn't receive your confirmation or a reply to your messages. We'll pass this on to the team. ✨
All the best,
Nicola
Presentation wasn’t good enough but good product
I love the piece but it wasn’t placed in the box, it was just kept in transparent plastic bag and not in the box directly… Got it for my girlfriend as a gift, but had to place it in the box herself… The presentation is not good enough. The delivery service was good.
3 August 2026
amazing service instore and online
amazing service instore and online. I ordered online but had to exchange and called into the Doncaster branch, the young lady in there was so helpful, friendly and is a great asset to your company
1 August 2026
Just received my second pair of Huggies…
Just received my second pair of Huggies earrings. Both pairs arrived promptly and I’m thrilled with both pairs.
Super easy to put in my ears. No little bolts to hold them in place!
They look great, I’m really pleased with them and the delivery was super quick.
Will defo use this web site again.
5 August 2026
Unprompted review
All three bracelets arrived speedily…
All three bracelets arrived speedily and safely packaged. The two Stephanie bracelets were perfect but the chain type one was pretty but shorter.
1 August 2026
I love the products and both delivery…
I love the products and both delivery and in store service is quick and efficient.
1 August 2026
Present for wife
I went in the shop in Chatham and they did not have what wanted in stock they suggested trying online and a couple of days later I got what I wanted.
1 August 2026
Very nice product which I bought for my…
Very nice product which I bought for my daughter.
31 July 2026
Easy to use website and so easy to…
Easy to use website and so easy to place the order, normal delivery selected and came within 2 days. Lovely presentation gift packaging sent with the jewelry. Will definitely use this service again
4 August 2026
Very easy to order and quick delivery
4 August 2026
I haven't received the order on time at…
I haven't received the order on time at all... was late and I'm not happy about at all!
3 August 2026
Reply from Warren James Jewellers
Hi Marinela,
Thank you for your feedback. 💙 We're sorry your order arrived late and appreciate you letting us know. We hope to do better next time.
All the best,
Nicola
Horrendous in 5 days it tarnished and…
Horrendous in 5 days it tarnished and turned black and copper. Wrote a complaint +sent pics and they didn't nt even reply
27 June 2026
Item was tracked from order to delivery…
Item was tracked from order to delivery ,communication was clear and precise from start to finish .
4 August 2026
2 long await
4 August 2026
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