Warren James Jewellers Reviews 

18,588
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 6,395 reviews, reviewers had a great experience with this company. Customers frequently praise the beautiful, high-quality products, often finding them exactly as described and offering great value. Many highlight the quick, prompt delivery, with orders arriving early, and appreciate the easy, straightforward ordering process and excellent service. However, some customers noted that items occasionally appeared smaller or different from online images. A few people also experienced quality issues like jewelry breaking quickly, rings peeling, or chains discoloring, and some were unhappy with packaging that felt cheap or lacked a gift box.

What people talk about most

Product

Reviewers express delight with the product, often praising the beauty and quality of items such as engagement... See more

Delivery service

People report positive experiences with delivery service, frequently praising the quick and swift delivery... See more

Quality

Customers had positive experiences with quality, with many reviewers describing items like necklaces and... See more

Order

Users describe ambiguous interactions with order, with many customers reporting easy ordering processes,... See more

Service

Reviewers highlight positive aspects of service, with many praising the quick delivery and professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Earring items were lovely and were received well as the 21st gift they were purchased for. One thing that would have been helpful would be to have received an email letting me know they were out for... See more

Company replied

Rated 4 out of 5 stars

Absolutely gorgeous necklace for wedding and really good price. Quick delivery. Only downside was no order confirmation received so not sure it had gone through until delivered. Delivery quite quick t... See more

Company replied

Rated 4 out of 5 stars

Always a good price for lab doamonds items ordered arrive quickly. Although my last purchase the diamond looked bigger in your pictures. But over all I am happy with my ring the diamond does sparkl... See more

Company replied

Rated 5 out of 5 stars

I ordered a lovely pair of earrings on sunday evening and they arrived on Wednesday morning , very good service. Although the earrings were smaller in size than I expected, they are still beautiful... See more

Company replied



Company details

  1. Jewelry Store

About Warren James Jewellers

Written by the company

Warren James are the UK's largest independent jeweller with 212 shops nationwide. Established in 1979 and still family owned, we are absolutely passionate about jewellery AND amazing prices...

This passion drives our meticulous attention to detail, ensuring that every item is crafted with precision and care. We are dedicated to sourcing only the finest materials, bringing our customers jewellery that embodies elegance, sophistication, and durability. Our collections cater to all occasions, from engagements and weddings to everyday wear, allowing people to celebrate life’s special moments with pieces you'll treasure forever.

At Warren James we also pride ourselves on offering outstanding value. By cutting out middlemen and using volume to drive down operating costs, we are able to deliver exquisite jewellery at prices that are accessible to all. Don't just take out word for it - compare our prices for yourself!

This combination of quality, affordability, and heartfelt passion for jewellery has earned them the loyalty of countless customers, making Warren James Jewellers a trusted destination for those seeking timeless beauty and unmatched craftsmanship.

We welcome your feedback. We don't always get things right though, but we are real people trying our best. If you ever have an issue - contact us through the website if you ordered online, or one of our shops where over 1000 staff are waiting to assist. We'll do our best to put things right.

Contact info

4.2

Great

TrustScore 4 out of 5

19K reviews

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4.2

All reviews

(18,588)

6,089 reviews in the last 12 months

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Rated 5 out of 5 stars

Katie and Belle In WOLVERHAMPTON store…

Katie and Belle In WOLVERHAMPTON store were absolutely amazing. I have been having trouble with the online system after my partner proposed with a ring that was far too big and they were so wonderful. Really helpful and kind and it was excellent to be able to speak to someone personally. Katie was truly very thorough and personable and they were both positive and made me feel valued and heard! She did not rush me and she was ensuring my ring size was correct and knew the importance of this. Please pass on my appreciation to this branch.

5 August 2026
Unprompted review
Rated 1 out of 5 stars

I have not received it yet

I have not received it yet. Been a month since I ordered it.

5 August 2026
Warren James Jewellers logo

Reply from Warren James Jewellers

Hi Brian,

Great news, we can now see your order has been delivered via Royal Mail on the 05/08.

All the best,
Nicola

Rated 1 out of 5 stars

The delivery was quick but I wasn’t…

The delivery was quick but I wasn’t expecting it as I never received confirmation of my order like I have in the past. Even after the money was removed from my account. I tried to contact someone through the website 3 times to ask for confirmation of my order but no one replied to my messages and there is no phone number to contact only the website.

1 August 2026
Warren James Jewellers logo

Reply from Warren James Jewellers

Hi Sophie,

Thank you for your feedback. 💙 We're glad your order arrived quickly, but we're sorry you didn't receive your confirmation or a reply to your messages. We'll pass this on to the team. ✨

All the best,
Nicola

Rated 3 out of 5 stars

Presentation wasn’t good enough but good product

I love the piece but it wasn’t placed in the box, it was just kept in transparent plastic bag and not in the box directly… Got it for my girlfriend as a gift, but had to place it in the box herself… The presentation is not good enough. The delivery service was good.

3 August 2026
Rated 5 out of 5 stars

Just received my second pair of Huggies…

Just received my second pair of Huggies earrings. Both pairs arrived promptly and I’m thrilled with both pairs.
Super easy to put in my ears. No little bolts to hold them in place!
They look great, I’m really pleased with them and the delivery was super quick.
Will defo use this web site again.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Present for wife

I went in the shop in Chatham and they did not have what wanted in stock they suggested trying online and a couple of days later I got what I wanted.

1 August 2026

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