www.warrenevans.com Reviews 9,386

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This was the best shopping experience I have had in a long time. Layout of the show room was wonderful, and the customer service from Dawid was top class. I would highly recommend this company, no... See more

Rated 5 out of 5 stars

David was excellent.Really informative and helpful sensitive guidance throughout. We didn’t feel rushed and there was no sense of hard sell. Not the case with some retailers!

Company replied

Rated 5 out of 5 stars

A few weeks a go I had the very unenviable task of buying a new mattress and as soon as I started looking I realised many places either don’t have a show room or don’t have the one I want on... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service. I was allowed to take home a sample headboard for an hour to check matches. Old mattress removed FOC. As a long standing customer with my family from early days in Camden,... See more

Company replied

Company details

  1. Bedroom Furniture Store
  2. Furniture Store

Written by the company

Handmade wooden beds and natural mattresses from Warren Evans, London. High quality wooden beds and orthopaedic mattresses delivered in days.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A pleasure every time

Flawless process from start to finish. Always a great decision to choose this.

9 February 2025
Unprompted review
www.warrenevans.com logo

Reply from www.warrenevans.com

Thanks for the kind words, Alex’

We’re glad you had a positive experience shopping with us.

We’re sure you’re going to love your new Warren Evans products for many years to come.

Rated 5 out of 5 stars

Excellent Customer Service (and rather lovely beds too!)

Jade has been fantastic not only in the showroom, guiding me round the various beds, especially as she had just come back to work having been really ill, but she then had to change my delivery booking twice because of my work commitments. She was determined to solve the delivery challenges for me and she succeeded. I have no hesitation in recommending Warren Evans to anyone and I am sure I will love the new bed and mattress too. Huge thank you! Judy

5 February 2025
Unprompted review
www.warrenevans.com logo

Reply from www.warrenevans.com

Thanks for sharing your experience shopping with us, Judy!

Jade and the rest of the team are pleased you enjoyed your visit to one of our showrooms and the overall customer service.

We're glad we could assist with the change so you could get your products delivered by our in-house delivery team the day that works best for you.

We're sure you're going to love your new Warren Evans bed and mattress.

Rated 5 out of 5 stars

Me and my fiancé came to buy a new…

Me and my fiancé came to buy a new mattress Gul was Amasing. She talked us through all the different mattresses and what she thought would be best for my back. She couldn’t have been more helpful she made the decision very easy and not over complicated. My whole family have Warren evens mattresses. Never felt a more comfy mattress and the fact they’re organic is just the best. Wouldn’t recommend anywhere else. Thank you so much guys

2 February 2025
Unprompted review
www.warrenevans.com logo

Reply from www.warrenevans.com

Thanks for the kind words, Hannah!

Gul and the rest of the team are delighted you had a positive experience shopping with us and we could help you find exactly what you need for a healthy and restorative sleep.

It’s a pleasure to read your family and you believe in our products. We work hard to provide the best quality materials – we’re glad it doesn’t go unnoticed.

We’re sure you’re going to love your new Warren Evans organic mattress for many years to come.

Rated 5 out of 5 stars

Great service in the store

Great service in the store, made it easy to find the right mattress for us.

1 February 2025
Unprompted review
www.warrenevans.com logo

Reply from www.warrenevans.com

Thanks for the kind words and the trust, Mark!

Rated 5 out of 5 stars

Amazing experience and Perfect Mattress!

We couldn't have had a better experience buying our first mattress from Warren Evans.

We decided on Warren Evans due to the non-toxic + organic nature of their materials as I have very sensitive skin. We were shown around the Camden Showroom by Warren himself, he was extremely knowledgeable, giving us a brief history of the company and was able to answer all of the questions we had. We felt so reassured having been taken such good care of and not rushed at all to make a decision.

Warren really helped us out and we ended up with a mattress that originally would have been way outside of our price range which we are so thankful for.

The communication to arrange our delivery and payment was super smooth and the actual delivery process went really well considering we are a 2nd-floor flat with very narrow staircases.

It's only been a week since the mattress arrived but I can genuinely say it has been the best week's sleep of my life - we ended up choosing the Organic+ 6000 King and I would 100% recommend Warren Evans and this mattress to anyone looking for their forever mattress.

Thank you so much Warren + Team!!!

27 January 2025
Unprompted review
www.warrenevans.com logo

Reply from www.warrenevans.com

Thanks for the kind words, Gem!

We're so glad you're loving your new Warren Evans organic mattress and you've been have many good night's sleeps since our team delivered it to you.

Warren and the rest of the team work hard to provide the best quality products and a detail-oriented customer service both in the showroom and online for those who can’t visit.

Thanks for trusting us with your sleep.

Rated 5 out of 5 stars

Great communication

I spoke with Dawid & he was very polite & helpful

27 January 2025
Unprompted review
www.warrenevans.com logo

Reply from www.warrenevans.com

Thanks for the kind words, Bonita!

Dawid and the rest of the team are glad you had a positive experience shopping with us and we could assist you.

We’re sure you’re going to love your new Warren Evans products too.

Rated 4 out of 5 stars

Very helpful service both in-store and…

Very helpful service both in-store and by phone, Dawid at Warren Evans helped us to pick a new bed for our daughter and covered all the details. They help with installation and the removal of the prior bed. Thank you!

27 January 2025
Unprompted review
www.warrenevans.com logo

Reply from www.warrenevans.com

Thanks for the feedback, A!

Dawid and the rest of the team are delighted to read you enjoyed your visit to our showroom and found what you need for your sleep needs.

We’re sure you’re going to love your new bed for many years to come.

Rated 5 out of 5 stars

Great shopping experience

The Camden showroom is nicely laid out with a good selection of beds to choose from and to try. I've always found Warren Evans beds and mattresses to be of the best quality and comfort.
Joe was very helpful and made my choice of mattress a pleasant experience.

27 January 2025
Unprompted review
www.warrenevans.com logo

Reply from www.warrenevans.com

Thanks for the kind words, Jude!

Joe and the rest of the team are glad you enjoyed your visit to our Camden showroom.

Here at Warren Evans we work hard to provide the best quality products and a detail-oriented customer service – it’s a pleasure to see it shows.

Rated 5 out of 5 stars

excellent customer experience, tailored to my needs

10 years ago I bought a bunk-bed from Warren Evans and now I needed the little pins to assemble it again. I contacted them and straight away they tried to find a solution, even if they had since discontinued this range of beds. In particular Joe and Dawid have been very friendly and supportive, in a very timely manner and finally found a way for me to get the relevant items.

23 January 2025
Unprompted review
www.warrenevans.com logo

Reply from www.warrenevans.com

Thanks for the kind words, Anne!

Dawid, Joe and the rest of the team are delighted we could assist you so you could give your Warren Evans bunk bed a longer life.

We’re sure you’ll be loving and using it for many years to come.

Rated 5 out of 5 stars

Great showroom in Camden

Great showroom in Camden. Joe was friendly and welcoming. Answered our questions well. Would reccomend - like that they can recycle your old mattress too.

21 January 2025
Unprompted review
www.warrenevans.com logo

Reply from www.warrenevans.com

Thanks for the kind words, Jamie!

Joe and the rest of the team are glad enjoyed your visit to our Camden showroom and you felt comfortable trying our beds and mattress to find the right one for your sleep needs.

We’re sure you’re going to love your new Warren Evans mattress too.

Rated 5 out of 5 stars

Great interaction with a friendly, patient assistant.

Great interaction with a friendly, genuine, super knowledgeable and last but not least, patient! Thank you very much Joe. You are the best! 5 stars

20 January 2025
Unprompted review
www.warrenevans.com logo

Reply from www.warrenevans.com

Thanks for the feedback, Joanne!

Joe and the rest of the team are glad you had a positive experience shopping with us. We work hard to provide the best quality products and a detail-oriented customer service – it’s a pleasure to see it shows.

Thanks for the trust.

Rated 5 out of 5 stars

The assistant in the Borough branch was…

The assistant in the Borough branch was extremely helpful and welcoming. Very pleased with how the purchase went.

19 January 2025
Unprompted review
www.warrenevans.com logo

Reply from www.warrenevans.com

Thanks for taking the time to leave a review, Deborah!

We’re glad you had a pleasant experience while visit our London Bridge showroom and you found the help you needed.

We’re sure you’re going to love your new Warren Evans products.

Rated 5 out of 5 stars

Very personable

Very personable, individual tailored experience. Lovely little shop.
Seems great value as caught the last day of the sale. Free delivery & old mattress taken away at no charge. Lovely salesman, no pressure applied at all.
Hope the mattress is as good as the experience i had today

19 January 2025
Unprompted review
www.warrenevans.com logo

Reply from www.warrenevans.com

Thanks for the kind words, Deborah!

We’re glad you enjoyed your visit to one of our showrooms and felt comfortable trying the beds and mattresses on display so you could find the right fit for your needs.

We’re sure you’re going to love your new Warren Evans mattress.

Rated 5 out of 5 stars

David helped us choose our bed and…

David helped us choose our bed and mattress in the London Bridge showroom. He is fantastic at his job.

11 January 2025
Unprompted review
www.warrenevans.com logo

Reply from www.warrenevans.com

Thanks for the kind words, David!

Dawid and the rest of the team are happy to read you enjoyed your visit to our London Bridge showroom.

We're sure you're going to love your ew Warren Evans bed and mattress.

Rated 5 out of 5 stars

Warren Evans is brilliant - and the mattresses first class

Syed at the warehouse was so helpful. The mattress was delivered this morning on time by two great guys with no fuss. I can't recommend Warren Evans enough

13 January 2025
Unprompted review
www.warrenevans.com logo

Reply from www.warrenevans.com

Thanks for sharing your experience shopping with us, Joanna!

Syed and the rest of the team are pleased you enjoyed your visit to one of your showrooms and had a positive experience from choosing your new mattress to having it delivered to your room of choice.

Here's to many good night's sleeps.

Rated 5 out of 5 stars

Recommended.No pressure to purchase mattress…

No pressure to purchase mattress testing, assisted as required. We've always purchased our bed frames and mattresses from WE, and there's a good reason for that! We purchased from the new Borough market showroom, friendly and helpful.

10 January 2025
Unprompted review
www.warrenevans.com logo

Reply from www.warrenevans.com

Thanks for the kind words, J! It’s always a pleasure to read from returning customers.

We’re so pleased you had a positive experience shopping with us and visiting our showroom now and in the past.

It’s even better to know you’re loving your Warren Evans products so much you’ve decided to shop with us again. Thanks for the ongoing trust.

Rated 5 out of 5 stars

A great company from which to buy a mattress and bed.

Thanks for truly 5 star service from beginning to end. a really helpful team assisted with choosing the right mattress and bed base. Delivery time was really quick and the delivery team were super friendly and efficient. It's so good to be able to find great, personal customer service when everything else is just online. Thanks.

9 January 2025
Unprompted review
www.warrenevans.com logo

Reply from www.warrenevans.com

Thanks for taking the time to leave a review, Joe!

We’re pleased you had a positive experience shopping with us from purchasing to delivery. We work hard to provide the best quality products and a detail-oriented customer service – we’re glad it shows.

We’re sure you’re going to love your new Warren Evans products to many years to come.

Rated 5 out of 5 stars

Great advice and a truly wonderful…

Great advice and a truly wonderful mattress. We had a Warren Evans mattress previously and dared to try a different brand after being lured in by talk of mattresses in boxes. Big mistake and we won't be doing that again! Luckily we were able to send the other mattress back and it was replaced by a soft, natural and incredibly comfortable one from Warren Evans. We had a quick video call with a member of the team who was super helpful in making sure we had the right product for us and our mattress was then delivered as soon as possible after Christmas. Fantastic service and we will definitely now be sticking with Warren Evans going forward!

3 January 2025
Unprompted review
www.warrenevans.com logo

Reply from www.warrenevans.com

Thanks for the feedback! It’s always a pleasure to read from returning customers.

We’re glad you decided to shop one of our fantastic all-natural mattresses. Organic materials are definitely the best options for a healthy and restful sleep.

We’re sure you’re going to be loving your new Warren Evans mattress for many years to come.

Rated 5 out of 5 stars

Excellent shopping experience

A nice showroom which showcases the options without being overwhelming.
Big thanks to David who was able to explain the differences in the various options and help us choose what we wanted.

4 January 2025
Unprompted review
www.warrenevans.com logo

Reply from www.warrenevans.com

Thanks for the kind words, Alessandro!

Dawid and the rest of the team are glad you enjoyed your visit to one of our North London showrooms and you felt comfortable shopping with us.

We’re sure you’re going to love your new Warren Evans product too. Thanks for the trust.

Rated 5 out of 5 stars

Joe was a great rep for the company

As a first-time customer, everything about the service was perfect. Joe was helpful from the start and a great ambassador for the company. He knew everything, was patient, constructive and made us feel welcome. He inspired confidence in the company and nothing was too much trouble for him. He made this a perfect visit to Warren Evans.

29 December 2024
Unprompted review
www.warrenevans.com logo

Reply from www.warrenevans.com

Thanks for the kind words, Rachel!

Joe and the rest of the team are glad you had a enjoyed and felt comfortable during your visit to our showroom. It’s a pleasure to know that having the chance to try the beds and mattresses with the guidance of one of the sleep advisors proved to be helpful.

We’re sure you’re going to love your new Warren Evans products.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look