I have been dealing with Rosie at Warranty First she has kept me informed and wasn’t pushy in anyway, I’m in sales and would happily draft her in to my team the whole experience of dealing with Warr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tia is the best! She provided outstanding service and was incredibly efficient from start to finish. She was always on top of everything and genuinely helpful throughout the process. I'm giving h... See more
Company replied
Aidan Green was very professional from start to finish with explaining our renewal after our free initial 3 month warranty. I didn't feel rushed or pressured at all during the phone call and it all we... See more
Company replied
Highly recommend looking at this company before using another. Customer service is brilliant, everything is explained with clarity, any questions are answered. I’ve made claims before and the process... See more
Company replied
Company details
- Car Repair and Maintenance
- Auto Insurance Agency
- Auto Repair Shop
- Car Service
- Insurance Agency
- Motorcycle Repair Shop
Written by the company
For customers and dealers alike, our honest and transparent approach to car, van and motorbike repair plans aims to be unparalleled in our industry. Our repair plans have been carefully designed over the years to offer you the very best peace of mind for your motoring.
Contact info
1 Bramhall Place, Storeys Bar Road, PE1 5YS, Peterborough, United Kingdom
- 01733830278
- info@warrantyfirst.co.uk
- www.warrantyfirst.co.uk
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Ruby was great and clearly outlined the…
Ruby was great and clearly outlined the class and benefits of the various plans
15 July 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Ruby.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Complicated claims process
Complicated claims process, called to process a claim and the gentleman on the phone was speaking through his script so so fast that I had to keep getting him to repeat it all.
The warranty claim was denied because apparently the faults on the report did not match the symptoms that my van had.
So the clunking of my suspension was not attributed to a broken coil? (Thats exactly what it was.)
So the engine manangement lights were not attributed to the turbo hose being split? (Thats exactly why it was on).
It took them 5 days to reject it, simply awful.
I don't have time to get a quote from a garage, wait for Warranty First to take 5 days to get back to me, for them to then take 7-14 days to pay the garage. Which garage in their right mind would wait that long??
Simply awful and won't even bother using them again.
Edit: In the interest of fairness and to update. It states in the original fault statement that I wrote ofan unknown noise coming from the undercarriage of the vehicle.
I don't know what there is to contest here.
13 July 2026
Unprompted review
Reply from Warranty First
Thank you for your review, in the interest of fairness we would like to respond to your comments.
Our records indicate you contacted us to report an issue with the vehicle going into limp mode and a light illuminated, the garage also confirmed the booking was only to check why the engine management light was on, there were no reported knocking noises to them or us. As such when the diagnosis was received, as there were no repairs quoted for the engine management light issue, we contacted the garage who advised they noted the broken coil as part of their checks.
Whilst we appreciate your disappointment in the outcome, the repair request has been reviewed in accordance with the plan held and the terms and conditions.
Thanks to Cameron and Ruby
Cameron supported very well and guided briefly regarding choosing the best warranty plan and Ruby also supported well and saved my time by calling and further processing. Thanks to Cameron and Ruby for good support.
17 July 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Cameron and Ruby.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Good customer service
Aidan was very helpful in explaining the coverage levels, helping me choose the appropriate option for my car and usage. He also provided me with written information, and time to think it over before going ahead. The coverage provided is good value for the price.
26 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Aidan.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Rachel was brilliant!
Rachel was brilliant! Easy to deal with, polite and explained everything clearly. Thank you Rachel
17 July 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Rachel.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Customer services
Rianna knows how to do her job, over and beyond, explained everything didnt leave anything out clear cut instructions know where i stand and not a single i can say she didnt do knows where the customer is and what are the needs. Beyond exceptional never have felt so good after speaking to an advisor
16 July 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Rianna.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Tia is the best
Tia is the best! She provided outstanding service and was incredibly efficient from start to finish. She was always on top of everything and genuinely helpful throughout the process.
I'm giving her 5 stars only because that's the maximum available. If I could give her 10 stars, I absolutely would. She's excellent at what she does, and I highly recommend her.
15 July 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Tia.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Not worth the money
Not worth the money. Who in 2026 only charges £50 per hour for labour? Will always try and wriggle out of a claim. Most garages won’t even do the work as they have to wait months to get paid back. You are then left paying the garage and then the warranty company won’t pay you the VAT. Pointless nonsense.
13 July 2026
Unprompted review
Reply from Warranty First
Thank you for your review, in the interest of fairness we would like to respond to your comments.
Our standard labour rate is £50 per hour including VAT, but we do offer higher rates, but these would need to be discussed at the point of plan purchase and do incur a higher plan fee.
Warranty First on receipt of payment documents make payment on approved repairs within 7-14 working days.
In terms of payment if a garage are not willing to wait for reimbursement we can pay our plan holders, but as stated any VAT on the approved amount would not be reimbursed as the invoice would have been made out to the plan holder and not us. This is in accordance with the terms and conditions.
Rachel was awesome
Rachel was awesome, super quick, and explained everything so well. I was really happy with the service. Thanks, Rachel!
15 July 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Rachel.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Rachel was great
Rachel was great. I appreciate her patience with me and everything she’s done. 5 stars from me.
15 July 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Rachel.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Great service
Great service, Aidan was great start to finish, also Jess when Aidan wasn’t available. Did everything they said they and even called back when the said they would! Genuinely they both seemed like they loved working there as well, which tells a great story.
10 July 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Aidan.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Reply from Warranty First
Thank you for your review.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
I hate doing things like looking for…
I hate doing things like looking for insurance and sorting warranties out and I always put them off.
Cameron Gater-Condon explained everything in such great detail and also answered all my questions instantly and made me feel like he understood. I cant thank him enough. Great customer service and just a great service all round - thank you.
10 July 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Cameron.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Perfect easy to understand and clear…
Perfect easy to understand and clear about everything
14 July 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
Should you need any further assistance, please do not hesitate to get in touch and our team will be happy to help.
Melody was super helpful and very easy…
Melody was super helpful and very easy to communicate. Read through everything thoroughly and made sure I knew everything I needed to know.
13 July 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Melody.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Clear advice, targeted to your needs.
I have just renewed/extended my warranty cover with Warranty First,
have been advised through the process by Tia Saunders, who has been very patient answering my many questions.
10 July 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Tia.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Frazier was very polite who gave me all…
Frazier was very polite who gave me all the information I needed to take out the warranty he was not pushy at all very well mannered would do business with Frazier again
8 July 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Frazier.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Quick and easy process nice staff five…
Quick and easy process nice staff five star
6 July 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Let’s all hope this company liquidates- awful company.
This company is a rip of and is not worth the paper it’s written on.If you are thinking to get a policy out with this mob then don’t.If you have got one you have 14 days to cancel it.They don’t cover wear on tear is is a huge factor on used cars.Many other warranty company do cover that so go with another company.The day warranty first liquidates will make many of us who have had poor experiences with this useless company very happy.If you do have a current policy up for renewal please refuse.Warrenty first will just take your money and use excuses to not pay out.Things such as cambelt /timing chain issues they won’t pay for,other companies like Cover Me Warrenty will pay for it because there actually a decent company.Tell all your friends and family to avoid warrenty first.
24 January 2026
Unprompted review
Reply from Warranty First
Thank you for your review, we have been unable to locate your details on our records. Should you wish to discuss this further please contact us at customercare@warrantyfirst.co.uk.
Helpful with very good customer service…
Helpful with very good customer service skill.
29 June 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
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