Walley Reviews 162

Interesting that they have multiple entities in Trustpiot.
I have no clue why there are still merchants choose to use Walley as the primary payment method:
1. Worst App/UI, they obviously can't recognize if you are using a mobile device or desktop. Why? Because when you log in via your mobile device, the default login method is scan a QR code, then you need to scroll down to actually see there is option to use BankID on your mobile. As a digital payment method, can't even automatically detect the device type, seriously?
2. Extremely long loading time if you choose to operate on web, then you are forced to use their kid-can-build App.
3. No email notification of your invoice needs to be paid, unless you manually check in the App, you might miss the date to pay your invoice on time and get a quite high delay fee.
4. Only 14 days 'Pay Later' time, look at what your competitor does - 30 days!
5. Not to mention how long time it takes to get a refund if you used Walley, also you need to manually connect your bank account to get your refund, for real?
I don't know how could this product still exists in the market while there are so many better products, so merchants, be wise to choose your partner, my willingness of buying from a merchant can go down to 0 immediately if I see they use Walley as the only Buy Now Pay Later solution, shops, stay away from Walley!

Very well service in general. How ever the Finnish phone support sucks .... They dont know which shops use Walley as payment option .... 😳 .... The service provider don´t know .... 😳 .... Well how knows then I asked via phone = Answer was "we don't know" ..... ??? 😳😳

No option for e-invoicing; customer service fails to answer questions posed in emails.

Nothing could be better in customer service- all that needed -- kindness, and all kinds of best service.

This was my first walley experience. All worked well, the invoice email was clear and arrived just after the order etc.
Gonna choose walley when possible.
For Finland you could add virtual bar code to the payment info/invoice. Most of the mobile bank solutions would read the details through that

Your application is not working. I tried many times paying from your application but it never worked.

I couldn't find how to pay the whole debt last week from the stadium account ending in a result that got 5€ fine due unpaid monthly fee. This was the second time I tried to find a way to manage my debt and pay though the website.

Alles klar, very good timing

The fact that your payment app doesn't actually allow me to pay for the Bill nor does it have a way to copy a payment code makes it extremely tidious. Also am not getting any kind of notifications that I actually have a bill so am getting to pay for reminded fees which is unfair in my oppinion.
The fact that this comments section is all in swedish (which I don't speak) makes filling this real hard and have to just wing it.
But due to it am wriring in English rather than finnish so most will understand my point.