Waggel Reviews 

It is easy to make a claim and they dealt with my claim quickly and efficiently.

Simple process very straightforward

Great service, no hassle with claim. My only negative is being charged when i moved address.

Can't fault them! Our cat was unfortunately coming the the end of her life. She had treatment for a few days but we decided it was best for her to be put to sleep. The claim for her treatment was settled promptly with minimal fuss and we received a handwritten bereavement card a week later.

I've had a very positive experience with Waggel so far. One of my cats became suddenly very sick and needed to be hospitalised out of hours with a lot of subsequent treatment as an outpatient. After the initial confusion with the vet re who claims, I was able to submit the claim with reasonably basic information and Waggel liaised with the different veterinary surgeries to get the information they needed fir the claim to be approved. Updated claims for further treatment of the same condition have been a smooth simple process.
And most importantly my cat is recovering :)

Couldn't help me enough after I made a mistake

We absolutely adore waggel their claim process is the most accessible for autism and mental impairment I've ever seen, the support chat is always incredibly helpful and the staff are so kind and genuinely there to help you not just do a job, This is the only insurance company we recommend because we've never had a bad experience with them and we have a lot of animals covered by them. We even had an unfortunate situation that left one dog without cover but they actually took accountability for their mistake and reinstated his cover in full! What other insurance company takes responsibility like that?!

At first the prices seem high but keep in mind you're able to adjust your cover to what you can afford via multiple different components not just amount of cover = insurance cost monthly it's so much more than that. They cover things that I've never known an insurer cover before and it's literally lifesaving.

Waggel were very good at keeping me informed about a claim and the delay that occurred was from the vet not from then. They were very sympathetic and processed my claim appropriately. Thanks

Easiest, simplest claim ever. I can't praise or thank them enough!!!
Highly recommended.

Filling in form was quite good

Ordering is easy ,you do have to send your prescription off this is what takes the time but arrives in just over a week

was easy to understand and quick to complete

Was recommended to them through a friend . Very easy to set up.for my dog would well recommend to anyone

Cost and service.

Very easy process. No stress

Clear and easy to apply

Never had to claim on pet insurance before but although it is a very busy time I was fully reimbursed within 2 weeks and the service was first class and was kept fully up to date at all times with progress and claim progression.

Just had to claim for my dog who was diagnosed with mitral valve disease, the claim was successful and the process so quick and easy. I was informed by Waggel of every step during the process which was very quick to resolve! Recommend this insurance for your best friend 🐕

Greedy insurance company, doesn’t pay claims on advertised timelines, ignores complaints for as long as they can they don’t give a crap that your dogs not well.

They lie online on the website stating clearly we NORMALLY pay claims within 7 days, however if you ask anyone at waggel or complain they say we settle claims in 14 days, the website is badly managed, the company can’t sort out the claims form that’s broken and the company is one big scam, Andrew leal, CEO borrows cash at an alarming rate checks companies house avoid waggel choose pet plan, they raise premiums just because you had a claim unlike waggel who tried to recoup their money from the policyholder who claimed