Voyage Prive Reviews 

82,104
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

We were looking for a varied stay and your Bali trip fitted our criteria.. The accommodation in each resort was lovely with boutique small hotels provided. The transfers were spot on too . All... See more

Rated 5 out of 5 stars

Booking was easy. Hotel as expected even little extras like included cocktails offered although did have to ask for the late check out which was part of the package. Hotel didn’t seem to be aware of... See more

Rated 4 out of 5 stars

Everything ran smoothly, except for a few things concerning the car hire. The conditions advertised were incorrect. GPS was not available, you didn’t need an international driver’s permit and the fuel... See more

Company replied

Rated 5 out of 5 stars

If I could give Voyage Prive 6 stars then I would without hesitation! I have been on 6 holidays with them in the last 18 months - fabulous every time. Definitely great value for money - they include... See more

Company replied

Company details

  1. Travel Agency
  2. Cruise Travel Agency
  3. Hotel
  4. Travel Aggregator

Information provided by various external sources

Concept unique lancé en France en 2006, Voyage Prive est le 1er site de ventes privées de voyages. Club privé on-line, nous proposons à nos 18 millions de membres, une sélection de voyages, séjours et loisirs haut de gamme au meilleur prix garanti avec des tarifs pouvant aller jusqu'à -70%.

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4.4

Excellent

TrustScore 4.5 out of 5

82K reviews

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4.4

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(82,104)

14,241 reviews in the last 12 months

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Rated 5 out of 5 stars

If I could give Voyage Prive 6 stars…

If I could give Voyage Prive 6 stars then I would without hesitation!
I have been on 6 holidays with them in the last 18 months - fabulous every time.
Definitely great value for money - they include little extras within their packages which add to the value without scrimping on their quality. I have travelled on various trips - city breaks (Prague & Berlin) cruises - Adriatic, small boat cruise and Danube river cruise and visited Djerba& Mauritius so far this year! All very different but definitely made that bit better due to booking with Voyage Prive!

17 July 2026
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Reply from Voyage Prive

Hello Nicola,

Thank you for your wonderful feedback and for your continued loyalty. We’re thrilled to know that you’ve enjoyed such a variety of experiences with us and that each trip has created lasting memories. It’s a pleasure to be part of your travels, and we can’t wait to help you discover your next destination.

Best regards,
Carl and the Voyage Privé Team

Rated 5 out of 5 stars

Very easy to book answered my queries

Very easy to book answered my queries. Everything flowed well, from the flight , transfers and the hotel was lovely

9 July 2026
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Reply from Voyage Prive

Hello Sima,

Thank you for your kind feedback. We’re delighted to hear that your experience was smooth and enjoyable from the beginning. It’s wonderful to know that everything came together so well, and we hope to help you plan another memorable trip soon.

Best regards,
Carl and the Voyage Privé Team

Rated 5 out of 5 stars

wonderful trip

I had an absolutely wonderful experience booking my Jewels of the Gulf of Naples tour through Voyage Privé. From the moment I booked until the end of the trip, everything was exceptionally well organised.
The assistance provided throughout the holiday was outstanding. The team was always friendly, professional, and ready to help whenever needed, making the whole experience completely stress-free. Every transfer, excursion, and arrangement ran smoothly, allowing us to relax and enjoy every moment.
The itinerary was fantastic, with the perfect balance of sightseeing and free time. Visiting the beautiful islands and the stunning Gulf of Naples was an unforgettable experience, and every detail was carefully planned.
I am extremely satisfied with the quality of the service and the excellent organisation. It exceeded my expectations in every way.
I would highly recommend Voyage Privé to anyone looking for a well-organised, high-quality holiday with excellent customer care. I will definitely book with Voyage Privé again in the future.
Thank you for making this such a memorable and enjoyable trip!

6 July 2026
Unprompted review
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Reply from Voyage Prive

Hello Ana,

Thank you for sharing such a lovely review. We’re so pleased to know that your journey around the Gulf of Naples was a memorable experience and that you were able to fully enjoy the destination. We truly appreciate your kind words and look forward to welcoming you back for another unforgettable escape.

Best regards,
Carl and the Voyage Privé Team

Rated 5 out of 5 stars

Beautiful hotel amazing place

Beautiful hotel amazing place, fantastic transfers, everything is arranged and seamless

15 July 2026
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Reply from Voyage Prive

Hello Amy,

Thank you for your wonderful feedback. We’re delighted that your experience was so enjoyable from start to finish. We hope to welcome you back soon for another memorable getaway.

Best regards,
Carl and the Voyage Privé Team

Rated 5 out of 5 stars

Very easy to use site which offers excellent holidays at affordable prices

I have always found it very easy to book hotels and holiday packages through Voyage Privé. They offer excellent discounts on some of the very expensive hotels around the world which I would not normally be able to afford.

7 July 2026
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Reply from Voyage Prive

Hello Akapi,

Thank you for your lovely feedback. We’re thrilled to know you’ve had such positive experiences with us and truly appreciate your continued trust. We look forward to being part of your future adventures.

Best regards,
Carl and the Voyage Privé Team

Rated 3 out of 5 stars

poor customer service

While the holidays are usually good, there is never any help if there's an issue

14 July 2026
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Reply from Voyage Prive

Hello Ms Norton,

Thank you for sharing your feedback. We’re sorry to hear that your experience with our support fell short of expectations. We value your comments and will continue working to ensure our members feel better supported whenever they need us.

Best regards,
Carl and the Voyage Privé Team

Rated 5 out of 5 stars

Booking was super easy

Booking was super easy
I have been on many holidays with
Voyage Privé and never had any issues or problems.

7 July 2026
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Reply from Voyage Prive

Hello Miriam,

Thank you for your continued trust. We’re delighted to hear that your experience has been smooth and enjoyable, and we truly appreciate your loyalty over the years. We look forward to helping you plan many more wonderful getaways!

Best regards,
Carl and the Voyage Privé Team

Rated 5 out of 5 stars

LISBON JULY 2026

Easy to make booking
Good value hotel
Description accurate
Easy check in
Room as described

14 July 2026
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Reply from Voyage Prive

Hello Roger,

Thank you for your feedback. We're delighted to hear your trip met your expectations and that everything went smoothly from start to finish. We hope to help you plan another memorable getaway soon!

Best regards,
Carl and the Voyage Privé Team

Rated 5 out of 5 stars
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Reply from Voyage Prive

Hello,

Thank you for your feedback! We're delighted to hear your booking experience was smooth and simple. We hope to help you plan another wonderful escape soon.

Best regards,
Carl and the Voyage Privé Team

Rated 5 out of 5 stars

Visit to Budapest

Hotel as described in package with a goodcentral location. Good central location. 10kg carry on luggage useful. Communication regarding transport to hotel from airport was prompt. I would recommend Voyage Prive.

3 July 2026
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Reply from Voyage Prive

Hello Alison,

Thank you for your lovely feedback! We're pleased to hear your trip went smoothly and that everything helped make your experience enjoyable. We look forward to assisting you with your next getaway.

Best regards,
Carl and the Voyage Privé Team

Rated 5 out of 5 stars

Company wete excellent

The company were great. We missed our flight and had to book another. With changes of landing times they arranged transport to collect us and take us to a hotel we had to stay in on the first night as we would of landed too late to get the ferry boat. They arranged pickup the next day and the ferry tickets.
Hotel was lovely and food amazing
Staff wete very friendly & helpful
My 2 friends and I was very impressed with the holiday. Will certainly use the company again

1 July 2026
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Reply from Voyage Prive

Hello Sue,

Thank you for sharing your experience. We're delighted our team could support you through the unexpected changes and help ensure your trip continued smoothly. We look forward to helping you plan your next adventure!

Best regards,
Carl and the Voyage Privé Team

Rated 5 out of 5 stars

Excellent service through every process

The customer service link on wattsap was excellent. Sorting our travel disruption experience with professional ease.

5 July 2026
Unprompted review
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Reply from Voyage Prive

Hello Sheila,

Thank you for your kind words! We're so pleased our team was able to assist when you needed us most. We truly appreciate your feedback and hope to welcome you on another journey soon.

Best regards,
Carl and the Voyage Privé Team

Rated 1 out of 5 stars

Shocking misrepresentation, fake AI images, and appalling customer service

​UPDATE FOLLOWING RESPONSE: Thank you for publicly admitting that you sold my family this holiday using "AI-generated images."
​Under UK Consumer Law, you cannot sell premium '5-star' packages using computer-generated fabrications of rooms that do not exist, and then claim 'promotional imagery doesn't form part of a contract' when the real hotel turns out to be a cheap, unfinished disappointment.
​This public admission that you used fake, AI imagery to secure my booking has been screenshotted and submitted directly to ABTA and my bank's investigation team as written proof of your severe misrepresentation.

Do not trust a single photo on Voyage Privé’s website. They are actively engaging in the most deceptive "bait-and-switch" marketing I have ever encountered.
​I booked what was advertised as a premium, luxury 5-star resort with an upgraded Sea View room. Because I am traveling with an infant, I booked it to ensure we had the safety, hygiene, and space a baby absolutely requires.
​It was a total lie.
​The hotel was not even open when they took my money. Now that it is open, verified reviews and photos from devastated guests have exposed the shocking truth:

​The pictures are fake: The room photos are heavily manipulated, AI-generated fabrications. The actual rooms look nothing like advertised, featuring cheap finishes and broken fixtures.

​The 5-star rating is a lie: Independent travel registries and guest reviews prove this is a 3-star hotel at best.

​It is an active construction zone: The resort was opened far too early. Facilities are closed, and guests are walking through an unfinished building site.
​Forcing a family with a baby into an unfinished, misrepresented star property is not just shocking—it is a genuine safety risk.

​When I confronted Voyage Privé with this undeniable proof, their customer service was utterly disgraceful. After days of trying to resolve this reasonably, they have issued a formal final refusal. They have flat-out refused to refund me, refused to relocate my family to an actual 5-star hotel, and essentially told us to cancel & pay the cancellation fees. They even tried to claim their promotional images "don't form part of the contract" to dodge consumer laws.
​Because they have given a final refusal, I have been forced to escalate this. I have now logged a formal dispute with ABTA and my bank has launched a chargeback fraud investigation to claw back my money.

​Voyage Privé are selling cheap, unfinished resorts under the guise of luxury packages, and their customer service shuts the door on you when they get caught. Save your money, protect your family, and book elsewhere. This company is a complete disgrace.

This is the second time I have had awful experience with them. I tried to give them another chance but its really not worth it as they have scammed me twice now.

2 July 2026
Unprompted review
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Reply from Voyage Prive

Hello Nay,

Thank you for sharing your feedback. We’re sorry to hear about your disappointment and understand how frustrating this situation must have been, particularly when travelling with your family.

We would like to clarify that AI-generated images are only used for brand-new hotels where an official photographer has not yet had the opportunity to visit the property. These images are intended to provide an initial visual representation and are replaced with official photography as soon as it becomes available.

We take our customers’ concerns seriously and regret that your experience did not meet your expectations. Our teams remain committed to reviewing feedback and working with our partners to ensure our customers receive accurate information and the best possible experience.

Best regards,
Carl and the Voyage Privé Team

Rated 5 out of 5 stars

Everything was well organised and…

Everything was well organised and detailed plan was given in timely manner.

11 July 2026
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Reply from Voyage Prive

Hello Seema,

Thank you for your kind feedback. We're pleased to know everything went smoothly and that our service helped make your experience enjoyable. We hope to welcome you again soon!

Best regards,
Carl and the Voyage Privé Team

Rated 5 out of 5 stars

First time booking with Voyage Privé…

First time booking with Voyage Privé and it won’t be the last. I admit I was a bit nervous as I’d seen mixed reviews. From booking our holiday to departure everything went as planned. The documents and communication with me was excellent, everything offered was fulfilled. The hotel itself was outstanding the slight downside was the location but the only time this mattered was in the evening for meals as we weren’t a fan of the hotels dinner selection. Amazing holiday.

4 July 2026
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Reply from Voyage Prive

Hello,

Thank you for sharing your experience with us! We're delighted to hear you had such a wonderful stay and that our team could support you throughout your journey. We look forward to helping you create more amazing memories in the future.

Best regards,
Carl and the Voyage Privé Team

Rated 5 out of 5 stars

I've followed Voyage Prive for years…

I've followed Voyage Prive for a few years but never been in a position to take an offer, until recently. I found the comms helpful, friendly, and very efficient when I had questions about the offer and when purchasing. We enjoyed a great night in London at a very expensive hotel at a fraction of the price, so thank you Voyage Prive... hopefully I'll be able to take advantage of another deal soon!

17 June 2026
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Reply from Voyage Prive

Hello Sarah,

Thank you for choosing us for your first booking! We're delighted everything went smoothly, and we hope it's the first of many memorable trips with us.

Best regards,
Carl and the Voyage Privé Team

Rated 5 out of 5 stars

The company are very easy to deal with…

The company are very easy to deal with and always respond quickly to queries.
Hotel we stayed in was excellent.

10 July 2026
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Reply from Voyage Prive

Hello Anne,

Thank you for your lovely feedback. We're so pleased we could help and really appreciate you taking the time to share your experience. We hope to welcome you again soon!

Best regards,
Carl and the Voyage Privé Team

Rated 1 out of 5 stars

Appalling customer care

Booked a trip with my daughter to Uzbekistan. Paid in full. Packed our bags, ready to go. Checked in with the airline on line. 14 hours prior to the flight taking off I got an email saying VP had cancelled the holiday due to their Uzbekistan partner letting them down. Offered 100% refund or 110% compensation. No alternative holiday offered, no apology, no explanation, no compensation, just a pushy email requiring me to accept the refund, which would be credited to my account within 14 days! Multiple unhelpful and rude phone conversations with their “customer care” department yielded nothing. Not their fault they maintained as their partner let them down. I confirmed my contract was with them and not their partner, my daughter had lost her only holiday of the year and given the escalation in travel costs due to the Iran war, we now could not afford an equivalent holiday at such short notice. I told VP that I was raising a complaint with ABTA. At this point they acknowledged that they did owe us compensation of a mere £100 each, on a holiday which cost £2400. Shocking customer care, no apology. Avoid booking with this company. It will mess you around and doesn’t give a damn. You never get to speak to the same person in customer care, you get a generic email address, there is no way to escalate the issue or speak to a manager. Spend your money elsewhere.

1 June 2026
Unprompted review
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Reply from Voyage Prive

Hello Jane,

Thank you for sharing your feedback. We’re truly sorry for the disappointment and frustration caused by the cancellation of your Uzbekistan trip, especially so close to departure. We understand how upsetting this must have been after preparing for your holiday with your daughter.

The cancellation was due to circumstances beyond our control, and while we understand how disappointing this was, unpredictable supplier behaviour can, on rare occasions, occur. Our teams followed the applicable process and worked to provide the refund and compensation available in line with the terms of the booking, and we sincerely regret that this experience fell short of expectations. We have also taken note of your comments regarding communication and will continue to review how we support customers during future disruptions of this nature.

Best regards,
Carl and the Voyage Privé Team

Rated 5 out of 5 stars

Great accommodation offer & support

Great accommodation offer & great information/organisation/ support from VP. Have used them before & will do so again.

7 July 2026
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Reply from Voyage Prive

Hello Chris,

Thank you for choosing us again! It means a lot to have your continued support, and we look forward to helping you plan many more memorable escapes.

Best regards,
Carl and the Voyage Privé Team ✈️

Rated 5 out of 5 stars

Great holiday company to travel with trusted

Been o. Quite a few trips with Voyage and not been disappointed tbh
I love the little extras they give you with free 30 min massage in hotel, was bit disappointed when we found they only did the one person per couple it would have been really nice if we both shared that experience
Overall will keep booking with voyage Privé

3 July 2026
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Reply from Voyage Prive

Hello Ann,

Thank you for your continued support! We really appreciate your feedback about the spa experience and will be sure to share it with the team. We can't wait to welcome you on your next getaway!

Best regards,
Carl and the Voyage Privé Team

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