Secret Escapes Reviews 17,407

Sold a deluxe room which was fine. Not notified of noisy roadworks right outside. Together with drilling a new swimming pool inside! We had to stay away from the hotel 9-5. Hotel did not h... See more

At the start it was not a great experience as the 5 star hotel I’d booked in Dubai had no record of the booking. But in the end the Secret Escapes customer care team member JAMILA was persistent with... See more

The company did as well as they could I guess, by getting back part of my outlay. A lesson learnt from me however never trust a car hire company. Its not something I do very often (last time was 30... See more

We have had several great experiences with Secret Escapes. They have introduced us to some great hotels and offered good value for money. On this occasion their excellent service record was spoiled by... See more

Excellent refund service from Secret Escapes when the Iran conflict started on 28 March 2026, our departure day for Thailand, via Dubai. Gulf States' airspace closed. Holiday could not go ahead. In o... See more

We recently enjoyed visiting Horsted Place Hotel and had a really relaxed and enjoyable stay through Secret Escapes. Horsted is a fantastic hotel with staff who genuinely engage with visitors and th... See more

Company called us to arrange holiday. Initially changed our airport, then hotels than 4 nights to 5. Plane and Train seats also added extra if we wanted to sit together. Price went from £1300 to £190... See more

We stayed in a crescent room at the buxton crescent for my partners birthday. The hotel was beautiful. The staff were so Friendly, helpful and professional. We had dinner and breakfast there which w... See more

We are due to fly tomorrow 10th March to Sri Lanka . All our flights have been cancelled. We have called secret escapes numerous times for updates we was assured someone would call us back on Saturday... See more

Booking a special trip for 6 people, we had a few questions and needed help and support with the booking. It was difficult to get through the chatbot, but once we did we received excellent help and su... See more

Secret Escapes is my goto site to find luxury hotels deals for my holidays. I’ve used them for 3 trips all over Italy, in the Netherlands, and Edinburgh. I can always count on the quality of the roo... See more

Something to suit every occasion, be it a short break from the everyday or something more special. Great variety of accommodation. Something / somewhere new almost every week . Great prices too. S... See more

Great communication before our trip to Sri Lanka . One excellent driver through out the trip who organised and accompanied us on excursions . Theses were not in groups but just us . Everything wa# ver... See more

Impressed with the offer and information provided on the site. Haven't been yet, so can't comment of quality of stay. Phoned to enquire about accessible rooms and parking. AI response, which was un... See more

just back from another great stay at the dallas bursted polo club hotel with secret escapes. have used this company many times and have never disappointed.fantastic value for money and always get extr... See more

We have used Secret Escapes for several trips, everything is exactly as detailed in the description of each hotel. Our recent trip to Tetbury was excellent, everything was as it said on the tin. We ha... See more

I have booked several trips through secret escapes and loved them all. I have also recommended secret escapes to numerous friends and family. I only recently discovered that I could get some discount... See more

I have used SE to book at least 6 hotels both in Europe and the UK in the past couple of years and all have been very positive experiences. I always do my research before booking and have yet to find... See more

Another great hotel break via Secret Escapes. Prices are remarkably competitive and stays have always been exceptional value. It's the first place I look, when wanting to book a short break.

36 days since flights were cancelled on 29/1/26 and STILL no replacement flights for 2 of us. And they have just emailed us today telling us we need to pay the balance. They incompetently rebooke... See more

Booked the lifehouse spa through secret escapes for a spa break and absolutely loved it. Have booked through them several times and not been disappointed. As always, the secret escapes deal was f... See more

Rang the Concierge team to get clarification on a hotel assisted food deal and a pdf of the menu. Marshall was brilliant, getting the relevant information in around 10 minutes. This has allowed us to... See more

Agreeing to a holiday on Secret Escapes doesn't mean you’ve actually booked it, you’ve just indicated an interest and agreed to go. Someone from the holiday company rings the next day to confirm d... See more

We booked our getaway and didn’t expect much. Shortly after we received email with explanation of the trip, coupon vouchers etc, everything really easy to understand and follow. The only thing we had... See more

An absolutely amazing weekend at half the price of booking directly with Warners. We had a signature room which included additional quality snacks and soft drinks along with a bottle of Prosecco. The... See more

I always say judge a company when things don't go to plan. Due to Middle East conflict our holiday to Sri Lanka was cancelled. Secret Escapes jept us informed and offered us new flights or a full re... See more

Only reviewing the 1st bit at the moment ie booking …very simple. Looks like a great place to stay at a very good price. Here’s hoping it continues to be a very positive experience 😊

Secret Escapes provide detailed descriptions of each property and the pricing is clear. The booking process was easy and I was able to phone the hotel direct to book dinner reservations and request a... See more

Excellent hotel Included trip to murano Hotel staff very attentive. Breakfast delicious. Very quiet so good nights sleep. Walking distance to all sights Wizz air good too and first time flying... See more

A huge and heartfelt thank you to Secret Escapes and Mr. Ali for truly first-class help and outstanding service. I made a booking mistake, which was entirely my own fault, and discovered it the foll... See more

The Secret Escapes team were a great help in January when we had to cancel out trip last minute due to me being hospitalised. Rebooking this week was a very quick and easy process

Have used Secret Escapes before Huge Choice of property's Web site excellent easy to use & book Very competitive prices often with extras as part of the package will be using again soon 👍

I tried to book hotel with dinner unsuccessfully on line i rang secret escapes only to get a robot customer service after 10 minutes of going round in circles i asked for a human to talk to..yes was... See more

We have booked many times with Secret Escapes and have had some fabulous holidays. Everything has been perfect and I would not hesitate to continuing to make reservations with them again. Excellent se... See more

Booked a 5 star hotel in London through secret escapes, The Dilly. On arrival all reception was closed, the main bar and using a side entrance. Check in was a joke in the temporary location and got... See more

We have just come home from the third stay at The Oak park Hotel in Weybridge . The staff on arrival were most welcoming. As were the bar staff bringing our drinks to us at a very comfortable area,whe... See more

We had a very good holiday . Besides a rather hasty check in process, this was all forgotten once we arrived at our hotel. We had a very nice room with a balcony view. The staff were great , the food... See more

I have used SE for many years and enjoyed excellent stays throughout the UK at great discounts. Booking is simple and straightforward. Well done Secret Escapes!

Good deals. Easy to book. Disappointed that at the very last stage of booking we noted that cancellation means a £35 cost plus remaining monies only available as credit on your account.

Some fabulous deals on the face of it when we were looking at far eastern destinations. Disappointing when getting to the final booking stages that many of the prices went up by £2K -£3.5K per couple... See more

Poor....trip cancelled after payment in full made at the time of booking. Suggested flights were no longer available and there were no alternatives. Checked the airline and the exact tickets we boo... See more

I have used Secret Escapes many times in the past and decided to use them to book a real ‘trip of a lifetime’ touring Vietnam Cambodia and Malaysia in July of this year. This morning I was contacted t... See more

I've been both a member of Secret Escapes and used them many times. I love the ease of using the booking tool but I bloody love the discounts they're able to secure. I saved over £230.00 on the hotel... See more

It is now 16 Feb 2026. Since 23 Jan 2026 I have been trying to access my flight booking with Ryanair. I am unable to get into the site as the email I gave to Secret Escapes (SE) was changed, without m... See more

On booking a hotel, Hilton Doubletree in York, I did think the room price was very low, but then after confirmation came through after payment, it said £25 per night for parking. Tried to comp... See more

The booking process was easy for our trip to Sri Lanka as every bit of information needed was available on the well thought out website. I had a couple of queries, filled in the relevant form on the c... See more

Great trip to Tanzania. Safari and Beach holiday. Price was very competitive and all aspects of holiday were very good. Couldn't fault it. All transfers and quality of accommodation was first class

I was struggling to book this holiday myself so I thought to contact Secret Escapes. They offered a holiday that was flexible and included some excursions and the rest of the time I could do what I wa... See more

Booked hotel and was offered a daily meal credit of £28 which I took as I thought it would save money. Meal credit only included food and excluded drinks. I was spending less than this on food alone... See more

Hotel was last minute booking but had been on sale until day before but luckily came up again so looking forward to one night stay tomorrow

Not off to a great start- we’ve spent a lot of money on a bucket list trip and are being told now that we won’t actually get details on the hotels, transfers and activities that are booked until 1 w... See more

Secret Escapes are so easy to book with. They offer a good selection of price deals which often include extras such as breakfast.