The guys at vodafone buxton are outstanding. Find Amos, Marjorie brilliant. We have dealt with nisha on numerous occasions and trust her 100% she has been very helpful, with choosing phones, the corre... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service from Dave at Vodaphone, Exchange Shopping Centre, Rochdale. Went to upgrade from SIM only to phone. Painless experience, lots more options than on the website. Took a while (systems very... See more
Company replied
Fantastic service from Kurt, the manager at Vodafone Ipswich. He was friendly, knowledgeable and really took the time to understand what I needed. Everything was explained clearly, and I never felt... See more
Company replied
Ben was really patient and helpful in trying to get our monthly costs down, not only on one phone but also our broadband package, saving us money each month. He also upgraded another phone’s SIM at th... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK
Written by the company
Contact info
United Kingdom
- 03333 040 191
- www.vodafone.co.uk
4.7
Excellent
140K reviews
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Terrible service
Terrible service. Also they provide illegals with SIM cards once they break into the country. Abort
16 July 2026
Unprompted review
Reply from Vodafone UK
Hi there. We’re sorry to hear about your experience, Peter, and the frustration caused. We appreciate you sharing this feedback, and we take concerns about customer service very seriously.
If you’d like to raise this as an official complaint and have already spoken with our team, you’re welcome to contact our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or vodafone.uk/3LXh2xl.
We truly appreciate your patience and hope to get this resolved for you as soon as possible.
Thanks again,
Vodafone Social Media Team
Mo was very helpful
Mo was very helpful, he helped me to transfer the data from my samsung to my new iPhone. Vodafone Hackney has very good customer service.
18 August 2026
Unprompted review
Reply from Vodafone UK
Hey Rosetta,
Thanks for the lovely review and fantastic support for Mo.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The service in store from Ricky Nikki…
The service in store from Ricky Nikki was excellent
18 August 2026
Unprompted review
Reply from Vodafone UK
Hey Stephen,
Thanks for the lovely review and fantastic support for Ricky Nikki.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had an excellent experience in store…
Had an excellent experience in store today to upgrade my phone. Customer service was second to none cannot fault at all.
Overall very happy with my experience
18 August 2026
Unprompted review
Reply from Vodafone UK
Hey Danielle,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service! We had lost a phone. Abbas helped us through the process really efficiently and explained everything to us so well. Highly Recimmend! Thank you
18 August 2026
Unprompted review
Reply from Vodafone UK
Hey Marie,
Thanks for the lovely review and fantastic support for Abbas.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staff Calleigh at Ipswich store was…
Staff Calleigh at Ipswich store was very kind and helpful highly recommended her for the great service she’s offered me today.
18 August 2026
Unprompted review
Reply from Vodafone UK
Hi Isimeli, thank you so much for your wonderful review and the amazing support you’ve shown for Calleigh, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
After years of problems
I find it extremely difficult to understand how Vodafone has such a high customer rating, because our experience over many years has been completely the opposite.
We have been Vodafone customers for years and have experienced nothing but ongoing problems with both the service and customer support. The level of customer service has been extremely disappointing, and on numerous occasions we have felt that staff simply do not care about resolving the issues customers are experiencing.
We have now decided that enough is enough and want to leave Vodafone. However, we are being told that we are tied into a contract that we did not knowingly agree to. This is particularly frustrating because we have been very careful specifically to avoid entering into a new commitment that would prevent us from leaving.
I strongly dispute the claim that we knowingly agreed to this contract. I expect Vodafone to provide clear evidence of exactly when and how this contract was agreed, including the terms that were presented to us and our explicit acceptance of them.
The attitude of some of the staff we have dealt with has also been unacceptable. On the telephone, we have experienced dismissive behaviour and even what appeared to be laughter when we were trying to raise genuine concerns. That is not acceptable customer service from a major telecommunications company.
After years of problems, I have completely lost confidence in Vodafone. The service has been consistently poor, customer support has been extremely frustrating, and we have now reached the point where we simply want to leave.
I expect this complaint to be investigated properly and for Vodafone to provide:
Clear evidence of the contract you claim we agreed to.
The date and method by which the contract was entered into.
A copy of the terms and conditions that applied at the time.
An explanation of why we were not made aware that we were entering into a new minimum-term commitment.
Confirmation that we can leave without being charged an early termination fee if Vodafone cannot demonstrate that we knowingly agreed to the contract.
Please treat this as a formal complaint. I expect a proper response rather than another attempt to dismiss the matter over the telephone.
After the way we have been treated, I have no confidence in Vodafone and simply want to end our relationship with the company fairly and without being forced to pay charges relating to a contract we did not knowingly agree to.
18 August 2026
Unprompted review
Reply from Vodafone UK
Hey John,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
Thanks,
Vodafone Social Media Team
Ricky and Lyba went way beyond what…
Ricky and Lyba went way beyond what they needed to resolve the problem. Vodafone reputation rests on these staff members do not lose them. Stop using AI the older generation need these young people to help us
18 August 2026
Unprompted review
Reply from Vodafone UK
Hey there,
Thanks for the lovely review and fantastic support for Ricky and Lyba.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I received the most excellent service…
I received the most excellent service this morning from Omar. Can’t thank him enough. He solved a long term problem of my elderly mother not being able to use her phone as it was too complicated. He was able to simplify it to an a level my mum will now be very happy! Thanks Omar!
18 August 2026
Unprompted review
Reply from Vodafone UK
Hey Jacky,
It's fantastic to hear that Omar was able to resolve the issue. We truly appreciate your feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Anna was great help today getting my…
Anna was great help today getting my two contracts down- she was friendly and helpful
18 August 2026
Unprompted review
Reply from Vodafone UK
Hey Bob,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Ayo he help with the data plan and he…
Ayo he help with the data plan and he speak polite and professional and recommend for vodafone
18 August 2026
Unprompted review
Reply from Vodafone UK
Hi, thank you so much for your wonderful review and the amazing support you’ve shown for Ayo, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Appalling service
Appalling service. Having been on a plan for years I went in to see what was available at a better price. Despite me explaining my concerns they put my son on a cheaper plan with limited data. 4 months later my son has son run out of data twice. It costs me an exorbitant amount to pay for extra data. When I went in to the store to try and sort out the plan I was told they couldn’t and I had to phone their main call line to sort it out. Absolutely awful service, mis-selling of the plan and puts my young son in a difficult position trying to not run out of data at university. And then they say they can’t help. Today I heard the same person who miss-sold me the plan telling another customer it’s always better to have too much than run out!! Absolutely unbelievable. There’s no customer care or accountability. I will leave Vodafone as soon as I can.
18 August 2026
Unprompted review
Reply from Vodafone UK
Hi Hayley,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to feel that the plan recommended for your son isn't meeting his needs, particularly while he's away at university and relying on his data allowance. We also appreciate your concerns regarding the advice you were given and the support you received when trying to discuss the account in store.
We'd like the opportunity to look into this further and review what happened, including the plan recommendation and the assistance you received when seeking support. Please send us a private message on our social media channels with your full name, mobile number, and a link to this review, and we'll be happy to investigate this for you. Please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
We look forward to hearing from you.
The Vodafone Social Media Team
Kered was great in store helping set up…
Kered was great in store helping set up my new contract and phone transfer
18 August 2026
Unprompted review
Reply from Vodafone UK
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK
Hey Frank,
Thanks for the lovely review and fantastic support for Jade.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Worst Company Every. Useless website and CS.
Bought a sim. Won't let me create an account. Forwards you to the app(can't login without an account), Then sends you to the website to create one. The website says 'Use the app'
18 August 2026
Unprompted review
Reply from Vodafone UK
Hey Carl,
I apologize for the issues you've been experiencing with services. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling 191 or 0333 304 0191 or speaking to them via LiveChat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Excellent service fixed my phone really…
Excellent service fixed my phone really polite
18 August 2026
Unprompted review
Reply from Vodafone UK
Hey Julie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK
Hey Cary,
Thanks for the lovely review and fantastic support for Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Richard was very knowledgeable and went…
Richard was very knowledgeable and went through everything step by step very clearly with me.
18 August 2026
Unprompted review
Reply from Vodafone UK
Hey there,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Richard.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
AVOID THIS COMPANY AT ALL COSTS
AVOID THIS COMPANY AT ALL COSTS.
I have had an ongoing complaint with Vodafone that WAS closed, as they promised me, they would sort out the issue - this has not happened.
Vodafone are thieves, they owe me a credit balance on my account however, they are now saying that as the account is closed, even though I am giving them the correct information PLUS THE REFERENCE NUMBER THAT THEY HAVE GIVEN ME ON SEVERAL OF THE EMAILS FROM THEIR SO CALLED CRITICAL CARE TEAM they are unable to locate my account - I have called them several times on the numbers THEY have given me and they still will not accept my information.
I have given them 24 hours to contact me to give me back my credit balance before I speak with a solicitor.
FOR THE INFORMATION OF THE MEDIA TEAM
I AM NOT ON FACEBOOK, OR X OR WHATEVER OTHER CRAP SOCIAL MEDIA YOU SAY TO CONTACT YOU ON SO PLEASE DONT BOTHER WITH ALL THAT GUFF IT WILL NOT WORK WITH ME.
Also, there are only so many times I am going to accept "we apologise for the inconvenience this has caused" it has now become meaningless to me -
If you value your sanity and only want good customer service DO NOT GO ANYWHERE NEAR VODAFONE - AVOID AT ALL COSTS. - YOU WILL COME TO REGRET IT IF YOU CHOOSE THEM AS YOUR SUPPLIER.
Vodafone should be ashamed.
18 August 2026
Unprompted review
Reply from Vodafone UK
Hey Smiler,
We understand how frustrating this must be for you. We'll look into the credit on your account and work to understand exactly what has happened.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Very helpful information he did a very…
Very helpful information he did a very good job.
18 August 2026
Unprompted review
Reply from Vodafone UK
Hi Pauline, Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
We’re always here to help!
Thanks again,
Vodafone Social Media Team
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