The guys at vodafone buxton are outstanding. Find Amos, Marjorie brilliant. We have dealt with nisha on numerous occasions and trust her 100% she has been very helpful, with choosing phones, the corre... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service from Dave at Vodaphone, Exchange Shopping Centre, Rochdale. Went to upgrade from SIM only to phone. Painless experience, lots more options than on the website. Took a while (systems very... See more
Company replied
Fantastic service from Kurt, the manager at Vodafone Ipswich. He was friendly, knowledgeable and really took the time to understand what I needed. Everything was explained clearly, and I never felt... See more
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Ben was really patient and helpful in trying to get our monthly costs down, not only on one phone but also our broadband package, saving us money each month. He also upgraded another phone’s SIM at th... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK
Written by the company
Contact info
United Kingdom
- 03333 040 191
- www.vodafone.co.uk
4.7
Excellent
140K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Can’t get the very simple things right
I wanted to do a very simple thing - ask the store for an extra day to hold onto my router so I could pick it up.
This was impossible as the store has no direct number and different parts of Vodafone customer service can’t speak to eachother. Things were further compounded by a shockingly stupid AI chatbot and offshore workers who couldn’t understand a really basic description of my problem.
I’m happy this happened at the start so I can move to a different provider with UK based call centres who don’t make it so hard to speak to a human.
20 August 2026
Unprompted review
Reply from Vodafone UK
Hi Emmanuel,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.
If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah or via Instagram at https://ig.me/m/vodafone
Thanks
Vodafone Social Media Team
Dee is the best she sorted my sim and…
Dee is the best she sorted my sim and broadband package made my life so easy great service
20 August 2026
Unprompted review
Reply from Vodafone UK
Hey Alina,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Dee.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chris - Stamford branch
Chris, was extremely helpful and got me set up with a new plan , that suits my mobile phone needs a lot better.
Thank you
20 August 2026
Unprompted review
Reply from Vodafone UK
Hey Helle,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service! Martyna was very kind and patient when explaining the different broadband options and helping me get set up. Would definitely recommend!
20 August 2026
Unprompted review
Reply from Vodafone UK
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic
The workers are really kind and helpful. One of the workers, Nayim was just great with explaining everything that we needed to know. Great service overall! 100% recommend.
20 August 2026
Unprompted review
Reply from Vodafone UK
Hey Zinyka,
Thanks for the lovely review and fantastic support for Nayim.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Following fraudulent activity on my Vodafone account
Following fraudulent activity on my account on 3rd July, my services were frozen and later unblocked. I was assured by Vodafone that the £3,500 in fraudulent charges would be credited before my bill was issued and that no money would be taken from my account.
Despite these assurances, Vodafone debited my account for the full £3,500 last Friday. When I called to report this, I was promised a full refund within two working days. Three working days later, I received only a partial refund of approximately 50%. I have received no resolution as to when the remaining 50% will be returned. Furthermore, promised call-backs have not occurred, and customer service advisors cannot provide a timeline, stating only that the investigation is ongoing.
This unauthorised debit of a significant sum has left me unable to meet my upcoming mortgage payment and other financial liabilities. I have now spent nearly six hours on calls to customer service to resolve a situation that should have been prevented by not debiting the funds while the investigation was pending.
It has now been 48 days since the initial fraud occurred on 3rd July, and the case remains unresolved.
3 July 2026
Unprompted review
Reply from Vodafone UK
Hey Matt,
Thank you for taking the time to share your experience. We're very sorry to hear about the difficulties you've faced following the fraudulent activity on your account and understand how concerning and disruptive this situation must be, especially given the impact on your finances and the time you've spent trying to get updates.
This certainly isn't the level of service we aim to provide, and we'd like the opportunity to look into this further for you. Please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Elisa was fabulous
Elisa was fabulous, thorough and made sure I was happy with everything including new phones and broadband. Very helpful, patient and amazing service with a smile. Kelly
20 August 2026
Unprompted review
Reply from Vodafone UK
Hey Kelly,
Thanks for the lovely review and fantastic support for Elisa.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Corey was quick and assertive, sorted my phone straight away
Corey was very nice and assertive , he was quick and got my phone for my very quickly i was in & out
20 August 2026
Unprompted review
Reply from Vodafone UK
Hey Grace,
Thanks for the lovely review and fantastic support for Corey.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phone contract
Jackson was very helpful. Great customer service explained every clearly. Mo was amazing too. Got a great deal on the phone I was looking for. Very friendly and helpful staff. Would recommend this store
20 August 2026
Unprompted review
Reply from Vodafone UK
Hey Sam,
Thanks for the lovely review and fantastic support for Jackson.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alex very helpful
20 August 2026
Unprompted review
Reply from Vodafone UK
Hey Nicola,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Utterly terrible call centre customer service
Vodafone
I’ve been with Vodafone for a very long time and generally have found them to be good - however their customer call centre dealing with issues is incredibly awful. After renewing my contract with my local Vodafone store (who were great) they noted that I’d been erroneously overcharged for years for an additional number I’d not used that had been added to my account. They recommended to apply for a refund via 191. I called and spoke to someone called Divya and we discussed at length to give her all the info she needed, she said she felt I was owed around £350 given there was no usage on the extra number, but she needed to get sign off for this. She said this would happen within the a week, but not to worry as she was on top of it and would get it sorted and contact me shortly. I never heard from her again or anyone else regarding the claim. When I called back many weeks later I spoke to someone called Jay who claimed to be a supervisor and said my claim (2-12A1G0GGK) had been escalated and that he would personally ensure Divya would call me back that day. Unsurprisingly she never did. I talked to the people in store locally, very lovely and helpful but they admitted it was an endemic problem and they too found the staff on the call centre incompetent and impossible to get refunds from for customers even when they contacted them on a customers behalf. Great sales staff but terrible customer service and contracts that seem prone to error and overcharge - forcing you to call them. Avoid this company -I first raised this issue in May and still have no resolution.
29 May 2026
Unprompted review
Reply from Vodafone UK
Hi Tanya,
I apologize for the issues you've been experiencing with services. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling 191 or 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Cameron was just great first class…
Cameron was just great first class service can recommend many thanks for all your help.
20 August 2026
Unprompted review
Reply from Vodafone UK
Hey Janet,
Thanks for the lovely review and fantastic support for Cameron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jay was very helpful thank you!
20 August 2026
Unprompted review
Reply from Vodafone UK
Hey Aimee,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kasim was excellent in every way
Kasim was excellent in every way , ten out of ten
20 August 2026
Unprompted review
Reply from Vodafone UK
Hey Richard,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Thank you Jack you were so helpful and…
Thank you Jack you were so helpful and saved me money in broadband and sim! Very polite. Patiently answered all my questions and explained everything fully.
20 August 2026
Unprompted review
Reply from Vodafone UK
Hey there,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Skye has been extreme helpful and I…
Skye has been extreme helpful and I very much appreciated the time she spent explaining everything clearly to me
A top adviser !
A big thank you to you
From
Ros Kinder
20 August 2026
Unprompted review
Reply from Vodafone UK
Hey Ros,
Thanks for the lovely review and fantastic support for Skye.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tom helped me with my new phone
Tom helped me with my new phone. Really appreciate the assistance in explaining everything for me
20 August 2026
Unprompted review
Reply from Vodafone UK
Hey Sally,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Rameez was wonderfully helpful today in…
Rameez was wonderfully helpful today in Vodafone. I’ve just moved from abroad and he outlined everything for me easily and made it fast and understandable.
20 August 2026
Unprompted review
Reply from Vodafone UK
Hey Liz,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jason helped me transfer all data…
Jason helped me transfer all data across and explained my new phone very clearly would recommend going to Vodafone phone Morpeth again
20 August 2026
Unprompted review
Reply from Vodafone UK
"Hey Marion,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Billy was extremely helpful as always
Billy was extremely helpful as always
20 August 2026
Unprompted review
Reply from Vodafone UK
Hey Lisa,
Thanks for the lovely review and fantastic support for Billy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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