Vodafone UK Reviews 

139,332
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 42,863 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and knowledgeable staff members for providing great support during phone upgrades, contract renewals, and device setups. Reviewers note that store advisors consistently take their time to carefully explain available options and efficiently resolve technical problems with a very friendly attitude. However, some people mentioned frustrations when trying to reach human support through automated phone systems and online chat services. Many consumers also reported occasional challenges regarding unexpected billing notices, contract adjustments, and local network reliability issues that negatively affected their daily connectivity.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, knowledge, and willingness... See more

Service

People report positive experiences with service, often highlighting helpful staff and great deals in store.... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives were incredibly... See more

User experience

Customers consistently note positive experiences with user experience, highlighting helpful, knowledgeable,... See more

Product

Consumers find product to be positive, regularly securing great deals on new devices and upgrading their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My current Vodafone contract (unlimited calls/texts + mobile Wi-Fi) expired and I needed a new (cheaper) one. I got one thanks to Shane who did a fantastic job at locating & finding one for me, witho... See more

Company replied

Rated 5 out of 5 stars

Sabrina is absolutely amazing!!! Her service is unmatched after numerous calls to Vodafone I decided to try my luck and pop into store…. She managed to sort my problem and made it look so easy. I will... See more

Company replied

Rated 5 out of 5 stars

Thalia and Viv , were exceptional issue’with overseas phone resolved immediately to save my data charges a d the new Vodafone sim , got me back on board in UK Strongly recommend, good staff are t... See more

Company replied

Rated 5 out of 5 stars

I went to Vodafone on the weekend in Wembley and was served by a lovely gentleman Reeyan, who was smiley and happy to help. I had a few pricing queries on a phone contract and he helped me out and exp... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

139K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(139,332)

41,572 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service by Patrick

Great service by Patrick, who renewed my broadband to make sure that I’m on the best package. Thanks Patrick

17 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Elicia,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service Andrea was very…

Very good service Andrea was very professional thank you very much. Lovely lady

17 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

MET TWO VERY KNOWLEDGABLE LADIES TODAY…

MET TWO VERY KNOWLEDGABLE LADIES TODAY WHO HELPED US VERY MUCH THANK YOY TO NATALIE FOR YOUR HELP

17 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Sue,

Thanks for the lovely review and fantastic support for Natalie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Elise was amazing helping me get a new…

Elise was amazing helping me get a new phone! Made the process vert easy and stress free. Thank you Elise :)

17 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Bernard,

Thanks for the lovely review and fantastic support for Elise.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone


Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Visted Barnsley

Visted Barnsley - Served by Dan.

Excellent quick service and saved me money while chit chatting about Barnsley FC

17 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hi Mark, thank you so much for your wonderful review and the amazing support you’ve shown for Dan, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Excellent customer service from Liam…

Excellent customer service from Liam and team

17 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good experience

Chloe was very helpful and seemed to understand our problem and explained everything clearly.

17 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey PJK,

Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service from Liam…

Excellent customer service from Liam and team

17 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Lola,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

John was really helpful and friendly…

John was really helpful and friendly made everything nice and simple

17 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Paul,

Thanks for the lovely review and fantastic support for John.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Boldi was knowledgeable about the products we needed and navigated us through the upgrade process and sorted the contract out easily.

17 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Martin

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amenah provided excellent service

Amenah provided excellent service , all issues solved , very kind and friendly

17 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hi Arthur, thank you so much for your wonderful review and the amazing support you’ve shown for Amenah, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Great face to face experience

Ben was really patient and helpful in trying to get our monthly costs down, not only on one phone but also our broadband package, saving us money each month. He also upgraded another phone’s SIM at the same time. I normally upgrade online and never been very happy, but would go in to a shop personally in future.

17 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hi Sally, thank you so much for your wonderful review and the amazing support you’ve shown for Ben, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

I had a very pleasant experience

I had a very pleasant experience, a beautiful lady called Ash has been very kind and patient with us. Helped us get a new phone and set it all up.

17 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Malcolm,

Thanks for the lovely review and fantastic support for Ash.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Happy with the service from narinder…

Happy with the service from narinder helped me switch my number over

17 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Amarjit,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taquan at walworth rd has excellent…

Taquan at walworth rd has excellent customer service. Sorry I also wanted to say he was so friendly and helpful

17 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Debra,

Thanks for the lovely review and fantastic support for Taquan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone


Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kasim was very helpful

Kasim was very helpful, has done his job properly and make sure to sort my account so my Vodafone visits will be a lot easier and faster

17 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey there,

Thanks for the lovely review and fantastic support for Kasim.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

3 Upgrade

I went in with my family today for a sim only upgrade. Aadam was very helpful and very patient, as he had to upgrade 3 phones, on a new system that he was getting use to.

17 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aashiq was fantastic with helping set…

Aashiq was fantastic with helping set up a new contract. Would highly recommend Vodafone.

17 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Jackie,

Thanks for the lovely review and fantastic support for Aashiq.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone


Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good alex

17 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Adrian,

Thanks for the lovely review and fantastic support for Alex.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We were served by Aadam

We were served by Aadam, who did three separate upgrades. Nothing was too much trouble, and everything was sorted in double quick time!

Thank you very much.

17 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Tom,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look