The guys at vodafone buxton are outstanding. Find Amos, Marjorie brilliant. We have dealt with nisha on numerous occasions and trust her 100% she has been very helpful, with choosing phones, the corre... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Great service from Dave at Vodaphone, Exchange Shopping Centre, Rochdale. Went to upgrade from SIM only to phone. Painless experience, lots more options than on the website. Took a while (systems very... See more
Company replied
Fantastic service from Kurt, the manager at Vodafone Ipswich. He was friendly, knowledgeable and really took the time to understand what I needed. Everything was explained clearly, and I never felt... See more
Company replied
Ben was really patient and helpful in trying to get our monthly costs down, not only on one phone but also our broadband package, saving us money each month. He also upgraded another phone’s SIM at th... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK
Written by the company
Contact info
United Kingdom
- 03333 040 191
- www.vodafone.co.uk
4.7
Excellent
140K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I had an excellent service from…
I had an excellent service from Gertrude this. I have been with Vodafone for years
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey Alan
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Ammeer was amazing very quick helpful…
Ammeer was amazing very quick helpful service
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thank you very much Malik
Thank you very much Malik, for your mannership, and good at listening
21 August 2026
Unprompted review
Reply from Vodafone UK
Hi William, thank you so much for your wonderful review and the amazing support you’ve shown for Malik, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Rhys was amazing and an assest to your…
Rhys was amazing and an assest to your company.
21 August 2026
Unprompted review
Reply from Vodafone UK
Hi Ray, thank you so much for your wonderful review and the amazing support you’ve shown for Rhys, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
The service is terrible they keep…
The service is terrible they keep threatening me and plus they have been passing half there money to West Lothian council they have been scamming a lot of customers they are one of the biggest frauds ever known
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey,
I apologize for the issues you've been experiencing with services. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling 191 or 0333 304 0191 or speaking to them via LiveChat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Helped me out with phone issues
Helped me out with phone issues! Thanks so much guys!
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came in to fix my three account got…
Came in to fix my three account got service by a guy called munya. My three home broadband was coming to an end Munya told about the Vodafone one and the good benefits. I agreed to getting the home broadband and munya made the transition perfectly for me thank you
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey Samantha,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
great service as always from vicky 👍👍
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey Rebecca,
Thanks for the lovely review and fantastic support for Vicky.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Quick service
Quick service, very knowledgeable staff. Aysha was a delight.
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey James,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Due to my Vodafone contracts and there…
Due to my Vodafone contracts and there payments etc been a complete mess even though I've tried to resolve the same issues every month and nothings been sorted there now cancelling my contracts even though I've been making payments! It's going to ruin my credit score! Cheers Voda 👍 I've been a customer for 15+ years but not anymore, the incompetence is staggering
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey,
I apologize for the issues you've been experiencing with services. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling 191 or 0333 304 0191 or speaking to them via LiveChat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
James was a real gem today he helped me…
James was a real gem today he helped me find a great deal and even helped set up the new phone.
A great service i would see James again
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey Ann,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Leon was amazing
Leon was amazing, nothing is ever too much for him or the store to do, have always recommended this store as all the staff in wilmslow are amazing and so patient with everything no matter the query
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey Diane,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ongoing total loss of service for 17 days and zero accountability or solution.
I have been completely cut off from my mobile service (VOXI/Vodafone) since 4 August, and to this day this total loss of service persists, with seventeen days having passed and the issue still completely unresolved. Throughout this process, the communication from their team has been appalling, marked by constantly shifting excuses, conflicting explanations regarding working hours and time zones, and unreturned or ignored sample requirements.
Today I was told by their support team that my service is showing as "dormant", with no clear explanation of why this happened, what it means, or when it will be fixed.
Being left without a working phone for over two weeks while managing important professional commitments is causing serious harm. Avoid if you expect basic reliability or accountability.
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Fulvio,
I apologize for the issues you've been experiencing with services. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by speaking to them via LiveChat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Is an excellent surface I’ve had today…
Is an excellent surface I’ve had today abbas
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey Michelle,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Awful
Not good at all and try charge you the most in situations and take ages to sort it out for you unfortunately . Won’t use ever again
20 August 2026
Unprompted review
Reply from Vodafone UK
Hello Emily,
I'm really sorry to hear our customer service didn't meet your expectations. We strive to be helpful, and this isn't the experience we want for you.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
sway was very helpful solved my problem
sway was very helpful solved my problem
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey Chris,
Thanks for the lovely review and fantastic support for Sway.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Shabs listened
Shabs listened, was patient and helped resolved my issues.
Very Satisfactory
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey Toluwalope,
Thanks for the lovely review and fantastic support for Shabs.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
You couldn’t make it up !
Finally free from the worst mobile phone contract as my contract is up ! Vodafone spent the whole time I was with them hiding a dreadful service behind a “verification” process. Refusing to deal with my complaints Unbelievably their complaints team sent me an email requiring “power of attorney “ before they would talk to me . They even rang me to tell me they wouldn’t talk to me about my complaint You just couldn’t make it up.
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey Peter,
I apologize for the issues you've been experiencing with services. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to teams by calling 191 or 0333 304 0191 or speaking to them via LiveChat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Omar helped wipe virus on phone and he…
Omar helped wipe virus on phone and he is a wonderful man always helps me
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey Amanda
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Stay away from this broadband provider
Stay away from this broadband provider. The 24 month contract ended and still taking the high premium amounts. I called them 3 weeks ago and said we will change to a new 24 month contract cheaper for £20 i was paying £34.95. Today guess what they still took £34.95 and they cancelled the contract and did not inform me. This company needs to be investigated by ofcom for fraud and misleading customers.
21 August 2026
Unprompted review
Reply from Vodafone UK
Hi Lee
I apologize for the issues you've been experiencing with services. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling 191 or 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
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